Vodafone Reviews - www.vodafone.co.uk

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Latest Reviews

★☆☆☆☆

“DEFO WOULD NOT RECOMMEND”

Written on: 24/04/2015 by uvWard1971 (1 review written)

WE HAD A CONTRACT PHONE WITH VODAPHONE FOR 17 YEARS AND DECIDED TO SEE IF WE COULD GET A BETTER DEL EELSE WHERE WE DID GET A FAR BETTER DEAL FROM ANOTHER PROVIDER SO WE RANG VODAPHONE AND GAVE A MONTHS NOTICE AS REQUESTED BY THEM WE ASKED FOR A PAC CODE TO TAKE OUR ORIGANAL NUMBER WITH US AND WERE TOLD IF WE DIDNT USE IT AFTER 2 WEEKS THE PAC CODE WOULD CANCELL OUT AND BECOME VOID THIS WAS IN SEPTEMBER OF 2014.AFTER 2 MONTHS WE GOT A LETTER ASKING FOR 2 MONTHS PAYMENT I RANG AND TOLD THEM WE NO… Read Full Review

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★★☆☆☆

“swapping from pay monthly to pay as you go ”

Written on: 23/04/2015 by tezzy100 (1 review written)

After being with vodafone for over 12 years I decided to cancel my contract and go over to pay as you go as i was not using the free minutes and texts. I phoned vodafone and asked to be swapped so I could keep my number and was told not a problem,contract finished on the 18th April and 5 days later I am still waiting for a sim you ring them and get passed to 4 different people because people there don't know their tum (b)from their elbow, and that's after waiting forever to get through, so now… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 20/04/2015 by Ktmboy (1 review written)

Signing a contract with vodafone from o2 has been a big mistake for me and i recommend for other users not to go for it... First i contacted them about the bad signal of my area where i had to wait for 17 mins on hold to talk to someone who was not helpful at all so i had to call next day for another complain where process of waiting was same and after i expalined my situation of not getting signal inside home and 4g not working where i was paying 50 pounds a month and the guy told me… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 17/04/2015

I have had a contract with Vodafone since 2012, on 26th March 2015 I rang to upgrade my phone. This all went really smoothly and after some negotiations got what i thought was a good deal! I was told the phone would arrive the following day and I was very pleased with it all so far. 3 weeks, 3 emails and 11 phonecalls later I still have not received the phone. Customer service have been no use, each person I speak to promises a different day of delivery. Following a phonecall last Friday, I… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 31/03/2015 by amilanov (1 review written)

I am fed up of thinking about the last 23 months of wasted time, disappointment and anger. Vodafone as a disingenuous company. They do not care about you when something has gone wrong. If you want to see how much patience you have, how long it will take you to shout at a stranger then JOIN VODAFONE. It took me about 18-20 months. Now I frequently hang up and give up. My contract has finally finished so I can leave and never go back… Read Full Review

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★☆☆☆☆

“So my line had been cut off and i had no services i...”

Written on: 28/03/2015

So my line had been cut off and i had no services i couldnt call nor text cuz i didnt pay my bill i paid my bill later and found out that i got a letter saying i have to pay my bill within 15 days????not only that but my bills been raised double triple the amount??? how??? ive not even been using your services as you cancelled my service??? taking all hard worked earned money from us and i have seen nothing but negative comments and reviews about this company what a waste not only that i also… Read Full Review

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★☆☆☆☆

“Warning about Vodafone”

Written on: 24/03/2015 by DarrellMiller (1 review written)

Vodafone is a corrupt company and they know exactly what they are doing. I will not bore you with the details of problems I have with them but when it comes to helping customers there is no one worse. You will get through to a call centre in Cairo, India or Cape Town 75% of the time. Their english is hard to understand and they are robots. Repeating the same lines pinned on the tops of all their computer screens. If they do understand you they will be no help. If you get through to the call… Read Full Review

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★☆☆☆☆

“"I am sorry for your inconvenience"”

Written on: 13/03/2015 by michaelchen (1 review written)

So i bought a new phone from Vodafone, but I needed to get it unlocked so I can use another sim abroad, pretty straight forward task I thought. WRONG. first attempt and Vodafone said that due to it being a new phone, the unlock code was unavailable. Okay, fine. So I waited a whole month to try again like the suggested. Guess what? Still not available! Bear in mind, not a word of apology at this point. Third month, spoke to a customer advicer, he said that due to the nature of the issue they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/03/2015 by alcam147 (1 review written)

8 months ago I raised a concern that vodafone had not flagged up to me unusual use of my phone (my account bill was ten times higher than normal). The unusual bill amounts continued for 3mths in total and they agreed I should have been notified. After repeated attempts (and complaints) by me to sort with vodafone and a half dozen promises by them that 'a manager will call' I have decided to change provider. They do not care about customers, they have repeatedly demonstrated to me that they… Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 28/02/2015 by JusticeGraves103 (1 review written)

I will not bother too explain my complaint as life is too short,and I am fed up having to explain it every time I phone customer services.Every time I ring customer services to explain my problem I keep getting passed for one person too another,9 the other nigth.they are not happy if you ask to speak to a manager,and do every thing not to put you through,I was on hold for 1hour 27 mins waiting for a manager,then I got cut off,rang again the following day,the call centre was in south africa… Read Full Review

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★☆☆☆☆

“total RIP OF”

Written on: 28/02/2015 by bouncydave (1 review written)

When my contract was up for renewal I shopped about at car phone ware house they told me that vodaphone had 95% coverage of the country for 4g network this was what I was looking for as I drive long distance round Britain for my job and needed good coverage the actual coverage is more like 20% and not even the phone signal is much use at about 65% coverage I tried to get out of the contract but the hopes you have to jump through meant it to long so I am now stuck with it they are a total rip of… Read Full Review

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★☆☆☆☆

“Worst customer service and network on earth”

Written on: 23/02/2015 by Tnjunga (1 review written)

I have been with vodafoe for almost 4 years now and i have 2 contracts with them. I upgraded my phone in February 2014. I was offered a samsung s5 which includes a 4G plan for an extra charge and the overall price for my contract is £57/month.I then took the contract and I have been using it fine in London. I then moved to Plymouth for my studies. The 4G has never worked there but works fine in london. I then call vodafone so that they can cancel the service and refund me the money i have been… Read Full Review

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★☆☆☆☆

“Criminal actions”

Written on: 15/02/2015 by Exeter1963asd (1 review written)

Beware when considering vodaphone for any contracts. You will be charged £6+ for going over your data allowance and additional £6+ every time you go -250 MGs. Do not think that shutting down everything that can possibly use data will help, your data drain will continue. I am going to select to opt out of my existing data allowance even though I pay for it and don't use it because the data usage keeps going down. You may think you can complain but you will be given phone numbers to… Read Full Review

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★☆☆☆☆

“Words cannot describe how bad they are, don't do it”

Written on: 01/02/2015 by Ashworthnn27 (1 review written)

Tonight they put the phone down on me after i asked to speak to a manager, they dont give a damn, read more reviews before you buy from them, they will take from you and treat you like dirt, dont believe the adverts they just dont care about any of us… Read Full Review

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★☆☆☆☆

“Duped and lied to twice”

Written on: 21/01/2015 by Foleyyj490 (1 review written)

Not normally one to rant about poor customer service but I've just had an appalling experience at Vodafone and feel compelled to put it in writing (you can’t leave reviews on vodafone's facebook page by the looks). I had a query about my bills which have totaled £170+ two months in a row, which was mainly down to a few calls made to my dad in Spain following a family bereavement. I called on Jan 2nd, again on Jan 7th and Jan 21st. On the first two occasions I was told that an… Read Full Review

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★☆☆☆☆

“Avoid vodafone”

Written on: 19/01/2015 by Talan91 (1 review written)

This company offered my son, with no income, a contract he couldn't afford on his 18th birthday; it's really overpriced and he has now got into debt - all very predictable. Just tried to phone the number they have given in writing to sort out the debt and there is an answer phone message asking me to phone an 0870 number!! Why would anyone who is struggling with money phone that number knowing that Vodafone take ages to talk to you if you can even get though to anyone. My previous experience… Read Full Review

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★☆☆☆☆

“Experts at the Fob off”

Written on: 16/01/2015 by tqMiles406 (1 review written)

I have been with Vodafone for a long time. About 18 months ago I upgraded to a Smart phone. It wasn't long until I realised that a lot of its features wouldn't work. I discovered this was due to network signal strength and not just in one area. I tried other network sims and the improvement was remarkable. I approached Vodafone and received nothing but a fob off plus refusal to terminate my contract early. They might show a 3g signal but an app speed tester revealed large differences in speed… Read Full Review

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★☆☆☆☆

“Fraudulent customer services”

Written on: 15/01/2015 by Bevhair (1 review written)

Long story but, last November rang customer services to get cap put on account for data use. Told it will be applied. Got a bill this month and it was for £388. Spoke on web help but they kept going on about no cap on account and said they would get someone to ring me . Spoke to aman last week who was great!! He told me every call was recorded so he would listen to calls from last year October/November , he came back on the line and said he had listened to the calls and clearly hears the lady… Read Full Review

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★☆☆☆☆

“Do not trust Vodafone. My new Apple phone was...”

Written on: 05/01/2015 by Paul999111 (1 review written)

Do not trust Vodafone. My new Apple phone was delivered and didn't work. I repeatedly tried to return it but they kept insisting the network problems were going to be fixed in a couple of days and to bear with them. I asked to return the phone repeadly but all I can imagine is they repeatedly lied to stop me returning it within the 14 day period. For the last 3 months my phone hasn't worked properly and I keep having to waste hours on the phone people who insist I go through the same… Read Full Review

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★★★★☆

“Not such a terrible network”

Written on: 30/12/2014 by Jeemboh (3 reviews written)

Really don't understand all these negative comments about Vodafone and its customer service. I have been with Voda for 10 years and have never found them anything other than polite and helpful. Recently I was proposing to leave because their 4G in my area was very poor and 3G not much better. I called customer service and was given a PAC code without any problems. I tried to sign up with EE. Endless problems which finished up with my being turned down by their credit department because of my… Read Full Review

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