Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.
"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: email@example.com"
Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.
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Written on: 09/09/2014 by AngelaMcm (1 review written)
Firstly, I sent my phone for repair about 3 weeks ago whilst trying to get the address emailed to me the advisor told me it could take up to almost 2 weeks to receive my phone back, I made a fuss about this and then he told me he would make it urgent (without much persuasion), I sent my phone on the Monday and got it back 'repaired' on the Thursday, by the Saturday my phone was broken again. The initial reason for repair was that I dropped my phone and it shattered the screen, so it was… Read Full Review
Written on: 08/08/2014 by SussexBiker (1 review written)
I needed cover for my phone and after some research I decided on Super Cover Insurance because of reviews and customer feedback. When my phone broke (shattered screen from being dropped) I contacted them to make a claim. The only problem I had was the first email I sent with an attachment showing proof of purchase was declined as it was a forwarded email which they can't accept (which to be fair, it DOES say on their T&Cs) After sending a printed copy to Super Cover via snail mail on the… Read Full Review
Written on: 11/06/2014 by MyleePorterfield (1 review written)
I had 2 gadgets stolen from a car in Bristol. The company states that they will not pay out as the eveidence that forced entry was used is not good enough from the photos that were sent to them. The crime was reported to the police but Avon and Somerset Police say their policy is not come to car theft. I am left with my situation where the damage due to forced entry is disbelieved and the reason stating is that I could have done the damage myself since the theft adn I ahve no way of… Read Full Review
Written on: 01/06/2014 by Regan399 (1 review written)
Very good, were straight forward and easy to talk to. Sorted out the problems quickly and did not hang around. Could have contacted me when the proof of purchase was not received due to incorrect email, however once the phone was sent and received they repaired/replaced it very quickly. Would recommend… Read Full Review
Written on: 17/05/2014 by BrendonDowney404 (1 review written)
My partners daughter was unfortunately involved in a situation where she being held without her consent and her mobile got smashed at some point during this very distressful experience. Because there was some discrepancy in her claim form and her interview her claim has been dismissed. Disgraceful behaviour and I personally will be taking this further. Also when you phone them on there 10p a minute phone number, thaw leave you hanging on the phone to rack up a bill and never phone back when… Read Full Review
Written on: 15/05/2014 by Faith2 (1 review written)
This is the best service i have ever used they dealt with my claim with urgency and the advisor was very polite, friendly , professional , i will be recommending this service to all my family and friends. Value for money service !!! … Read Full Review
Written on: 12/05/2014
This is the second time I have had to claim on my gadget Insurance, once for a broken screen and once for an unexplained shut down. Each time my gadget has been replaced without any hassle and am very pleased that I stopped and invested the money . The only draw back is the excess is a wee bit high and the phone call at the start is priced at 10p a minute and you are on the phone for a while.u… Read Full Review
Written on: 24/04/2014 by 34Meredith (1 review written)
sc161075. I was reluctant to take out an insurance policy on 3 items as you hear so many stories about claims not being paid out or complicated claims, but after purchasing two tablets for my children I decided it was necessary. After damaged occurred to one tablet I rang the claims hotline and was immediately talked through the claims process. The claim took Six working days from phone call to completion and resulted in me receiving a new tablet as mine was beyond repair. The whole experience… Read Full Review
Written on: 19/04/2014 by bxWillis394 (1 review written)
Really helpful team, clear and to the point. Easy correspondence through email (my favorite) Clear instructions to explain how to send my phone off -1 query which I emailed and was quickly responded to :) Easy payment method - with each staff member easy to speak to and knowledgeable (always useful in these situations but not always the case) My new phone arrived less than a week from my initial claim. I couldn't have asked for better service. I would definitely recommend you to all my… Read Full Review
Written on: 09/04/2014 by Coxie1981 (1 review written)
For start to finish the whole process was top notch. Emailed the claims department and was contacted very soon after. Asked to produce proof of purchase and from there dealt with a claim handler and then agreed to a repair my phone. I liked I could take it to the apple store for the repair and then supercover would reimburse me, minus my excess, as I knew it would be apple approved repair or replacement. After visiting the apple store with a brand new replacement I emailed over my receipt at… Read Full Review
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