Flybe Reviews

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★★☆☆☆
1.6 / 5
185
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Latest Reviews

★☆☆☆☆

“racist in professional, would not recommend to a friend.”

Written on: 07/12/2016 by 434Fisher (1 review written)

racist in professional, would not recommend to a friend… Read Full Review

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★☆☆☆☆

“rip of airline”

Written on: 09/10/2015 by BrooksAndersen (1 review written)

Arrived at airport and asked to put my hand luggage into the hold as it obtained a set of darts, immediately I was sent to pay for the cost of luggage being put into the hold, weight 7.2kg, this resulted in a charge of £40 for a one way trip, the likes of easy jet I've flown with on many occasions allow hand luggage to be put in hold free of charge, well I must say that was my last flight with Flybe I'd sooner book with another airline and take longer to arrive, wouldn't recommend Flybe ti my… Read Full Review

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Lochgoil's Comment

Written on: 19/11/2015

These are my sentiments also.

It is a money-grabbing airline who have such a monopoly on some routes that they capture customers that way....better to seek surface travel means. expect to be ripped off by Flybe.

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★★★★☆

“Good experience”

Written on: 05/10/2015 by Trinitya350 (1 review written)

Like our overall experience. Staff was polite and we were well taken care of. I would recommend flying flybe for sure… Read Full Review

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★☆☆☆☆

“absolute joke!”

Written on: 01/10/2015 by Addison253 (1 review written)

I am a frequent flyer with flybe, travelling with them twice a week. Today my hand luggage was 2kg's over the allowed amount. I have had to pay £40 for my bag to go into the hold, despite it meeting the size requirement for cabin baggage. To add insult to injury, i can shop in duty free and take a bag of shopping with no weight restriction onto the flight with me for free. No one from flybe to speak to at the airport, advertised price on the website for excess baggage is £12....flybe you are… Read Full Review

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Lochgoil's Comment

Written on: 19/11/2015

Spot on with your review.

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★☆☆☆☆

“Terrible customer service”

Written on: 06/09/2015 by SteveBranney (1 review written)

Their call centre is not 24hr (yet passengers are worldwide) and you contact via the website and get no reply (3 days and waiting). For our delay we requested a change to a later flight at a nearby airport. Despite the representative at the airport explaining the alternate flight (with plenty of empty seats) was about to close and we had children in our party they had no sympathy and instead we lost the money on the fare and had to drive 5 hours instead. A pathetic airline with ZERO customer… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 01/09/2015 by Chrisbradmore (2 reviews written)

Having used Flybe 4 or 5 times this year for internal UK business trips I thought that they were providing a good service - fine until something goes wrong and then you find their internal customer services solution is rubbish. Due to attend a meeting in Bradford at 9am the flight from Southampton to Leeds/Bradford at 7am was ideal. Supposed to arrive at 8.10am the timing was fine, and had booked the 3pm flight back. Having got up at 4am to be ready, drive to the airport, park the car and be… Read Full Review

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★☆☆☆☆

“Customer Relations Unfit For Purpose”

Written on: 15/08/2015

I have no issue with Flybe aircraft or Cabin Staff. My issue rests firmly at the door of Customer Relations at Flybe who, despite having ten weeks to respond adequately to a formal complaint regarding the Bumping of passengers withe pre-arranged Special Assistance. have failed to clarify major issues relating to processes and policy. Customer Relations is a Misnoma for he Charade and unprofessional and unhelpful service which is supposed to support Flybe and make passengers feel confident… Read Full Review

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★☆☆☆☆

“Be902 Liverpool to Belfast ”

Written on: 27/07/2015 by KinsleyGriffin-Alt (1 review written)

We were already running an hour late, then when taxiing to the runway a warning light came on. The flight was cancelled. There where people crying and devastated as the robot staff so used to criticism just shrugged off concerns. The bizarre thing was the plane had just landed. If you read this review and use them anyway it's your fault. Absolutely horrendous… Read Full Review

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★★☆☆☆

“Website”

Written on: 22/07/2015 by Flybeflyer (1 review written)

I fly with Flybe fairly regularly. I have no choice as it is the main company flying out of Southampton to Edinburgh. Their website is hopelessly difficult to navigate. It compares very poorly with, say, Easyjet flying from Gatwick (which is now my preferred provider). I'm not surprised Flybe gets relatively poor scores in comparison with other UK shorthaul companies. I suggest the Flybe managers sit down one day and try to book a ticket through their own website, then they may realise the… Read Full Review

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Lochgoil's Response to Flybeflyer's Review

Written on: 19/11/2015

Agree with you.....notice how there is constant harassment when booking online to pay for seat selection, baggage, travel insurance and their joke of a type of "frequent flyer" card.
Fly Easyjet for a better deal!

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★★☆☆☆

“A 3 hour wait”

Written on: 08/07/2015

Flybe is not a cheap airline. We paid over £500 for a return flight from Glasgow to Southampton for two people. No complimentary food or drinks. Going out was fine, no delays. But coming back we were delayed for 3 hours in Southampton without explanation. The delay messages at first said a delay of 2 hours this then finally became 2 hours. The pilot and cabin crew were very nice and apologetic, considering that 3 hours had been added on to their day. I would not fly with them again or… Read Full Review

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★★★★★

“excellent service”

Written on: 26/05/2015 by Nathanial228 (1 review written)

first time i have used flybe the customer service me and my family had was first class they could not do enough for us… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“airline from hell”

Written on: 23/05/2015 by geraldboot (2 reviews written)

Booked a flight, a month in advance, BE996 from Southampton to Belfast. They cancelled this in April. Rebooked me on BE873 and BE488 from Southampton to Belfast over Manchester. THen they cancelled this as well because overbooked. (I had received a confirmation by email). Rebooked to BE998 from Southampton to Belfast leaving at 18:30. Got confirmation. Then they cancelled this one for me because it was overbooked. They re-booked to BE986, leaving the Next Morning at 9. Then I got my boarding… Read Full Review

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★☆☆☆☆

“Don't fly Flybe ”

Written on: 02/05/2015 by Elliott142 (1 review written)

I have spent the last few months in the air flying due to work commitments. I mostly use Easyjet (they are FAB) but I am currently at Mancs airport awaiting the third Flybe flight in as many months which has been delayed, nothing new there, do they ever go on time. No announcements except to tell us the gate has closed and it hasn't even opened. No seats no update just hangs my in limbo. Check in staff are appalling and no doubt so will be the crew if we ever get to meet them. My advice… Read Full Review

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★☆☆☆☆

“DREADFUL”

Written on: 06/03/2015

WE BOOKED OUR FLIGHTS SIX MONTHS IN ADVANCE - THEN WITH A COUPLE OF MONTHS TO GO - WHEN WE HAD ARRANGED EVERYTHING THEY MOVED THE TIME OF THE FLIGHTS - THEN A FEW WEEKS LATER THEY MOVED THE DEPARTURE AIRPORT TO ONE 60 MILES AWAY - NOW IN THE END IT LOOKS LIKE WE ARE LEFT WITH NO OTHER CHOICE OTHER THAN TO COMPLETELY CANCEL OUR HOLIDAY - WHEN WE RANG AND ASKED WHY WE WERE TOLD IT WAS FOR "COMMERCIAL REASONS". WHAT A TOTAL JOKE - WE WILL NEVER FLY WITH THIS AIRLINE AGAIN THEY ARE A DISGRACE. IF… Read Full Review

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★☆☆☆☆

“Routes from Jersey”

Written on: 06/03/2015 by SophieKlein419 (1 review written)

I have taken this flight twice this year already 1st flight cancelled no reason given but they did put us up in a Hotel and now today 6/3/2015 delayed from Jersey to EMA no excuses given or explanations of why such a lengthy delay. Very poor service to its customers no communication and staff no very helpful either. Shocking service let's hope Flybe go bankrupt soon as customers deserve better than what you offer… Read Full Review

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★★☆☆☆

“Flybe Online Rip-off charges”

Written on: 03/03/2015 by dingding1 (10 reviews written)

FlyBe are becoming as bad as RyanAir (used to be). Paying for 3 tickets on FlyBe was going to cost me £28 to pay be CREDIT CARD. £28 per passenger. WHAT! So that means no token credit card payment protection on £1000 of flight cost. Do I trust FlyBe not to mess up the flight? No. Worth 10% of the flight cost to protect that with a Credit Card Payment? Not sure, but NO. Not to mention that the cost of the tickets increased by £200 overnight because of their Fare Algorithms saw… Read Full Review

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★☆☆☆☆

“No flexibilitty”

Written on: 15/02/2015 by tomhackman (6 reviews written)

I had a 20.05 flight booked from Gatwick to Newquay last Sunday. The total cost from return newquay-gatwick, gatwick-newquay was a very reasonable £98...no problems there. Anyhow, I was flying on an early flight from Turin To Gatwick and didn't think I'd have enough time to make an earlier flybe flight. As it happens, I arrived early, so rushed to the flybe check in hoping I'd be able to make the 11am flight. I arrived with 10 minutes to spare, so asked if I could put on this flight. The girl… Read Full Review

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★☆☆☆☆

“No flexibilitty”

Written on: 15/02/2015 by tomhackman (6 reviews written)

I had a 20.05 flight booked from Gatwick to Newquay last Sunday. The total cost from return newquay-gatwick, gatwick-newquay was a very reasonable £98...no problems there. Anyhow, I was flying on an early flight from Turin To Gatwick and didn't think I'd have enough time to make an earlier flybe flight. As it happens, I arrived early, so rushed to the flybe check in hoping I'd be able to make the 11am flight. I arrived with 10 minutes to spare, so asked if I could put on this flight. The girl… Read Full Review

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★☆☆☆☆

“There web site is one of the worst I have ever seen....”

Written on: 18/11/2014 by kfSteele476 (1 review written)

There web site is one of the worst I have ever seen. You go through it by trial and error. Things get reset and they take you down the path which makes them money ie lock down, luggage and seating. I felt the web page was designed to trick me out of as much money as possible. I will not be travelling with them again… Read Full Review

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Dingding1's Comment

Written on: 03/03/2015

Just done the same. The website is terrible and it took me over an hour to make the booking.

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