Vodafone Reviews - www.vodafone.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
764
13% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Vodafone - www.vodafone.co.uk - Ask a question now

Media Gallery for Vodafone - www.vodafone.co.uk

Vodafone - www.vodafone.co.uk
Vodafone - www.vodafone.co.uk
Vodafone - www.vodafone.co.uk
Vodafone - www.vodafone.co.uk
Vodafone - www.vodafone.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“USELESS ”

Written on: 03/07/2015 by Murdock470 (1 review written)

THE VERY WORST CUSTOMER CARE. OVERCHARGING REGULARLY AND NOT DEALING WITH IT. NOBODY WILL TAKE RESPONSIBILITY FOR THEIR INADEQUATE SERVICE.EACH TIME I TRY TO SORT IT OUT I AM CUT OFF OR LEFT ON HOLD FOR OVER 45 MINUTES WHEN I THEN TRY AGAIN AND GO THROUGH IT ALL AGAIN. APPARENTLY VODAFONE DOES NOT HAVE MANAGERS WHO SPEAK TO CUSTOMERS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't help won't help”

Written on: 29/06/2015 by ahFitzpatrick462 (1 review written)

Vodafone is one of the worst companies I've ever had the displeasure of dealing with! The help desk is staffed by individuals who know and can do nothing! Everything is I will pass that request on for you and it should be sorted in 24 hours (it's always 24hours). But they can't even do that because the 24 hours comes and goes but the problem remains. My latest encounter - I called to report that I could not access my data (I was in Spain). A very polite gentleman told me that my account had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Big piles of pants, pants customer service and....”

Written on: 24/06/2015 by FireHorseUK (2 reviews written)

Vodafone UK, stop being total pants: get a 'contact us' system in place that works - an email would be good, this 'live chat' is b0ll0cks - talking to someone in India who doesn't know how to fix the on-line issue.... you have a FAQ section which isn't detailed nor cover a lot of real issues. Close the call centre in India, pay for some staff in the UK and spend the rest on a better on-line facilities for your customers. No point in spending a lot of money on your revamp stores with your after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DISAPPOINTED ”

Written on: 23/06/2015 by OliverMawo (1 review written)

So so so DISAPPOINTED with Vodafone, all they want is your money that's all, they want to catch you out with their deals. I am due to pay £240 for something which is not even my fault. They dont really care about customers but all they want is your money. You can not have unlimited data so for the limited data you get, they cant cut it off when you have run out of data just to catch you up and get your money. I regret strongly for going on contract with them and now i have a year and a half… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrific horrific horrific”

Written on: 15/06/2015 by johnnieenglish (1 review written)

What a nightmare! Went to a high street phone supplier who sold me a Vodafone contract, it all seemed fine at this stage; all I had to do was wait 48 hours to swap etc etc. The temporary number was never even activated. Went into the shop again (more time off, more money wasted) and was told it would all be ok within 48 hours. Again, never happened.In the meantime rang Vodafone (Indian branch) who hung up on me. After nine days I decided it was best to sever my non-existent links with Vodafone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling”

Written on: 10/06/2015 by kate0001 (1 review written)

Vodafone customer service is absolutely disgusting.. I have made 64 telephone calls to their customer service department and no one will help me... AVOID VODAFONE Vodafone is a rude, nasty company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 04/06/2015 by projectmyst (1 review written)

I got my phone in March with Vodafone, right from the beginning I had nothing but trouble with them. I had to submit my pack code from my old provider three times and then it took a week for my number to transfer over to them. After that I was happy and on my away I went with my new service, and then 3 weeks later my internet stopped working for no reason. So I called technical support and went through some troubleshooting steps which didn't work so I was advice to get a replacement Sim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst mobile network”

Written on: 29/05/2015 by olMoreno40 (1 review written)

I bought Samsung s5 6 months ago,there are numerous problem with it.So had to sent for repair but every time it was return without repairing although it has 2 years warranty.I have rung the customer service they say they can't do anything so wrote the letter to the manager but no one does anything I am hooked up with this phone which doesn't function properly and paying huge amount of money every month. I wouldn't recommend vodafone to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst mobile network”

Written on: 25/05/2015 by 349Hewitt (1 review written)

Just got hung up on by someone from customer care because she didn't know how to answer my question which was why had my bill been changed from direct debit to cash without informing me. I had a 300 euro bill to pay because of this and she had no idea why so she interrupted me to say "thanks bye!" And hung up! Literally the worst customer care call I've ever made to the worst network I've ever been with! Everybody should change to O2!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What is wrong with the Vodafone web site? It hardly works!”

Written on: 23/05/2015 by pogs1511 (16 reviews written)

Admittedly I use pay as you go, so I'm hardly a top priority customer, but the Vodafone web site is just terrible:- 1. It's got my phone number from years ago. I can't find how to change it. 2. I've been trying to top up for days. I'M TRYING TO GIVE THEM MONEY FOR CRYING OUT LOUD. The web site has been down for days. 3. I could top up by text, but with the web site so poor, if my money disappeared, how would I get it back? Poor. Nigel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 23/05/2015 by Cassidy34 (1 review written)

Guess how long I had to listen to the same song whilst waiting for someone to answer my call? 50mins. Then they gave me an out of date PAC code.i called back. 25minutes of Sam Smith again and no answer so i gave up. Next day, 22mins and counting for someone to answer my call. Sam is singing away. I ahve fiven my mobile number and details to 3 people already. It is like a form of torture. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THE WORST COMPANY EVER!!!”

Written on: 18/05/2015

I have had a problem with my mobile data for nearly a month and despite countless phone calls, ( and no one returning my calls!) two visits of an hour each to the store, phone reset several times and a new SIM my phone still does not work!!! I am frustrated that Vodafone keep dismissing me, there is no consistency, you speak to someone different every time and have to explain yourself over and over again!!! Customer service is the worst and technical support does not exist. In a nut shell I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“vodafone ”

Written on: 18/05/2015 by bennew (1 review written)

Its a good company and it has good deals and offers but it just i don't like the fact its always down and never really works sorry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Horrible company”

Written on: 07/05/2015 by Brycens226 (1 review written)

I have 2 contracts with Vodafone and I wanted to cancel one of the phones and instead of cancelling one phone they cancelled my whole account, I need my phone for work so this was a massive inconvience. I went to the store and they said my phone would be on in 24h, the next day came and I went back down the guy didn't seem to know what he was doing, he then said another 24h, earlier the next morning I then went back down still no signal they said it would be on by night time. I then phoned to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service!!!!!”

Written on: 02/05/2015

i called Vodafone as my internet was going down drastically when i was hooked up to wifi, i then phoned them up to sort it out and i was on hold for ages, i was passed around 4 times to different people. They then apologised for the data issue and said they was going to give me 2gb of free internet. i then looked at my Vodafone app and it said i had additional charges of £16.25 which was wrong as they told me the number i called was free and so was the 2 extra gb of data. i then phoned them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST CUSTOMER SERVICE EXPERIENCE EVER”

Written on: 29/04/2015 by Kochnj130 (1 review written)

I am a Vodafone customer for more that 8 years and I got a new i-phone 6 mobile from vodafone, since then I noticed high internet data charges and high charges for 02035405953 S-fire and mobvid net 03330030597.The charges amounted up to £350.00 I called vodafone customer service to report the scam but they said they can't do anything. I would need to pay the charges, I ask if I could speak to the Fraud Department, but they said they don't have any Fraud department. I have in the meantime… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DEFO WOULD NOT RECOMMEND”

Written on: 24/04/2015 by uvWard1971 (1 review written)

WE HAD A CONTRACT PHONE WITH VODAPHONE FOR 17 YEARS AND DECIDED TO SEE IF WE COULD GET A BETTER DEL EELSE WHERE WE DID GET A FAR BETTER DEAL FROM ANOTHER PROVIDER SO WE RANG VODAPHONE AND GAVE A MONTHS NOTICE AS REQUESTED BY THEM WE ASKED FOR A PAC CODE TO TAKE OUR ORIGANAL NUMBER WITH US AND WERE TOLD IF WE DIDNT USE IT AFTER 2 WEEKS THE PAC CODE WOULD CANCELL OUT AND BECOME VOID THIS WAS IN SEPTEMBER OF 2014.AFTER 2 MONTHS WE GOT A LETTER ASKING FOR 2 MONTHS PAYMENT I RANG AND TOLD THEM WE NO… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“swapping from pay monthly to pay as you go ”

Written on: 23/04/2015 by tezzy100 (1 review written)

After being with vodafone for over 12 years I decided to cancel my contract and go over to pay as you go as i was not using the free minutes and texts. I phoned vodafone and asked to be swapped so I could keep my number and was told not a problem,contract finished on the 18th April and 5 days later I am still waiting for a sim you ring them and get passed to 4 different people because people there don't know their tum (b)from their elbow, and that's after waiting forever to get through, so now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay away”

Written on: 20/04/2015 by Ktmboy (1 review written)

Signing a contract with vodafone from o2 has been a big mistake for me and i recommend for other users not to go for it... First i contacted them about the bad signal of my area where i had to wait for 17 mins on hold to talk to someone who was not helpful at all so i had to call next day for another complain where process of waiting was same and after i expalined my situation of not getting signal inside home and 4g not working where i was paying 50 pounds a month and the guy told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible experience”

Written on: 17/04/2015

I have had a contract with Vodafone since 2012, on 26th March 2015 I rang to upgrade my phone. This all went really smoothly and after some negotiations got what i thought was a good deal! I was told the phone would arrive the following day and I was very pleased with it all so far. 3 weeks, 3 emails and 11 phonecalls later I still have not received the phone. Customer service have been no use, each person I speak to promises a different day of delivery. Following a phonecall last Friday, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview