Expected a larger car than we received. All tyres were very worn, yet legal. Dents and scrapes all round. Lack of power, really struggled with any incline. Brake fluid warning light on most of the time, indicating brakes worn out. Air conditioning not very effective.

I recently hired a car at Fuerteventura Airport with Auto Reisen. The queue at the hire desk wasn't all that long however it took a very long time to get to the front where I was told to make my way to the car park. At the kiosk in the car park I was given the keys of a very old looking Citroen despite booking a VW Polo or similar. The car was certainly not of a high specification - manual rear windows however it did have working aircon. Even though it was petrol it sounded like a diesel engine! OK it wasn't the most expensive car hire and we got by for the 2 weeks. If your looking.

I advise anyone thinking about hiring a car from this company to think again. They might be cheaper than some of the other car hire companies but their customer service is just not good enough. We arrived in Lanzarote and collected our nice new red Peugeot 308 cc. The transaction was quick. Off we went. The following day off we went to view the island. 10-15 miles down the road the Rt back tyre burst, we got off the road and phoned Autoreisen, their response was change the tyre yourself, after telling them we were both OAP's they said they would send out a new car!!!! My husband managed to change the tyre but we waited for the man with a van. A really lovely spanish man pulled up with another car and made us change the cars over although all we wanted was a new tyre. We went on our way, not 5 miles down the road the much older car lost its power in 3rd gear, so we phoned Autoreisen again. Well we ended up going back to the Airport to pick up car number 3. This is where we got stung, they refused to let us go until we payed 95eur for a broken wheel(no evidence was shown). As the tyre was defected and it was their fault that it burst we both felt that this was blackmail e.g no money no car. Don't use this company unless you want to get on the ground to change a tyre yourself or want to be fleeced.

We decided to hire a car for 7 days from Autoreisen (Tenerife south airport) based on the generally good reviews for their service. Unfortunately, the vehicle we had (an older Citroen C3) was absolutely the worst hire car I ever had for nearly 2 decades of travelling. Not only was the car full of scratches and dents with mismatching hubcaps, its interior was also dirty with many broken trims. The car squeaked alarmingly when driven over bumps and its indicator showed that it should have been serviced about 4000 km ago. Finally, we found out (too late) that the fuel gauge was also defective. On our way back to the airport to return the car, the gauge would not response to multiple top-offs at petrol stations until it suddenly jumped to full after we spent an extra €30 in fuel (we only needed to top-off to half). When we complained it to the return office clerk, she was not surprise at all as it appeared to be a common problem with the car. Sadly, I don't think our car was an isolated case as I could easily identify Autoreisen Citroen C3s in Tenerife by their mis-matching hubcaps! Although the staffs at Autoreisen offices are generally courteous, ultimately they cannot do anything to reimburse us and their on-line reservation service offered no help. Try them at your own risk but if you do, make sure you insist on a newer vehicle, if they have any.

Just used Autoreisen in Lanzarote for a week. Here's my experience. Picked up the car at the airport but had a long wait to do so with very slow service at the counter. Had requested a Ford Focus which was a driver as to why I went with this company. Turns out they don't have any Ford Focus cars and most are Citreons, which are not to my taste. The car was sold to me with 3/4 tank of fuel but in fact only had 1/4 of a tank. That's a difference of 35 euros if I hadn't seen it. The car also had dents on it front and back. None of the scratches/dents were marked on the sheet and no one showed me to the car or showed me around. I just got a set of keys and made my way to a numbered bay where I picked up the car. Luckily my girlfriend was well on the ball and we got all of our paperwork flagged with all the points we noticed. Overall I cannot recommend this lot. The only saving grace was the fact that on return to the airport after my holiday there was no fuss and no charges were added so they did stick to the price quoted. There are plenty of other choices for car hire in Lanzarote. Shop around.

On arrival at Tenerife North airport we were upgraded to a BMW car but given very minimal information on controls on how to start the car using a fob instead of key ignition. It was dark and pouring of rain, outside parking, no lighting and great reluctance to assist even though my husband and I are in our 70's and he is disabled. I have written to Autoreisen three times and have not received any acknowledgement of my complaint or apology for bad service. The price is right but at the cost of service.

Car was ok and very cheap, but they charged me incorrectly for extra fuel. Got the car with +3/4 tank and returned full. That was a profit for them, but after returning home my account was charged with 9 euros. After sending email they stated that there was not enough fuel in tank! They claim not to earn money with fuel, but this seems to me proving the opposite.

I booked a Renault Twingo for 12 days at Tenerife South Airport. It turned out to be about 15 years old and was rattly and smelly. The clutch was difficult to operate as it engaged only at the last moment. The cost and insurance cover was good but there is a standard below which any car presentd for hire should not fall. I wonder if these cars are required to pass a Government test for safety and roadworthiness.