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| Value for Money | 0/10 |
|---|---|
| Reviewer Rating | 0/10 |
| Overall Rating | 0.7/10  |
Full review by
Madmicky109
on 25th Mar 2008
User Rating : 0
Respect :
0
Good Points: None in my opinion.
Bad Points: I was on hold for hours, then when I got through it was someone else I need to speak to.
General comments: Well after changing my mind about switching phone company's through uswitch which i did on the 22/3/08 I tried to cancel this the next day , I sent email after email with no reply, today 25/3/08 I spent a hour on the phone on hold and when I got through this is what they said: I'm sorry sir but I'm not the person who deals with this ,this person sits near me and if you give me your details and number they will ring you back, but i said this needs dealing with now will they ring me soon ,i cant promise that they will phone you immediately sir, so i waited and waited and waited and nothing so i phoned them again at 2pm today its now 3.30pm and im still on hold , i contacted the company who i was going to change to and they haven't received the order yet and say that i should cancel with uswitch as i will incur cost if i cancel with them when it goes through. Finally they answer as I type this, I asked if it was canceled they say its in the cancellation Q i asked if i would receive an email to confirm this and was told no i will not if any thing goes wrong with this process. They will be in touch matter . Customer service at Uswitch is poor, very poor.
Madmicky109's review and ratings | 255 words
Review by
ivan1890
on 13th Mar 2006
User Rating : 0
Respect :
0
I would LOVE to secure a good deal online vis a vis reducing the levies made on me by service providers eg. gas, electricity etc. I attempted to register with uSwitch, but it rejected my application on the grounds that I did not provide details of a UK land line. I explained that I had both a satellite telephone and several cell telephones, but they remained adamant that such did not meet their criteria. They needed a conventional UK std code, otherwise they were unwilling to accept me.
Af ...
ivan1890's full review | 179 words
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