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| Signal Coverage | 5.9/10   |
|---|---|
| Customer Service | 3/10 |
| Value for Money | 4.5/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 4.2/10 |
Full review by
Guest.
on 1st Sep 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Constant dropping,
General comments: After being with vodafone for 10 years, last 2 month have been a nightmare with trying to ring out or recieve calls, even though I have a full signal. It has now come to the point where I have had to buy out my contract has vodafone would not take any responsability, even after tons of phone calls and emails etc, would definately not recomend them.
Guest.'s review and ratings | 67 words
Review by
JFK23
on 28th Aug 2008
User Rating : 0
Respect :
0
I spend a lot of time abroad and had to switch away from Vodafone because of all the text messages they were sending me. Every time I roamed onto a different network, the same message would arrive. Then more texts from Vodafone started arriving at night. In the end it was driving me nuts. I contacted Vodafone several times but apparently they have no control over these messages.
JFK23's full review | 68 words
Review by
rameshkk
on 18th Aug 2008
User Rating : 0
Respect :
0
Today a vodafone customer service personal called and adviced me to cancel the contract and call the sales department with PAC code to port my number to vodafone (to a new contract). All they are doing is discouraging customers buying the vodafone connections thru other dealers (ie. Dial-a-phone) and encouraging them to come direct. It's a big nuisence.
rameshkk's full review | 58 words | 1 comment added.
Review by
rameshkk
on 17th Aug 2008
User Rating : 0
Respect :
0
I joined vodafone recently (2days) thru Dial-a-phone and called vodafone to port my number. After going thru all long process of pressing buttons on my phone a customer rep advised me it's not possible to port the number if the contract is already started. I tried it today to check again another one adviced to contact Dial-a-phone with PAC code and hung the phone. Which is not mentioned anywhere in the vodafone web (FAQ) or my mobile T&C. I downloaded a document from vodafone web which clearly ...
rameshkk's full review | 150 words
Review by
Guest.
on 11th Aug 2008
User Rating : 3
Respect :
0
I was transferred to Vodafone when DotMobile went into administration and found myself paying for a service on a sim card which didnt exist.Vodafone didnt to check the old records of DotMobile to find the old cancellation details and I ended up having to hand them over £70 for mistakes which I feel they had encurred during the purchase of DotMobile. To add insult to injury they then charged me another £35 for an extra month while they "cancelled" my contract again. Very disappointe ...
Guest.'s full review | 99 words
Review by
Guest.
on 5th Aug 2008
User Rating : 0
Respect :
0
If not a company phone I would ditch today. Camberley Surrey UK Constantly bad signal and line drops. Phone is on desk with signal showing but no calls then suddenly get voice mail with 5 messages.
Guest.'s full review | 36 words
Review by
Guest.
on 3rd Aug 2008
User Rating : 3
Respect :
0
I can rarely get a signal anywhere, and as soon as i really need to get in touch with someone, it either says 'no network coverage' or 'no access to network' i don't have a clue what it means, the only reason im still with vodafone is because all of my numbers are on my sim, and im too lazy to transfer them. I strongly recommend that nobody should ever go on this network.
Guest.'s full review | 74 words
Review by
Guest.
on 22nd Jul 2008
User Rating : 0
Respect :
0
What else could be bad for a company that's selling a network!
Strongly advise not to consider taking the Vodafone service in any condition, better never take it than being in tension!
I had already suffered the waste billing system of Vodafone and am now suffering the basic commodity provided by these people "The Network"! These people seem to be "happy to help", but I feel they don't bother to provide any help and surely that does not makes me happy
Guest.'s full review | 98 words
Review by
Guest.
on 18th Jul 2008
User Rating : 1
Respect :
0
Network Reception is complete rubbish (I never get reception where other networks do)...I am not exaggerating it is REALLY REALLY bad to the point where I must change networks nowDisconnection policy for pay monthly is primitive (you have to write to them by letter)Customer service is poor but so are most call centrers.
Guest.'s full review | 63 words
Review by
Guest.
on 8th Jul 2008
User Rating : 1
Respect :
0
After being with vodafone for a considerable time, I have found that existing customers don't get deals as good as new customers. There becomes less chose on the style of phone, the upgrades can incur extra costs that aren't widely advertised, especially on the internet.
Guest.'s full review | 86 words
Review by
Tappy
on 28th Jun 2008
User Rating : 0
Respect :
0
After being with Orange for 15yrs I decided to join Vodafone, Oh boy what a mistake, I got the N95 8gb, I hardly ever get reception, they have changed the phone and the sim card, but it is still useless, they have extended my trial by 7 days. I have phoned there 191 help number over 20 times and the clever person on the other end of the phone said is there anything else wrong with your phone? if you can't use it as a phone what do you want it for? I came into Birmingham New street by train the g ...
Tappy's full review | 190 words
Review by
yogeshnaik
on 19th Jun 2008
User Rating : 1
Respect :
0
Very BAD network coverage area in City like Bangalore also. Phone gets disconnected in Indoors. Number of signal towers are few.
I feel that Vodafone have no concern over the complaints made. Very unprofessional. Complaint was taken to rectify the signal strength and a buffer time of 10 days. They have written the report that the Customer is informed regarding the complaint and the problem will be rectified at the end of 2008. But none of the Vodafone people have informed me. Personally I had to ...
yogeshnaik's full review | 109 words
Review by
ichy33
on 18th Jun 2008
User Rating : 10
Respect :
0
I joined Vodafone in Dec 07, I have experienced a few problems with my handset but i always get a new one the day after. I'm always answered by uk based call centres and very knowledgeable staff who bend over backwards to help. Pity other providers don't follow suit. Well done voda for re-inventing great customer service.
ichy33's full review | 64 words
Review by
Guest.
on 16th Jun 2008
User Rating : 2
Respect :
0
Try two baked bean tins strung together with string before you try Vodaphone - at least you can get limited coverage where ever you go!!! My company is a corporate client of Vodaphone's - it used to use 02 but swapped after people complained about the coverage. As we've all realised since, we made a huge mistake!The vodaphone coverage is much worse than 02's (I don't particularly want to plug them, it's just that they're the only comparison I have). The signal goes through periods of just cutt ...
Guest.'s full review | 373 words
Review by
Guest.
on 12th Jun 2008
User Rating : 1
Respect :
0
The Vodafone signal, I find, is appalling.
I constantly loose it and it takes me ages to send/receive texts and having a phone conversation in just a nightmare!
Guest.'s full review | 29 words
Review by
Guest.
on 6th May 2008
User Rating : 4
Respect :
0
Vodafone is sometimes flawed when it comes to sending texts, sometimes they go up to 12 times, which I understand is due to them not being deleted off the server. This is a common problem as I understand it. The good points do not outweigh the bad points when you consider the cost implications. I believe Vodafone are aware of this problem. this has happened to me on two bills. At one time they were also billing everyone for free texts but did not correct the error unless people rang up to co ...
Guest.'s full review | 115 words | 1 comment added.
Review by
spn
on 28th Apr 2008
User Rating : 4
Respect :
0
Been on vodafone contract for 12 years, always a high tariff and always upgraded 12 monthly or 18th monthly. Last phone has had an endemic problem and Vodafone have decided that they cannot replace the phone. Hence I am left with a useless phone and 6mth left on a contract, Customer services have been so unhelpful it isn't even funny and hence when I asked if they even valued me as a 12yr Vodafone customer the answer was NO!! I will change to another provider asap and let my 12yr old run out my ...
spn's full review | 106 words
Review by
gillian stellman
on 24th Apr 2008
User Rating : 5
Respect :
0
They have really let me down - what is the point of a mobile phone if texts don't get there? youYcannot spend the entire day doing a manual roam! If it is not fixed my entire family will change providers this weekend.
gillian stellman's full review | 82 words
Review by
ABCFIREANDSECURITY CO UK
on 18th Apr 2008
User Rating : 2
Respect :
0
All 6 of us here have been with vodaphone for over 10 years. We are on PAYG smartstep. They have just decided to double the prices. Now you have to pay 10p per min , was 5p. This is after you are charged a whopping 90p for your first 3 minute call.
ABCFIREANDSECURITY CO UK's full review | 68 words
Review by
Guest.
on 16th Apr 2008
User Rating : 7
Respect :
0
Been with Vodafone for 12 years and very happy. Have tried 3 & Orange but they have nowhere near the same level of coverage or support on offer.
Guest.'s full review | 52 words
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