Autoreisen Reviews

★★★★☆
3.8 / 5
155
72% of users recommend this
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  • Value For Money

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Autoreisen

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Latest Reviews

★★★★★

“Great choice ever ”

Written on: 23/05/2017 by 150Moore (1 review written)

Hired for 5 days in Fuertaventura got a great deal very easy no hassle got full insurance so didn't worry at all. Sign the paper and drive. Great car and best service. It was my first time and couldn't believe that is all so easy. The biggest advantage is that they guve you free car baby seat whereas other companies charging horrendous money for extra driver car seat and gps !!!! Highly recommend… Read Full Review

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★★★★★

“No fuss car hire ”

Written on: 06/12/2016 by Alzaonhishols (1 review written)

Hired car from autoreison to get from airport to los gigantes, booked online then payed at airport , main reason for hire was price for 7 days hire was less than taxi there and back , car stated was Renault twingo , car received was Skoda Fabia but very happy to to take Skoda , all in all no problems whatsoever and very simple policy of get car with full tank and return same , We used car a few times and had no trouble at all , happy to recommend and will use company again… Read Full Review

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★★☆☆☆

“Old Car and Average Service ”

Written on: 11/10/2016 by IANBKERR (1 review written)

I recently hired a car at Fuerteventura Airport with Auto Reisen. The queue at the hire desk wasn't all that long however it took a very long time to get to the front where I was told to make my way to the car park. At the kiosk in the car park I was given the keys of a very old looking Citroen despite booking a VW Polo or similar. The car was certainly not of a high specification - manual rear windows however it did have working aircon. Even though it was petrol it sounded like a diesel… Read Full Review

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★☆☆☆☆

“Stolen phone”

Written on: 21/09/2016 by RHefferan (1 review written)

I used this company last month. I left my mobile phone in the car when I returned it at the airport. I realised 1 hour 15 mins later what I had done and returned to their desk to get it. They said the car had gone and didn't know where it was. I had to get my plane back to the UK, when I arrived in the UK I emailed them a number of times and rang them, they were not helpful at all and kept repeating that I shouldn't have left anything in the car when I returned it. This is correct and it was my… Read Full Review

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★☆☆☆☆

“Excellent Rental Company”

Written on: 15/09/2016 by Bruce89 (1 review written)

Have always used Autoreisen at Arrecife Airport and no problems whatsoever. Once they didn't understand that as a 70 year old I had a new plastic licence which said "Provisional" as all such say when your teeth fall out. Stood my ground and showed my paper licence which did the trick. Good thing is that the car is completely insured with no rip off after sales features so if it has a scratch to start with and a dent when you return it there is no extra charge… Read Full Review

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★★★★☆

“Cheap, good service, older cars”

Written on: 22/08/2016 by Connollyvk98 (1 review written)

Cheap, friendly staff (no pressure to upgrade), good terms and conditions (no excess on insurance, two drivers, fair fuel policy, pay on collection), but the cars are older. Mine had a rattly numberplate, and the front windscreen wash did not work. But it was good enough - you won't drive 1000s of miles in Tenerife, after all, and I would recommend them. (Last year's car was better)… Read Full Review

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★★★☆☆

“Old and aircon not working”

Written on: 17/07/2016 by c14mpx (2 reviews written)

We rented a Picasso Xsara from them last month at Tenerife South airport, good price, quick and easy to get the car but the aircon didn't work and the car was older with a noisy gearbox...the latter didn't bother me but no aircon in 30+°C did.... as we arrived late night I didn't discover this until the following day and was too much faff to go back and try to get it sorted. The office staff were 'straight to the point' but not rude and a lot slicker than anywhere else I have rented from. I… Read Full Review

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★★★★★

“Excellent & Helpful Service”

Written on: 13/07/2016 by lisaiswelsh (1 review written)

I have recently hired a car for 2 weeks in Lanzarote .. First time for me to use Autoreisen.. The car I asked for I received from airport had a service problem and fairplay the staff were helpful spoke good english & I had a brand new car sent to me within a few hours.. They came to collect the other car .. When returning car was asked by staff if all was good with car .. I would advise people who hire a car in Lanzarote to take out extra insurance cover it is well worth it for 24 Euro extra. I… Read Full Review

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★★★★☆

“Satisfied Customer”

Written on: 15/05/2016 by rfPritchard449 (1 review written)

Used Autoreisen in Lanzarote for first time. Found them to be very good & efficient and had no problems. If I'd read some of the reviews beforehand I'd probably have been put off. It appears that it's very much hit & miss with car rental companies in Spain/Canary Islands, sometimes one can be plain unlucky but it's clear that customer service is an area thy can all improve upon. However it's always best to give a cursory inspection of the vehicle when collecting it… Read Full Review

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★☆☆☆☆

“Long wait then NOT all inclusive insurance!”

Written on: 23/04/2016 by AbagailHolman (1 review written)

After waiting 1.5 hrs at Fueterventura airport in line to collect car after reserving we were confronted by card put in front of us stating windscreen and wing mirror not included in car insurance. We were aware tyres fines keys etc were not included , but never before have we been confronted by this! We are regulars customers with autoreisen and frankly very disappointed with this company now. Emailed the company following morning to raise the complaint and did not have the curtesy to reply… Read Full Review

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★☆☆☆☆

“Rubbish!!! Avoid!!!”

Written on: 19/04/2016 by IsaacWoodard203 (1 review written)

Tenerife Airport South - Go with Cicar for a couple of euro more. Was so called 'upgraded' to an absolute bin of a 1.6 petrol picasso that should have been resigned to the skip years ago. The steering wheel rubber came apart and stuck to my hands every time I drove it it was so worn. There was no power to the car and selecting gear was like stirring treacle. I had read about this so called upgrade to a picasso before on these forums before and should have been prepared to argue however when… Read Full Review

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★★★★★

“Highly recommended ”

Written on: 18/04/2016 by TheHoares (1 review written)

We needed an extra car for family visiting us in fuerteventura. Shopped around and came across top car ... Cheapest by far and no hidden extras .... Quick and excellent service to both pick the car up and drop off. Nice clean car. Does exactly what we hoped - would highly recommend this company and will use again when we need a car… Read Full Review

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★★★★★

“Simple and NO HASSLE!”

Written on: 18/04/2016 by SandySiev (2 reviews written)

I am glad we decided to use Auto Reisen at Tenerife South. Everything was simple and so laid back. The most difficult bit for me was trying to understand where to put the car on our return. Coming along the airport approach roads needs you to pay attention to the signposting which can lead to a wee bit of not paying enough attention to other road users. Once we got into the car parking area they just expect you to pick an empty space and remember the space number and return the keys into… Read Full Review

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★★★★★

“Car Rental as it should be ( but rarely is! )”

Written on: 09/03/2016 by naplesflfan (1 review written)

Rented for 2 weeks in Lanzarote. Simple efficient website. Great rates - approx £100 for Seat Ibiza for 2 weeks. On arrival, upgraded to Citroen C3 Picasso ( bigger and better ). Fully inclusive rate with zero excess. No hassle on collection trying to sell extras. No petrol rip off - simply return with the same level as on collection. Why cannot all rental companies follow this simple and successful model. Will use again… Read Full Review

Randellphilip's Response to naplesflfan's Review

Written on: 06/05/2016

Hi
Did you have to leave a deposit?

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★★★★★

“Cheap and transparent, no extra's”

Written on: 04/03/2016 by Samuel67 (1 review written)

We visit the Canary Islands eveny spring. The last years we rent a car at Autoreisen, and we are very happy with them. What I like about Autoreisen: They are the cheapest. No hidden extra's At the counter they do not try to sell you extra's: (excess waiver, extra insurance etc) Full tank policy so you do not pay expensive petrol Quick delivery and return. I do not know any disadvantages… Read Full Review

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★★★★★

“Good value, good car, would book again”

Written on: 29/02/2016 by SDTC (1 review written)

Hired from Fuerteventura Airport Christmas week 2015. Cost was amongst best I could find, and included child booster seat at no extra charge. Especially as travelling hand luggage only with two kids, that's a big help. Booked smallest car, was upgraded on arrival and very happy with car - good condition, near new, fair fuel policy (take full, return full - simple). Also, not rushed to leave so had time to familiarise with layout and set up sat nav (unlike Turkey last summer, where we were… Read Full Review

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★★☆☆☆

“Never again, wish we had taken more notice of other...”

Written on: 22/02/2016 by OAP4554 (1 review written)

I advise anyone thinking about hiring a car from this company to think again. They might be cheaper than some of the other car hire companies but their customer service is just not good enough. We arrived in Lanzarote and collected our nice new red Peugeot 308 cc. The transaction was quick. Off we went. The following day off we went to view the island. 10-15 miles down the road the Rt back tyre burst, we got off the road and phoned Autoreisen, their response was change the tyre yourself, after… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 09/02/2016 by mbkinsey (3 reviews written)

I wanted to explore Tennerife on holiday so I paid for a category F car which should have had a decent size engine. I picked up a car at the airport and was told I had been given a free upgrade to a category G car which was a Citroen Picasso which I was of course pleased about. I was given a car key without a "fob", unusual nowadays, but I was not too concerned and so I went to collect the car. It was blatantly obvious that it was an old car and when I examined the car I was worried by the… Read Full Review

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★★★★★

“I know it's a worry....”

Written on: 08/01/2016 by ajb1605 (2 reviews written)

but we've used Autoreisen twice on Lanzarote now, and I really can;t fault them. I'd seen the various reviews, but they're (reasonably) quick and helpful on pick-up, the cars are easy to find, and they're just great on return - is it ok? have you filled the tank? thank you, have a good flight! They even have a little office in the car park so you don't have to take your keys back into the airport arrivals. I know car hire is stressful, but for service and price I give them full marks. I'll… Read Full Review

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★★★★★

“lanzarote airport pickup ”

Written on: 30/12/2015 by Butchersh33 (1 review written)

Booked with this company lots of times in lanzarote. Pick up the car and off you go drop off on return. No sitting about in hotel reception waiting for the man to sign over the keys etc Costs are cheaper as they don't do resort service only from airport my A group twingo is £82 for 12 days!!!… Read Full Review

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