Autoreisen Reviews

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★★★★☆
3.8 / 5
73% of users recommend this
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Latest Reviews

★★★★★

“Great service from Autoreisen!”

Written on: 01/07/2014

Hired a car from Autoreisen in Fuerteventura last month and couldn't fault their service. Having had some major problems with the big car hire companies (Budget in particular) in recent years I decided to try this relatively small company on the basis of an excellent review from Which. I wouldn't hesitate to recomend them. They were pretty cheap and the car was in good condition. My wife was added as a second driver for free. They have fair fuel and insurance policies and don't try to push… Read Full Review

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★★★★☆

“Cheap, but for a reason”

Written on: 14/04/2014 by Anonemous2011 (1 review written)

I hired a Hyundai H1 9 seater for 7 days for a fee of €276, almost €100 cheaper than the nearest rival. Naturally, I was concerned by such a low price, so checked out reviews on reviewcentre and tripadvisor, with most saying the vehicles are a little more used but perfectly usable and represent excellent value for money. We arrived at just after 8pm and after charging my credit card, headed out to collect the minibus. Things didn't start so well when the minibus refused to start, owing… Read Full Review

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★★☆☆☆

“Slow service, unhelpful staff”

Written on: 10/04/2014 by simonashUKtravel (1 review written)

Just used Autoreisen in Lanzarote for a week. Here's my experience. Picked up the car at the airport but had a long wait to do so with very slow service at the counter. Had requested a Ford Focus which was a driver as to why I went with this company. Turns out they don't have any Ford Focus cars and most are Citreons, which are not to my taste. The car was sold to me with 3/4 tank of fuel but in fact only had 1/4 of a tank. That's a difference of 35 euros if I hadn't seen it. The car also had… Read Full Review

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★★☆☆☆

“LACK OF CUSTOMER SERVICE”

Written on: 22/03/2014

On arrival at Tenerife North airport we were upgraded to a BMW car but given very minimal information on controls on how to start the car using a fob instead of key ignition. It was dark and pouring of rain, outside parking, no lighting and great reluctance to assist even though my husband and I are in our 70's and he is disabled. I have written to Autoreisen three times and have not received any acknowledgement of my complaint or apology for bad service. The price is right but at the cost… Read Full Review

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★★★★★

“Excellent car hire company”

Written on: 13/03/2014

We recently used this company for car hire in Gran Canarias. As stated there were no hidden costs. No attempt to charge more for insurance or for additional drivers. The fuel deal is that the car is one quarter full when you pick it up and you take it back one quarter full so no hidden fuel charge. The pick up and drop off were easy at the airport.To top it all we accidentally left our camera in the car when we took it back. We phoned Top Car Autoreisen when we returned to the UK. They… Read Full Review

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★★★★★

“great car hire”

Written on: 08/03/2014 by neal51 (1 review written)

could not fault them friendly helpfully well worth the money drove round lanzarote with ease only used 20 euros in fuel no hidden extras just took it back with the same half a tank of fuel they did not even look just asked me thanks… Read Full Review

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★★★★★

“Excellent car hire”

Written on: 09/02/2014 by Billybudgie (1 review written)

We booked our car hire on line and collected the car from Fuerteventura Airport. The car was a Fiat Panda. We had it for the whole week and it was great. We only paid 89 euros for the whole week plus we bought 40 euros of petrol during our travels. We dropped it off at the airport on our return and handed back the keys. Very inexpensive and simple car hire. Would definitely do it again. The cost of trips, taxis and buses would far outweigh the cost of the car hire as we were staying in a quiet… Read Full Review

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★★★★★

“No problems here!”

Written on: 07/02/2014 by founny1 (1 review written)

Absolutely no problems experienced with this company. We would be in a much better world if all companies worked like this one. … Read Full Review

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★★☆☆☆

“financial issue with fuel..be careful !!”

Written on: 04/02/2014

Car was ok and very cheap, but they charged me incorrectly for extra fuel. Got the car with +3/4 tank and returned full. That was a profit for them, but after returning home my account was charged with 9 euros. After sending email they stated that there was not enough fuel in tank! They claim not to earn money with fuel, but this seems to me proving the opposite… Read Full Review

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★★★★★

“Used many times and great service”

Written on: 17/01/2014 by csiman (2 reviews written)

Decent cars, generally get an upgrade and also most importantly they includes excess damage waiver along with collision damage waiver (unlike most other companies). One to avoid - argus car hire!… Read Full Review

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★☆☆☆☆

“Check the Tyres on Your AutoReisen Hire Car”

Written on: 18/12/2013 by KarenBryan (1 review written)

After reading several positive reviews of AutoReisen, I was shocked by the worn and damaged state of tyres of the first car hire we picked up at Las Palmas Airport. We had to spent the first morning of our holiday driving to the AutoReisen office to pick up another car. Guess what, it also had worn and damaged tyres. I can't believe that tyres like this is are legal in Spain. We certainly didn't feel safe driving on tyres like that. I was unhappy that although I requested to pay in the… Read Full Review

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★★★★★

“Recomended Car Hire Canarys”

Written on: 17/12/2013 by Jono333 (1 review written)

I have used this company 4 times whilst visiting Lanzarote and Grand Canary. Hire rates are very reasonable and the quality of car is very good. They do not hassle you with extra insurance. There is no rip off on fuel policy. The staff are always very helpful. It is a pity that they only operate in the Canarys. Very quick and efficient check ins… Read Full Review

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★★★★★

“A model for other car-hire companies”

Written on: 13/12/2013 by HHeard (1 review written)

We used Autoreisen for a two-week rental from Tenerife South airport in October, very good value, no upfront charges, collection and return within 5 minutes. Fuel was about a quarter and we left the same. The car was exactly as booked, a Ford Focus. Older model with over 160,00km on the clock so some scratches and scrapes but immaculately clean inside and out and an excellent drive. No attempt to charge us for anything extra. Well done, Autoreisen, will definitely use them again… Read Full Review

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★★★★★

“no extras”

Written on: 20/09/2013

used them 4 times in lanzarote, we got upgraded 3 times, no upfront payment you also return the car with the same amount of fuel as you picked it up, also the you won't find cheaper, the last hire was £140 for 21 days with free 2nd driver not new cars but OK… Read Full Review

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★★★☆☆

“Very Good But - Oh so slow”

Written on: 19/09/2013

Rent a car regularly from Arrecife airport. The cars are good, the prices are excellent but very slow service. Just had the worst of all my visits, went to the desk on 2/9/13 at 11am, two clients in front of me, it took exactly in hour to complete and get the keys. Returned at 11am on 2/9/13, there was a queue to collect keys. I tried to leave my returned keys on the desk, assistant kept saying "you wait". After 15 minutes I realised I may be late for my flight and just had to leave the keys… Read Full Review

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★★★★★

“Autoreisen Lanzarote Airport - PERFECT!”

Written on: 03/09/2013 by ph100564 (1 review written)

Paid just £275 all in for 17 days car hire with AR - this is in the peak summer season of 2013. We collected the car from ACE airport and AR had upgraded our car from a Seat Ibiza to a Citroen C3 Picasso - it was brand new..only 7 KM's on the clock! For the price and also the free child seats they have this firm is unbeatable. Only one slight criticism i would have is that their office at the airport is closed from 00.00 hrs to 0700...if, like us, we were returning the car before 7am(we were… Read Full Review

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★★★★★

“Excellent- simple, quick and easy”

Written on: 08/08/2013 by RichardH123 (1 review written)

Booked a week in Gran Canaria in June 2013. Booked a car from airport/return to airport with Top Car Autoreisen on internet a couple of months in advance. Very simple, no deposit to pay, confirmed booking by email. Arrived at airport terminal, found check-in desk, check-in very simple and quick, no queues, very polite helpful assistant, was given keys and went to car park to find vehicle. When I found it I realised it was too large for just 2 of us (my mistake) so I went back to check-in where… Read Full Review

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★★★★★

“Very Good”

Written on: 16/07/2013

Just returned from 3 week break in Fuerteventura, had previously booked the hire car, went to the desk in the arrivals hall immediately on arrival and had the keys before the luggage had arrived, (very pleasant quick service) 5 minute walk to the car, and away. Car was a Citreon 4 door, we had 3 large bags (3 people) lower half the rear seat for the bags again no problem. Returned at holidays end after fuelling the car back to the level when collected no problems at all. Again a very friendly… Read Full Review

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★★★★★

“Genuine Company”

Written on: 10/07/2013 by trailerzetor (1 review written)

Booked I week on Gran Canaria, no deposit, no queue, no excess, return with same amount of fuel and no sales pitch. My sort of company. Mike Berkshire u.k… Read Full Review

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★★★★★

“very quick and easy”

Written on: 05/07/2013 by johno1967 (1 review written)

jumped off the plain at lanzarote on 13/6/13 collected our bags and in 5 minutes i was driving out of the airport! i ordered a twingo but they gave me a bigger 4 door car at no extra cost, just bring the car back with the same fuel that was in the tank, it cost me £98 for 14 days car hire so i cancelled my transfers from thomas cook which were £40 so it cost me less that £60 happy days!!… Read Full Review

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Nikkins's Response to johno1967's Review

Written on: 19/07/2013

Hi did they require a deposit when you collected the car please?

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Johno1967's reply to Nikkins's Comment

Written on: 20/07/2013

no you dont pay a penny untill after you bring the car back, they just take a card number when you pick it up

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