Flybe Reviews

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★★☆☆☆
1.6 / 5
190
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Latest Reviews

★☆☆☆☆

“Failed unaccompanied minor booking”

Written on: 20/08/2017 by 320Sherwood (1 review written)

I booked a flight for my son to travel as an unaccompanied minor with Flybe from Hannover to Birmingham. He arrived at the airport with the forms supplied by Flybe, escorted by his mother. At the desk she was told that the unaccompanied minor service had not been booked. I was informed of this by phone, as I was waiting in Birmingham airport ready to meet my son. Flybe had failed to enter the details correctly, meaning the booking was missing from the flight details, even though the service had… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 10/08/2017 by 203Woods (1 review written)

Husband went to Amsterdam for the weekend. 2hr 19 mins delay going out and 2 hrs 21 mins coming back. No offers of drinks for delay on either leg despite a delay of over 2 hours. In Amsterdam board was not regularly updated I had to check the arrival time of incoming flight to update husband. Is this so you do not know plane is going to be delayed more than 2 hours? Also they have reduced their cabin bag size to 35cm width, most are 40cm, and husband had to pay 55 Euros for 8kg of luggage to go… Read Full Review

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★☆☆☆☆

“Terrible baggage handling”

Written on: 30/05/2017 by Mohammada187 (1 review written)

I flew to visit my sister with my family for the first time in 16 years. I was looking forward to finally seeing where she lives and getting to visit with her and her kids. Sadly, Flybe has lost my bag and has no idea where it might be. Unlike most airlines, they are unable to scan the baggage ticket to locate a bag. This seems like a major safety concern, as well, that they have no idea who's bag belongs to who or where it is?! So, instead of getting to enjoy the time with my sister and this… Read Full Review

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★☆☆☆☆

“Non existent customer service and no refunds policy”

Written on: 24/02/2017 by 159Castillo (1 review written)

I recently booked a flight with Flybe, six months in advance but realised after 3 days I would not be able to fly. After searching for ages to find a way to contact them regarding this I eventually found a contact for them. I called the customer service department only to be told I could not have a refund as they have a no refunds policy. They said I would have to make a request in writing using an online form which I did and I waited for a reply. After 10 days of hearing nothing I contacted… Read Full Review

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★★★★☆

“Good no frills but comfortable aircraft”

Written on: 15/02/2017 by carolB123 (19 reviews written)

I booked for the first with Flybe to go to Alicante. I recently moved to Devon so when I weighed up the pros and cons it was financially better to go from Exeter with Flybe over and above going to Bristol or some of the other airports when I calculated getting to airport and parking. The flight was non eventful and no frills but comfortable aircraft. Check in was easy as I checked in online which again was easy to navigate the online system. Staff were no overly friendly and could have been a… Read Full Review

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★☆☆☆☆

“racist in professional, would not recommend to a friend.”

Written on: 07/12/2016 by 434Fisher (1 review written)

racist in professional, would not recommend to a friend… Read Full Review

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★☆☆☆☆

“rip of airline”

Written on: 09/10/2015 by BrooksAndersen (1 review written)

Arrived at airport and asked to put my hand luggage into the hold as it obtained a set of darts, immediately I was sent to pay for the cost of luggage being put into the hold, weight 7.2kg, this resulted in a charge of £40 for a one way trip, the likes of easy jet I've flown with on many occasions allow hand luggage to be put in hold free of charge, well I must say that was my last flight with Flybe I'd sooner book with another airline and take longer to arrive, wouldn't recommend Flybe ti my… Read Full Review

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Lochgoil's Comment

Written on: 19/11/2015

These are my sentiments also.

It is a money-grabbing airline who have such a monopoly on some routes that they capture customers that way....better to seek surface travel means. expect to be ripped off by Flybe.

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★★★★☆

“Good experience”

Written on: 05/10/2015 by Trinitya350 (1 review written)

Like our overall experience. Staff was polite and we were well taken care of. I would recommend flying flybe for sure… Read Full Review

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★☆☆☆☆

“absolute joke!”

Written on: 01/10/2015 by Addison253 (1 review written)

I am a frequent flyer with flybe, travelling with them twice a week. Today my hand luggage was 2kg's over the allowed amount. I have had to pay £40 for my bag to go into the hold, despite it meeting the size requirement for cabin baggage. To add insult to injury, i can shop in duty free and take a bag of shopping with no weight restriction onto the flight with me for free. No one from flybe to speak to at the airport, advertised price on the website for excess baggage is £12....flybe you are… Read Full Review

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Lochgoil's Comment

Written on: 19/11/2015

Spot on with your review.

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★☆☆☆☆

“Terrible customer service”

Written on: 06/09/2015 by SteveBranney (1 review written)

Their call centre is not 24hr (yet passengers are worldwide) and you contact via the website and get no reply (3 days and waiting). For our delay we requested a change to a later flight at a nearby airport. Despite the representative at the airport explaining the alternate flight (with plenty of empty seats) was about to close and we had children in our party they had no sympathy and instead we lost the money on the fare and had to drive 5 hours instead. A pathetic airline with ZERO customer… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 01/09/2015 by Chrisbradmore (2 reviews written)

Having used Flybe 4 or 5 times this year for internal UK business trips I thought that they were providing a good service - fine until something goes wrong and then you find their internal customer services solution is rubbish. Due to attend a meeting in Bradford at 9am the flight from Southampton to Leeds/Bradford at 7am was ideal. Supposed to arrive at 8.10am the timing was fine, and had booked the 3pm flight back. Having got up at 4am to be ready, drive to the airport, park the car and be… Read Full Review

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★☆☆☆☆

“Customer Relations Unfit For Purpose”

Written on: 15/08/2015

I have no issue with Flybe aircraft or Cabin Staff. My issue rests firmly at the door of Customer Relations at Flybe who, despite having ten weeks to respond adequately to a formal complaint regarding the Bumping of passengers withe pre-arranged Special Assistance. have failed to clarify major issues relating to processes and policy. Customer Relations is a Misnoma for he Charade and unprofessional and unhelpful service which is supposed to support Flybe and make passengers feel confident… Read Full Review

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★☆☆☆☆

“Be902 Liverpool to Belfast ”

Written on: 27/07/2015 by KinsleyGriffin-Alt (1 review written)

We were already running an hour late, then when taxiing to the runway a warning light came on. The flight was cancelled. There where people crying and devastated as the robot staff so used to criticism just shrugged off concerns. The bizarre thing was the plane had just landed. If you read this review and use them anyway it's your fault. Absolutely horrendous… Read Full Review

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★★☆☆☆

“Website”

Written on: 22/07/2015 by Flybeflyer (1 review written)

I fly with Flybe fairly regularly. I have no choice as it is the main company flying out of Southampton to Edinburgh. Their website is hopelessly difficult to navigate. It compares very poorly with, say, Easyjet flying from Gatwick (which is now my preferred provider). I'm not surprised Flybe gets relatively poor scores in comparison with other UK shorthaul companies. I suggest the Flybe managers sit down one day and try to book a ticket through their own website, then they may realise the… Read Full Review

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Lochgoil's Response to Flybeflyer's Review

Written on: 19/11/2015

Agree with you.....notice how there is constant harassment when booking online to pay for seat selection, baggage, travel insurance and their joke of a type of "frequent flyer" card.
Fly Easyjet for a better deal!

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★★☆☆☆

“A 3 hour wait”

Written on: 08/07/2015

Flybe is not a cheap airline. We paid over £500 for a return flight from Glasgow to Southampton for two people. No complimentary food or drinks. Going out was fine, no delays. But coming back we were delayed for 3 hours in Southampton without explanation. The delay messages at first said a delay of 2 hours this then finally became 2 hours. The pilot and cabin crew were very nice and apologetic, considering that 3 hours had been added on to their day. I would not fly with them again or… Read Full Review

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★★★★★

“excellent service”

Written on: 26/05/2015 by Nathanial228 (1 review written)

first time i have used flybe the customer service me and my family had was first class they could not do enough for us… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“Don't fly Flybe ”

Written on: 02/05/2015 by Elliott142 (1 review written)

I have spent the last few months in the air flying due to work commitments. I mostly use Easyjet (they are FAB) but I am currently at Mancs airport awaiting the third Flybe flight in as many months which has been delayed, nothing new there, do they ever go on time. No announcements except to tell us the gate has closed and it hasn't even opened. No seats no update just hangs my in limbo. Check in staff are appalling and no doubt so will be the crew if we ever get to meet them. My advice… Read Full Review

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★☆☆☆☆

“DREADFUL”

Written on: 06/03/2015

WE BOOKED OUR FLIGHTS SIX MONTHS IN ADVANCE - THEN WITH A COUPLE OF MONTHS TO GO - WHEN WE HAD ARRANGED EVERYTHING THEY MOVED THE TIME OF THE FLIGHTS - THEN A FEW WEEKS LATER THEY MOVED THE DEPARTURE AIRPORT TO ONE 60 MILES AWAY - NOW IN THE END IT LOOKS LIKE WE ARE LEFT WITH NO OTHER CHOICE OTHER THAN TO COMPLETELY CANCEL OUR HOLIDAY - WHEN WE RANG AND ASKED WHY WE WERE TOLD IT WAS FOR "COMMERCIAL REASONS". WHAT A TOTAL JOKE - WE WILL NEVER FLY WITH THIS AIRLINE AGAIN THEY ARE A DISGRACE. IF… Read Full Review

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