TalkTalk Reviews - www.talktalk.co.uk

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★★★★☆
4.2 / 5
88.2% of users recommend this
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Latest Reviews

“Ordering”

Written on: 27/08/2014 by jibse (1 review written)

Its a nightmare, unhelpful staff who do not ring back when they have promised to do so, captcha is worse than useless, just a waste of time one puts the correct numbers in again and again only to have them ignored. No facility for changing the delivery address Just about the worst company in the world to deal with My recommendation is on price and telephone service alone its always a nightmare if you have to contact them. or their so called help service … Read Full Review

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“Upgrade”

Written on: 27/08/2014 by Mazzy1510 (1 review written)

I was disappointed that I couldn't have more of a choice. I thought I had seen an offer with an S3 & Tablet recently, but wasn't given this choice. I did ring up but was told I could only have what was available… Read Full Review

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“Upgrade-renew contract”

Written on: 27/08/2014 by 75Middleton (1 review written)

To date O K-easy to do on line-Hope the service contiues… Read Full Review

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“Bad service”

Written on: 27/08/2014 by 82Eaton (1 review written)

Tried ordering a mobile phone but credit check failed twice due to incorrect address. Tried twice to get address changed but not changed. Eventually got address changed after sending an e-mail. Have now ordered phone again although deal not available… Read Full Review

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“mobile upgrade”

Written on: 27/08/2014 by NinaHansen434 (1 review written)

Very easy to do and understand.Looking forward to getting my new phone! Also must say that I like the new bill layouts. Easy to find details and change boosts etc. if you want to. Very impressed!… Read Full Review

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“the best”

Written on: 27/08/2014 by Bates91 (1 review written)

the whole process was very easy and the staff when I spoke to them were most helpful,i ordered online and it was very straight forward,the deal I went for was the cheapest on the market and the offer of double the data for ordering on line made it all the better,together with the discount for the first 6 months made the overall plan very worth while,i did have to phone a couple of times and was always treated well and the enquiry was sorted out imedietly… Read Full Review

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“mobile pack with tablet”

Written on: 26/08/2014 by jim5764 (1 review written)

good value for a light user like myself though the signal could be improved in this area where i stay… Read Full Review

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“Very satisfied with service would and have recommended...”

Written on: 26/08/2014 by Larsen328 (1 review written)

Very satisfied with service would and have recommended to several friends… Read Full Review

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“Talktalk mobile phones”

Written on: 25/08/2014 by Telboy1944 (1 review written)

you cannot beat talktalk for value..£5.00 a month!!… Read Full Review

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“New mobile order”

Written on: 25/08/2014 by HarleyFraser (1 review written)

Did not have a section for transferring my existing number from another provider. Means I will have to go through the change process on top of this… Read Full Review

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“Upgrade halfprice offer”

Written on: 25/08/2014

Initial upgrade offer screen promised first 12 months half price at £3.75. This is not obvious from the subsequent upgrade screen pages. Needs clarification! Very pleased with current contract, particularly the repair arrangement with local branch of Carphone Warehouse… Read Full Review

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“More information”

Written on: 25/08/2014 by Costello1981 (1 review written)

Throughout the whole of this process starting from when I decided to change over to a mobile contact from a sim only contract; I have found it excruciatingly difficult to find out if I can and how I go about changing over without incurring any extra costs or if I was doing it properly without gaining an extra contract on top of the one I already have. I feel it would be a benefit to both you and your customers if this information was readily available on the My Account Mobile page, as it… Read Full Review

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“Unresistable TalkTalk Mobiles! ”

Written on: 24/08/2014 by Joliey320 (1 review written)

I have been really impressed with the deals and service provided while looking for a new mobile. I am extremely pleased with the phone I have ordered, without any hassle whatsoever. All questions were covered on the website and ordering couldn't have been easier! Thank you TalkTalk!… Read Full Review

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“Very good to order on line hope your security is good ”

Written on: 24/08/2014 by khosroupour (1 review written)

Good to do on line hope you have a good security since you ask for our card detail I have to wait to see how quick your delivery is Thnx… Read Full Review

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“Troubleshooting made easy”

Written on: 24/08/2014

I rang as I had not got 3G connection. The young man I spoke to you was very patient (as I'm a bit of a technophobe !!). He talked me through the simple steps on my mobile and I was up and running in just a couple of minutes. Brilliant service. Thank you… Read Full Review

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“very good service”

Written on: 24/08/2014 by vzDrew10 (1 review written)

very happy with my upgrade deal with 2 newphones , and longer talk time , thankyou… Read Full Review

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“Appalling Service”

Written on: 24/08/2014 by AnnabellaLarkin444 (1 review written)

It was impossible to resolve anything by way of web chat. They kept giving me a phone number to call. I would then be placed on hold for up to 52 minutes before being cut off. Staff kept switching me between departments. Their English was poor. Eventually I got through to a Complaints Manager after 4 days. It was the worst customer service I have ever experienced and took hours… Read Full Review

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“Happymimm”

Written on: 23/08/2014 by McDougall251 (1 review written)

Couldnt be easier or quicker. Have been new customer with talk talk for broadband also and very impressed with that too!… Read Full Review

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“bad service”

Written on: 23/08/2014

I rang and spoke on the phone to a talk talk rep on Sunday this week and was told that the order had been placed and I would receive an email with the order number etc etc.....today I rang to advise that there was no email and was told that due to a software error my order had not been placed! I was then transferred four times to different people who could not deal with me till I finally spoke with a male rep about placing this order that I have just done on line (76596614) myself but am now… Read Full Review

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“Totally easy. Brilliant”

Written on: 22/08/2014 by Chrissy1911 (1 review written)

I have had a great experience with talk talk and now with talk talk mobile. Everytime I get in contact with service providers I get messed about and that's if you can get through to the right office. With talk talk it's been easy and I believe I have been given a great deal also, would recommend talk talk to all my family and friends… Read Full Review

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