Have a picture of Bowness-on-Windermere, Hydro Hotel Lake District?, please send it to us.
| Value for Money | 10/10 |
|---|---|
| Overall rating | 10/10 |
Full review by
lesley lumley
on 15th Mar 2006
User Rating : 10
Respect :
0
Good Points: Everything was good
Bad Points: Steep hill to hotel
General comments: Sunday the snow came down and we where unable to get out of the hotel, the car park was snowed in. The hotel owners and staff where exceptional and could not do enough to help.
Free lunch
Substantially reduced room rates for the Sunday evening
Reduced Rates for evening meals
No charge for guests who used their rooms but eventually managed to leave no matter what time of the day.
In addition to this when a bus tour wished to leave but could not get the bus down the hill, the bus company managed to get a bus to the bottom of the hill and the hydo's owner ran his land rover up and down the hill with elderly guests who could not make the hill.
He spent the day pushing cars, towing vehicles up the hill, shoveling snow and generally being the most helpful person I have ever met.
On the day following the Hotel arranged at their cost for a JCB to clear the road (not a private road) and the car park to enable guests to leave safely.
All this was done while they could better have spent their time organising the conference that they had the next day.
They restored by faith in the fact that people shine in a crisis.
lesley lumley's review and ratings | 223 words
