Autoreisen Reviews

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★★★★☆
3.8 / 5
71.9% of users recommend this
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Latest Reviews

★★★★★

“Perfect for my needs”

Written on: 19/09/2014 by Torres50 (1 review written)

I grabbed a quote online for Lanzarote; a very reasonable rate for a fairly new car which worked perfectly and was exceedingly economical. No attempt to upsell and friendly staff at collection and return. I promised I'd recommend the company when I dropped the car off - here's my end of the bargain… Read Full Review

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★★★★☆

“Good and bad”

Written on: 12/09/2014

I have used this car hire company many times when visiting Tenerife, but had a problem with our visit in July 2014. The girl at the counter said the tank was a quarter full but there was less than that in it. That is not a big problem, but on collecting the car I headed for the petrol station at the airport, at which point the gear box failed. I had to try to steer the car into the taxi rank - you can imagine the reaction of the taxi drivers who seemed to think I was a silly female driver… Read Full Review

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★☆☆☆☆

“top car autoreisen not reliable”

Written on: 05/09/2014 by rogier1 (1 review written)

I would never rent a car with this company. When your car breaks down and you miss your flight because of this problem, they are not willing to help you (although they say they will) . They don't have a phone number that is reachable 24/7, at all. So between 11pm and 7am you are on your own. The women at the service desk of top-car autoreisen told us to book another flight (of 1052 euro for 2 persons) and just send an email to their adress and the money would be refunded on my account. (So not… Read Full Review

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★★☆☆☆

“Seemingly good company let down by an old, broken car...”

Written on: 05/09/2014 by Sharpe256 (1 review written)

We decided to hire a car for 7 days from Autoreisen (Tenerife south airport) based on the generally good reviews for their service. Unfortunately, the vehicle we had (an older Citroen C3) was absolutely the worst hire car I ever had for nearly 2 decades of travelling. Not only was the car full of scratches and dents with mismatching hubcaps, its interior was also dirty with many broken trims. The car squeaked alarmingly when driven over bumps and its indicator showed that it should have been… Read Full Review

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★★★★★

“Great service from Autoreisen!”

Written on: 01/07/2014

Hired a car from Autoreisen in Fuerteventura last month and couldn't fault their service. Having had some major problems with the big car hire companies (Budget in particular) in recent years I decided to try this relatively small company on the basis of an excellent review from Which. I wouldn't hesitate to recomend them. They were pretty cheap and the car was in good condition. My wife was added as a second driver for free. They have fair fuel and insurance policies and don't try to push… Read Full Review

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★★★★☆

“Cheap, but for a reason”

Written on: 14/04/2014 by Anonemous2011 (1 review written)

I hired a Hyundai H1 9 seater for 7 days for a fee of €276, almost €100 cheaper than the nearest rival. Naturally, I was concerned by such a low price, so checked out reviews on reviewcentre and tripadvisor, with most saying the vehicles are a little more used but perfectly usable and represent excellent value for money. We arrived at just after 8pm and after charging my credit card, headed out to collect the minibus. Things didn't start so well when the minibus refused to start, owing… Read Full Review

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★★☆☆☆

“Slow service, unhelpful staff”

Written on: 10/04/2014 by simonashUKtravel (1 review written)

Just used Autoreisen in Lanzarote for a week. Here's my experience. Picked up the car at the airport but had a long wait to do so with very slow service at the counter. Had requested a Ford Focus which was a driver as to why I went with this company. Turns out they don't have any Ford Focus cars and most are Citreons, which are not to my taste. The car was sold to me with 3/4 tank of fuel but in fact only had 1/4 of a tank. That's a difference of 35 euros if I hadn't seen it. The car also had… Read Full Review

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Veri100's Response to simonashUKtravel's Review

Written on: 06/08/2014

I did the same once then it was pointed out to me there is nothing to pay on the insurance and no deposit on your card that's why they don't bother marking down any bumps scratches etc nobody is held responsible.

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★★☆☆☆

“LACK OF CUSTOMER SERVICE”

Written on: 22/03/2014

On arrival at Tenerife North airport we were upgraded to a BMW car but given very minimal information on controls on how to start the car using a fob instead of key ignition. It was dark and pouring of rain, outside parking, no lighting and great reluctance to assist even though my husband and I are in our 70's and he is disabled. I have written to Autoreisen three times and have not received any acknowledgement of my complaint or apology for bad service. The price is right but at the cost… Read Full Review

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★★★★★

“Excellent car hire company”

Written on: 13/03/2014

We recently used this company for car hire in Gran Canarias. As stated there were no hidden costs. No attempt to charge more for insurance or for additional drivers. The fuel deal is that the car is one quarter full when you pick it up and you take it back one quarter full so no hidden fuel charge. The pick up and drop off were easy at the airport.To top it all we accidentally left our camera in the car when we took it back. We phoned Top Car Autoreisen when we returned to the UK. They… Read Full Review

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★★★★★

“great car hire”

Written on: 08/03/2014 by neal51 (1 review written)

could not fault them friendly helpfully well worth the money drove round lanzarote with ease only used 20 euros in fuel no hidden extras just took it back with the same half a tank of fuel they did not even look just asked me thanks… Read Full Review

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★★★★★

“Excellent car hire”

Written on: 09/02/2014 by Billybudgie (1 review written)

We booked our car hire on line and collected the car from Fuerteventura Airport. The car was a Fiat Panda. We had it for the whole week and it was great. We only paid 89 euros for the whole week plus we bought 40 euros of petrol during our travels. We dropped it off at the airport on our return and handed back the keys. Very inexpensive and simple car hire. Would definitely do it again. The cost of trips, taxis and buses would far outweigh the cost of the car hire as we were staying in a quiet… Read Full Review

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★★★★★

“No problems here!”

Written on: 07/02/2014 by founny1 (1 review written)

Absolutely no problems experienced with this company. We would be in a much better world if all companies worked like this one. … Read Full Review

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★★☆☆☆

“financial issue with fuel..be careful !!”

Written on: 04/02/2014

Car was ok and very cheap, but they charged me incorrectly for extra fuel. Got the car with +3/4 tank and returned full. That was a profit for them, but after returning home my account was charged with 9 euros. After sending email they stated that there was not enough fuel in tank! They claim not to earn money with fuel, but this seems to me proving the opposite… Read Full Review

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★★★★★

“Used many times and great service”

Written on: 17/01/2014 by csiman (2 reviews written)

Decent cars, generally get an upgrade and also most importantly they includes excess damage waiver along with collision damage waiver (unlike most other companies). One to avoid - argus car hire!… Read Full Review

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★☆☆☆☆

“Check the Tyres on Your AutoReisen Hire Car”

Written on: 18/12/2013 by KarenBryan (1 review written)

After reading several positive reviews of AutoReisen, I was shocked by the worn and damaged state of tyres of the first car hire we picked up at Las Palmas Airport. We had to spent the first morning of our holiday driving to the AutoReisen office to pick up another car. Guess what, it also had worn and damaged tyres. I can't believe that tyres like this is are legal in Spain. We certainly didn't feel safe driving on tyres like that. I was unhappy that although I requested to pay in the… Read Full Review

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★★★★★

“Recomended Car Hire Canarys”

Written on: 17/12/2013 by Jono333 (1 review written)

I have used this company 4 times whilst visiting Lanzarote and Grand Canary. Hire rates are very reasonable and the quality of car is very good. They do not hassle you with extra insurance. There is no rip off on fuel policy. The staff are always very helpful. It is a pity that they only operate in the Canarys. Very quick and efficient check ins… Read Full Review

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★★★★★

“A model for other car-hire companies”

Written on: 13/12/2013 by HHeard (1 review written)

We used Autoreisen for a two-week rental from Tenerife South airport in October, very good value, no upfront charges, collection and return within 5 minutes. Fuel was about a quarter and we left the same. The car was exactly as booked, a Ford Focus. Older model with over 160,00km on the clock so some scratches and scrapes but immaculately clean inside and out and an excellent drive. No attempt to charge us for anything extra. Well done, Autoreisen, will definitely use them again… Read Full Review

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★★★★★

“no extras”

Written on: 20/09/2013

used them 4 times in lanzarote, we got upgraded 3 times, no upfront payment you also return the car with the same amount of fuel as you picked it up, also the you won't find cheaper, the last hire was £140 for 21 days with free 2nd driver not new cars but OK… Read Full Review

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★★★☆☆

“Very Good But - Oh so slow”

Written on: 19/09/2013

Rent a car regularly from Arrecife airport. The cars are good, the prices are excellent but very slow service. Just had the worst of all my visits, went to the desk on 2/9/13 at 11am, two clients in front of me, it took exactly in hour to complete and get the keys. Returned at 11am on 2/9/13, there was a queue to collect keys. I tried to leave my returned keys on the desk, assistant kept saying "you wait". After 15 minutes I realised I may be late for my flight and just had to leave the keys… Read Full Review

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★★★★★

“Autoreisen Lanzarote Airport - PERFECT!”

Written on: 03/09/2013 by ph100564 (1 review written)

Paid just £275 all in for 17 days car hire with AR - this is in the peak summer season of 2013. We collected the car from ACE airport and AR had upgraded our car from a Seat Ibiza to a Citroen C3 Picasso - it was brand new..only 7 KM's on the clock! For the price and also the free child seats they have this firm is unbeatable. Only one slight criticism i would have is that their office at the airport is closed from 00.00 hrs to 0700...if, like us, we were returning the car before 7am(we were… Read Full Review

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