Supercover Insurance Reviews - www.supercoverinsurance.com

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Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★☆☆☆☆

“Supercover NOT!!!!”

Written on: 27/05/2016 by Floodrf215 (1 review written)

WARNING I've got 2 policies with Supercover. Rip off they tell you one price in emails then add on when they phone you. Wouldn't be so bad if I hadn't payed them £260 insurance over so many months. Cancelled policies. They put the phone down on me , rang me back?? Seriously. I'm done u won't be getting anymore money off me. Could of fixed the phone at first asking price then would of kept a good customer. Do not think your phones safe with these!!… Read Full Review

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★★★☆☆

“2050214”

Written on: 26/05/2016 by Peyton464 (1 review written)

I have recommended this service to friends with businesses and colleagues for personal use, its a reasonably priced service not always very quick though, the speed of turnaround is very slow… Read Full Review

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★★★★★

“Brilliant service , prompt replacement. First class ”

Written on: 24/05/2016 by rlen (1 review written)

Lost my phone on Sunday which these days is almost like the end of the world!! Thanks to supercover I had a replacement delivered to me by Friday. Quick to answer the phone and very helpful I have absolutely no issues recommending them to anyone. Special mention to Karlvinder who was a great help and a credit to your company… Read Full Review

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★★★★★

“Fast response , super friendly ”

Written on: 02/05/2016 by asSawyer1981 (1 review written)

Very prompt helpful service . Get a response re your claim and a cheque very fast . … Read Full Review

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★☆☆☆☆

“Better customer service is required.”

Written on: 01/05/2016

The initial discussion with customer service staff was contradictory. Firstly said I had two policies and then said oh no you where attached to another policy oh hang on your policy has been cancelled by yourself due to the inability to communicate effectively with customers. As soon as I challenged this the individual said she would pass on to the investigations team. I had on a number of occasions have to chase the progress of my complaint and when it was found I was in the right it did… Read Full Review

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★★★★★

“Excellent speedy repair”

Written on: 22/04/2016 by onZimmerman314 (1 review written)

Phone sent. Bit annoyed had today special delivery cost when I already paid excess. However, phone came back in three days. Fully fixed looked like new… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/04/2016

I was dealt with by friendly staff, calls were confirmed by email straight away & my broken item was repaired & returned very quickly… Read Full Review

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★☆☆☆☆

“Money robbers!”

Written on: 18/04/2016 by liver112 (1 review written)

I had my phone stolen in January and they told me to do a numbers of things in order to complete my claim. Once completed, I sent it through and was told I was not covered as the phone was stolen outside of arms length, yes you read that right. The company doesn't care about its customers, and are only there to take your money. NEVER EVER USE THIS MONEY ROBBING COMPANY!!!!!!!!… Read Full Review

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★☆☆☆☆

“Carry on taking money once you leave contract”

Written on: 25/03/2016 by Dgstuart (1 review written)

I cancelled my contract with super cover a year ago, the company sent an email stating it was cancelled. Since then they took 2 payments from my account totalling £50. 6 weeks since I first contacted them I have had no money. Constantly saying it must be past onto another department please wait 8 weeks. One man called and said the money had been paid, getting very argumentative. I emailed a copy of the bank statement showing the dates he said they were paid. He then hung up the phone and… Read Full Review

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★★★★★

“Amazing”

Written on: 07/03/2016 by DayamiHolden (1 review written)

I am extremely prone to breaking my phone so I decided to take out insurance with Supercover. When i did break my phone The claim process was very quick. I live in London and the phone was sent immediately. Just under a week later, a parcel arrived which was my phone. The phone seemed to be a brand new phone with a new screen as well as a new back. Very impressed with the service and would highly recommend Supercover to a friend!… Read Full Review

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★★☆☆☆

“Non-waranteed repairs, poor workmanship and parts.”

Written on: 25/02/2016 by 3Cardenas (1 review written)

I broke my iphone 6 screen. it was repaired and after some weeks (uit was in a case) I noticed the screen was not flush and the battery was cutting out intermittently. i returned the phone again. the phone was repaired and the screen was fitted better 9stillnot perfect as it was when new) but now the bottom right corner is no longer touch sensitive. The customer service is good but if you want to retian your Apple waranetee do not use Supercover insurance. the parts are non-apple parts. the… Read Full Review

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★☆☆☆☆

“Awful! Steer clear if you can! Worst company ever...”

Written on: 31/01/2016 by Always-Honest-Always-Factual (1 review written)

Following the loss of some items whilst on a recent holiday I had to make a claim on my travel insurance policy. Some of the lost items were dealt with by Supercover, as per the policy terms. From the very start the customer service was awful and I do not say ightly that they are by far the WORST company that I have EVER dealt with. Their 'Claims Analysts' advised that items were not covered under my policy, when clearly they were. The 'Customer Service' personnel were rude, obnoxious… Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 27/01/2016 by Mabmar123 (1 review written)

I sent my phone away on monday January 11th.  As I wanted my phone back as quickly as possible I used postal express (which cost an additional 6 euro). I was told I would be waiting 3-5 working days. 5 working days came and went and I decided that that must not include postage. On Monday 18th  (one full week later) when nothing showed up I decided to contact supercover insurance. I waited until Tuesday morning. As I had no phone I sent an email to the woman I had been dealing with. She asked… Read Full Review

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★★★★☆

“Good Service - but would be nice if they could do admin”

Written on: 25/01/2016 by 39Puckett (1 review written)

Apart for the initial phone call, all of my communication with Supercover has been via email, which for me is beneficial for me, as it allows me to communicate in my own time, and pass along requested information. The customer service has been good so far, although I am still awaiting a reply to an email sent on the 19/01/2016. Not a long wait, but I would at least like confirmation that this has been received. Other than that, all customer service has been polite and efficient. I do not… Read Full Review

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★☆☆☆☆

“terrible company ”

Written on: 31/12/2015 by Denzel388 (1 review written)

i am very unhappy about the service they provide , i sent my phone in on the 1st of dec to be repaired and was told it would take 1 week, on the 21 i called to see what was happening and why i still haven't received my phone, i was told that it was being checked and id receive it that week. today is the 29 and my phone is still in lingo. i called today to see if it got lost but still to no avail. it seems none of the employees can tell me where my phone is and if it is fixed or not or when i… Read Full Review

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Rachd5332's Comment

Written on: 09/01/2016

If it makes you feel better, I was without my phone for over two weeks whilst they fixed my phone, which was fixed incorrectly but due to me having a case i never saw the screen peeling away, it was only after my screen slightly cracked whilst placing it on a table i took the cover off and saw the screen, which apple confirmed is due to a incorrect fitting.

I sent it back to the insurance to fix but after 10 weeks of having my phone have said they wont fix it, so now I am having to go through the financial ombudsman which will mean even longer without my phone.

I would highly recommend no one using this company. It is a joke.

I hope you get your phone back soon!

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★★★★★

“Efficient and Speedy”

Written on: 22/12/2015

I made a claim for my son's iPhone which was dropped onto a hard surface which cracked the screen and led it to intermittently freezing. The whole claims process from start to finish was efficient and trouble free. My son's broken iPhone was replaced within a week. I would recommend SuperCover… Read Full Review

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Supercovercustomerservices's Comment

Written on: 24/12/2015

Hi

Thank you kindly for providing your feedback on our service and in particular your experience when making a claim. We are happy to hear that you felt that your claim experience was quick and handled efficiently.

A big thank you again from all of us here.

Merry Christmas and a Happy New Year.

Kind regards,

The Supercover Insurance Team

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★☆☆☆☆

“Worst insurance company”

Written on: 18/12/2015 by wezdonny22 (1 review written)

I was mugged on 8/10/2015 as at 18/12/2015 I still have not received a replacement phone they do not respond to any emails I will now go to the financial ombudsman because they should not be allowed to take peoples money!… Read Full Review

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Supercovercustomerservices's Response to wezdonny22's Review

Written on: 24/12/2015

Hi

We are sorry to hear of your dissatisfaction and we apologise for any inconvenience caused. Based on the dates that you have provided within your review , your claim has taken considerably longer than a claim should and is well beyond our average turnaround time. We aim to provide a replacement within 48 hours of receiving any required documentation, notably evidence of ownership, when an item is lost or stolen.

With regard to not responding to e-mails, something would have to have gone wrong outside of the norm for an e-mail to not be responded to. We try to respond to all queries as quickly as is possible and even more so when a claim is being made. We understand the importance of the gadgets that we cover, in the daily lives of our customers and know that a swift outcome to a claim is entirely necessary.

We certainly would be keen to establish the cause of any excessive delays. If your claim has not yet been resolved please contact our dedicated claims team. If you wish to pursue the matter further, assist us in righting any wrongs and enable us to reply to you more personably please contact our complaints team. Without knowing the exact details of your claim we would be unable to comment further through this platform.

We apologise once more, for whatever has caused this delay. We thank you for your feedback.

Kind Regards

The Supercover Insurance Team

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★☆☆☆☆

“Constantly Promising Emails That Don't Arrive!!!”

Written on: 16/12/2015 by PhilippaK (1 review written)

Ok, I now entirely regret having purchased Supercover Gadget Insurance! I paid for my policy online with PayPal on 18/11/2015. Despite several phone calls, each one resulting in the promise/reassurance of an email, I have yet to receive ANY Policy Documentation of ANY kind in ANY format!!!........ VERY UNHAPPY CUSTOMER!!!… Read Full Review

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Philippak's Response to PhilippaK's Review

Written on: 16/12/2015

Honestly, Please! Do NOT give your money to this unreliable company!!!

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★★★★★

“prompt attention very efficient ”

Written on: 02/12/2015 by keeno786 (1 review written)

I was very pleased as to how quickly my issue was dealt with. The staff were very considerate and efficient. The whole process was dealt with in 3 days which I was very impressed with from end to end… Read Full Review

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Supercovercustomerservices's Response to keeno786's Review

Written on: 03/12/2015

Hi

Thank you very much for taking the time to provide us with your feedback on your claim experience. It is both welcomed and appreciated. We are happy to hear your claim was resolved quickly and that you found our team members to be efficient. As for being considerate, we understand how important the gadgets we cover are to our customers.

Thanks again, from all of us here.

Kind Regards
The Supercover Insurance Team

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★☆☆☆☆

“Dont Buy Cover!!!”

Written on: 26/11/2015 by rachd5332 (1 review written)

They charge expensive claim fees for damage repair (eg in my case a cracked Iphone screen)and incorrectly repair them and then ask you to pay for a new claim when the item breaks again (eg my Iphone screen was fitted incorrectly as confirmed by Apple and by evidence of the screen peeling away from the phone). You are much better to pay £40 to have it fixed locally who will probably do a better job, save you money and get your phone back the same day… Read Full Review

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Supercovercustomerservices's Response to rachd5332's Review

Written on: 26/11/2015

Hi

We are sorry to hear of your dissatisfaction and we apologise for whatever has led to this. Assuming that you are referring to industry standard excess fees, ours are among the more reasonable. An excess fee applies to each claim, therefore if the item is damaged a second time a second excess fee would apply. If in the extremely unlikely event that a damaged item is returned to you with a fault remaining or unrepaired damage then a second excess fee would not be required. We would repair or replace quibble free.

The fact that we continue to cover items after they are repaired is a real benefit of our policy. Not only would a ‘local repair’ likely invalidate the manufacturer’s warranty the item would not be covered after the repair. Add in the fact that we cover for theft and accidental loss and you have complete cover for minimal premiums. As mentioned previously our excess fees are also extremely competitive.

We apologise for any inconvenience caused, however we thank you for your feedback. We use customer feedback to improve on our service where possible. Whilst we feel strongly that our cover is wholly worthwhile and exceptional value for money, if a customer does not agree we want to know why. Thanks again.

If you have not done so, we would recommend that you contact our complaints team as they will be able to respond to any complaints in a more personable and complete manner.

Kind Regards

The Supercover Insurance Team

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Rachd5332's reply to Supercovercustomerservices's Comment

Written on: 26/11/2015

The fact I paid £60 insurance + £50 to repair the screen does not make it cheap. Especially as a new one could be brought for £130.

Maybe it is better value if I needed a new phone but in this instance I did not - although now I am wishing I claimed to have lost the phone as I would not have been expected to fork out another £50 to fix your errors.

The screen was fitted incorrectly but due to me having a case on the phone I did not realise that the screen had started to peel away until just after the 90 day period to get it fixed quibble free as you suggest.

You have invalidated the manufacturer warranty as when Apple took off my case they refused to even look at it as they said 'the screen has been incorrect fitted by a third party'.

I am having to proceed to trading standards to try and get this resolved, especially as there is a £30 admin fee to have it sent back to me plus the £25 I will have paid in postage and packaging makes it not worth it.

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