Autoreisen Reviews

★★★★☆
3.8 / 5
147
73% of users recommend this
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Autoreisen

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Latest Reviews

★★★★☆

“Satisfied Customer”

Written on: 15/05/2016 by rfPritchard449 (1 review written)

Used Autoreisen in Lanzarote for first time. Found them to be very good & efficient and had no problems. If I'd read some of the reviews beforehand I'd probably have been put off. It appears that it's very much hit & miss with car rental companies in Spain/Canary Islands, sometimes one can be plain unlucky but it's clear that customer service is an area thy can all improve upon. However it's always best to give a cursory inspection of the vehicle when collecting it… Read Full Review

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★☆☆☆☆

“Long wait then NOT all inclusive insurance!”

Written on: 23/04/2016 by AbagailHolman (1 review written)

After waiting 1.5 hrs at Fueterventura airport in line to collect car after reserving we were confronted by card put in front of us stating windscreen and wing mirror not included in car insurance. We were aware tyres fines keys etc were not included , but never before have we been confronted by this! We are regulars customers with autoreisen and frankly very disappointed with this company now. Emailed the company following morning to raise the complaint and did not have the curtesy to reply… Read Full Review

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★☆☆☆☆

“Rubbish!!! Avoid!!!”

Written on: 19/04/2016 by IsaacWoodard203 (1 review written)

Tenerife Airport South - Go with Cicar for a couple of euro more. Was so called 'upgraded' to an absolute bin of a 1.6 petrol picasso that should have been resigned to the skip years ago. The steering wheel rubber came apart and stuck to my hands every time I drove it it was so worn. There was no power to the car and selecting gear was like stirring treacle. I had read about this so called upgrade to a picasso before on these forums before and should have been prepared to argue however when… Read Full Review

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★★★★★

“Highly recommended ”

Written on: 18/04/2016 by TheHoares (1 review written)

We needed an extra car for family visiting us in fuerteventura. Shopped around and came across top car ... Cheapest by far and no hidden extras .... Quick and excellent service to both pick the car up and drop off. Nice clean car. Does exactly what we hoped - would highly recommend this company and will use again when we need a car… Read Full Review

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★★★★★

“Simple and NO HASSLE!”

Written on: 18/04/2016 by SandySiev (2 reviews written)

I am glad we decided to use Auto Reisen at Tenerife South. Everything was simple and so laid back. The most difficult bit for me was trying to understand where to put the car on our return. Coming along the airport approach roads needs you to pay attention to the signposting which can lead to a wee bit of not paying enough attention to other road users. Once we got into the car parking area they just expect you to pick an empty space and remember the space number and return the keys into… Read Full Review

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★★★★★

“Car Rental as it should be ( but rarely is! )”

Written on: 09/03/2016 by naplesflfan (1 review written)

Rented for 2 weeks in Lanzarote. Simple efficient website. Great rates - approx £100 for Seat Ibiza for 2 weeks. On arrival, upgraded to Citroen C3 Picasso ( bigger and better ). Fully inclusive rate with zero excess. No hassle on collection trying to sell extras. No petrol rip off - simply return with the same level as on collection. Why cannot all rental companies follow this simple and successful model. Will use again… Read Full Review

Randellphilip's Response to naplesflfan's Review

Written on: 06/05/2016

Hi
Did you have to leave a deposit?

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★★★★★

“Cheap and transparent, no extra's”

Written on: 04/03/2016 by Samuel67 (1 review written)

We visit the Canary Islands eveny spring. The last years we rent a car at Autoreisen, and we are very happy with them. What I like about Autoreisen: They are the cheapest. No hidden extra's At the counter they do not try to sell you extra's: (excess waiver, extra insurance etc) Full tank policy so you do not pay expensive petrol Quick delivery and return. I do not know any disadvantages… Read Full Review

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★★★★★

“Good value, good car, would book again”

Written on: 29/02/2016 by SDTC (1 review written)

Hired from Fuerteventura Airport Christmas week 2015. Cost was amongst best I could find, and included child booster seat at no extra charge. Especially as travelling hand luggage only with two kids, that's a big help. Booked smallest car, was upgraded on arrival and very happy with car - good condition, near new, fair fuel policy (take full, return full - simple). Also, not rushed to leave so had time to familiarise with layout and set up sat nav (unlike Turkey last summer, where we were… Read Full Review

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★★☆☆☆

“Never again, wish we had taken more notice of other...”

Written on: 22/02/2016 by OAP4554 (1 review written)

I advise anyone thinking about hiring a car from this company to think again. They might be cheaper than some of the other car hire companies but their customer service is just not good enough. We arrived in Lanzarote and collected our nice new red Peugeot 308 cc. The transaction was quick. Off we went. The following day off we went to view the island. 10-15 miles down the road the Rt back tyre burst, we got off the road and phoned Autoreisen, their response was change the tyre yourself, after… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 09/02/2016 by mbkinsey (3 reviews written)

I wanted to explore Tennerife on holiday so I paid for a category F car which should have had a decent size engine. I picked up a car at the airport and was told I had been given a free upgrade to a category G car which was a Citroen Picasso which I was of course pleased about. I was given a car key without a "fob", unusual nowadays, but I was not too concerned and so I went to collect the car. It was blatantly obvious that it was an old car and when I examined the car I was worried by the… Read Full Review

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★★★★★

“I know it's a worry....”

Written on: 08/01/2016 by ajb1605 (2 reviews written)

but we've used Autoreisen twice on Lanzarote now, and I really can;t fault them. I'd seen the various reviews, but they're (reasonably) quick and helpful on pick-up, the cars are easy to find, and they're just great on return - is it ok? have you filled the tank? thank you, have a good flight! They even have a little office in the car park so you don't have to take your keys back into the airport arrivals. I know car hire is stressful, but for service and price I give them full marks. I'll… Read Full Review

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★★★★★

“lanzarote airport pickup ”

Written on: 30/12/2015 by Butchersh33 (1 review written)

Booked with this company lots of times in lanzarote. Pick up the car and off you go drop off on return. No sitting about in hotel reception waiting for the man to sign over the keys etc Costs are cheaper as they don't do resort service only from airport my A group twingo is £82 for 12 days!!!… Read Full Review

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★★★★★

“Slightly older cars, but very cheap and friendly staff”

Written on: 22/07/2015 by XiomaraDillon169 (1 review written)

A C3 with 85k km on the clock for 163 Euros for 10 days with zero excess insurance for two drivers and a fair fuel policy was a very good deal to me. The car was perfectly adequate car for Tenerife - it isn't as if you are driving across America, after all. Quick collection and return, and friendly staff as well… Read Full Review

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★★★★★

“Excellent Car Hire Company”

Written on: 04/06/2015 by Tonybowen (1 review written)

Visited Lanzarote from the 10th...20th of May. Picked our Car up at the Airport. Whilst my Wife collected our bags I got to the Autoreisen desk across from the baggage carousel, one office inside the other on the outside. Paperwork and keys handed over before luggage arrived. Brilliant.. Wasn't asked to take out extra protection but did anyway at €30. Crossed over road to collect car, we were very happy. Practically New, very clean, no marks and on a Full to Full Fuel basis. CD/Radio,USB… Read Full Review

Randellphilip's Response to Tonybowen's Review

Written on: 06/05/2016

Hi

Did you have to pay a deposit for the car?

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Tonybowen's reply to Randellphilip's Comment

Written on: 06/05/2016

No deposit just the agreed price booked in line. No hard self of any extras..

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★★★★★

“Easy Peasy Lanzarote Car Hire”

Written on: 28/05/2015 by Cobb372 (1 review written)

We hired a Seat Ibiza for 10 days in May at the bargain price of 89 Euros. Aircon was good - easy to drive. Painless process collecting and dropping off the car - staff friendly. I have already recommended them to several friends and colleagues having had a similar positive experience three years ago… Read Full Review

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★★★★★

“Best car hire company on Tenerife”

Written on: 10/04/2015 by swBailey1977 (1 review written)

I have used Auto Reisen many times from Tenerife South. I would recommend them, good price, good service and good cars. More important NO RIPOFF unlike Goldcar. Waiting time to be served is only a few minutes and you take the car with what fuel it has in and return it with about the same amount. No hidden fuel costs!… Read Full Review

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★★★★☆

“Overall good service”

Written on: 29/03/2015 by Spectrum1000 (1 review written)

We used Autoreisen from Tenerife South airport. Service was very quick and no high pressure sales pitch for add ons -protected insurance excess is included.All the cars looked quite new- ours was low mileage and performed well. A few scratches to the sills which I took photos of before driving off just in case. Price very reasonable £73 for the week which was cheaper then a taxi to the resort and back. You bring the car back with the same petrol amount in the tank-the fairest way to do… Read Full Review

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★★★★★

“Probably the best of all the car rental companies”

Written on: 28/03/2015 by Jerryp_Glos (1 review written)

We have been using Autoreisen for the past 8 years, normally renting a car from them at least 3 times a year. Friendly, helpful staff, no hidden extras and great value. The cars are always very clean and drive well. Only on one occasion did I take a car back to them because we thought it was not as powerful as it should have been. Arrived at their reception desk at the airport where we collected the car and within 20 mins and absolutely no fuss what so ever we were in another car and on our… Read Full Review

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★★★★☆

“basic car but ideal for our needs”

Written on: 14/01/2015 by sniff (3 reviews written)

booked a twingo as normal. We normally book the cheapest as there are only 2 of us and normally get an upgrade as they run out of the base offerings. On this ocassion they had a twingo free ! It was perfect for us, easyish to get in/out, I'm quite tall so struggle with a fiesta/208 etc style of car (we have a Cmax in the UK). The twingo was nippy on the motorway and easy to park, book space was limited to 1 piece of hand luggage with the second going on the back seat. During our visit a… Read Full Review

Sniff's Response to sniff's Review

Written on: 14/01/2015

'a twingo free' - not sure where the 'free' word came from, it shouldnt be there as we paid for the hire car ! I should have read my posting more carefully before posting it - sorry for this slip up

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★★★★★

“Perfect for my needs”

Written on: 19/09/2014 by Torres50 (1 review written)

I grabbed a quote online for Lanzarote; a very reasonable rate for a fairly new car which worked perfectly and was exceedingly economical. No attempt to upsell and friendly staff at collection and return. I promised I'd recommend the company when I dropped the car off - here's my end of the bargain… Read Full Review

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