Written on: 30/08/2013 by Mamma2 five (14 reviews written)
nice looking restaurant in a good but busy location. Waitresses do their best but the meals are utterly disappointing. Basically, all pasta dishes contain a mountain of tasteless pasta and nothing else. Our pizzas were almost bone dry. Our bill was a shocking £72, just for a non-alcoholic lunch. I would not wish to see their dinner prices. Very poor value for money. (read more)
Written on: 19/06/2013
Father's Day treat.turned out I got added service charge of 7.67 because we ordered the small plate selection on menu and it was identified as separate mains on system.then we were charged 5.25 for each small plate selection and not the special offer on menu. Spoke with a supervisor next day but she was unsure what to do.spoke to the so called restaurant manager kasha! Rude abrupt and not helpful in anyway.no apology or sorry.just I can't do anything for you until I hear from my head... (read more)
Written on: 04/06/2013 by Cassikins92 (1 review written)
Ate at prezzo Plymouth this evening arrived at 8o'clock did not leave until 11. The food wasn't anything special but was not bad! The service however was bad! They took our drinks order and took them 20mins to bring them over even though they were just sat on The bar for 15mins! The food took even longer was over 40mins before we got out starter and around an hour after we got our main! Later we had to flag down a waiter to get a menu for the deserts as they were taking a very long time... (read more)
Written on: 29/03/2013 by DominicConnor (1 review written)
Boycott Prezzo because of their contempt for disabled people. Prezzo think parking spaces are reserved for Prezzo delivery lorries. They flatly refuse to ask their trucks to move and tell drivers its all right. These are public street disabled bays but Prezzo does not care. Not for the first time I went in to the Prezzo to complain about their delivery truck using the disabled bays, they refused and went out to tell the driver it was OK to part their. I have contacted Prezzo head office... (read more)
Written on: 02/09/2012 by 8111
DONT get takeout pizza completely cold absolutely not the smallest amount of warmth (hat to oven it when we got home (4 min drive) Fries were also cold the salad was limp and unloved (first time Ive ever been able to tie a knot in a strip of pepper threw the salad as god only knows how long that had been sitting around to get to that condition. Deserts on the very small side and definitely not a patch on Pizza Express tiramissu. Would never buy food from them again greedy grasping are two of... (read more)
Written on: 29/08/2012 by RebeccaSmith (6 reviews written)
My girlfriends and I decided to enjoy a day out in London. We did the usual girly things such as shopping and sightseeing. We got recommended to go to Prezzo's for lunch. We were not keen but decided to give it a go. That was a very good decision. The service was excellent considering it was a busy Saturday afternoon, we didn't have to wait long to be seated and the waiter was over quickly to take our drinks order and give us the menus within minutes of our sitting down. The food was... (read more)
Written on: 06/07/2012
wow, about 20 of us went for a meal. The food arrived really fast but unfortunatly i can see why. I had the lasagne and it tasted like a cheap freezer ready meal, being polite i didnt say and just picked at it then another lady mentioned to me it tasted like a tesco value ready meal. Another friend of mine was half way through her pasta when she realised the chicken in it was still bloody! Wont be going there again, I got chinese on the way home (read more)
Written on: 09/06/2012
We visited the Romsey branch for our daughters 16th birthday. The first female member of staff was very pleasant and took our order promptly. However we then had to endure the rudeness of the male member of staff. He managed to bring our drinks, food etc without uttering a word. He snatched our piece of paper off our table which had the voucher as though he was going to throw it away!! When I pointed out that it was a voucher he grunted rudely and flounced off. He fawned over other... (read more)
Written on: 02/04/2012 by danieldavies723 (2 reviews written)
Took my family here for a meal recently and we had a great time. Food was delicious (especially the honeycomb cheesecake)! They were very kiddie friendly and there was a lovely atmosphere. Will def be going back! (read more)
Written on: 25/03/2012
Firstly they accept Taste card which is great and secondly they have great choices. I really loe Prezzo and I visited when I was in London I really wish that there was one near me. Fantastic freshly made pizzas which can be made healthier or bigger (like roman style where the dough is stretched out). Fantastic. (read more)
Written on: 07/02/2012
Never go back to this branch! Unfortunately a waitress dropped a tray load of drinks on my jacket which was dry clean only and brand new, although the waitress apologised and ran off, no-one came to see if we were ok. I was very annoyed about this and about my jacket which was stained with orange juice, beer and wine, i approached one of the managers (the male manager) who at first told me his english wasnt very good but then gave me head offices card to ring them to tell them about the... (read more)
Written on: 31/01/2012 by Dizzy100
This is my 2nd time at Prezzos.First time I had the tiger prawns with chilli,nearly blew my head off, I don't mind hot and spicy food but that took some beating,you couldn't taste anything for hours afterwards!!! Last night had the Carbonara which was as dry as anything and very bland and then the tiramisu for dessert which is my absolute favourite. That again was extremely dry and bland in fact I think they would be better off getting their tiramisu from Sainsburys ,theirs is much nicer!!... (read more)
Written on: 05/12/2011 by kipling (1 review written)
We sat in the window at Prezzos in Sheffield but were too cold so moved nearer the bar where we had to tolerate waiters/waitresses walking within a couple of inches of our table every few seconds. Still cold and had to put our coats on. Ordered a bottle of wine - Trebbiano quite good at £14ish so people complaining on here about the cost of a glass should get their minds in gear and buy a bottle Had a couple of starters but they lacked the sharpness in taste of our only previous visit -... (read more)
Written on: 18/08/2011
Positives Clean open space, the kitchen is open so can see the chefs cooking, nice atmosphere not too loud or quiet, great location for a bite to eat before/after the cinema, we were greeted straight away and taken to a table within a couple of minutes Negatives As the restaurant filled it was clear that they did not have sufficient staff, we waited 30 minutes before our order was taken subsequently waiting a further 30 minutes before we received our drinks and food, in the meantime there... (read more)
Written on: 19/07/2011 by Andyplym (1 review written)
This Preezo has been opened for 6 weeks and we were looking forward to our visit, first imressions were good very nicely decorated and weel laid out and in keeping with the area, on arrival the first problem was they could not find our booking and 5 minutes later we wer shown to our table and ordered within 5 minutes, 50 minutes later our starter arrived, we were not offered another drink which we had all finished 30 minutes earlier, starters were ok, drinks topped up we then received our... (read more)
Written on: 16/06/2011 by peterbarton (2 reviews written)
There is a wow factor when entering the restaurant, really great conversion of an old Royal Navy waterfront victualling warehouse with three foot thick granite walls. Welcome was good and service prompt. Lunchtime was 25% occupancy. Pizzas lacking in topping and flavour and at £9 each we expected better. Drinks overpriced , £2.50 for small coke, £6.95 for a glass of shiraz. A budget lunchtime menu would go down well, big restaurant and out of town. Shame all the staff were foreign, seems... (read more)
Written on: 01/06/2011 by minty285 (11 reviews written)
Went to Prezzo in Chelmsford (bond street) for the first time last week and went again this week for a family meal (no kids). We were seated fast and asked if we wanted drinks quickly which arrived promptly, we had a 3 course meal and all of it arrived fast and was delicious. Waiter and waitress were all very friendly and helpfull, it does get packed so it can be loud so I'd recommend you sit outside if you would like it a bit quieter. (read more)
Written on: 08/05/2011
I have been to prezzo just 2 times, the fist time i went there was a nice atmosphere and food that the family could eat- the service was friendly and the food was nice. The second time we went to the Cheshire oaks branch of prezzo and the staff were awful the drinks were again overpriced and the menu less things on because they haddent bothered to update it like the other branches of prezzo (read more)
Written on: 22/04/2011
1.Our first impression at the door was slow to welcome us , no smiles.
2. We were a party of 4 and given a tiny square table, whereas two people next to us were given double the table size compared to us.
3.We had to remind them that we have oredered drinks and had to call for a waitress to take down our orders. They were slow and lacked customer care.
4. Staffs were mostly hanging around the bar chatting.
5. The service was very dissappointing, I do not recommend friends there, although... (read more)
Written on: 15/04/2011
As a new dinner locataion in egham and following a read of some reviews i booked a table on-line at prezzo in egham.This being a dinner to celebrate a double event a wedding anniversery and a birthday , after reading the on-line blurb that said prezzo staff would attempt to accomodate any requests we may have ,foolishly i took this as a good sign and requested a resonable table this being my only request apaeart from the actual booking.On the night we were shown to a table wedged between a... (read more)
Written on: 15/04/2011
Nice looking restaurant in Aberdeen, first visit. Normal welcome and seated fast. Waitress unbelievably surly and unfriendly. Very overpriced drinks, I'm not a miser, but hate to be blatantly ripped off. The food was nicely presented, but bland, almost tasteless. Except for my Calzone. So chilli hot that I couldn't eat it. And I eat anything. Garlic bread hard and dry, Fries portions tiny. Lasagne bland. A soft drink was a tiny bottle (i mean tiny) of coke. Overall, very nicely presented in... (read more)
Written on: 22/02/2011
Waitresses good but the 40 minute wait for main course was rubbish, it was a busy monday lunchtime but in my experience of other Prezzo branches this is fairly normal. The food is good but not amazing so that the wait for it is not an issue. The waiting staff are usually fairly nice but they are let down by the kitchen times.
If we were told how long we would had to wait we would have gone elsewhere. (read more)
Written on: 20/02/2011
Really poor service. Sent to a dark table for two. There was not enough lighting to read the menu properly. table was wobbly. We asked to move to another table for two that was vacant. We were told no and told that the wobbly table would be sorted. It wasn't and the tealight that was lit didn't help with the viewing of the menu. After 40 mins of being seated our meal order had not been taken and we had received no drinks!!! Consumer beware you are paying your hard earned cash for... (read more)
Written on: 19/02/2011
I ate at the Licoln restuarant with approx 35 friends on friday 11th Feb. I was really impressed with the level of service and quality of food. All food was served hot, all together, on time and delicious. No mean feat for such a big group. A big congratulations to chefs and servers. The down side was the price of drinks, a bit too hot to handle!! Well done everyone.
Val (read more)
Written on: 04/02/2011 by Lulutwin (1 review written)
Previous visits have been extremely satisfactory WHAT HAS HAPPENED?
Food dry and boring, staff few and far between, Manager asked us a question and we could not understand him. The waitress also had a language difficulty. The prices have increased considerably! so so disapointing, will not be going back!
Written on: 24/01/2011 by beckyd123 (1 review written)
rude and obnoxious waiting staff, who thought being sarcastic and offensive as part of their job remit. over priced for what you get and they slap a MASSIVE service charge on for parties of 6 or more. avoid this venue as they clearly do not value your custom! (read more)
Written on: 23/01/2011
Was not expecting too much and especially when we went in, we were the only people in there. But actually turned out to be a fantastic meal for 4 adults and 4 children for less than £10 each including a few drinks.
Staff were exceptionally polite and helpful (none of them english by the way!)
My wife had a mushroom risotto which was fantastic, and would put some high end italian places to shame.
Very nice house red, and the revelation was the selection of breads with olive oil and... (read more)
Written on: 22/01/2011 by mariejouse (1 review written)
Just got back from Kensington branch well we wished we hadn't bothered. The food was mundane and bland; the pollo marriano which my boyfriend ordered was watery and basically tasted like tinned chopped tomatoes and water. We could have cooked better at home with supermarket value no frills tomato sauce. My Calzone Di Mare was cold and tasted exactly like the tinned sardines you can buy that you have on toast. The garnish on both of our plates was wilted and looked as though it had been sat on... (read more)
Written on: 08/01/2011
This is the third time we have eaten at Prezzos in beccles as my parents live in the town. We live in Henley and are perhaps spoilt for choice, but on each time we have been to this restaurant the food has been very disappointing and the service third rate. I also find the cost quite high for the type of dishes served. Would not go back anymore. (read more)
Written on: 06/12/2010 by milly119 (1 review written)
Me and my friend decided to go for something to eat and being italian myself we opted for Prezzo in Kensington. It felt a bit weird entering an empty restaurant but we were hungry and decided to stay anyway. I ordered a carni piccanti calzoni, my friend a four cheeses pizza and we shared a portion of chips. When the food arrived just after 5 minutes we sat I noticed the chips were still cold (obviously coming from a frozen pack) and soggy. I sent them back and started to eat the calzone... (read more)
Written on: 04/12/2010
Food used to be good although now is poor and seriously overpriced. The service was pathetic and waiting staff were seriously miserable. (read more)
Written on: 06/11/2010
The drinks are a rip off-small wine (175cl) nearly £5.00 a glass. Toilets are not that clean in the Maidstone branch (read more)
Written on: 18/10/2010 by ddjem (11 reviews written)
First time eating here and I expected an overpriced pizza parlour with bad service.. I was wrong. The staff were very helpful and polite, catering with a very busy central London restaurant without any problem. Food was served quickly and was delicious. I have no hesitation in recommending this restaurant to anyone and everyone. (read more)
Written on: 15/10/2010
Food was tasteless and when tried to discuss withthe waiter they didnt want to know- almost a 'take it or leave it' attitude. Sad really. (read more)
Written on: 10/09/2010 by ladyisobel (2 reviews written)
the greeting staff were quite abrupt to the point of being rude and we were left standing a short while so they could finish their conversation but the waiting staff were really excellent, very attentive and helpful. The food I had was exceptionally good but unfortunately my companion had a luke warm Calzone which was slightly disappointing! When it was mentioned however the staff were absolutely on the ball. Service was very quick (Maybe they should have taken a bit longer and got the... (read more)
Written on: 26/08/2010
quick , friendly service. Took 3 children with me aged 5,7 and 10 and they all loved the food and kids activity. Large kids portions; well worth the money ( THEY ALL HAD PIZZA). I had the salmon pasta- gorgeous!!! Would def go back. Toilets perfectly clean- the best decorated i have EVER SEEN!! (read more)
Written on: 27/07/2010
Took my daughters for a birthday meal to the Prezzo in South Woodford. We started with bruschetta and garlic breads which where just bits of flat bread with small amounts of garlic and cheese in the middle very dry and very hard! Not a good start. We then had pizzas and a chargrilled chicken ceaser salad. We had to wait a while and then we were presented with cold pizzas with a small amount of cheese in the middle and tonnes of tomato puree. I was lucky to find an extra ingredient of a hair... (read more)
Written on: 07/07/2010
We visited Prezzo after a long time - Most of the staff were unfriendly, and we were charged for items we did not asked for. Although the food was quite tasty (apart from a big stalk of red pepper with seeds in my salad) the service was very poor. We also noticed some of the tables were dirty and looked as if they had not been cleaned from the previous night. At the end of our meal we felt very dissapointed and cheated! Such a shame as our previous expereince of Prezzo (Christchurch... (read more)
Written on: 10/06/2010
Regular visiter of this restaurant never been always good, the kids love it and better value than pizza hut . The manager deserves a special mention. (read more)
Written on: 30/04/2010
Resturaunt in Winchester is lovely, old building, nice setting, quiet & romantic. Set off the high street, service was quick and friendly, and food was nice. Bit overpriced, but nice as a one off. Good selection of food & drink avalible. Would reccomend this resturaunt- they seem a bit hit and miss, but winchester is definately one of the nicer branches. Best resturaunt for Italian food in the area. Best to book a day or so in advance. (read more)
Written on: 23/01/2010 by jeffsgirl (1 review written)
Took my sister and her family to Prezzo's Stanmore restaurant (known locally as Jonathan's) for lunch and had THE worst time. Very slow service, waiting staff didn't understand English clearly, main courses took over an hour to be served.
When we complained, the manageress couldn't have cared less and seemed unable to manage the kitchen to get all our party's meals out of the kitchen at the same time. Some food was over-cooked, another dish under-cooked. We just wanted to finish and get... (read more)
Written on: 14/11/2009
Poor. Wouldn't recommend to others. Formerly a regular visitor 2-3 times per month. Used to be good, gone bad. Tonight there was unpleasant burnt food and "couldn't care less attitude". The waitress knew the food was burnt because she didn't ask if everything was ok as per usual and avoided eye contact. When I complained, she merely said ok, no apology, no interest, no attempt to make better. Same poor response when I spoke to the cashier. Avoid. (read more)
Written on: 06/11/2009
We were very happy to go to the Prezzo restaurant in Leatherhead as it was right next to the Theatre we were visiting afterwards. The food was good, the service fast. However there was an incident with the manager( I think he was the manager)which spoilt our whole evening. My son popped in with his partner to say hello before we joined them at the theatre, as we had not quite finished our meal, we told them to pull up a couple of chairs and join us for a few minutes. Wherupon the manager... (read more)
Written on: 04/11/2009
The first time I went to a prezzo was in bournmouth and I love it, it was really delicious and the service was served with a smile. Because of that amazingly fantastic restaurant, I've gone to Prezzos in other places, which all live up to my great expectations, but I did enjoy the Prezzo in Bournmoth, it was lovely to be over looking the beach.
The food was great, and it was good for all ages.
Thank You very much Prezzo!! (read more)
Written on: 28/10/2009
We eat in quality restaurants and hotels across the country on a regular basis. Prezzo in Spalding has become a regular choice when we want a reasonably-priced meal with good service and pleasant surroundings. We have not been disappointed after 20 or so meals here. Despite being part of a large chain, food is very good (and so much better than the local Frankie and Benny's!),service always careful and attentive and there is a relaxing ambiance (even the piped music is better than most!).... (read more)
Written on: 21/10/2009
Having enjoyed a lovely lunch at Prezzos in Maldon, Essex i advised my brother to have his family leaving meal there one evening. I really wish i hadn't. The waiting staff were moody, in attentive and to be honest quite rude. The food portions were smaller than before (maybe because we used some of those vouchers?) and i had the mozerella starter which tasted like cheap / poor quality ingediants were used. Won't be returning. (read more)
Written on: 25/08/2009
I have been eating at this reastraurant since it opened and although the team are efficiant and friendly, the food well cooked; the portions become smaller and smaller. Tonight I had Fusilli Rusitca the paster was cooked to perfection the sauce was delicious howevevr the portion of chicken was so small I had a job to find it and when I did it was dry and of very poor quality. I also had a glass of Merlot which in the past has always been good; however the wine served tonight was new and on a... (read more)
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