Free Virtual Servers www.freevirtualservers.com Reviews

★★★★★
4.6 / 5
94.4% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“Great response”

Written on: 21/11/2014 by Sydney163 (1 review written)

Unlike many "customer service" departments, my distress email was answered very soon after I sent it, and they stayed with me to provide the eventual solution. Problem solved in 24 hours!… Read Full Review

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★★★★★

“Great Support when you need it”

Written on: 20/11/2014 by richondhall (1 review written)

Been using these guys for hosting for a number of years, and its always worked, but never had need for any support or help. I made an error this week and needed help - absolutely top rate support, solved problem, great communication Highly recommend. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/11/2014

I have had needed on several occasions to contact FVS regarding my account. 2 x technical issues and 1 x billing issue. On each occasion my issue has been solved within a matter of hours. Cant fault their hosting and definitely cannot fault their service. In my personal opinion the service actually differentiates them from other companies… Read Full Review

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★☆☆☆☆

“Fell foul of small print - don't assume anything!”

Written on: 18/11/2014 by Juliettex444 (1 review written)

To be clear, I had absolutely no problem with this company during the actual hosting service. My problem began when I wanted to CANCEL the service. I managed to cancel the domain renewal and I assumed the hosting would be cancelled automatically. It was not and - READERS BEWARE - you MUST cancel the hosting separately. Anyway, when I set-up the account originally I had (foolishly in retrospect) arranged to make recurring payments via PayPal. The payment for hosting went through. I contacted… Read Full Review

Fvswebhost's Comment

Written on: 18/11/2014

Hi Juliettex444,

We're really sorry to hear that you had experienced some issues with the payment of your web hosting account.

Like most (if not all) web hosting providers, domain name registration and web hosting account are managed as two separate entities that require two different payment subscriptions. Therefore, cancelling your domain name alone will not automatically cancel the web hosting account associated with the domain (and vice versa). Many people prefer to have their domain name hosted by a different company that provides their web hosting. Hence, we couldn't cancel your web hosting account without your prior request.


Kind Regards,
FVS Team

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Martin_2014's Comment

Written on: 18/11/2014

Hello FSV Team...

Yes, I understand this now. Indeed, you made it abundantly clear in your communications with me. I guess my problem is this - I run a business too, and have done for twenty years, but I would never dream of withholding someone's payment for a service they didn't want or need. Even if the small print allowed me to. And especially if it was for a twelve months' ADVANCE payment for a virtual service.

I suppose I just have old-fashioned principles of fair play. I'm not talking about legality or technicality... (because clearly you have that on your side)... I'm talking about principle and ethics and fairness. Anyway, hopefully readers will get the picture.

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★★★★☆

“Sorted out a problem”

Written on: 13/11/2014 by Alannahp85 (1 review written)

I had to renew 2 domain names and hosting. When I first took these out apparently only one was originally with Free hosting. It was only when I was recently presented with an invoice for renewing I discovered that, for reasons not known to me, the other was chargeable. However, when I explained I only wanted to keep the domain name and there would now be few or no downloads involved they reviewed the situation and now I have two listings on a free hosting agreement. For this I thank Free… Read Full Review

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★★★★★

“Great support”

Written on: 12/11/2014 by Nelson460 (1 review written)

I forgot to renew my website and did it one week later after my second reminder. A few hours it was done the website was not online yet so I contacted the support line. Within 30 minutes I had a reply and they made my website (and also email) working. I must say this is great support as I expected to have to wait for at least one day. … Read Full Review

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★★★★★

“Great Service ”

Written on: 11/11/2014 by LyricCochrane373 (1 review written)

These guys host my arts and crafts hobby website. They're fast, reliable and very helpful. They're always on the other end of the phone for support and they have a 24/7 ticketing system which is great. Customer service is second to none. Really happy with my package, price and mostly the service… Read Full Review

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★★★★★

“Great customer service & hosting”

Written on: 10/11/2014 by dustandbullets (1 review written)

Great hosting package, fast & reliable. I'm not very technical so the support team helped to me get it up and running without using loads of technical talk. Great product & excellent customer service, I definitely recommend FVS is you're looking for hassle free hosting… Read Full Review

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★★★★★

“Great service”

Written on: 31/10/2014 by JaydenBroussard (1 review written)

Simple and easy to set up and fast support if you need it. Only wanted to set up a simple website (not sure if I can share it here?) but was quick enough for me - and I'm not great with computers! will recommend you to friends if they need website services. thanks guys!!… Read Full Review

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★★★★★

“Fantastic Customer Support”

Written on: 31/10/2014 by CamRobJones (1 review written)

Very speedy, helpful and easy to understand advice. I was responded to immediately and my problem was solved within 5 minutes. Great support and great value, would definitely recommend!… Read Full Review

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★★★★★

“Excellent fast efficient customer service”

Written on: 31/10/2014 by nvDobson336 (1 review written)

I had a deadline that required setting up anew domain name with hosting and going live all within one day. I had a hitch with the red-tape setup by Nominet so my Domain went into Pending mode. But I received excellent custopmer services/technical help from Free Virtual Servers who have UK based telephone and 24/7 technical online support. I highly recommend Free Virtual Servers. I now have two accounts with them… Read Full Review

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★★★★★

“Excellent host with superb rapid support”

Written on: 21/10/2014 by Lesmagicdisc (1 review written)

We have used FVS for many years now, always had very good customer service, and rapid response to the odd query we have had. (Usually self inflicted !) Would not hesitate in recommending them to anyone, be it a personal or corporate requirement. Maybe not allowed to put our site name in here, but can not fault our page loading times and uptime of the servers. Keep up the good work… Read Full Review

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★★★★★

“What brilliant service”

Written on: 10/10/2014 by ZK73 (1 review written)

being very new to the world of domain names and website building etc, I needed a great deal of help with setting up. I couldn't have asked for a more helpful, friendly service. I wish I could mention the member of staff by name as I spoke to the same person each time as praise is indeed due. This person was patient, more than helpful and I believe went above and beyond what was expected of him. I took up a great deal of his, what I'm sure is very valuable, time and he took me through every step… Read Full Review

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★★★★★

“Very good customer service”

Written on: 02/10/2014

I had a query relating to my account. The staff helped in a quick and friendly manner to resolve my problem. I would determinately recommend them. … Read Full Review

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★★★★★

“Help with payment issue”

Written on: 01/10/2014

The member of staff that I spoke to about a problem with payment was very helpful, friendly and understanding. He said he would look into the problem and dealt with it promptly. I had to ring again as there was still an issue and he was very patient and I did not feel like I was being a nusiance. He dealt with the problem very efficiently and even sent me a message telling me what he had done and that he would continue to monitor the situation and keep intouch. I was very impressed and… Read Full Review

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★★★★★

“amazing ”

Written on: 26/09/2014 by sarahcassie (1 review written)

Thank you for your patience today, helping me from start to finish with my enquiry. Very professional service… Read Full Review

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★★★★★

“Domain Transfer Problems”

Written on: 25/09/2014

i contacted free virtual servers because I was having a problem transfering my Domain to them. within a very short time the support agentwas on the case, he was fantastic and helped every step of the way, he was very prompt at answering my emails, he also made sure my Domain name was sorted out with great speed and I felt I had made the right choice with free virtual servers right from the start… Read Full Review

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★★★★★

“fantastic support service”

Written on: 17/09/2014 by sbut1 (1 review written)

I wanted to upgrade my hosting package from a free one to the lite and had various problems getting it to upgrade. However, I contact the support service and the guy dealing with me was fantastic, not only very helpful but he also went out of his way to make sure that my problem was resolved and anything worked OK...just brilliant… Read Full Review

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★☆☆☆☆

“webbuilding software”

Written on: 07/09/2014 by naTilley368 (1 review written)

I was not impressed with their third party software for building websites. Completely rubbish. Full of bugs.whereas if you go to rivals like WIX you would have a perfect professional looking website in minutes.if they change their software maybe I would change my option of them.otherwise customer service is next to none… Read Full Review

Fvswebhost's Comment

Written on: 22/09/2014

Hi,

We're really sorry to hear that you found Kopage Web Builder not easy to use.

Kopage Web Builder is one of our 3rd party web builders that we offer to our customers completely free of charge. Therefore, we do not charge our customers for a web builder. As a web hosting company, FreeVirtualServers mainly offers domain registration and stellar web hosting packages at an affordable price (starting from free), and provide 3 choices of free web builders as complementary add-ons. Wix on the other hand, sells and charges for their web builder technology with web hosting services (i.e. email accounts, more web space, own domain) as their ‘extras’.

As for our web builders, you may want to try the other two free site builders provided by RV Site Builder (step-by-step tutorial videos available) and HTML5 web builder from Trendy Tools. If you need any help or further assistance, please do not hesitate to contact us.


Kindest Regards,
Tim
FreeVirtualServers.com

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★★★★★

“Outstanding value”

Written on: 18/07/2014 by MassivelyImpressed (1 review written)

I was first introduced to FVS by my previous technical manager and never had cause to deal with them direct. After my manager moved on, I had started to deal with the staff at FVS on a personal basis. I cannot speak highly enough of this company; the offer outstanding value and first-class customer service. Nothing is too much trouble and they don't try to bombard you with technical jargon. In summary, I thoroughly recommend FVS to you… Read Full Review

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