Flybe Reviews
Latest Reviews
★☆☆☆☆
“FlyBe Discount”
Written on: 19/05/2013 by falkirk-mark
I like others signed up for this discount on the flybe site (Great British Discounts) only to find 3 months later that they have taken £14.95 per month that I knew nothing about until this month. I find it absolutely disgusting that Flybe have anything to do with this firm and as a result I will now only use Flybe if they are a last resort. (read more)
★☆☆☆☆
“Delayed unsafe rubbish”
Written on: 18/05/2013
I flew from Belfast to Manchester and was really disappointed in Flybe. Flight was delayed and once boarded we were told one of the engines were leaking fuel. We spent 40 minutes on board after the announcement before being able to disembark only to be told 15 minuites later that the plane was fixed. Got to destination 2 hours after scheduled arrival time and no complimentary drink given on board - disappointing. (read more)
★★★☆☆
“LV8*GBDISCOUNTS”
Written on: 07/05/2013
Apply for a discount! This message appeared at the end of your flight booking. When I proceeded, believing that I was dealing with Flybe, I then discovered that I had signed up for a discount service! This was to cost me £15.95 a month, some discount. As I am 75 years old I am unlikely to make many purchases, but when I tried to cancel I had great difficulty. This company are using an underhand and dishonest method in recruiting customers. I have also come across many other people who... (read more)
Gtb2512's Comment
Written on: 17/05/2013
Yes I know exactly what you mean . My wife brought tickets for a flight on the Flybe website and we to have been affected. We didnt know that it is a 'membership', but without the conformation email and membership 'card'.
We are trying to contact GBD to no avail, to cancel the subsciption.
We are getting Trading Standards and Watchdog involved.
Someone from Flybe should be looking into this. If you look on the search engines there are lots of unhappy people.
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★☆☆☆☆
“In December I booked flights on behalf of my 87 yr old...”
Written on: 19/04/2013
In December I booked flights on behalf of my 87 yr old mother-in-law using her debit card. At the time I thought I was doing her a favour by taking up the £20 discount offer that popped up when I paid. Today she mentioned that money had been taken out of her account on 3 occasions initially 95p but then £14.95 by GB Discount via Flybe. It is appalling that this should happen!!!!! Do something about it FLYBE!!!!!!!!!!!!!!!!!! (read more)
★☆☆☆☆
“Flybe rip off”
Written on: 14/04/2013
I registered for what I thought was an email alert service and then flybe took £14.95 from my credit card. Then they don't answer the phone after waiting 6 minutes and then I email them and no response. This month another £14.95is taken again. APPALLING! (read more)
★☆☆☆☆
“I had booked a flight with Flybe on February 2013. But...”
Written on: 11/04/2013
I had booked a flight with Flybe on February 2013. But then suddenly on March 16 14.95 gbp was taken from my account. I have never authorised this. Apparently I am not the only victim (read more)
★☆☆☆☆
“Disgusted with Flybe for ripping me off”
Written on: 27/03/2013
I want to tell you and everyone out there about the way Flybe goes about doing business with my data.It seems to be common knowledge on this website that Flybe has been ripping people off to the tune of £14.95 a month for allegedly signing up to a cashback or discount scheme.In fact I believe it runs deeper than this as I have investigated this a bit further. I believe that Flybe sold on my data details that is my name, email address, bank card details to name but a few to a company under... (read more)
Janisc's Comment
Written on: 06/04/2013
We too have been conned by this and in fact we closed the pop-up so I believe Fly-Be are fully responsible as my 75 year old mother has had her bank account debited for the last two months without her authorisation. My understanding is that in order to debit a bank account you need to actually authorise a direct debit. We have contacted the bank who have cancelled this direct debit but we all know only too well that it could easily be requested again. I am in the process of contacting FlyBe to find out if they are \aware of the company who are debiting our account. If I get anywhere with this I will post a further review
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★☆☆☆☆
“TERRIBLE 'FLYMAYBE'”
Written on: 25/03/2013
We booked a flight from Southampton to Nice. 6 weeks before the flight, I received an email stating a change in the schedule. A telephone number was given costing 10p per minute. I called about 20 times and just got the engaged tone. I eventually got through and put on hold, in a queue, for 25 minutes. When, eventually, I did speak to someone, I was told that the flight had been cancelled. I was advised that there were 2 other flights to Nice, from Southampton on that day, but he would need... (read more)
★☆☆☆☆
“Stop the pop ups”
Written on: 04/03/2013 by Tinymama1 (1 review written)
Why does Flybe have a pop up site that lets you believe you are intitled to £20 cash back, which you don't receive. Instead some company is then given direct access to ur bank account and freely debits £14.95 from ur account on a monthly basis. This is poor form come on Flybe get ur act together. (read more)
★★★★☆
“Great routes, great staff, but often delayed from Soton”
Written on: 28/02/2013
I fly from Southampton to Manchester quite often for work. The flight times are great, as I normally get the 06.55 from Southampton and the 20.00 back from Manchester the same day. Although, the last three times I have flown the flight out of Southampton has been late departing. Annoying when you have to get up early to get there. (read more)
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Showing 1 - 10 of 126 Reviews
★☆☆☆☆
“Rip off”
Written on: 14/02/2013
HI I HAVE JUST NOTICED THE SAME PROBLEM , I HAD FORGOTTEN ALL ABOUT THE £20 CASHBACK OFFER AS ONCE I DOWNLOADED THE FORM ETC I THEN HAD NOT BEEN GIVEN A CODE NO THAT THE FORM ASKED FOR , E-MAIL THEM ETC AND EVENTUALLY GAVE UP . BUT HAD NOT REALISED THAT THEY HAVE NOW TAKEN 4 MONTHS X £14.95 HAVE JUST BEEN ON TO THE BANK WHO TRANSFERRED ME TO THEM AND THEY SAY THEY WILL REFUND ME IN THE NEXT 5-10 DAYS , WILL LET YOU KNOW IF THIS HAPPENS. WHY IS THIS LINK ON FLYBE ? . . . . (read more)
Ssstewart's Comment
Written on: 20/02/2013
I have just experienced exactly the same thing. I have called LV8*Discounts and they have promised me a full refund (fingers crossed I will receive this). I have also called Flybe to advise them what had happpened when I booked a flight on their website, they have promised to also chase LV8*discounts for the refund on my behalf. I have since tried to book a flight on Flybe and the link doesn't appear so hopefully Flybe have become wise and removed this company from their website.
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Davidmac's Comment
Written on: 26/02/2013
Do you have a phone number for this company. It would seem that I have also b een affected !!
David
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★☆☆☆☆
“Ticket Scam”
Written on: 09/02/2013
Booked ticket to be told only Economy Plus (full fare) left. Plane was 1/3 full. Absolutely furious at their lies. (read more)
★★★★★
“Lovely cabin crew!”
Written on: 02/02/2013 by opendoormedia (2 reviews written)
I flew with Flybe Manchester to Paris last year. I was terrified on the plane, I hate flying and the staff were so incredibly kind. A member of staff was on hand and spent most of the journey with me and kindly gave me a free mini bottle of wine to help me calm down. I still hate flying but I think this airline have some amazing staff and you will be well taken care of! (read more)
★☆☆☆☆
“Flights no problem. But the website has a pop up that...”
Written on: 30/01/2013 by passenger1234
Flights no problem. But the website has a pop up that has resulted in me being debited £14.95 a month. It seems to be part of the Flybe website but isn't. Why Flybe allow it on their website I do not know. (read more)
★☆☆☆☆
“Flybe: Perte de bagages / Lost luggage and no refund!”
Written on: 26/01/2013
Arrivée à Belfast, pas de valises... et pour cause : Flybe les a perdues ! Ca, nous l'avons su seulement après... 3h d'attente à l'aéroport, le temps qu'il a fallu à la compagnie non pas pour récupérer la valise mais uniquement pour entrer en contact avec l'unique personne en mesure d'identifier où pouvait se trouver lesdits bagages. La bonne blague. Mais le meilleur reste à venir puisqu'il leur a ensuite fallu... 36 heures pour les récupérer et me les renvoyer. En tout, je n'ai... (read more)
★★★★☆
“Flybe & the facts of life.”
Written on: 20/01/2013 by abcassignments (1 review written)
Now I know that cheap fare airlines are in a cut throat market place & will do almost anything to sell seats at a penny less than a competitor whilst doing anything to get one more penny from their customers BUT.. Once you get used to their sites (and parasites such as the £20 back link) you can actually book a flight for exactly what it says on the tin, with NO insurance, NO baggage, NO pre-assigned seat & no Mercedes on rental! Trust me. Just take your time, use a debit card & do NOT... (read more)
★☆☆☆☆
“Baggage Fiasco + Flybe Indifference = Bad Experience”
Written on: 04/01/2013 by Lunaperla (1 review written)
My New Year’s resolution is NEVER TO FLY WITH FLYBE AGAIN! I wrote to the CEO explaining how Flybe losing my luggage for 36 hours on the outward leg of a weekend trip to Cheltenham Literature Festival on Oct 5 had completely screwed up my plans and prevented me from attending the festival (on the first weekend I’d had off after working non-stop 7/7 in India and Kenya for a few months). Didn’t hear a dickie bird. On the return leg Flybe damaged my baggage. I had to go to the official... (read more)
★☆☆☆☆
“They called it delayed baggage when really it´s lost”
Written on: 28/12/2012 by batabidd (3 reviews written)
They lost my baggage yesterday and since then the process to trace my luggage is a nightmare. They are an unprofessional, rude and incompetent company. They lied to me saying that my baggage was delayed when in reality still missing. I can´t even claim compensation. I don´t know when I will have it back. What I know is that I spent 600 pounds to spend some time with relatives in Christmas and I expected a little more and a better customer service. Now I am without warm clothes, a brand new... (read more)
★★★☆☆
“direct flights”
Written on: 17/11/2012
why has flybe stopped the direct flights from southampton to Inverness.? as a partially disabled passenger living in Bournemouth. it makes no sense for me to have to travel to London gatwick to get a flight. i have no interest in flying from southampton down to Manchester and up again ! the flight takes hours. so please explain why this ( summer only ) service has ceased. the plus side of flybe for me is that i only have to arrive an hour before the departure of the flight, which is huge... (read more)
★★☆☆☆
“Say hello to the latest GBD scammee! :(”
Written on: 12/11/2012
I often fly with Flybe between Belfast City and Manchester International. In fact, I fly about 4 times a year at quite a great cost! Often the plane was delayed..the worst of these times was the day I had to rush home for the sudden death of an immediate family member. And I was clearly distressed and worried about not getting home yet they did NOT care. However, my biggest complaint right now is that of the "£20 cashback" Great British Discounts scheme. This popped up on the confirmation... (read more)
Pjr.pjr's Comment
Written on: 03/12/2012
I had no idea Flybe had signed me up to this scam until I found a monthly direct debit for £14.95 assigned to the credit card I had used to pay for the flights. One must presume GB Discounts is a subsiduary of Flybe designed to help them siphon money off their customers. Beware and check your credit card for a month after buying Flybe tickets on the NET.
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Sgfrance's Comment
Written on: 06/12/2012
I just got sucked in today as well. I have just written to the GBD people but, having read comments, I don't imagine that they will do anything about it. In fact, when you go to check in on Flybe's a message will come up with "your booking is confirmed". There is a sort of ad? under it and to the right, looking like it is part of the ticket process is a continue button. Don't click on this!! I've only just realised, since I only got flybe's mail about not having online boarding passes (which they did before). And I only go that email AFTER I had spend several minutes filling in the damn form that I was 1) lead to believe that I had to fill in to continue checkin and 2) something about a 20 buck cash back (that I didn't want anyway). I just wanted to continue with the damn check in.
Oh and I don't even live in the UK.
It's a pity that flybe are the only ones that fly to Southampton though I suspect that in the future I might, while it's still the same plane etc, go through Air France or try and find an alternative non Flybe airport nearby.
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Showing 11 - 20 of 126 Reviews
★☆☆☆☆
“Should be a No Star rating”
Written on: 27/10/2012 by PeteofBelper
Flybe are in a category all by themselves ; there should be a No Star rating just for Flybe. their service from East Midlands tO edinburgh has only started in September ; already it must rate as the worst service of all time. Frequently late , no proper planes flying, leave froma "deparature gate " in edinburgh which actually turns out to be a corridor. they employ no staff at the departure gate use contractors from "menzies "( I thought they were newsagents) so if something goes wrong... (read more)
★☆☆☆☆
“Flybe Scam”
Written on: 25/10/2012 by basil69
I book two flights. Having paid, the header on the last page confirming the flights, Flybe offered a £20 cash back. Yes you have guest it I found myself hooked into Great British Discount!!! at 14.95 a month. I telephoned the offices in Dublin to cancel. They stated that the £20 cash back is paid by them not Flybe. Telephoned Flybe customer relations. Total disinterest. Have complained to trading standards, and which. I will not be flying with them again. I made several calls to Flybe in... (read more)
Gerrya's Response to basil69's Review
Written on: 30/10/2012
Same happened to me...... How can bank details be passed to another organisation without explicit consent? I cancelled GBD immediately but have been charged despite cancellation. I am truly unhappy with both organisations.
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★★☆☆☆
“GREAT BRITISH DISCOUNTS AND FLYBE WEBSITE”
Written on: 04/10/2012 by frustratedandfedup
Similar thing happened to me today though i was signing up for a refund of £20. I discovered i had signed up to Great British Discounts for a free trial for a month with monthly subscription afterwards if you didnt cancel by telephoning or sending a email. I tried to telephone the number given which wasnt reconized the tried to send several emails which werent sent because of wrong address given by web site.It just shouts SCAM! I googled Great British Discounts got a number and canceled my... (read more)
Peter4075's Response to frustratedandfedup's Review
Written on: 07/10/2012
This happened to me too following booking a flight to Hanover - I have failed to get a telephone number to cancel subscription - is it at all possible that you could let me have this. Many thanks. I feel let down. Wendy Hall
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Treelovekitty's reply to Peter4075's Comment
Written on: 19/01/2013
My boyfriend and me also encountered this problem. Flybe and the so-called "Great British Discount" definitely are bad. We booked the flight from Flybe, then got the unknown charge of 1.19 EURO. We have no interest to call the LV8*GB DISCOUNTS since we 100% sure it's useless, but just report to our bank for unauthorized payment. At least, we can stop being charged monthly in the future with big amounts.
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Kittyandkarin's Response to frustratedandfedup's Review
Written on: 09/10/2012
Great British Discount telephone number i used was 0800 096 2925 hope it works for you.
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Ypcdangay's reply to Kittyandkarin's Comment
Written on: 03/12/2012
Dear victim of flybe,
My bank gave me another phone number
and now i am feeling it difficult to contact
from India. The number is:08000394053
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Welshlady39's Response to frustratedandfedup's Review
Written on: 11/10/2012
Iam replying to Kittyandkarins post with the number for Great British Discounts. I would like to thankyou for posting the number for this company, and yes it does still work as i have just got off the fone to them cancelling my account which i thought i had done after sending them atleast 3 email's. I've had no response from them about if my account had been cancelled, i only just realised it hadn't been when i was looking through my recent bank statement and seen that they had taken another £14.95 from my account on 6th Oct.
I rung them straight after seeing your post with the number, and thankfully it's all been cancelled now :)
Again i'd like to thankyou don't know what i would ave done if hadn't seen that?
xxx Ceri xxx
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Susanpetriabrooke-Carr's Response to frustratedandfedup's Review
Written on: 26/10/2012
Thank you for your post. Exactly the same thing happened to me this week. I thought I was receiving £20 back from Flybe as some new scheme to use their booking services again, or something. I was horrified to realize I had entered unwillingly into a shopping discount scheme, and to realize I could be bombarded by masses of unwanted retail emails and a monthly direct debit subscription. Shame on Flybe!
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Ackygreen's Response to frustratedandfedup's Review
Written on: 04/01/2013
same happened here,thought it was £20 cash back offer which has eneded up with me being charged £14.95 a month for the great british discount scheme,totally out of order by flybe website to tag this website on to its on line booking service ,have phoned today and got a cancellation ref,no, will see if it is as good as they promised to stop the dd payment and refund within 10 days,will keep you posted.
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Louhark's reply to Ackygreen's Comment
Written on: 08/03/2013
Hi there, i just realised I was being wronged by Flybe and great british discounts when I realised that £14-95 has been taken monthly out of my account since October without my permition.
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Annenjack2's Response to frustratedandfedup's Review
Written on: 05/04/2013
Agree totally...thought I was being offered £20 refund because Flybe had increased the price quoted during the on-line booking process. Will not be flying with Flybe again
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★☆☆☆☆
“Flybe is a rip off”
Written on: 13/09/2012
Comparing flights to Belfast in and out the same day, no luggage or insurance, Birmingham to Belfast City airport was a rip off at over £200.00, then to add insult to injury they wanted me to pay £6.50 for the seat they had kindly reserved for me, how nice, then just when I though they had gone too far they wanted another £11.00 for credit card payment. Well I found I could fly to Belfast international airport with EasyJet for 50% of this cost so even with a good quality hire car it is... (read more)
★☆☆☆☆
“Flybe - never again!”
Written on: 24/08/2012 by siriami (1 review written)
I travelled to Belfast from Glasgow by Flybe on Monday 20th, returning on Thursday 23rd August 2012, and I was not impressed, to say the least. To start with, my original flight (BE 134, due to leave Glasgow at 14.15) was cancelled, and replaced with BE 130 – not leaving until 17.20). As my travelling companion and I were on a short city break, every moment was precious, but we accepted that change. Arriving at Glasgow airport on the 20th, we checked-in and waited for our flight. Due... (read more)
★☆☆☆☆
“Flight out Manchester Inverness Shocking flight”
Written on: 22/08/2012
We always travel by Flybe from Manchester 0900 and stay in Inverness and return 5 days later on the return 1755 flight. Over past few years never a problem. We were due to travel out on Mon 13th Aug from Manchester and the flight was over 2 1/2 hours delayed due to a technical problem. This was aggravated by what must be the worst cabin crew ever.One stewardess was like an amazon - never smiled once and it was obvious that she did not want to be there.The trolley service was like a marathon... (read more)
★☆☆☆☆
“pathetic pathetic pathetic”
Written on: 05/08/2012 by canflytoozquicker (1 review written)
i booked return flight for my elderly mother from edinburgh to birmingham to visit her sister. delayed by 2 hrs going, then at birmingham couldnt locate her suitcase, so another hour and a bit hanging about. Return journey just as bad, 2hr delay in birmingham, didnt have an aircraft! Eventually arrived in Edinburgh only to have missed her connection. and guess what, flybe not available over a weekend, offices all closed, so no one to help ............. disgraceful (read more)
★☆☆☆☆
“Flybe Southampton/Edinburgh tolerable - Manchester...”
Written on: 11/07/2012
I use Flybe from Southampton to Edinburgh return every week. This service is broadly acceptable - it's usually late but within half an hour - you just get to accept this. My overall impression is that there is no slack in Flybe's scheduling so a delay problem early in the day cannot be made up during the day and this then means that all customers are delayed for the rest of the day. Surely Flybe can think this through and realise that it must be better in the long run not to alienate all... (read more)
★★☆☆☆
“Fly Maybe indeed!”
Written on: 11/07/2012 by wangeye
During my first visit to the Isle of Man I was told that one of the airlines servicing the island, called FlyBe, is nicknamed "Fly Maybe". Aware of this reputation, I booked an earlier return flight, so that if it is cancelled I can take the next one. Well - it WAS cancelled, and here I am, in the Ronaldsway Airport, waiting to embark on the next flight. I was told that a lady had missed a connection costing her 1300 pounds. This airline should definitely review the way it conducts business... (read more)
★☆☆☆☆
“Should be called FlyMAYbe”
Written on: 26/06/2012 by brown31
The statistics for flights on time for flybe must be absolutely shocking. Unfortunately they are the only airline that flies from Newcastle to Southampton, but everytime my partner has to travel there the flight is either delayed or redirected to another airport which is highly convenient. Why can other airlines get it right but flybe can't - they are getting a shocking reputation and within our company and now called flymaybe. (read more)
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Showing 21 - 30 of 126 Reviews
★☆☆☆☆
“Scam after booking on Flybe website”
Written on: 14/05/2012
Dose anybody see if same or similar scam (metioned many times below) is still operating on the flybe booking site? I am ashamed to say that, today, I put my credit number detail on pop-up window, which offers 20 pounds cash back ('after' booking fright. this window separately come up) and redirected to the Page “the server does not response” or something like this. After the survey in the various websites mentioning similar scam on the flybe site, I am ending up to stop the credit... (read more)
★☆☆☆☆
“Fly Maybe”
Written on: 04/05/2012 by mhale
Agan I find myself at Southampton Airport hearing that there is a technical fault on the 1530 flight and this is delayed to ....... Guess what the next flight at 1700. Like the previous reviewer this is a clear load factor policy whereby they are cancelling and consolidating flights. I will take the train in the future. It's saying something when the train has now become more reliable (read more)
★☆☆☆☆
“FlyMaybe”
Written on: 30/03/2012
As a regular user of FlyBe's services from Glasgow, Manchester, Southampton and Birmingham I would like to suggest a new name for the company; FlyMaybe. Here I am once again delayed on the 16:40 from Manchester to Glasgow with the next information at 17:00. I'm no Derren Brown but I foresee the flight being cancelled so that FlyBe can group all the passengers together and send them home on the later flight, under the guise of "technical fault". In the last eight weeks I have left Manchester... (read more)
★☆☆☆☆
“£52 fine for hand luggage just 2cm longer than permitted!”
Written on: 22/02/2012 by GazzerUK (17 reviews written)
I was picked out of the line at the gate, and because my hand luggage was 2cm longer than their allowed limit, I was charged an extra £52. (£40 on the spot, and £12 for the return leg. My bag was well under the weight limit, and met the other size criteria. I would have thought that seeing as I fly to Aberdeen every week, and potentially spending around £10,000 a year, they would have been just a little bit flexible for my first 'offence'. They would rather lose £10,000 a year, but... (read more)
★☆☆☆☆
“cheap airliner and cheap flight crew”
Written on: 12/01/2012 by mahyar77 (1 review written)
its true that you get what you paid for, NEVER, NEVER, ever again too! Its not the cheapest fares but certainly the cheapest manners of all airlines. the air-hostess was so rude and she asked me to turn my camera off while it was a camera only and not a mobile phone. so depressing backwardness and stupidity. never FLYBE again... FLYBE= cheap manners+work frustration. (read more)
★★★★☆
“Flybe / Rewards First scam ”
Written on: 01/09/2011 by RegHughes (1 review written)
I booked 2 flights from Flybe, for my wife and myself, and like other people ticked the box for a £15 discount, which I believed to be from Flybe. However this apparently signed me up as a member to Rewards First and as such they deducted 2 payments of £14.95, which I just discovered by checking my bank account. I have spoken with Rewards First and was told that I had joined and they could not refund the money, and they also said that they would cancel my membership and confirm by e mail... (read more)
Guest's Response to RegHughes's Review
Written on: 14/05/2012
This rewards first business is a total rip off!
FLYBE should be thoroughly ashamed of their connection with it!
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★☆☆☆☆
“Flybe cancels flight and we pay the price!”
Written on: 23/08/2011 by philsand (1 review written)
We live in the Seattle area and have to use Flybe to go from Glasgow (GLA) to Benbecula (BEB), Scotland. We are going to fly from Dublin (DUB) to GLA to BEB. Last week I received an email from Flybe that they had cancelled our GLA to BEB flight "due to commercial reasons" and rebooked us on an earlier flight. The flight they rebooked us on leaves at the same time as our flight from DUB to GLA. I contacted Aer Lingus to see about rebooking the DUB to GLA flight to earlier in the day. Seats... (read more)
★★★★★
“Cracking regional airline”
Written on: 19/08/2011 by Ben Dewire (10 reviews written)
Superb both ways LGW-JER-LGW check in faultless and so easy, I find if when booking you read terms and conditions then no problems at Airport, web site so simple unless you are a complete numpty. The E195 jets are roomy, light and so comfortable more leg room the any other low cost carrier. Cabin crew very polite, attentive and smart. Really cannot fault this company they are superb at what they do. If there are any problems it's probably because you tried to bypass the terms and conditions,... (read more)
Guest's Response to Ben Dewire's Review
Written on: 11/10/2011
What a biased review. Talking of Terms and Conditions - this is where they hide the no refund policy so watch out folks. This is a airline that welches out of all responsibility and hides beneath small print. I booked a flight which I needed to cancel due to adverse circumstances beyond my control. They pointed to the unclear small print claiming it was non refundable. I feel that Flybe should be forced to clearly advertise this on the front page of their website, but they don't as they know that nobody would book their flights otherwise. If you cancel, they take your hard earned money without actually performing any service of any kind. I hope they go bust soon.
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★☆☆☆☆
“poor company”
Written on: 18/08/2011 by sbreschi (1 review written)
Today (18/08/2011) I flew with this company. Never, never, never again. At the bag drop desk I was informed that I had to board my hand luggage and pay an extra charge. The bag (54x36x23) did not fit for few centimetres, but they were inflexible. I carried the same bag as hand luggage with Easyjet, but they were inexorable. I had to pay. And now the most ludicrous part: guess how much I paid? 136 pounds.... yes, you understood well, 136 pounds!!! Unfortunately I paid. I was with my family... (read more)
Guest's Response to sbreschi's Review
Written on: 12/01/2012
NEVER, NEVER, ever again too! Its not the cheapest fares but certainly the cheapest manners of all airlines. the air-hostess was so rude and she asked me to turn my camera off while it was a camera only and not a mobile phone. so depressing backwardness and stupidity. never FLYBE again...
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Guest's Response to sbreschi's Review
Written on: 29/06/2012
Sorry, but if you don't read the terms and conditions which clearly state the allowed size of hand luggage (which is smaller than most other airlines, I admit) you shouldn't be surprised when they insist on the baggage being checked in and you have to pay extra.
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★☆☆☆☆
“Flybe affiliation with Rewards First owned by Adaptive...”
Written on: 13/08/2011
As a result of booking flights with Flybe.com I have had £160.00 stolen from my credit card. They have an affiliation with a company owned by Adaptive Affinity (google complaints against them, and Rewards First, and you could be reading them for months!!) They allow this company to offer you a cashback (which I did not take up) and basically steal money from you without your authorisation. Their final booking pages are not secure as somehow this company managed to obtain my credit card... (read more)
Guest's Comment
Written on: 22/11/2011
the exact same thing has happened to my mother, have you had any luck trying to get your money back.
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Showing 31 - 40 of 126 Reviews
★★★★☆
“Good Value for money cabin staff more than happy to...”
Written on: 12/08/2011
My family and I flew flybe to Tunisia i was quite surprised how good the service was free in flight meals and drinks with meal then free hot drinks after the meal. Flight attended very professional and eager to please both inward and outbound journey. As with most budget plane,s nowadays no in flight entertainment. However i was less than impressed with the Flybe check in staff on the home journey a very intoxicated lady (who fell over) when checking in was allowed to check in which no one... (read more)
★☆☆☆☆
“Would Not Recommend This To Anyone.”
Written on: 15/07/2011
First, I did not even board the plane. The airline charges £30 for any excess item, which could be even a hat. They charged me £30 for a wedding hat. I paid £30 as I had people waiting for me in Dublin. I went to the duty-free shop and brought some gifts and went to the boarding gate. The manager which dealt with us earlier whispered in staff ears and they all looked over in my direction. Me and my friend was terribly offended. The manager then shouted at us in public as if we committed... (read more)
★☆☆☆☆
“Flybe Scam”
Written on: 01/07/2011
When you book with FLYBE via their web-site, at the point at which you pay a colourful continue button appears, giving the impression that this is to be pressed to complete the booking. In actual fact you are offered a 'thank' (presumably a thankyou) from FLYBE of £15 for the booking. Tick the tiny box to accept the terms and conditions etc. In actual fact you have signed up to a continuous and almost unstoppable credit/debit card payment of £15 per month to 'rewards first'. Almost the... (read more)
Guest's Comment
Written on: 09/07/2011
I have had similar trouble when booking rail tickets.
I have now been reimbursed by Rewardsfirst.co.uk - the trick is to mention that the consumer "has in mind involving the Trading Standards people and possibly another civil authority"
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Guest's Comment
Written on: 28/07/2011
has happened to me recently,just a con and FLYBE know about it.
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★☆☆☆☆
“FlyBe orgainsed scam with Rewards First ”
Written on: 07/06/2011 by Pierrolefou (1 review written)
I haven't got on the plane yet but I am already not satisfied. Following my booking on fly BE I was aksed to sign up for a £15 reward which I stupidly did with Rewards First. Signing up is just adding your email address like you would for a newsletter. It turns out that Rewards First have taken from nby bank account £ 14.95 After searching on internet it looks like this happens on the back of my booking made with FLYBE. I have never gave them the authorisation to pay themselves from... (read more)
Guest's Response to Pierrolefou's Review
Written on: 19/06/2011
Hi, The same thing happened to me and it wasnt until this month that I noticed the money going out of my account and has been since last year. I phoned my bank but also phoned Rewards First who said I completed a form giving permission to take the money out of my account. No way did I do this. Like yourself I never set up a direct debit.
Is there anyway we can work together on this to recoup out money.
I will write to flybe to complain as well.
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Guest's Response to Pierrolefou's Review
Written on: 20/06/2011
The same thing has happened to me £14.95 for nearly a year I only flew once,what a rip off.
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Guest's Response to Pierrolefou's Review
Written on: 20/06/2011
Happened to me as well, this company (rewardsfirst) should be immediately stopped - why does no one in UK inform the policy about these criminals?
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★☆☆☆☆
“Flybe used be one of the better low-cost airlines who...”
Written on: 21/05/2011
Flybe used be one of the better low-cost airlines who actually cared a little about customer service (indeed, the quality of their service was one of the factors that under-pinned their rise in the first place)...but it appears that they have now resorted to underhand tactics that even Ryanair would struggle to match. A good example of this is their cabin-luggage policy, and the means by which they appear to have deliberately designed this to squeeze money from passengers. Most airlines... (read more)
★☆☆☆☆
“Normally I fly with flybe on business and they are ok...”
Written on: 18/05/2011
Normally I fly with flybe on business and they are ok I'd say, considering they are a cheap budget airline with a tight margin (I mean, what do you expect?).
However, I never had to book a flight myself, so the following came as a complete shock: I just tried to pay for my private flight after being told that all of their fares were "plainly" and "fairly" explained... and I am lumped with an 8% fee on card payments! ...unless I have a visa electron card of course. Who owns one of these...
(read more)
★☆☆☆☆
“First time me and my girlfriend took flybe, we could take ”
Written on: 18/05/2011 by Doolin (1 review written)
First time me and my girlfriend took flybe, we could take
10kg each luggage and checked them in ok, after the great holiday we got to
The airport in jersey where they told us that we need to pay
£30 each as we can only take hand luggage of 10kg though. This was another £60.
That the airport in England they passed it though ok. We had to pay it as they wouldn't let
Us though. BE AWARE of this as it's a way of getting more money off you.
DD.
(read more)
★★★★☆
“On booking I was never asked to sign up for...”
Written on: 13/05/2011
On booking I was never asked to sign up for rewardsfirst so I was surprised to find that rew/first had taken cash from my credit card on three occasions and I have doubts about booking flights again,I will be watching the small print in future.as regards to flybe I think they are getting there and are bringing on newer planes.I would like to know what my money was being spent on. (read more)
★☆☆☆☆
“We will never ever fly with Flybe again, nor recommend...”
Written on: 10/05/2011
We will never ever fly with Flybe again, nor recommend it to anybody. We would really like to warn other people to fall for the same rip-off strategy of Flybe.
The bag drop service at the MAN airport was horrible. Flying from DUS to MAN (this year and already the year before), our hand luggage was all fine (which is the standard size for all airlines). Then suddenly, on our way back (MAN-DUS), they said it's "too big" (3cm), we have to pay extra (as 3rd piece of luggage) and check it in. We...
(read more)
★☆☆☆☆
“This airline is the most pathetic airline that I ever...”
Written on: 27/04/2011
This airline is the most pathetic airline that I ever had the misfortune to deal with. To change your flight, you pay double, to change your assigned seat you pay, and to call them you pay and you are placed on hold! This is by far the worst experience that I have ever had on any airline!
If you fly FlyBE you do so only if you have no other options! There should be an option for zero stars!
(read more)
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Wam18's Response to falkirk-mark's Review
Written on: 19/05/2013
I am also one of the victim