vodafone, online.vodafone.co.uk reviews | Watch This Item.

Average Ratings
Signal Coverage	5.8/10
Customer Service	2.7/10
Value for Money	4.4/10
Reviewer Rating	3.8/10
Overall Rating	3.9/10

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32% Recommended59 out of 187 Reviews

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187 Review Centre Vodafone, online.vodafone.co.uk Reviews

Full review by
Guest.
on 4th Jul 2009

User Rating : 0
Respect : 0

Good Points: Not worth it even it were free!!!

Bad Points: Horrible in every way!!!

General comments: I was in London for two months and bought a Vodafone with a 10 pound freedom pack. It took me 3 days to top up after my pack expired. It was a nightmare registering my phone, and then, after 2 days of trying, they could not take my US credit or debit card over the phone because their "system" only processes UK cards! I've never heard of such a thing. I has to go to the store and but a voucher to top off. Their website is routinely broken as well. 4 days after finally buying another 10 pound freedom pack, I dialed a number and a message said my credit was running low and I need to top off again! The minute feature on the phone says I have 86 minutes left... I called customer service and the lady said I need to speak to some department and that it would cost 35 pence for me to do so. She said if I don't want to pay the 35p I need to go to a store to fix the problem. Also, my 20 pound Vodafone brand phone is terrible. I have 6 numbers saved on the SIM card and it says the SIM card is full. The sound quality on the phone is also awful. It has a funny echo and it it very difficult to hear.
Guest's review and ratings | 230 words
Review by
bradm
on 1st Jul 2009

User Rating : 0
Respect : 0
I purchased a Nokia N97 over the Web based order,system. The phone arrived- although I'm told it never got dispatched.It arrived needing the sim registered, that took 55mins to do as I was passed form operator to operator, then the phone packed up, a further 30 mins to return it, and I have returned it under the 7 days.Vodafone customer services is so so so poor and they have a real can't be bothered attitude, so I cant be bothered in putting up with there nonsense and keeping me holding on ther ...
bradm's full review | 147 words
Review by
Guest.
on 1st Jun 2009

User Rating : 0
Respect : 0
Slow and unstable. Completely unreliable. Never get vodafone. Completely and utterly hopeless. Please don't think about it.
Guest's full review | 18 words
Review by
Ewan Nowak
on 28th May 2009

User Rating : 0
Respect : +1
I have been with vodafone for almost 4 years and have had nothing but frustration and anger towards them. I could list the countless problems and mistakes which they have made, which has left me out of pocket numerous times, but the list really is too large. At the minute they owe me £60 which I can't get from them. The customer service is unbelievably BAD! Some of the most ignorant and unhelpfull call centre staff I've ever had the displeasure of talking to. Incredibly long waits to talk ...
Ewan Nowak's full review | 169 words | 1 comment added.
Review by
Guest.
on 22nd May 2009

User Rating : 2
Respect : 0
Continual unsolicited sales texts from Vodafone, despite numerous requests to stop this.Call Centre - abysmal, very hard to understand, lots of wasted time. Wish my contract would hurry up and end...
Guest's full review | 33 words
Review by
Guest.
on 20th May 2009

User Rating : 2
Respect : 0
Coming to the end of my contract having been with Vodaphone for years, ordered for early upgrade, wish l hadnt reordered three twice kept screwing up order. Dire customer service generally if you can get through, cant sort out the problem cancelled the order but they seem to think its on order but delayed!? Complained on their contact page but cant assist with orders plus the replies seem to come from overseas. Think l will be leaving them as this is laughable. Used to be very good but seem v.po ...
Guest's full review | 120 words
Review by
Guest.
on 13th May 2009

User Rating : 7
Respect : 0
If it wasnt for their (in my opinion) not very wide range of handsets I would say they are the best network I've been with. If you dont really care what phone you get I'd recommened Vodafone. Gave them a 7 as the handset thing is a real big issue for me as I like to have the latest phones. Otherwise no problems with billing, customer services, instore/online help. They also have an eforum on their website which is great if you need help or looking up information on them or their handsets!
Guest's full review | 93 words
Review by
disowned angel
on 11th May 2009

User Rating : 5
Respect : 0
I am with Vodafone for the network coverage, which is the best in my area (North East England).The first 4 months of the contract was nothing but problems!They gave me a rough start, crewed everything up and made being a Vodafone customer very difficult.Now they seem fine, I have customer service assistants phoning me with new offers and making sure that nothing is wrong with my phone.I still have problems with internet occasionally cutting out on my phone, but I no longer have problems other th ...
disowned angel's full review | 124 words
Review by
Guest.
on 29th Apr 2009

User Rating : 2
Respect : 0
i have been wid vodafone for 2 years now and my contract is ending and i can not wait. They never gave me a good deal to start wid 500 texts 200 mins for 45 quid a month, once u go over rates are sky high. plus have never offerd me any better deals or rewards for long time customer even when i have told them i am going to end contract they only reduced my overall price by 15 pounds per month. signal is average. have upgraded my fone a few times. All in all recon ther are better deals on other ne ...
Guest's full review | 99 words
Review by
Sian123
on 22nd Apr 2009

User Rating : 2
Respect : 0
Customer Service very poor from Vodafone. Signal in certain places is terrible. Just ordered a new phone off them and i've been waiting over a week for it now i try emailing them and there very unresponsive and they have a very bad attitude. I think i'll be cancelling not happy with vodafone at all.
Sian123's full review | 55 words
Review by
cheshire katz
on 21st Apr 2009

User Rating : 2
Respect : 0
I have been a loyal vodafone customer for many years. However they have completely lost the plot of late. I am unable to get any coverage on my mobile phone at home (for approx 6 weeks now) when previously it worked fine. I really do have to be mobile to use it as when I am out and about it works fine. The 35 min wait for an operator is diabolical. Even worse is the message unable to take your call right now, no option to leave a message and you just get cut off. I am still waiting for a reply t ...
cheshire katz's full review | 271 words
Review by
naomipringle
on 21st Apr 2009

User Rating : 2
Respect : 0
Well the coverage is great and have been happy with vodafone for some time, untill............. I had to contact the customer service department. Like many other reviewers on here it has been an absolute nightmare. Incompetent or rude and unhelpful staff and it is a nightmare trying to get through to them. You can be on hold for 30 minutes easily and then another 30 minutes when they pass the buck on to someone else. Although funnily enough if you chose the option to say you are leaving them the ...
naomipringle's full review | 152 words
Review by
wikidzmon
on 16th Apr 2009

User Rating : 8
Respect : 0
I never had a problem with Vodafone. Seemed to do good competative rates and i never had a problem using their online facilities. They generally have a good collection of mobiles and i've never had a problem with them. The only reason i am not with them is because when i moved back to the UK i wasn't planning to stay long and went for 02 simplicity contract which Vodafone now do as well.
wikidzmon's full review | 73 words
Review by
leanne1988
on 7th Apr 2009

User Rating : 0
Respect : +1
Vodafone is officially the WORST network I have EVER been with there customer service team if you can even call them that are possibly the most incompetent people I have ever had to deal with finding even the most simple of tasks completely impossible! Due to there complete lack of training and brain cells I have been charged about £15 for THEIR mistakes. On trying to recuperate this money I have been passed to about 10 different people at their appalling call centre. And have reached ...
leanne1988's full review | 140 words | 1 comment added.
Review by
athenrye
on 6th Apr 2009

User Rating : 5
Respect : 0
I've been with vodafone for 16 years and they amaze me more and more as time goes on. Good? No they are terrible. I'm now in the process of leaving and they won't even acknowledge this in writing, phne calls emails etc. I initially tried to transfer the ownership of two phones from a company that I am a director of, to another company that I own. This proved impossible and despite phone calls, emails, faxes etc I could not get anyone at Vodafone to do this for me. In the end I gave up. If your c ...
athenrye's full review | 123 words
Review by
stevesmith246
on 26th Mar 2009

User Rating : 10
Respect : 0
Very good service i maintain 2 accounts with vodafone one for me and one for my girlfriend .Despite what people say in my experiance vodafone is 100% good therecustomer service is immpeccable and i would 100% reccomend them to anyone who is after a respectfull dependable network
stevesmith246's full review | 48 words
Review by
natjag
on 9th Mar 2009

User Rating : 9
Respect : 0
I've never had a problem with customer services at Vodafone. Always get through, on one occasion when my mobile stopped working, they called back on my home number. They don't do the iphone, which I may go to another network for. My most recent phone (Samsung U-700), unlock on one key (the center enter key). This had lead to numerous blank text messages being sent to people, while the phone is in my pocket and the button get caught. Other vodafone users with the same model phone had two diff ...
natjag's full review | 172 words
Review by
oizomat
on 28th Feb 2009

User Rating : 4
Respect : 0
Vodafone has a reliable network but amongst the 3 mobile phone providers, Vodafone is far from being the best. Most of their phones are Vodafone customized with different menus and functions which aren't always great. Average customer service, up to 30-35 minutes waiting time even out of peak hours. Bad communication between them: I had to request itemised bill one day. When it did not come through the post, I called them again and they told me they did not have record of my request, which is f ...
oizomat's full review | 151 words
Review by
chris230
on 21st Feb 2009

User Rating : 10
Respect : 0
I would recommend Vodafone as they offer customer service help online that I have not seen any other network that offers that service, plus they have a very good 3g service.
chris230's full review | 31 words
Review by
Guest.
on 8th Feb 2009

User Rating : 0
Respect : +3
Awful network. Can't wait to leave them.
Guest's full review | 77 words | 4 comments added.