The Cooks Kitchen Reviews - www.thecookskitchen.com

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★★★★☆
4.0 / 5
77% of users recommend this
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  • Customer Service

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  • Value For Money

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The Cooks Kitchen www.thecookskitchen.com

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Latest Reviews

★☆☆☆☆

“shocking customer service”

Written on: 09/09/2014 by 356Sawyer (1 review written)

Please avoid ordering from this company. I ordered expensive items from them over three weeks ago, when chasing for delivery I have been told they would be delivered the following week. Still nothing and no reply to my further contact with them. There is no excuse for avoiding communication with customers, people are generally patient if they know they will receive the items they've ordered and when. The internet is full of companies who would be keen to help selling similar or the same… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 18/08/2014 by KeonRobb (1 review written)

Would like to thank you for a very quick delivery of my item less than 24 hours. I will be definitely using the Company again. I will recommend to friends aswell. Many Thanks 135492… Read Full Review

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★☆☆☆☆

“Customer service non-existent!”

Written on: 14/08/2014 by KaelLeach (1 review written)

Avoid this company at all costs, horrendous people on the phone and no email response for ages. Item never arrived and I was refunded months later… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 10/08/2014

Ordered an item for my wife's 40th birthday. It was advertised as available within 5-7 days. I ordered over a month in advance but, a week before, was very nervous that it still hadn't arrived. Contacted customer service to be told that it wasn't available. I explained the situation and asked for it to be sent asap, adding that it was still being advertised as available within 5-7 days. Two months later, still nothing. I eventually gave up and requested a refund. No apology from the company… Read Full Review

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★★★★☆

“Simple process to order and pay on-line Goods are as...”

Written on: 28/07/2014

Simple process to order and pay on-line Goods are as described and not over expensive, good value for money Excellent delivery time … Read Full Review

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★★★★★

“Recent purchase for a birthday present ”

Written on: 25/07/2014

Very quick delivery , excellent price , much better customer service looking forward to future purchases… Read Full Review

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★★★★★

“Quick delivery and good value”

Written on: 25/07/2014 by PDCClarke61 (1 review written)

A new mechanism for my Chantry knife sharpener had been difficult to find locally, but The Cooks Kitchen came up trumps and, given the low delivery charge, had the best price I could find. I will definitely be back. Order no. 135099… Read Full Review

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★★★★★

“Ideal service, product as described”

Written on: 23/07/2014

Professional service: quick email response and updates, delivery as promised. Would gladly buy from them again. (Order number 135054, July 2014)… Read Full Review

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★★★★★

“Excellent service & beautiful products........”

Written on: 09/07/2014 by rocher (1 review written)

I bought the Farmhouse Pantry Flour Jar, thermometer & Le Creuset junior mixing bowl. I am a happy customer because I received excellent customer service. They are polite, very helpful, understanding of individual circumstances & go out of their way to help. Once I had placed my order I realized that the delivery date would be problematic for me & I only mentioned it to them & was not expecting that anything could be done, even though my items had been dispatched to the delivery people they… Read Full Review

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★☆☆☆☆

“Poor Performer In Every Respect”

Written on: 27/06/2014 by Jaylon388 (1 review written)

Ordered & paid for an item. It didn't arrive - and there was no contact from the supplier, so I e-mailed them. They said they'd run out of stock, but new stock had just arrived, so they'd send it out straight away. Again, it didn't arrive. E-mailed again, and was told item was en-route. Yet again, it didn't arrive, so I e-mailed asking for the order to be cancelled and that they refund the money (which they'd now had for over a month). They e-mailed back assuring me the item had been sent some… Read Full Review

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★☆☆☆☆

“Diabolical Customer Service”

Written on: 21/06/2014 by gresley1 (1 review written)

Regrettably did not read reviews. To be fair my order was fulfilled quickly however one item (Apilco Coffee cup) cracked on first use. Not Cooks Kitchen fault but obviously I expected them to replace as they had sold it to me. Have tried to get in touch for 4 days - on hold " you are 1st in queue " for up to an hour on numerous occasions. Left voice mails and sent emails - no response. Now written off and will buy from Amazon. They should be ashamed!!!!… Read Full Review

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★☆☆☆☆

“Horrendous!!!”

Written on: 20/06/2014 by TCA8462 (1 review written)

I ordered a product for my childs birthday party. A week had passed and I had heard nothing about the product being despatched. I contacted the company via telephone to be told I was in "queue position 1" for 25 minutes. I still never got to speak to an actual human being from this company!Two days later after many emails to the customer services department. I received an email a week later saying "Your order has been cancelled - sorry for inconvienience". No reason given and no mention on a… Read Full Review

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★★★★☆

“Great Picnic Basket - V Happy”

Written on: 27/05/2014 by JocelynShaw (1 review written)

Ordered a Picnic Basket as been looking online for a while , great style and very practical and has 12 months guarantee too - would use again. … Read Full Review

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★★★★☆

“would use again”

Written on: 24/05/2014 by 440Crawford (1 review written)

Ordered some cake tins, was attracted to this site as they had good prices. Ordering was simple, the cake tins arrived in time and are good quality. Happy to use again… Read Full Review

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★★★★★

“Very pleased, great web site!!”

Written on: 23/05/2014 by Morgan330 (1 review written)

Was looking for a Nigella Lawson cake server in pink. Cooks Kitchen not only was the cheapest on line but they had one in stock and it arrived 2 days after I ordered - so couldn't be happier! Would recommend this site to my friends and will definitely be back… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/05/2014 by pithakos (1 review written)

I placed my order on 28th March and am still waiting for my product. I have sen 12 emails, called 3 times and left 2 voice mails and received only 2 responses, neither resolving the problem. The last time I heard anything about my order was a month ago and yet have received no refund or compensation for my time and inconvenience. Terrible company - this is essentially theft and I plan on reporting them to the consumer ombudsmen… Read Full Review

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★☆☆☆☆

“Abismal Customer Service”

Written on: 19/05/2014 by phucex (1 review written)

If you're lucky enough to read this spend a bit more money and order your product from a company that will be able to deliver it within 6 weeks and without weekly chasing. To cut a long story short after 5 weeks of chasing my order I got a dispatch email and according to Yodel it spent another week before they were asked to pick it up. Terrible doesn't cut it, avoid at all costs… Read Full Review

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★☆☆☆☆

“didnt send my brothers 60th birthday presesnt”

Written on: 06/05/2014

I ordered some french breakfast cups for my brothers birthday. They took my money straight away but didnt send the cups . I have waited 28 days but they havent sent an email to say they are on the way. Ive rung and waited on line and left emails but they havent got back to me. I am now sure they are dishonest traders… Read Full Review

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★★★★★

“Great Service, loved the web site!”

Written on: 16/04/2014 by Sydney347 (1 review written)

Looked everywhere for Joseph Joseph scales at a discounted price and The Cooks Kitchen came up. No only were they cheapest but the scales arrived next day. Will use them again… Read Full Review

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★★★★★

“Best price online and quick delivery”

Written on: 16/04/2014 by 158Howell (1 review written)

Ordered a Krups coffee grinder from The Cooks Kitchen because it was the best price online. Arrived within 3 days. Well packaged and just used the machine now to grind the beans to make an excellent coffee!… Read Full Review

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