Be Broadband www.bethere.co.uk Reviews
Latest Reviews
★★☆☆☆
“BE from Brilliant to Useless”
Written on: 10/04/2013 by Rabberto (6 reviews written)
Have been with BE for nearly 2 years service speeds started out good but have had a lot of dropouts over the second year. They charged me £17 for the value package while offering it cheaper to new customers, when I decided to leave they offered it for £8.50 when I said I wasn't interested and wanted to leave, have had nothing but hassle with them.They want their old router sent back to them or they charge £35 and want a months notice even though I'm out of contract. They keep sending... (read more)
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★☆☆☆☆
“Good gone BAD”
Written on: 27/03/2013
They used to provide a very reliable service. Since the buyout by Sky their service is truly awful. I am now suffering constant loss of connection and high ping in the evenings. Once again the customer gets screwed in the name of profit. Be glad to leave what was ONCE a good isp. (read more)
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★☆☆☆☆
“Beware extortionate termination charges.”
Written on: 25/03/2013 by MBulmer
Beware extortionate termination charges. They charged used £40s to leave. What a joke. They also over charged us for many months charging using pro rates but only supplying value speeds. (read more)
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★☆☆☆☆
“Truly awful in every respect ”
Written on: 24/02/2013 by Mazsa
I have been with Be for three years started really well previous adsl provider 2mbps be up to 10 Mbps average 8Mbps so great. For a year it remained good 7-8 over last 18 months its been going down progressively now 2mbps and since I have told them that's it its now 1mbps and throughout the dropouts have got worse. They say an upgrade will happen but never does, customer service is awful, so pleased to be leaving. No effort to improve and I know they could be 100% better or as it stands... (read more)
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★☆☆☆☆
“ALL GONE WRONG”
Written on: 20/02/2013
WHAT CAN I SAY BEEN WITH THEM 5 YEARS NEVER HAD A PROBLEM TILL LIKE OTHERS THEY UPGRADED NETWORK WHAT A JOKE USED TO GET 10MBS NOW IF I CAN EVEN GET A CONNECTION ITS 2MB IF IM LUCKY!!!! THEY JUST SEEM TO BE IN DENIAL THERE SMUG WHEN YOU CALL THEM TOLD ME MY LINE HAS ONLY EVER GOT 2MBS!!! SAME OLD SCRIPT PLUG IN TO MASTER SOCKET ETC DONE ALL THAT ITS A PHONE LINE FAULT !!! AND WITH THEM YOU CANT LEAVE WITHOUT A MONTHS NOTICE OR YOU HAVE TO PAY £40 PLUS TO GET OUT EARLY !!!CANT/WONT FIX... (read more)
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★★★☆☆
“No longer great”
Written on: 18/02/2013 by deprecated_pleb
I've had Be at three different locations spanning multiple years. I was very happy with the quality of the service but, in the last 18 months or so, it's slowly gone down the tubes. The fact is, I used to have a solid ~16MBit download speed. It's now 5Mbit on a good day. Sometimes I can't even stream HD youtube videos; compared to the service Be previously provided, it's a massive step backwards. Similarly, I used to activate the gamer mode and enjoy a ping time of 20 with a line drop... (read more)
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★★☆☆☆
“Dubious Customer Service After Leaving”
Written on: 12/02/2013 by bjsdavis
Been a customer for around 5 yrs, paying circa £1200. When moved home they charged me circa £35.00 for not reurning old modem. Well done BE, you have just lost another customer. (read more)
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★☆☆☆☆
“Used to be good..now awful”
Written on: 05/02/2013 by oschonrock
Have been with Be since the beginning (5 or 6 years) with their "Pro" Static IP and multiple static IP ADSL packages in 2 or 3 locations at the same time. They used to be great: great speed, knowledgable friendly service... Never had much cause to call them. Moved several of the connections as well. Still currently have 2. One of the connections has been slow between 7 and 11pm for the last 6 months. I enquired, got fob-off lines from support. I enquired again 3 months later because it was... (read more)
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★☆☆☆☆
“Was good now terriable”
Written on: 29/01/2013 by lostair
I think I can give an exact view of Be There ISP services because I took up the service way back on the 16th of January 2007 when the exchange in Glasgow was activated. Be There was a honest, trustworthy and non-desperate company that offered a good value of service. During the 5 years that I was with BeThere I moved flat once and there was no problem, the move was quick, well arranged and free (as you are allowed one free move per year). However with the latest move, it exposed how low... (read more)
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★★★★☆
“best internet provider I´ve had”
Written on: 21/01/2013
I´ve had several internet providers over the years, but since I moved to my current home I´ve had 3: BT, O2 and BE. And Be is by far the best one of the 3. All the providers I checked offered me the same speed, except for BT,who promised they could magically increase my speed, and I believed them. Big mistake! My download speeds with them were at a maximum of 30kb/s. Then I changed to O2 and suddenly (although BT said nobody could give a better speed than them), my download speed increased... (read more)
Visit bethere.co.ukIrongrill's Comment
Written on: 18/05/2013
I agree with everyone. Best ADSL provider I ever had too, by a long way, for many years (I manage many ADSL lines). Even my friend in BT says they are by far the best and most organised LLU compnay to deal with.
Until today (18 May 2013) when my unlimited connection has slowed to 30% of its normal speed according to speedtest.net and there are all of the signs of traffic profiling eveident. Is this what we have to expect from Sky, if so I leaving Be just as quick as I can
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Showing 1 - 10 of 238 Reviews
★★☆☆☆
“liers liers liers”
Written on: 12/01/2013
I requested a MAC from Be* after being a customer for 3 years, I was told if I didn't use the code that my service would carry on as normal, I never got a MAC code and a few days after my last bill my internet went of, I thought it was just another fault with Be* after about half an hour I rang CS to be told that I'd been disconnected, No MAC no warning, CS told me it would take 7-10 days to reconnect me. Be* are also involved with speculative invoicing search for GEIL or ACS:Law and you... (read more)
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★★☆☆☆
“Used to be good”
Written on: 06/01/2013 by sonumbly
BE's service has progressively got worse; their customer service is inconsistent and they don't have any fibre products. I'll look forward to when this contact is over. (read more)
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★★☆☆☆
“Dissappointing”
Written on: 31/12/2012
I have been a BE customer for going on 8 years, It really is a shame that the likes of BE have fallen into the same realms of other ISPs, they once stood out as a premium provider but now they are slowly slipping by the wayside. Originally I was syncing at 16-17Mb, back when they sold their service as "up to 24MB", I'm Now Lucky if I get to 12Mb, but apparently "There isn't any issues" having just upgraded their network. Buffering content is slow on sites like Muzu or YouTube, pages take... (read more)
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★☆☆☆☆
“Used to be good....”
Written on: 07/11/2012
These guys were good once, back 5 years ago when I first took up with them, but my internet speed has got gardually slower over the years, although I never did much about it. And then Bethere decided to 'upgrade' their network - what a joke, now I have no internet at all. There support is useless to say the least(it didn't used to be), and in order to get internet back I need to find another ISP, but in order to do so I need a MAC code, for which they, (Bethere), want me to pay a £40 fee!... (read more)
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★☆☆☆☆
“Slow and expensive broadband”
Written on: 06/11/2012
I took out a year contract with Be Broadband, after they promised an excellent broadband speed in our area. When the modem arrived the internet was a tenth of the promised speed. We contacted the company and they said wait a few days for it to 'build up' in speed. They then told us we could not cancel the contract even though we had contacted them within the require time and mentioned the speed before hand. After several more hours phoning and emailing they sent a second modem but this... (read more)
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★☆☆☆☆
“Useless”
Written on: 04/11/2012
Constant peering and routing problems, regular congested exchanges, no fibre products, overseas support via what seems to be a shockingly poor quality VOIP call, with script readers and staff that contradict thereself. Generally unreliable service with connection sometimes dropping multiple times in a day (nothing wrong my end BT have been out 5 times to check). Private forums see you cant see how bad they are or how many people are moaning until you sign up. Various promises made... (read more)
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★☆☆☆☆
“The only thing that is premium with Be unlimited is price”
Written on: 02/11/2012
In the time that i have been a customer the standard of service or QOS is very poor, Peering to locations outside their network is poor in particular for Gaming The supplied router that is loaned to you is Poor too When problems occur that are within their control they will cast the blame with other parties,pretend there is nothing wrong, then admit there is and don't have an ETA as to when things will be fixed (BBC/CDN stream capacity )lack of, Issues with peering capacity , then there... (read more)
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★★★★★
“best utility company best communjcation”
Written on: 20/10/2012
This is a relatively new company they are consistently helpful, once you get used to the eastern european accent , they are very helpful and pleasant, modest even ,and they do really listen. they are also flexible in their outcomes.and they take time. It is unusual to get this in a call centre. (read more)
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★☆☆☆☆
“Used to be good, now really awful”
Written on: 04/10/2012 by oldpedro (1 review written)
BE (bethere.co.uk) used to be the best provider, with really excellent customer service provided by cheerful and knowledgable people in UK and India. I don't know if there's been a change of ownership, but the company is now entirely run out of bulgaria and, let's face it, outsourcing customer service to ex-communist eastern europe is like outsourcing your armed forces to italy (or your catering to england...). The last straw for me was a support person freely agreeing that money had been... (read more)
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★☆☆☆☆
“Gone from brilliant to awful since acquiition by...”
Written on: 28/09/2012 by bonzo2
I first signed up with BE on the advice of my IT advisor. - Initially the service was fantastic with a reliable 16-17Mbs line speed. Some months ago this service deteriorated sharply at busy times eg early evening. I understand that BE was owned by O2 who allowed them to run as a high quality independent business. Telefonica acquired O2 and BE and has just milked it. (Sounds like Ferrovia and the mess they made of BAA all over again. BD Crowborough (read more)
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Showing 11 - 20 of 238 Reviews
★☆☆☆☆
“Misleading ad's, Terribly slow and very expensive”
Written on: 27/09/2012
After reading an ad on a magazine about BE saying "Worlds fastest upload speed!" I thought to myself, this looks really good. Boy was I totally wrong, after being promised 8MB upload speed I didn't even get a quarter of that. In fact, I only got 0.8 MB upload and the download was even worse. Our old connection with Netgear was 1.5MB. This is only 300KB! Plus this is where the 'Expensive' part comes in. Be value gives you up to 16MB download speed and is very much restricted. Now that's... (read more)
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★★★☆☆
“DREADED LEAVING PARTY”
Written on: 31/07/2012
I was fairly happy with be until i left them after 5 years!!! They started harrassing me to return my old crappy modem to them with check this, all the original filters and also the power supply!! I have not got those filters lol. The customer support went evil and money grabbing. F**k off be (read more)
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★☆☆☆☆
“This company refuses to repay £36 owed from My closed...”
Written on: 12/07/2012 by unhappybeuser (1 review written)
Having been a customer of Be broadband for many years I was very happy with them never had any issues with them , the only problem I have had is with there very rude customer support, and when I changed providers the kept taking money of me and when the account was transferred to another provider and My account was in credit by £36, which they have failed to pay back, and they have been harassing me constantly to return there modem and i have told them several times I will not return the... (read more)
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★★☆☆☆
“Hidden charges, slow speeds”
Written on: 05/07/2012
Did very little to speed up my connection which was less than 1mb/s. The fault was actually with the line rental in the end but they weren't able to diagnose this. Whereas when i changed to Sky, they diagnosed this stragith away and now I'm enjoying 10mb/s Trying to cancel Be has been an issue - i have had to send back the router, which seems a little strange. The man on the phone was rather rude and said I should have read the terms and conditions more carefully, as if anyone reads... (read more)
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★★★☆☆
“Be Broadband and Customer Service Review”
Written on: 23/06/2012 by Walnuts
Have been with Be for about 5 years and at first the broadband speed was great 8Mbps. Gradually over the years this has gone down and as of today its was at 3Mbps until I changed the filter and it increased to 4Mbps. I raised a ticket and received a quick email response with a list of things to try; which I did. However the speed still stayed at 4Mbps. I the first time is 5 years I phoned Be and got straight through to Misho who was very helpful and polite. As he needed to test my landline... (read more)
Visit bethere.co.ukGuest's Response to Walnuts's Review
Written on: 24/06/2012
An Update.. Be Broadband got back to me well within the 2 hours and are sending out a new router. Hopefully this will solve the slow speed problem. Also, I found this website that may be useful to some of you if you are having problems. http://beusergroup.co.uk/
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★☆☆☆☆
“Has seriously declined”
Written on: 17/06/2012
Have been with BeThere for 5 years, and have 3 broadband connections with them, on 3 separate phone lines. They were the best ISP 5 years ago: great service, no downtime, quick speeds. They have declined badly in the last 12 months: constant connection issues (speed and dropouts) which they have acknowledged across their network. I am going to move all 3 phone lines over to another ISP soon, as it's gotten so bad that sometimes it's affected my ability to work from home. Would strongly... (read more)
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★☆☆☆☆
“Slow and Intermittent connection”
Written on: 17/06/2012
I have been with these guys for over 3 years and finally had enough! I never got even 20% of the connection speed I was promised, in facts a dismal 2-3M when i was promised around 25M. Now, for the past few weeks been losing connection too and when working the link was only 1M. Their tech support could not find the fault, and used all possible excuses to point the finger at my micro-filters (supplied by them), BT wall socket, and the obvious excuse, ... distance from the exchange. would ... (read more)
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★★★★★
“good service, speeds and support”
Written on: 17/05/2012 by phlobton (1 review written)
Very surprised at all the neg comments because in 3 years I have never had a problem with Be. Was with pipex before and talk talk before that, we are on the end of the exchange so speed is compromised but less so with Be than the others and the support is good. maybe some people need to deal with ntlworld/virgin, BT and Sky to fully appreciate how lucky they are with BE (read more)
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★☆☆☆☆
“Don't Go There!!”
Written on: 17/05/2012 by Deano2704
I was with Be for about 2 years paying quite a lot of money for poor service i was promised 19 meg but only at best got speeds of 8 meg.I finally decided to move to Sky which is so much better since i moved i have had nothing but hassle Be wanting me to return the router which i did but they say that they have'nt received it.They are now wanting the price of the router but i refused to pay it now they have instructed a debt collection agency to recover the money but i don't owe them anything... (read more)
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★★☆☆☆
“Swapped to BE because of good reviews. Wishing I hadn't.”
Written on: 15/05/2012
Pretty bad. Speeds only marginally better than Orange but almost 4 times as expensive. Constant packet loss and intermittant connection issues. Sometimes it takes literally minutes to resolve a URL and I'm given no explanation as to why this happens. Asked for a static IP and my connection went down. Still haven't heard back from them on the reason why I can't have a static IP. Possibly one of the providers that is blocking torrent sites. I have absolutely no interest in pirating software.... (read more)
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Showing 21 - 30 of 238 Reviews
★★★★★
“Great service.. great product.. just no Fibre optics ”
Written on: 13/05/2012
Would recommend them to anyone, however since I cannot get more then 3mb/s from them through BT phone lines at my current property I have switched to virgin Media, Worse service .. but 100mb/s instead of 3! (read more)
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★☆☆☆☆
“very poor. Must BE loosing loads of customers.”
Written on: 27/04/2012
Were good once now poor. Rude customer support and loads of disconnections Not recommended unless you really want to sign up to a contract really poor service. (read more)
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★★★★★
“BEen everywhere else and still think they are number 1 !”
Written on: 27/04/2012 by AlphaMonkey
Had a few troubling time but by far the best customer service of all the major ISP's, bar none. Fast internet with the option of fast path (gaming mode) & different speed profiles. /i love that they have Annex M... allowing 2.5 MB uploads!!! (read more)
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★☆☆☆☆
“Be there. No thanks...Rather be anywhere but.”
Written on: 27/04/2012
What a terrible company. If you have a problem the support from BE will do their best to blame you and not their poor structure of a company. Slow speeds, pages not loading this company is on its last legs and is unlikely to be around much longer. They used to be good when first started not anymore. Stay well clear don't sign up ! (read more)
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★★☆☆☆
“Really in bad shape”
Written on: 27/04/2012 by londontownster
i have been with Be for about 3 years now and it has always been excellent, really brilliant. But the last couple of months it has become increasingly unreliable - outages, constant problem with a 'thrid party' etc. etc. On the good side, i had 1st rate tech support to help with major ongoing web page loading issues, very good indeed. if Be doesn't get things sorted out, they will lose lots of customers, including me. (read more)
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★★☆☆☆
“packet loss and slow speeds”
Written on: 15/04/2012
Broadband service from be was fantastic I had been a loyal customer of Be's for over 5 years, things started to go wrong last year with network slowdowns, outages and high latency and packet loss over the last 6 months, resulting in stuttering performance of iplayer on low quality intense buffering of youtube in the evenings and high latency which reduced online gaming performance (abject failiure of onlive). and all of which have persisted with only small impovements for short periods of... (read more)
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★★☆☆☆
“Don't Be There”
Written on: 23/03/2012 by repwoc (1 review written)
After fantastic performance and service for over three and a half years out of four they have really gone down hill. Web pages won't load, pages freeze and after runing pingtest.com I found that I was suffering from very high packet loss. After blaming me and my equipment for weeks (1 x windows 7 Laptop, 1 x vista Laptop, 1 x Ipad2 and a PS3) all suffering tech faults at the same time they admitted they had equipment problems but only on the day I requested my MAC Code. If only they could be... (read more)
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★☆☆☆☆
“Avoid - Used to be good now gone downhill bigtime....”
Written on: 04/03/2012 by arpdrew
If uou are thinking of joining BE one word of advice Don't ! I have been a be customer for 12 months now. When I joined thye were a great company. They were even different from many of the other big names in broadband supplies. The last 3 month they have gone hill so much. Slow loading web pages, disconnections. Their customer service is useless they actually blame the customer for their poor structure. I have applied for a MAC code and am leaving asap. (read more)
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★★☆☆☆
“Poor reliability and poor customer service”
Written on: 20/02/2012
I have been with BE for 6 years and it really hurts me to write this review. These guys used to be one of the best out there. Great speeds, unlimited downloads, reliable and with great customer service. Speeds and download limits are still good but the connection is now so unreliable that I have no choice but to go elsewhere after 6 happy years. Believe me, I gave them a good chance to sort themselves out. I didn't want to change ISP and have a lot of loyalty for BE. The service is now... (read more)
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★★★☆☆
“bethere... when it works!!!!”
Written on: 14/02/2012 by MonkeyNutz (1 review written)
We are on "be lite" (now known as be value), which is an upto 12mb service, although really you don't get more than about 5.5 mbps where we live. Pretty reliable, however always seems to disconnect for a few seconds a couple of times a day, usually just after midnight, and speed can sometimes be a little erratic with pages which should open, instantly failing to open with a "connection problem" but when you press refresh they immediately open! Bizarre! Recently the last 4 days (although... (read more)
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Showing 31 - 40 of 238 Reviews
★☆☆☆☆
“Totally disappointed! ”
Written on: 07/02/2012
I leave them because they were unable to provide the service I need! I give 1month notice for cancellation and got my other providers Internet 3days before this month expires and guess what? They have charged me for the last month of my (read more)
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★☆☆☆☆
“Rapidly becomiong the new AOL”
Written on: 30/01/2012 by articice (1 review written)
Was a great company, quickly going downhill and becoming like a large corporation. Presently with bethere, but leaving within the week hopefully. The below was a review by a fellow bememeber """"As an aside: Speaking of comparisons, when I'm behind on my payments BE let me know they'll just take it out next month, whereas BT send me letters demanding payment and threatening service restriction virtually from the outset. Charming. Back on topic: Overall a very pleasant indie company with a... (read more)
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★★★★★
“Great service and amazing customer service”
Written on: 01/01/2012 by simonlondon (1 review written)
I've been with Be There for 6 years and never had a problem until last night (01.01.2012) where my service was dropping, when I called them they were extremely helpful, not only did they solve the problem but they also followed up and made sure it was still working. I dealt with a guy called Victor who was so helpful. (read more)
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★★★★★
“Very happy!”
Written on: 28/12/2011 by steven2012 (2 reviews written)
I have now been using BE for 9 months since moving home. After an awful experience with BT previously I was sure not to go back with them and switched to BE. It is more expensive than many others but I have never had issues in the last 9 months and only had to talk to customer services once, at the very beginning during the setup phase. They were extremely friendly and helpful. (read more)
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★★☆☆☆
“Hidden Cancellation Costs... Beware”
Written on: 30/11/2011 by gwaterhouse85 (1 review written)
Whilst you are with Be, they are not a bad service provider. However, when you come to cancel, they will hit you with hidden charges such as an express termination charge and charging you for routers that have broke during the time you were with them and have since disposed of, as you can no longer return it to them. We were with Bethere for 2 years, and the router broke after 14 months, so outside of the 12 month contract, so we replaced it. However, we didnt think to keep the original... (read more)
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★★★★☆
“Consistantly good”
Written on: 30/10/2011
I've been with BE for a year or two now, and never really had any problems. The download speeds aren't the best (10Mb) because of the distance to the exchange, but the service is truly unlimited and you never seem to get throttled even with torrents. I've had no problems with their customer support, you can raise a "ticket" on their website for non urgent questions and they always seem to get answered really quickly. When moving I had to wait 2 weeks for BT to connect the line, but once it... (read more)
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★☆☆☆☆
“HIDDEN COSTS, ON/OFF CONNECTIONS & TERRIBLE CUSTOMER...”
Written on: 14/09/2011
THIS IS THE VERY FIRST TIME I HAVE EVER WROTE A REVIEW, PLEASE DO NOT PURCHASE BETHERE, I AM UK/KENT BASED AND I WAS WITH 'BETHERE' FOR 16 MONTHS, I HAD READ SOME GOOD REVIEWS AND DECIDED TO PURCHASE 'BE UNLIMITED'. I WAS RELATIVELY SATISFIED WITH THERE SERVICE AT FIRST, APART FROM CONSTANTLY BEING ON/OFF LINE, I HAD TO MAKE COUNTLESS PHONECALLS, OFTEN WAITING UP TO 45 MINUTES BEFORE I ACTUALLY SPOKE TO SOMEONE, USUALLY THE CUSTOMER SERVICE AGENT WAS FROM BULGARIA OR PAKISTAN AND THE... (read more)
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★★★★☆
“Good but could improve in one area.”
Written on: 11/08/2011
Well out of the ISP's I have used one being Tiscali (back in 2007) and BT (February 2009), Be are the better choice because I have never experienced problems like throttling and disconnections as what happened to me on Tiscali, nor any problems in regards to strange disconnections from midnight to anywhere up to 6AM (BT). Also this is my 2nd time using Be and like the previous time, I have never had any problems and also compared out of Tiscali and BT in regards to download and upload, I... (read more)
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★★★★☆
“No problems”
Written on: 25/07/2011
I had BE for 6 months with no problems, moved to a place they didn't cover for a year, moved back and got an excellent uncapped Value package. They doubled the price recently, so are probably back on par with the field, but I don't mind because they provide a service reliable enough to work from home. Perhaps one short outage a fortnight, no long ones. Unlimited downloads more important than speed for me, but the service doesn't feel throttled. Their router works well. Never needed to call... (read more)
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★★☆☆☆
“Fed up of constant disconnections”
Written on: 20/07/2011 by jumbaya
I read glowing reports about BE before I joined them..... well, all I can say is they must have been for a different company to the BE I'm with!! I am obtaining very average speed - they are certainly not the fastest (as is claimed in some quarters) Extremely regular and annoying outages - at least every other day if not more.... is this a sneaky way of throttling bandwidth or capping download allowance?? One has to wonder! Average customer service, not particularly helpful. They supply a... (read more)
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Wuffles's Response to deprecated_pleb's Review
Written on: 21/02/2013
I am having the same problems. Can't really play games at the moment because my ping is 70-90 higher than is off peak. It's basically not feasible to play games between 5pm and 11pm I'm even getting 3-5% packet loss on UDP games like counter-strike. Once you get to like midnight or something though it's back to how good the service was in the past, 20-25ms ping 25-40 for servers in germany, france, etc, etc. Now I'm pinging 80 to London from Manchester. Gosh