The Cooks Kitchen Reviews - www.thecookskitchen.com

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★★★★☆
4.0 / 5
463
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The Cooks Kitchen www.thecookskitchen.com

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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 16/05/2016 by Fraserms330 (1 review written)

I ordered an 'in-stock' item on the 30th April, but still waiting for delivery (now 16th May). I called the company and was told last week that the item had to be re-ordered as there was only a broken one in stock, but that I should still receive it within a few days. Why couldn't they have told me the item was unavailable at the time I placed the order? Luckily I'd paid by PayPal, so have opened a PayPal dispute in order to get my money back. Needless to say, I won't be ordering from The Cooks… Read Full Review

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★★★★★

“Good Product and Excellent Servive”

Written on: 13/04/2016 by 1982Alvarado (1 review written)

Very pleased with the Flour Shaker I bought and the delivery was so quick. Would have no hesitation ordering in the future… Read Full Review

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★★★★★

“Excellent service on first order”

Written on: 06/04/2016 by DSMorgan (1 review written)

My order was for a lattice pastry cutter which I have been searching for. The price was the best I could find and postage was extremely reasonable. I put my first order to this company through on Sunday and received it Wednesday. I haven't used the cutter yet but it appears to be well made. I thought that for the money it might be flimsy but it isn't. Delivery was quick and packaging good. I am looking forward to trying it out. I also called the company to thank them for the good service. Bit… Read Full Review

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★★★★★

“Expectations exceeded!”

Written on: 01/04/2016

This was my first time using The Cooks Kitchen & I purchased a wooden tea chest, something I had been searching for on the high street for ages. I am really pleased with the purchase & the speed of delivery from order to receipt. Order ref 146410… Read Full Review

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★★★★★

“Very prompt and professional”

Written on: 27/03/2016 by Grannybore (1 review written)

The first time for me to shop with The Cook's Kitchen, but I will certainly check them out next time I need something. The glasses are just what I wanted, in fact I wish I had ordered 2 sets. Good quality and feel good in the hand, very good value and carefully packed in a double box with bubble wrap. I was also impressed by the excellent communication and courtesy shown in the acknowledgement of the order and follow-up email from the customer services team to check if it had arrived and all… Read Full Review

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★☆☆☆☆

“Not a good experience ”

Written on: 24/11/2015 by AadenMcDermott (1 review written)

Perhaps this is a one off but my experience was unpleasant Had to raise a dispute with PayPal. No communication whatsoever other than when prompted by me wondering where my order was 3 weeks after I ordered, told me they cancelled my order due to stock issues and I would get a refund. No refund after 10 days and then 5 days later I get an automated email saying my items would arrive in the next 3 days even though they said the order was cancelled. 7 days later nothing and no refund. It… Read Full Review

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★☆☆☆☆

“worst ever - dont dont dont bye form them”

Written on: 17/04/2015 by MarisolWoodward (1 review written)

if you wont to be treated like worse then a dog concider calling them if niot stay away… Read Full Review

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Charlottemarshall's Comment

Written on: 17/04/2015

Hi

I am sorry you have had such a bad experience with my company. We have been trying to locate your order with us to work out what has happened here but unfortunately you do not appear to have been a customer of ours.

If you ordered under a different name please let me have your order number and I will look into this further and see what we can do to help you out.

Charlotte Marshall
The Cooks Kitchen Limited

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★★★★★

“Perfect”

Written on: 29/03/2015 by Maz60 (1 review written)

The item arrived very quickly and is exactly as pictured on the website. very well packed. Arrived earlier than expected.Very pleased… Read Full Review

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★★★★★

“large wooden trug ”

Written on: 22/03/2015 by 304Thomson (1 review written)

i bought this large wooden trug from cooks kitchen for my mother for mothers day, it was well made and large enough to gather all that yummy home produce. Delivery was quick and the item was well packed. the cost was good and overall service perfect Order number 140246… Read Full Review

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★★★★★

“Speedy service”

Written on: 21/03/2015

I had been looking for replacement bowls for some time when I came across The Cooks Kitchen. They had exactly what I wanted, and the bowls arrived, well packed and undamaged the day after I ordered them. I was most impressed… Read Full Review

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★★★★★

“Cheaper than anywhere else”

Written on: 08/03/2015 by SaraSigs (1 review written)

I was looking for a Mother's Day gift for my foodie Mother-In-Law. She has recently gotten into Chinese cooking and I saw a lovely serving set by Ching He. It was £32 on amazon, but only £15.99 on Cooks Kitchen. I ordered on Monday and it arrived with the MIL on Thursday. I also had regular email updates to confirm the status if my order. Would have preferred free p+p on orders over £10, rather than £50, but this is similar to most other smaller online retailers. However, given my saving… Read Full Review

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★★★★★

“Good Price, Prompt Service, Well Packaged.”

Written on: 08/03/2015

Very happy with my order and the service. Competitive price, easy order, prompt delivery and good strong packaging. Top marks for everything. Will definitely use The Cooks Kitchen again. Thank you. Order number 139994… Read Full Review

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★★★★★

“First Class Service”

Written on: 02/03/2015 by bobmack70 (1 review written)

We broke a Boden Caftiere Glass at 11am one day, ordered a new one before lunch and it was delivered by 11am the next day. Completely took us by surprise but of course we were delighted. The glass was well packed and just perfect. There is absolutely nothing bad to say about the whole deal. Great Service Thanks. Order number 139824… Read Full Review

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★★★★★

“Will use again”

Written on: 22/02/2015 by Wiggy0305 (1 review written)

My order arrived within 3 days. Cheapest price that I could find on the internet.Really good quality product.I shall definitely use again. O.No. 139805… Read Full Review

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★★★★★

“Order Le Cresuet utensil jar and was very pleased with...”

Written on: 19/02/2015

Order Le Cresuet utensil jar and was very pleased with service. Delivered within couple of days and packaging very good. Also best price I could find. Would recommend and certainly use The Cooks Kitchen when I next need any cookery items… Read Full Review

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★★★★☆

“Good service - Delivered on time”

Written on: 18/02/2015 by 362Harrington (1 review written)

Ordered online, no problem. Website advertised order would be here in 5-7 days and it did - very happy as looking for some of my items online for a while but found CooksKitchen to be best priced… Read Full Review

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★★★★★

“Super service”

Written on: 18/02/2015 by Gravesyy155 (1 review written)

Ordered on line and cups and saucers arrived in three days. Items were well packed and secure. Delivery details sent by text and arrived at promised time. Thank you. Would recommend. Order number 139671… Read Full Review

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★★★★★

“emmà bridgewater dolls tea set”

Written on: 16/02/2015 by Proctor20 (1 review written)

Excellent service. Ordered at lunch time was delivered next day at11.00am. I ordered this for my grand daughter in Australia and I know she will love it… Read Full Review

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★★★★☆

“Happy customer”

Written on: 13/02/2015 by SteveCroydon (1 review written)

I only ordered a small item, but it arrived by post the next day (faster than I'd expected) and I'm happy with it. I'd use this company again… Read Full Review

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★★★★★

“Excellant Quality Assurance”

Written on: 13/02/2015 by JeffreyDieter (1 review written)

Cooks Kitchen has over the years provided a consistant service with next day delivery, beautifully packaged goods and next day replacement if glass goods have arrived damaged. A great range of quality products at very competative prices and a lovely web site which is easy on the eye for a pensioner of nearly seventy years of age. Thank you… Read Full Review

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