Flybe Reviews

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Latest Reviews

★☆☆☆☆

“Be902 Liverpool to Belfast ”

Written on: 27/07/2015 by KinsleyGriffin-Alt (1 review written)

We were already running an hour late, then when taxiing to the runway a warning light came on. The flight was cancelled. There where people crying and devastated as the robot staff so used to criticism just shrugged off concerns. The bizarre thing was the plane had just landed. If you read this review and use them anyway it's your fault. Absolutely horrendous… Read Full Review

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★★☆☆☆

“Website”

Written on: 22/07/2015 by Flybeflyer (1 review written)

I fly with Flybe fairly regularly. I have no choice as it is the main company flying out of Southampton to Edinburgh. Their website is hopelessly difficult to navigate. It compares very poorly with, say, Easyjet flying from Gatwick (which is now my preferred provider). I'm not surprised Flybe gets relatively poor scores in comparison with other UK shorthaul companies. I suggest the Flybe managers sit down one day and try to book a ticket through their own website, then they may realise the… Read Full Review

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★★☆☆☆

“A 3 hour wait”

Written on: 08/07/2015

Flybe is not a cheap airline. We paid over £500 for a return flight from Glasgow to Southampton for two people. No complimentary food or drinks. Going out was fine, no delays. But coming back we were delayed for 3 hours in Southampton without explanation. The delay messages at first said a delay of 2 hours this then finally became 2 hours. The pilot and cabin crew were very nice and apologetic, considering that 3 hours had been added on to their day. I would not fly with them again or… Read Full Review

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★★★★★

“excellent service”

Written on: 26/05/2015 by Nathanial228 (1 review written)

first time i have used flybe the customer service me and my family had was first class they could not do enough for us… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“Don't fly Flybe ”

Written on: 02/05/2015 by Elliott142 (1 review written)

I have spent the last few months in the air flying due to work commitments. I mostly use Easyjet (they are FAB) but I am currently at Mancs airport awaiting the third Flybe flight in as many months which has been delayed, nothing new there, do they ever go on time. No announcements except to tell us the gate has closed and it hasn't even opened. No seats no update just hangs my in limbo. Check in staff are appalling and no doubt so will be the crew if we ever get to meet them. My advice… Read Full Review

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★☆☆☆☆

“DREADFUL”

Written on: 06/03/2015

WE BOOKED OUR FLIGHTS SIX MONTHS IN ADVANCE - THEN WITH A COUPLE OF MONTHS TO GO - WHEN WE HAD ARRANGED EVERYTHING THEY MOVED THE TIME OF THE FLIGHTS - THEN A FEW WEEKS LATER THEY MOVED THE DEPARTURE AIRPORT TO ONE 60 MILES AWAY - NOW IN THE END IT LOOKS LIKE WE ARE LEFT WITH NO OTHER CHOICE OTHER THAN TO COMPLETELY CANCEL OUR HOLIDAY - WHEN WE RANG AND ASKED WHY WE WERE TOLD IT WAS FOR "COMMERCIAL REASONS". WHAT A TOTAL JOKE - WE WILL NEVER FLY WITH THIS AIRLINE AGAIN THEY ARE A DISGRACE. IF… Read Full Review

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★☆☆☆☆

“Routes from Jersey”

Written on: 06/03/2015 by SophieKlein419 (1 review written)

I have taken this flight twice this year already 1st flight cancelled no reason given but they did put us up in a Hotel and now today 6/3/2015 delayed from Jersey to EMA no excuses given or explanations of why such a lengthy delay. Very poor service to its customers no communication and staff no very helpful either. Shocking service let's hope Flybe go bankrupt soon as customers deserve better than what you offer… Read Full Review

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★★☆☆☆

“Flybe Online Rip-off charges”

Written on: 03/03/2015 by dingding1 (10 reviews written)

FlyBe are becoming as bad as RyanAir (used to be). Paying for 3 tickets on FlyBe was going to cost me £28 to pay be CREDIT CARD. £28 per passenger. WHAT! So that means no token credit card payment protection on £1000 of flight cost. Do I trust FlyBe not to mess up the flight? No. Worth 10% of the flight cost to protect that with a Credit Card Payment? Not sure, but NO. Not to mention that the cost of the tickets increased by £200 overnight because of their Fare Algorithms saw… Read Full Review

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★☆☆☆☆

“No flexibilitty”

Written on: 15/02/2015 by tomhackman (6 reviews written)

I had a 20.05 flight booked from Gatwick to Newquay last Sunday. The total cost from return newquay-gatwick, gatwick-newquay was a very reasonable £98...no problems there. Anyhow, I was flying on an early flight from Turin To Gatwick and didn't think I'd have enough time to make an earlier flybe flight. As it happens, I arrived early, so rushed to the flybe check in hoping I'd be able to make the 11am flight. I arrived with 10 minutes to spare, so asked if I could put on this flight. The girl… Read Full Review

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★☆☆☆☆

“No flexibilitty”

Written on: 15/02/2015 by tomhackman (6 reviews written)

I had a 20.05 flight booked from Gatwick to Newquay last Sunday. The total cost from return newquay-gatwick, gatwick-newquay was a very reasonable £98...no problems there. Anyhow, I was flying on an early flight from Turin To Gatwick and didn't think I'd have enough time to make an earlier flybe flight. As it happens, I arrived early, so rushed to the flybe check in hoping I'd be able to make the 11am flight. I arrived with 10 minutes to spare, so asked if I could put on this flight. The girl… Read Full Review

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★☆☆☆☆

“There web site is one of the worst I have ever seen....”

Written on: 18/11/2014 by kfSteele476 (1 review written)

There web site is one of the worst I have ever seen. You go through it by trial and error. Things get reset and they take you down the path which makes them money ie lock down, luggage and seating. I felt the web page was designed to trick me out of as much money as possible. I will not be travelling with them again… Read Full Review

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Dingding1's Comment

Written on: 03/03/2015

Just done the same. The website is terrible and it took me over an hour to make the booking.

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★☆☆☆☆

“Total Rip-off!”

Written on: 17/09/2014 by Milegobbler (1 review written)

Due to a mistake I booked a flight on the wrong day and had to pay 70GBP (for two people) to change the booking. They profit out of other peoples misfortunes, since I did not want to make a new booking because of a change of plans. In a word this is theft - I want a refund. Don't fly with these criminals… Read Full Review

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★★☆☆☆

“No sense of compassion”

Written on: 30/08/2014 by Alibali1962 (1 review written)

Your lack of compassion in gettin our dear Mum home let you down big time. The female who answered our call was great but she had to ask a "manager" who said no. You sold that seat that i'd already paid for cos the girl was on the plane and in the seat when i got on the aircraft. Fly Flybe again? Don't think so. And will never recommend you… Read Full Review

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★★☆☆☆

“Awful Customer 'Service'”

Written on: 15/08/2014 by nver (1 review written)

I paid full fare for my Flybe flight from Paris CDG to Manchester and couldn't get to the airport due to simultaneous train, taxi and air traffic control strikes in France. I sent an email to Flybe the evening before the flight to see if the flight was affected (as the hotline was closed) and to see if it was cancelled if I'd be eligible for any refund. After another chaser email, I eventually got a 'fob off' reply over 1 month later advising that another carrier ran the flight on their… Read Full Review

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Nver's Response to nver's Review

Written on: 17/08/2014

Update: After some gentle coercion, Flybe made amends for the lack of customer service response and gave mitigating circumstances behind the delays which have been accepted. Case closed with a happy ending.

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★☆☆☆☆

“Worst Airline EVER”

Written on: 06/08/2014

We had a holiday of a lifetime planned to go to canada to stay with friends. We booked our flights to go from Belfast City Airport to Glasgow with FlyBe and then were booked from glasgow airport to toronto. We arrived at airport at approx 04.40am flight as we thought going out at 0700 then to be told not going out until 09.40 which meant we wouldnt get into glasgow until after 10 and subsequently missed our flight to toronto due to this delay. Flybe have said the delay was due to crew shortage… Read Full Review

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★★☆☆☆

“assisted boarding”

Written on: 26/07/2014 by juliemac61 (1 review written)

Had a number of good experiences with them but the most recent flight on july 6 2014 was a nightmare. I had arranged assisted boarding for my mum who has limited walking ability and is registered disabled but the plane was changed so instead of only 4 steps there were several which caused a real problem for her as she has lung cancer too and by the time she had made it up the stairs she was struggling to breathe and I was concerned about her. The flight attendant thought she was hot so I… Read Full Review

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★☆☆☆☆

“They just don't care about their passengers”

Written on: 28/06/2014 by 147Pollard (1 review written)

Four hours after we should have taken off they cancelled the flight, having let the one after ours depart with empty seats on that we were never offered. By the time they cancelled ours & offered us the last flight or one the next day we were going to be so late for the event we were going to that it wasn't worth going. If we were just going home it wouldn't be so bad but we were going to a function, had therefore got to be there for a certain time, had booked hotel, hire car & tickets for an… Read Full Review

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★☆☆☆☆

“Shoddy, rude and a waste of precious time. ”

Written on: 20/06/2014 by LTudor (1 review written)

Currently sat in Birmingham waiting for a flight to Belfast that was due to depart at 15:25... It is now 17:38 and we have not been told anything at all. Every half hour from 16:00 onwards they have put on the board that we will be given information at the next half hour, however when it reaches that time, they add another half hour on and guess what... NO UPDATE! This is appalling. Apparently there is a fault with a door on the plane- which they only bothered telling us about after we arrived… Read Full Review

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