The Cooks Kitchen Reviews - www.thecookskitchen.com

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★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“Terrible Customer Service!”

Written on: 18/12/2014

Customer Service is terrible! Had to chase up as items were on "Back Order" Was told that one of the items were temporarily out of stock. I asked if they could at least send the remaining goods as it was a Christmas Gift - when these finally arrived, one of the items was damaged. I cannot get through to them as the telephone continually rings out and I have now sent several emails requesting a replacement - to date NOTHING - no response from my emails - how rude and what extremely poor… Read Full Review

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★★★★★

“Great selection of basins”

Written on: 22/11/2014 by uvSmith195 (1 review written)

Surprised at the selection of basins available, when received the basins were a very good quality - will more than likely order some more after Christmas. Extremely go137526od service and very quick delivery… Read Full Review

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★★★★★

“Great service”

Written on: 29/10/2014 by Ralston297 (1 review written)

Recently I ordered from the cooks kitchen. I received confirmation immediately. I contacted cooks kitchen by email about dispatch to which they replied within 24 hours. They offered me a full refund if the dispatch was too late or to continue with the order and I would have it within 5 working days. I proceeded with the order and my package of lovely goodies arrived just as the girl had said. I found my dealings with the customer service very prompt and helpful, despite numerous poor… Read Full Review

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★★★★★

“THE COOK'S KITCHEN ORDER NO. 136896”

Written on: 26/10/2014 by Dwyer411 (1 review written)

I HAVE ALWAYS FOUND QUALITY AND SERVICE FROM THIS ORGANISATION TO BE FIRST CLASS… Read Full Review

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★★★★★

“Biscuit tin”

Written on: 19/10/2014 by CortezChase357 (1 review written)

Very happy with purchase.prompt &speedy service.ord no 136671… Read Full Review

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★★★★★

“Great Service”

Written on: 12/10/2014 by 334Maldonado (1 review written)

Purchased a couple of products from The Cooks Kitchen now including a John Boos chopping block which are pretty hard to find. Regular updates on the orders, always replied quickly, very happy and will be using them for the future. Thanks… Read Full Review

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★☆☆☆☆

“Poor communication, crappy customer service”

Written on: 08/10/2014 by ZoieHarvey374 (1 review written)

Ordered and received confirmation straight away. But then nothing. For two whole weeks. I called several times to receive the engaged tone and when I finally got through several days on, was informed that they were waiting to receive delivery. Very poor tone of conversation with no apology for the delay. Still did not receive the item several days after the company expected the delivery so emailed and requested if the item was not going to be dispatched today or tomorrow, I would like to… Read Full Review

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Sheepy2006's Comment

Written on: 20/10/2014

I wish I had read your review before parting with my money. I still have not received my goods 2 weeks later and they dont respond to emails!

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Sussexpj's Comment

Written on: 30/11/2014

placed an order a month ago and am still waiting!! No emails to say out of stock but when I called they were awaiting stock the following week, guess what still no grater or communication - am not at all impressed!!

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Designercontractsltd's Comment

Written on: 27/10/2014

We have the same problem. Placed an order and still waiting for delivery 7 days later. No response from emails sent asking about delivery and DO NOT answer telephone calls. Please avoid this company!!!

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Lollyuk100's Comment

Written on: 20/10/2014

Just to add to my review, it has taken several more emails and a whopping 8 days for a response and the money to be refunded into my PayPal account. Best of luck Sheepy2006! Incidentally, I ordered the same item from a well know online retailer who do a lot of books! Hey presto, even with free delivery, was in my hands 2 days later! What is most infuriating with thecookskitchen is the total lack of response to queries. Bag of plop, I wish I had given this company no stars whatsoever!

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Sheepy2006's Comment

Written on: 20/10/2014

I am still waiting for goods but now have asked for my money back too, wish me luck. By the way they ignored my emails too!

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★★★★★

“just what I wanted”

Written on: 27/09/2014

The tongs I ordered were exactly as the description online. very fast delivery, would certainly use this company again… Read Full Review

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★☆☆☆☆

“shocking customer service”

Written on: 09/09/2014 by 356Sawyer (1 review written)

Please avoid ordering from this company. I ordered expensive items from them over three weeks ago, when chasing for delivery I have been told they would be delivered the following week. Still nothing and no reply to my further contact with them. There is no excuse for avoiding communication with customers, people are generally patient if they know they will receive the items they've ordered and when. The internet is full of companies who would be keen to help selling similar or the same… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 18/08/2014 by KeonRobb (1 review written)

Would like to thank you for a very quick delivery of my item less than 24 hours. I will be definitely using the Company again. I will recommend to friends aswell. Many Thanks 135492… Read Full Review

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★☆☆☆☆

“Customer service non-existent!”

Written on: 14/08/2014 by KaelLeach (1 review written)

Avoid this company at all costs, horrendous people on the phone and no email response for ages. Item never arrived and I was refunded months later… Read Full Review

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Sheepy2006's Comment

Written on: 20/10/2014

I am still waiting for my goods too, disgraceful. I agree, AVOID!

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★☆☆☆☆

“Appalling service”

Written on: 10/08/2014

Ordered an item for my wife's 40th birthday. It was advertised as available within 5-7 days. I ordered over a month in advance but, a week before, was very nervous that it still hadn't arrived. Contacted customer service to be told that it wasn't available. I explained the situation and asked for it to be sent asap, adding that it was still being advertised as available within 5-7 days. Two months later, still nothing. I eventually gave up and requested a refund. No apology from the company… Read Full Review

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★★★★☆

“Simple process to order and pay on-line Goods are as...”

Written on: 28/07/2014

Simple process to order and pay on-line Goods are as described and not over expensive, good value for money Excellent delivery time … Read Full Review

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★★★★★

“Recent purchase for a birthday present ”

Written on: 25/07/2014

Very quick delivery , excellent price , much better customer service looking forward to future purchases… Read Full Review

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★★★★★

“Quick delivery and good value”

Written on: 25/07/2014 by PDCClarke61 (1 review written)

A new mechanism for my Chantry knife sharpener had been difficult to find locally, but The Cooks Kitchen came up trumps and, given the low delivery charge, had the best price I could find. I will definitely be back. Order no. 135099… Read Full Review

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★★★★★

“Ideal service, product as described”

Written on: 23/07/2014

Professional service: quick email response and updates, delivery as promised. Would gladly buy from them again. (Order number 135054, July 2014)… Read Full Review

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★★★★★

“Excellent service & beautiful products........”

Written on: 09/07/2014 by rocher (1 review written)

I bought the Farmhouse Pantry Flour Jar, thermometer & Le Creuset junior mixing bowl. I am a happy customer because I received excellent customer service. They are polite, very helpful, understanding of individual circumstances & go out of their way to help. Once I had placed my order I realized that the delivery date would be problematic for me & I only mentioned it to them & was not expecting that anything could be done, even though my items had been dispatched to the delivery people they… Read Full Review

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★☆☆☆☆

“Poor Performer In Every Respect”

Written on: 27/06/2014 by Jaylon388 (1 review written)

Ordered & paid for an item. It didn't arrive - and there was no contact from the supplier, so I e-mailed them. They said they'd run out of stock, but new stock had just arrived, so they'd send it out straight away. Again, it didn't arrive. E-mailed again, and was told item was en-route. Yet again, it didn't arrive, so I e-mailed asking for the order to be cancelled and that they refund the money (which they'd now had for over a month). They e-mailed back assuring me the item had been sent some… Read Full Review

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★☆☆☆☆

“Diabolical Customer Service”

Written on: 21/06/2014 by gresley1 (1 review written)

Regrettably did not read reviews. To be fair my order was fulfilled quickly however one item (Apilco Coffee cup) cracked on first use. Not Cooks Kitchen fault but obviously I expected them to replace as they had sold it to me. Have tried to get in touch for 4 days - on hold " you are 1st in queue " for up to an hour on numerous occasions. Left voice mails and sent emails - no response. Now written off and will buy from Amazon. They should be ashamed!!!!… Read Full Review

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★☆☆☆☆

“Horrendous!!!”

Written on: 20/06/2014 by TCA8462 (1 review written)

I ordered a product for my childs birthday party. A week had passed and I had heard nothing about the product being despatched. I contacted the company via telephone to be told I was in "queue position 1" for 25 minutes. I still never got to speak to an actual human being from this company!Two days later after many emails to the customer services department. I received an email a week later saying "Your order has been cancelled - sorry for inconvienience". No reason given and no mention on a… Read Full Review

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