The Cooks Kitchen Reviews - www.thecookskitchen.com

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★★★★☆
4.0 / 5
77.0% of users recommend this
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Latest Reviews

★★★★★

“Perfect”

Written on: 29/03/2015 by Maz60 (1 review written)

The item arrived very quickly and is exactly as pictured on the website. very well packed. Arrived earlier than expected.Very pleased… Read Full Review

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★★★★★

“large wooden trug ”

Written on: 22/03/2015 by 304Thomson (1 review written)

i bought this large wooden trug from cooks kitchen for my mother for mothers day, it was well made and large enough to gather all that yummy home produce. Delivery was quick and the item was well packed. the cost was good and overall service perfect Order number 140246… Read Full Review

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★★★★★

“Speedy service”

Written on: 21/03/2015

I had been looking for replacement bowls for some time when I came across The Cooks Kitchen. They had exactly what I wanted, and the bowls arrived, well packed and undamaged the day after I ordered them. I was most impressed… Read Full Review

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★★★★★

“Cheaper than anywhere else”

Written on: 08/03/2015 by SaraSigs (1 review written)

I was looking for a Mother's Day gift for my foodie Mother-In-Law. She has recently gotten into Chinese cooking and I saw a lovely serving set by Ching He. It was £32 on amazon, but only £15.99 on Cooks Kitchen. I ordered on Monday and it arrived with the MIL on Thursday. I also had regular email updates to confirm the status if my order. Would have preferred free p+p on orders over £10, rather than £50, but this is similar to most other smaller online retailers. However, given my saving… Read Full Review

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★★★★★

“Good Price, Prompt Service, Well Packaged.”

Written on: 08/03/2015

Very happy with my order and the service. Competitive price, easy order, prompt delivery and good strong packaging. Top marks for everything. Will definitely use The Cooks Kitchen again. Thank you. Order number 139994… Read Full Review

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★★★★★

“First Class Service”

Written on: 02/03/2015 by bobmack70 (1 review written)

We broke a Boden Caftiere Glass at 11am one day, ordered a new one before lunch and it was delivered by 11am the next day. Completely took us by surprise but of course we were delighted. The glass was well packed and just perfect. There is absolutely nothing bad to say about the whole deal. Great Service Thanks. Order number 139824… Read Full Review

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★★★★★

“Will use again”

Written on: 22/02/2015 by Wiggy0305 (1 review written)

My order arrived within 3 days. Cheapest price that I could find on the internet.Really good quality product.I shall definitely use again. O.No. 139805… Read Full Review

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★★★★★

“Order Le Cresuet utensil jar and was very pleased with...”

Written on: 19/02/2015

Order Le Cresuet utensil jar and was very pleased with service. Delivered within couple of days and packaging very good. Also best price I could find. Would recommend and certainly use The Cooks Kitchen when I next need any cookery items… Read Full Review

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★★★★☆

“Good service - Delivered on time”

Written on: 18/02/2015 by 362Harrington (1 review written)

Ordered online, no problem. Website advertised order would be here in 5-7 days and it did - very happy as looking for some of my items online for a while but found CooksKitchen to be best priced… Read Full Review

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★★★★★

“Super service”

Written on: 18/02/2015 by Gravesyy155 (1 review written)

Ordered on line and cups and saucers arrived in three days. Items were well packed and secure. Delivery details sent by text and arrived at promised time. Thank you. Would recommend. Order number 139671… Read Full Review

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★★★★★

“emmà bridgewater dolls tea set”

Written on: 16/02/2015 by Proctor20 (1 review written)

Excellent service. Ordered at lunch time was delivered next day at11.00am. I ordered this for my grand daughter in Australia and I know she will love it… Read Full Review

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★★★★☆

“Happy customer”

Written on: 13/02/2015 by SteveCroydon (1 review written)

I only ordered a small item, but it arrived by post the next day (faster than I'd expected) and I'm happy with it. I'd use this company again… Read Full Review

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★★★★★

“Excellant Quality Assurance”

Written on: 13/02/2015 by JeffreyDieter (1 review written)

Cooks Kitchen has over the years provided a consistant service with next day delivery, beautifully packaged goods and next day replacement if glass goods have arrived damaged. A great range of quality products at very competative prices and a lovely web site which is easy on the eye for a pensioner of nearly seventy years of age. Thank you… Read Full Review

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★★★★★

“Very impressed 5*”

Written on: 12/02/2015 by Rachted (1 review written)

Very good. Item was a good price anyway (£30 cheaper than rrp) plus free delivery. Item was delivered bang on time and email communication was also very good. Will be ordering again and would definitely recommend… Read Full Review

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★☆☆☆☆

“WORST customer service I've ever had”

Written on: 09/02/2015 by louise951 (1 review written)

Appalling customer service from this company - avoid at all costs. I ordered a pan from this site that was advertised as 5-7 days delivery but after waiting for two weeks I contacted them to ask when I would get the product and was told it would be with me within a few days. In total I waited six weeks and during that time found out the product was out of stock and they had to order it from the supplier, they had no idea when that would arrive and admitted that no where on the site do they… Read Full Review

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★☆☆☆☆

“False advertising and abysmal customer service”

Written on: 23/12/2014 by JA01 (1 review written)

Item received was of a lesser specification (size) than described in the initial product description and was delivered so late that there was no time to resolve the situation in time for a birthday. Attempts to contact company by phone are fruitless but email exchange with seller had them claim that original product has never been stocked anyway (even though I have copies of orders to the contrary). Customer service failed to read my correspondence in full, proven by their reply which was… Read Full Review

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Charlottemarshall's Response to JA01's Review

Written on: 28/12/2014

If you are not happy with the item it's simple return it for a refund, details are in the packaging. The item you ordered was NOT in stock when you ordered it hence the wait.

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Ja01's reply to Charlottemarshall's Comment

Written on: 28/12/2014

According to the reply I received via email, the size I ordered never has been stocked at all.....despite it being advertised on their website. I received a smaller size instead. There was no warning of insufficient (or non existent stock) at checkout as there are with most reputable retailers that allow customers to make informed decisions before purchase. Item was a gift so return wasn't an option unless I chose to give nothing on the day and wait for the item (that's never been stocked) to arrive.

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 18/12/2014

Customer Service is terrible! Had to chase up as items were on "Back Order" Was told that one of the items were temporarily out of stock. I asked if they could at least send the remaining goods as it was a Christmas Gift - when these finally arrived, one of the items was damaged. I cannot get through to them as the telephone continually rings out and I have now sent several emails requesting a replacement - to date NOTHING - no response from my emails - how rude and what extremely poor… Read Full Review

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Charlottemarshall's Comment

Written on: 28/12/2014

If you are unhappy with items ordered please return for a full refund details of how to do this are in the packaging.

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★★★★★

“Great selection of basins”

Written on: 22/11/2014 by uvSmith195 (1 review written)

Surprised at the selection of basins available, when received the basins were a very good quality - will more than likely order some more after Christmas. Extremely go137526od service and very quick delivery… Read Full Review

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★★★★★

“Great service”

Written on: 29/10/2014 by Ralston297 (1 review written)

Recently I ordered from the cooks kitchen. I received confirmation immediately. I contacted cooks kitchen by email about dispatch to which they replied within 24 hours. They offered me a full refund if the dispatch was too late or to continue with the order and I would have it within 5 working days. I proceeded with the order and my package of lovely goodies arrived just as the girl had said. I found my dealings with the customer service very prompt and helpful, despite numerous poor… Read Full Review

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★★★★★

“THE COOK'S KITCHEN ORDER NO. 136896”

Written on: 26/10/2014 by Dwyer411 (1 review written)

I HAVE ALWAYS FOUND QUALITY AND SERVICE FROM THIS ORGANISATION TO BE FIRST CLASS… Read Full Review

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