Flybe Reviews

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★★☆☆☆
1.6 / 5
17% of users recommend this
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Latest Reviews

★☆☆☆☆

“There web site is one of the worst I have ever seen....”

Written on: 18/11/2014 by kfSteele476 (1 review written)

There web site is one of the worst I have ever seen. You go through it by trial and error. Things get reset and they take you down the path which makes them money ie lock down, luggage and seating. I felt the web page was designed to trick me out of as much money as possible. I will not be travelling with them again… Read Full Review

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★☆☆☆☆

“Total Rip-off!”

Written on: 17/09/2014 by Milegobbler (1 review written)

Due to a mistake I booked a flight on the wrong day and had to pay 70GBP (for two people) to change the booking. They profit out of other peoples misfortunes, since I did not want to make a new booking because of a change of plans. In a word this is theft - I want a refund. Don't fly with these criminals… Read Full Review

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★★☆☆☆

“No sense of compassion”

Written on: 30/08/2014 by Alibali1962 (1 review written)

Your lack of compassion in gettin our dear Mum home let you down big time. The female who answered our call was great but she had to ask a "manager" who said no. You sold that seat that i'd already paid for cos the girl was on the plane and in the seat when i got on the aircraft. Fly Flybe again? Don't think so. And will never recommend you… Read Full Review

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★★☆☆☆

“Awful Customer 'Service'”

Written on: 15/08/2014 by nver (1 review written)

I paid full fare for my Flybe flight from Paris CDG to Manchester and couldn't get to the airport due to simultaneous train, taxi and air traffic control strikes in France. I sent an email to Flybe the evening before the flight to see if the flight was affected (as the hotline was closed) and to see if it was cancelled if I'd be eligible for any refund. After another chaser email, I eventually got a 'fob off' reply over 1 month later advising that another carrier ran the flight on their… Read Full Review

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Nver's Response to nver's Review

Written on: 17/08/2014

Update: After some gentle coercion, Flybe made amends for the lack of customer service response and gave mitigating circumstances behind the delays which have been accepted. Case closed with a happy ending.

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★☆☆☆☆

“Worst Airline EVER”

Written on: 06/08/2014

We had a holiday of a lifetime planned to go to canada to stay with friends. We booked our flights to go from Belfast City Airport to Glasgow with FlyBe and then were booked from glasgow airport to toronto. We arrived at airport at approx 04.40am flight as we thought going out at 0700 then to be told not going out until 09.40 which meant we wouldnt get into glasgow until after 10 and subsequently missed our flight to toronto due to this delay. Flybe have said the delay was due to crew shortage… Read Full Review

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★★☆☆☆

“assisted boarding”

Written on: 26/07/2014 by juliemac61 (1 review written)

Had a number of good experiences with them but the most recent flight on july 6 2014 was a nightmare. I had arranged assisted boarding for my mum who has limited walking ability and is registered disabled but the plane was changed so instead of only 4 steps there were several which caused a real problem for her as she has lung cancer too and by the time she had made it up the stairs she was struggling to breathe and I was concerned about her. The flight attendant thought she was hot so I… Read Full Review

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★☆☆☆☆

“They just don't care about their passengers”

Written on: 28/06/2014 by 147Pollard (1 review written)

Four hours after we should have taken off they cancelled the flight, having let the one after ours depart with empty seats on that we were never offered. By the time they cancelled ours & offered us the last flight or one the next day we were going to be so late for the event we were going to that it wasn't worth going. If we were just going home it wouldn't be so bad but we were going to a function, had therefore got to be there for a certain time, had booked hotel, hire car & tickets for an… Read Full Review

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★☆☆☆☆

“Shoddy, rude and a waste of precious time. ”

Written on: 20/06/2014 by LTudor (1 review written)

Currently sat in Birmingham waiting for a flight to Belfast that was due to depart at 15:25... It is now 17:38 and we have not been told anything at all. Every half hour from 16:00 onwards they have put on the board that we will be given information at the next half hour, however when it reaches that time, they add another half hour on and guess what... NO UPDATE! This is appalling. Apparently there is a fault with a door on the plane- which they only bothered telling us about after we arrived… Read Full Review

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★☆☆☆☆

“Let down by flybe who take no ownership ”

Written on: 25/04/2014 by Rooney79 (1 review written)

We booked a flight with flybe as part of a holiday, booking car and parking through their web site. Due to a change in a connection flight time flybe informed us our flight was no longer available. It took 5 calls to flybe, and direct calls to the parking company to cancel our patking at a cost to us and a direct call to the car hire company. I have sent 2 emails to their customer service email address and had an automated response only - 3 weeks later and still no response. Appalled and… Read Full Review

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★☆☆☆☆

“never again”

Written on: 17/04/2014 by janpdiamond (1 review written)

I recently booked a flight for 2 people from Southampton to manchester one way with a 20kg bag each. ( there was no facility in drop down for heavier bags) I booked online via Cheapoair, that's a rather novel name! I paid a total price of £294.98 to include bags and also £20 discount was applied. When I got to the airport I was charged a further £75 for excess baggage. Whilst I appreciated the baggage issue, I feel that a total of £369.98 for a 45 minute 1 way flight for 2people was… Read Full Review

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★☆☆☆☆

“I purchased a ticket by credit card and thought Ihad a...”

Written on: 31/03/2014 by Creagan (1 review written)

I purchased a ticket by credit card and thought Ihad a special offer from British Discounts this turned out to be a simple way of making money as they keep taking a "subscription" until you notice it.The monthly amount is not large but they will keep on taking it for years and do nothing they are very difficult to locate… Read Full Review

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★☆☆☆☆

“GB Discounts”

Written on: 19/03/2014 by mallyathome (1 review written)

GB Discounts have been taking £14.95 per month from my bank account for the past 9 months. I have not agreed any contract with them. This matter is a case for the police to investigate as it is a case of obtaining money under false pretences and amounts to fraud. Do not on any account buy anything from GB Discounts… Read Full Review

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★☆☆☆☆

“Great british discounts”

Written on: 20/02/2014

I have been forced to put it on this website I'm frustrated with the GB discounts they debited my account for 6 months without my knowledge when I called them they were telling me fibs and were wasting my time I was promised a call back which never happened .my mistake was I used fly e last year and booked an online ticket and automatically my account has been debited I was away from the country and have come back to find this . I will never use fly e or recommend it to any one .im tempted to… Read Full Review

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★★★☆☆

“FLYBE DEBIT CARD CHARGES”

Written on: 07/02/2014 by Charged (1 review written)

At a Preliminary hearing to discover the facts before Judge Collins at the Portsmouth Courts of Justice on 16.01.2014, the Judge found that the UK’s Largest Regional and troubled Airline FLYBE who advertise widely that they do-not charge their customers for the use of Debit Cards when used for booking their on-line flights, had in fact been CHARGING FEES to the claimant for booking flights that were made using various DEBIT CARDS and as a result there could be a prima facie case for… Read Full Review

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Marirosello's Response to Charged's Review

Written on: 10/02/2014

Yes had the same problem, they keep charging me for my Debit Card use.. Maria Rosello Caravana

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★☆☆☆☆

“Lost money through their website”

Written on: 20/01/2014

I used the Flybe website to purchase luggage for a return flight and ended costing me a lot of money nearly $400 as money was taken from my account by GB discounts who I had never heard of, I only got three payments back so will never use this airline again before I went on line I tried to call them and was left holding for a long time and tried again same thing. Will never fly with them again and will let everyone I know never to use them… Read Full Review

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★☆☆☆☆

“Worst budget airline on the block”

Written on: 11/12/2013

I used to like FlyBe years ago, thinking they offered a great service connecting regional airports. Something went wrong and I'm not sure what. First issue, about a year ago: a bag that I had used on numerous FkyBe flights was suddenly deemed too large (by a fraction of an inch...) to be taken in the cabin. It appeared that narrower gauges had been fitted to the sizers at the gate which didn't measure up to what the info on the website said. Second issue are the so-called code-share flights… Read Full Review

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Huckitp's Comment

Written on: 17/01/2014

Agree with the comments about code share flights. I regularly fly from Southampton to Amsterdam for connections to wherever my company sends me, but checking in is always a problem and only rarely can I check in for the entire journey. Check-in at Southampton used to be relatively painless but now they have converted all but one deks to automatic baggage machines it is a nightmare. Now I must allow about 2 hours for the check-in process instead of the previous hour or 45 minutes. Progress? I don't think so. On top of that FLYBE do not respond to emails and rarely answer the phone. Awful customer service and no wonder they are currently struggling with a huge deficit. Unless they start listening to their customers they will be out of business.

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★☆☆☆☆

“Incompetent staff”

Written on: 10/12/2013 by addeer (1 review written)

Went to check in to flybe to connect onwards to emirates, incompetent staff tried to check in the wrong details and got herself shut out of the system. No manager available to sort things out and after half an hour were told the flight was closed. 10 passengers including us waiting to get on the flight couldn't go. No help whatsoever from any staff, all of them claim to be trainees and didn't know what to do. Had to contact Emirates and pay a huge amount to change flights… Read Full Review

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★☆☆☆☆

“Subscribed without knowing”

Written on: 19/11/2013

Hi, I am yet another person who has discovered that I was automatically subscribed to the GB Discounts without my knowlodge. Luckily my bacnk contacted me as they spotted it to be a fraudalent transaction. Needless to say I won't be using FlyBe again if this is the sort of company they work with!… Read Full Review

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★☆☆☆☆

“Excess Baggage Charge”

Written on: 29/10/2013

Booked return flight with Flybe to Inverness from Gatwick in May 2013. Gatwick end OK with luggage. On return flight we booked in EXACTLY the same bags with no additional items but was told we were 2KG over which meant £45 excess baggage levy (about as much as the flight). The original website gave a differing weight limit to what they said at the airport and we were well within the weight limit. I reported the matter to Flybe 'Customer Services' (should be customer dis-service) and… Read Full Review

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★☆☆☆☆

“Excessive charges disgusting ”

Written on: 10/10/2013

I originally booked a weekend away in jersey with Blue Islands Airline. I have been informed that blue islands has now transferred the flight to flybe. Anyway, I did not get this information as I had changed my email address. (Nothing sent through the post) I have now contacted flybe and stated I cannot make the trip and will now be sending another family member. I guessed there would be a charge for the name change but not the extortionate £80 they were asking. Anyway I agreed to pay the £80… Read Full Review

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