Mercury Telecom Reviews

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Average Ratings for Mercury Telecom

  • Signal Coverage1.8 stars
  • Customer Service0.5 stars
  • Value for Money0.6 stars
  • Reviewer Ratings0.2 stars
  • Overall Rating0.5 stars

 

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17 Reviews For Mercury Telecom

  • Guest 11th Oct 2009

    Reviewer rating: 1 stars


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    I was with this company for both mobile and landline phones. In July 2006 (after just a few weeks into the contract) my mobile was cut off because Mercury Telecom had not paid its supplier. Several hundred pother customers were also cut off.

    In December 2007 I lost landline service too. Again, Mercury had not paid its landline supplier!! The company is now defunct and being investigate by the Insolvency Service.

  • Blahh 11th Aug 2007

    Reviewer rating: 0 stars


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    Took up a two year deal with Mercury Telecom. Paid line rental up-front for two years. Phone was cut off within 5 months. Tried to complain to OTELO but the company had been thrown out of OTELO because it owed OTELO money and had not paid but customers when OTELO ordered it to.

    The company was then investigated by OFCOM and was forced to pay back the customer-owed money but I had to wait until the company joined CISAS. I complained to CISAS and they ordered the company to repay me. THEY DID N ...

  • bronski Rank: Lance Corporal 8th Feb 2007

    Reviewer rating: 0 stars


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    In October we switched our phone to Mercury Telecom after being recommended by www.uswitch.com to save money on our calls.

    On November 28th we received a bill for £62.75. This was astonishing as we found the 0844 number we use a lot to make international calls being charged at 10p a minute. It quite clearly states when you call the number that 'Call Charges are 2p a minute ' . It was 2p minute with our two previous providers Telecom Plus and Tele2.

    We were unable to query this with the ...

  • cumbrianmal43 Rank: Lance Corporal 25th Jul 2006

    Reviewer rating: 0.5 stars


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    This was clearly, in retrospect, too good to be true. I accepted the poor points because of the price. Then early July comes, and no calls/texts can be made. CSI blame Mercury Mobile, Mercury Mobile blame CSI. Me - I blame MM, and now, after numerous calls saying the service will be resumed shortly, failing that new SIM cards will be sent out, I find that the office is 'unmanned' at MM. They are a disgrace. My direct debit is cancelled and they're not getting a penny more. I have taken ou ...

  • balderdash 25th Jul 2006

    Reviewer rating: 0 stars


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    I've read the other reviews about Mercury Telecom, and I'm surprised that some customers appear to be holding out some hope. Do what I did and cancel the direct debits immediately. I had no hope with this mob after 2 days of no service, and no advice as to the reason for disconnection.
    This will cost me if I can't get my number back (advertising, pre-printed business paperwork etc.) and I will be trying some of the advice given by other reviewers.

    Meanwhile, I have a new phone, bills paid to ...

  • baylisswhite 17th Jul 2006

    Reviewer rating: 0 stars


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    After some difficulty I discovered that T-Mobile resell to CSI who sell to Mercury. Apparently Mercury told CSI that customers would spend a minimum of £20 per month. Obviously those of us on 2 year up front contracts were unlikely to do this unless we used loads of texts, called national numbers or used the voice mail. I guess most people got stung the first month and cut down thereafter. According to CSI there are 974 mobile users affected, so we haven't got much of voice, and of cour ...

  • meteor 13th Jul 2006

    Reviewer rating: 0.5 stars


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    Further to everyone else's comments I have spoken to the trade association to whom the reseller (not MM) belongs. MM have not paid them hence the disconnection. It appears the reseller is having second thoughts about MM's business model too and considers it wont work - quite how they then got accepted as an Ofcom member...? The TA also said that they were very concerned about this as customers should not suffer in these circumstances as they were pushing mobile co's/line owners to have a mechan ...

  • littlemac 8th Jul 2006

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    I subscribed to 24 month sim for £90 with 200 free mins per month. Too good to be true I thought, and so it has proved.

    Now they have contractual difficulties with their telecom wholesaler (i.e. they have not paid) and no calls can be made from my mobile since July 6th.

    I worry about an unexpectedly large bill via direct debit which I cannot recover if the company goes bust.

  • Geoff Bell 7th Jul 2006

    Reviewer rating: 0.5 stars


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    I am annoyed and frustrated as others with Mercury's out-of-the-blue additional charge. I had to get them to send me a copy of the contract, which they did. The (very) small print does say they reserve their right to change prices at anytime without notice, but is introducing a totally new charge, i.e. line charge, an increase? There is no "line" and I have paid up front for my SIM. Interestingly the contract appears to state that they can terminate the contract at any time giving 14 days no ...

  • cobraint 7th Jul 2006

    Reviewer rating: 0 stars


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    I have a prepaid 24 month contract with Mercury Telecom from December 2005. This included 200 minutes per month for the next 24 months and a free phone (I have 2 accounts with them).
    Today I also received a text messages on both my phones to say they will not be working. I phoned Mercury (I still have their original number) and spoke to a staff member who said it should work tomorrow. I'm waiting with baited breath.

  • applechadha 6th Jul 2006

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    I bought a mobile phone from Mercury Mobiles, and I paid £50 for 1 year for 200Xnet anytime minutes. I have recently received a letter from Mercury Mobiles saying that they are imposing a £5 charge. They have shut down their website, and there are no customer service numbers I can call. Are they allowed to impose this charge? Can we report this to Ofcom?

  • Disgruntle Rank: Corporal 4th Jul 2006

    Reviewer rating: 0 stars


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    Mercury Telecom customer service is non-existent. No reply to e-mails. They say that they had a batch of SIM cards stolen. So what? They have been selling them since that excuse.

  • Annoyed Mercury customer 3rd Jul 2006

    Reviewer rating: 0.5 stars


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    I have sent emails to Mercury Telecom to complain, and they say they need to implement this charge to stay in business, and I can either send my SIM back with a cancellation letter, BUT they will not refund me, OR I can port my number, but then clause 10 will apply whereby I will have to pay £12.50 + VAT for each month left on my contract. I have spoke to OTELO (Ombudsman), and they have advised me to write an official letter of complaint and ask Mercury to send a Deadlock Letter if they c ...

  • mrkermit 25th Jun 2006

    Reviewer rating: 1 stars


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    I thought Mercury Telecom was great deal, but now I have got a letter saying they are increasing the line rental from £0 to £5. The deal is not so good any more. I am not sure if they can do it.

  • jones721 Rank: Corporal 21st Jun 2006

    Reviewer rating: 0 stars


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    I prepaid a 24 month contract with Mercury Telecom in December 2005. This included 200 minutes per month for the next 24 months and a free phone. I was more than pleased with the deal. Now, I have just received a letter to say that they are adding a £5 monthly line rental to my account (we have 2 accounts with them), so this will add another £180 to my bill, when I thought that I would have no further bills from them. If I cancel I will have to pay them £12.50 per month per pho ...

  • Disgruntle Rank: Corporal 13th May 2006

    Reviewer rating: 0 stars


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    I made repeated contact with Mercury Telecom in an attempt to get my money back, but the refund was never made despite claims from them that the refund had been made.

  • Georgie8 Rank: Lance Corporal 14th Mar 2006

    Reviewer rating: 0 stars


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    I ordered and paid for a mobile phone package from Mercury Telecom five weeks ago, and it has still not arrived. Their excuses include long delivery delays of SIM cards from T-Mobile, and theft of SIM cards (including the one destined for me).

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