Be Broadband Reviews - www.bethere.co.uk

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★★★☆☆
3.1 / 5
52% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Be Broadband www.bethere.co.uk

Latest Reviews

★☆☆☆☆

“Once good, now total shice”

Written on: 02/04/2014 by toLarson1960 (1 review written)

BE sold out their customers to Sky, with the promise of a seamless transfer with no changes. In my case, and seemingly that of numerous other complainants here, that promise has proved to be entirely empty… Read Full Review

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★☆☆☆☆

“Absolute PANTS Since SKY Buyout”

Written on: 02/11/2013 by FecklessWaster (1 review written)

I left BT & went to BeThere about 3 years ago due to BT's indifferent service. I used to wholeheartedly recommend Be to friends and family before the SKY buyout as the service was absolutely brilliant, constant speeds, never a drop no matter how many of us were lighting up the router. I am happy to pay a good price for a good service BUT £17.00 per month for 1 meg is just insufferable and the constant drop out of service is appalling ! I can pay £3.00 a month for this level of service… Read Full Review

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Grimian's Response to FecklessWaster's Review

Written on: 25/03/2014

Exactly the same experience here. Have been a faithful and happy customer of Be for about 6 years. Since the Sky buyout, I constantly have dropouts and trying to just retrieve emails seems to take forever. I will be leaving soon!

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★☆☆☆☆

“Extrely Bad ISP”

Written on: 02/10/2013

I joined Be 7 years ago. It has been average till the last 6 months ago. Now the Advertised 16 MBP is around 0.5 Mbp-Download and 0.35-Upload. I have monitored it for nearly 2 months. 6 calls to Technical support has made no difference. Technical Support only offers Lip service. This bandwidth is provided by ISPs charging only 3.00 pounds per month. I will never recommend Be to anyone… Read Full Review

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★☆☆☆☆

“Used to be excellent, now terrible”

Written on: 28/08/2013 by groovydude (1 review written)

I joined BeThere in 2007 and it was totally awesome. But since they sold out to Sky in 2012 its now totally rubbish. The internet suffers from lag, packet loss (5% to 22% in my case), slow to the point of unusable upload speeds, inconsistent up and download speeds, and after 6 weeks of logging a support call to get this fixed, customer support don't have a clue what the problem is. Infact the only thing they are good at is asking you to do more and more tests but not doing anything to solve the… Read Full Review

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Asdf195's Response to groovydude's Review

Written on: 29/08/2013

could not have put it better myself .. absolutely useless for the past year, all responses to problems with there service they blame on the bt exchange ...

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★☆☆☆☆

“Ruined by Sky?”

Written on: 09/06/2013

I subscribed to be about 4-5 years ago and all was well; speed was fine, no problems. Then Sky bought them over and suddenly performance dropped through the floor. Timeouts, awful connection speeds, the whole lot. I have no idea if it was down to the Sky buyout or just coincidence, but in any case it's now apallingly bad… Read Full Review

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★★☆☆☆

“BE from Brilliant to Useless”

Written on: 10/04/2013 by Rabberto (7 reviews written)

Have been with BE for nearly 2 years service speeds started out good but have had a lot of dropouts over the second year. They charged me £17 for the value package while offering it cheaper to new customers, when I decided to leave they offered it for £8.50 when I said I wasn't interested and wanted to leave, have had nothing but hassle with them.They want their old router sent back to them or they charge £35 and want a months notice even though I'm out of contract. They keep sending emails… Read Full Review

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★☆☆☆☆

“Good gone BAD”

Written on: 27/03/2013

They used to provide a very reliable service. Since the buyout by Sky their service is truly awful. I am now suffering constant loss of connection and high ping in the evenings. Once again the customer gets screwed in the name of profit. Be glad to leave what was ONCE a good isp… Read Full Review

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★☆☆☆☆

“Beware extortionate termination charges.”

Written on: 25/03/2013 by MBulmer (1 review written)

Beware extortionate termination charges. They charged used £40s to leave. What a joke. They also over charged us for many months charging using pro rates but only supplying value speeds… Read Full Review

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★☆☆☆☆

“Truly awful in every respect ”

Written on: 24/02/2013 by Mazsa (1 review written)

I have been with Be for three years started really well previous adsl provider 2mbps be up to 10 Mbps average 8Mbps so great. For a year it remained good 7-8 over last 18 months its been going down progressively now 2mbps and since I have told them that's it its now 1mbps and throughout the dropouts have got worse. They say an upgrade will happen but never does, customer service is awful, so pleased to be leaving. No effort to improve and I know they could be 100% better or as it stands now… Read Full Review

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★☆☆☆☆

“ALL GONE WRONG”

Written on: 20/02/2013

WHAT CAN I SAY BEEN WITH THEM 5 YEARS NEVER HAD A PROBLEM TILL LIKE OTHERS THEY UPGRADED NETWORK WHAT A JOKE USED TO GET 10MBS NOW IF I CAN EVEN GET A CONNECTION ITS 2MB IF IM LUCKY!!!! THEY JUST SEEM TO BE IN DENIAL THERE SMUG WHEN YOU CALL THEM TOLD ME MY LINE HAS ONLY EVER GOT 2MBS!!! SAME OLD SCRIPT PLUG IN TO MASTER SOCKET ETC DONE ALL THAT ITS A PHONE LINE FAULT !!! AND WITH THEM YOU CANT LEAVE WITHOUT A MONTHS NOTICE OR YOU HAVE TO PAY £40 PLUS TO GET OUT EARLY !!!CANT/WONT FIX PHONE… Read Full Review

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★★★☆☆

“No longer great”

Written on: 18/02/2013 by deprecated_pleb (1 review written)

I've had Be at three different locations spanning multiple years. I was very happy with the quality of the service but, in the last 18 months or so, it's slowly gone down the tubes. The fact is, I used to have a solid ~16MBit download speed. It's now 5Mbit on a good day. Sometimes I can't even stream HD youtube videos; compared to the service Be previously provided, it's a massive step backwards. Similarly, I used to activate the gamer mode and enjoy a ping time of 20 with a line drop once… Read Full Review

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Wuffles's Response to deprecated_pleb's Review

Written on: 21/02/2013

I am having the same problems. Can't really play games at the moment because my ping is 70-90 higher than is off peak. It's basically not feasible to play games between 5pm and 11pm I'm even getting 3-5% packet loss on UDP games like counter-strike. Once you get to like midnight or something though it's back to how good the service was in the past, 20-25ms ping 25-40 for servers in germany, france, etc, etc. Now I'm pinging 80 to London from Manchester. Gosh

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★★☆☆☆

“Dubious Customer Service After Leaving”

Written on: 12/02/2013 by bjsdavis (1 review written)

Been a customer for around 5 yrs, paying circa £1200. When moved home they charged me circa £35.00 for not reurning old modem. Well done BE, you have just lost another customer… Read Full Review

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★☆☆☆☆

“Used to be good..now awful”

Written on: 05/02/2013 by oschonrock (1 review written)

Have been with Be since the beginning (5 or 6 years) with their "Pro" Static IP and multiple static IP ADSL packages in 2 or 3 locations at the same time. They used to be great: great speed, knowledgable friendly service... Never had much cause to call them. Moved several of the connections as well. Still currently have 2. One of the connections has been slow between 7 and 11pm for the last 6 months. I enquired, got fob-off lines from support. I enquired again 3 months later because it was… Read Full Review

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★☆☆☆☆

“Was good now terriable”

Written on: 29/01/2013 by lostair (1 review written)

I think I can give an exact view of Be There ISP services because I took up the service way back on the 16th of January 2007 when the exchange in Glasgow was activated. Be There was a honest, trustworthy and non-desperate company that offered a good value of service. During the 5 years that I was with BeThere I moved flat once and there was no problem, the move was quick, well arranged and free (as you are allowed one free move per year). However with the latest move, it exposed how low they… Read Full Review

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★★★★☆

“best internet provider I´ve had”

Written on: 21/01/2013

I´ve had several internet providers over the years, but since I moved to my current home I´ve had 3: BT, O2 and BE. And Be is by far the best one of the 3. All the providers I checked offered me the same speed, except for BT,who promised they could magically increase my speed, and I believed them. Big mistake! My download speeds with them were at a maximum of 30kb/s. Then I changed to O2 and suddenly (although BT said nobody could give a better speed than them), my download speed increased to… Read Full Review

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Irongrill's Comment

Written on: 18/05/2013

I agree with everyone. Best ADSL provider I ever had too, by a long way, for many years (I manage many ADSL lines). Even my friend in BT says they are by far the best and most organised LLU compnay to deal with.

Until today (18 May 2013) when my unlimited connection has slowed to 30% of its normal speed according to speedtest.net and there are all of the signs of traffic profiling eveident. Is this what we have to expect from Sky, if so I leaving Be just as quick as I can

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★★☆☆☆

“liers liers liers”

Written on: 12/01/2013

I requested a MAC from Be* after being a customer for 3 years, I was told if I didn't use the code that my service would carry on as normal, I never got a MAC code and a few days after my last bill my internet went of, I thought it was just another fault with Be* after about half an hour I rang CS to be told that I'd been disconnected, No MAC no warning, CS told me it would take 7-10 days to reconnect me. Be* are also involved with speculative invoicing search for GEIL or ACS:Law and you will… Read Full Review

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★★☆☆☆

“Used to be good”

Written on: 06/01/2013 by sonumbly (1 review written)

BE's service has progressively got worse; their customer service is inconsistent and they don't have any fibre products. I'll look forward to when this contact is over… Read Full Review

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★★☆☆☆

“Dissappointing”

Written on: 31/12/2012

I have been a BE customer for going on 8 years, It really is a shame that the likes of BE have fallen into the same realms of other ISPs, they once stood out as a premium provider but now they are slowly slipping by the wayside. Originally I was syncing at 16-17Mb, back when they sold their service as "up to 24MB", I'm Now Lucky if I get to 12Mb, but apparently "There isn't any issues" having just upgraded their network. Buffering content is slow on sites like Muzu or YouTube, pages take ages… Read Full Review

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★☆☆☆☆

“Used to be good....”

Written on: 07/11/2012

These guys were good once, back 5 years ago when I first took up with them, but my internet speed has got gardually slower over the years, although I never did much about it. And then Bethere decided to 'upgrade' their network - what a joke, now I have no internet at all. There support is useless to say the least(it didn't used to be), and in order to get internet back I need to find another ISP, but in order to do so I need a MAC code, for which they, (Bethere), want me to pay a £40 fee!… Read Full Review

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★☆☆☆☆

“Slow and expensive broadband”

Written on: 06/11/2012

I took out a year contract with Be Broadband, after they promised an excellent broadband speed in our area. When the modem arrived the internet was a tenth of the promised speed. We contacted the company and they said wait a few days for it to 'build up' in speed. They then told us we could not cancel the contract even though we had contacted them within the require time and mentioned the speed before hand. After several more hours phoning and emailing they sent a second modem but this still… Read Full Review

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