Supercover Insurance www.supercoverinsurance.com Reviews
Comment from Review Centre
Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.
"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"
Supercover Insurance
Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.
Media Gallery for Supercover Insurance www.supercoverinsurance.com
Latest Reviews
★★★★★
“exceptional service for Loss phone”
Written on: 25/05/2013 by suzannecoley1
my phone was lost so i called supercover insurance. They told me i will get a new phone within 48hrs and waited for 3 days and no phone came through the post. I was frustrated and called them and spoke to one of the advisers who's name was Husein. Who was very bubby and brightened up my day. He told me that there was nothing to worry about and my claim has been authorised and i will get a replaced phone for just £50!! which was substantial and i got a phone come to me within 2 working... (read more)
★★★★★
“good”
Written on: 22/05/2013 by nigbam82 (1 review written)
phoned regular, the conversation was easy understood (read more)
★★☆☆☆
“The length of the time to authorise the claim was to...”
Written on: 16/05/2013
The length of the time to authorise the claim was to long, my claim has gone on for about 1year. Not being specific enough in the details you need from me. Possibly took longer due to it being a contract phone. Not changing details after I* gave the new ones. (read more)
★★★★☆
“This is one of the best insurance companies. My claim...”
Written on: 13/05/2013
This is one of the best insurance companies. My claim was passed in two days and a received my phone with in a week. The replacement hand set was really good. And i like the services that they provided me. (read more)
★☆☆☆☆
“Stolen iPhone after being attacked”
Written on: 08/05/2013
I was attacked while drunk one night and my iPhone taken. I did not recall the incident very well and was honest in my police report about this. I was very careful to be completely honest in my claim. I called numerous times to their expensive (10p per minute) phone line to follow up on the claim and was told that it was still being dealt with and that they would call me to follow up. This did not happen. Over 1 week later I called for the third time and was told that my claim had been... (read more)
Supercovercustomerservices's Comment
Written on: 08/05/2013
Sorry to hear of this bad experience.
Please respond with your reference number, so we can look into this for you.
Thanks,
The Gadget Cover Team
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Londonunderground's Comment
Written on: 08/05/2013
I have lodged an appeal with some additional information regarding the attack (which I had not included in the report as I had recalled it after the attack case was closed by the police)
My ref number is 954450
Thank you
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★★★★☆
“Blackberry cracked screen”
Written on: 07/05/2013 by Snowballburns (1 review written)
I had a cracked screen on my blackberry phone. Sent on Tuesday and returned on Thursday with new parts fitted. First class service. (read more)
Supercovercustomerservices's Response to Snowballburns's Review
Written on: 08/05/2013
Thanks for your review!
The Gadget Cover Team
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★★★★★
“What fantastic service!!”
Written on: 29/04/2013 by Jackie1868
Great service comes from great people. Everyone I spoke to at Supercoverinsurance was friendly, professional and explained clearly what was to happen next. I was kept informed at all stages and the process went very smoothly (read more)
Supercovercustomerservices's Response to Jackie1868's Review
Written on: 01/05/2013
Thanks for your great review!
The Gadget Cover Team
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★★★★★
“Excellent”
Written on: 26/04/2013
Just recieved my replacement I phone from this company, just wanted to say thankyou to all the helpful staff at supercovers claim dept. Highly recommend them (read more)
Supercovercustomerservices's Comment
Written on: 26/04/2013
Thanks for your great review!
The Gadget Cover Team
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★☆☆☆☆
“unreliable”
Written on: 25/04/2013 by tomherb (1 review written)
about two months ago i unfortunately dropped my iphone 4s and annoyingly smashed the screen which lead to other problems due to the impact of the drop! i didnt have insurance with my network provider so i registered a claim under my mums house insurance which lead me to supercover gadget insurance everything was going fine i registered the claim paid the £25 excess fee and they sent me the bag for posting which unknown to me cost me for postage but i was more than happy to do so just to... (read more)
Supercovercustomerservices's Response to tomherb's Review
Written on: 26/04/2013
Sorry to hear of this bad experience.
Please reply with your reference number so we can look into it for you.
Thanks,
The Gadget Cover Team
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Supercovercustomerservices's reply to Supercovercustomerservices's Comment
Written on: 26/04/2013
Good afternoon Sir / Madam,
I am very sorry to read your comment and apologise for the distress this has caused you thus far.
It is not our company procedure to fit any repaired handsets with illegitimate or 'fake' parts. We have more than one repairer and have procedures and agreements in place with each to prevent such occurrences as these, however, if this has been done without our knowledge, it will be investigated internally as a very serious matter.
If you would kindly provide your reference number in order for us to locate your Mother's policy, this issue will be rectified as soon as possible.
Kind regards,
The Gadget Cover Team
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Supercovercustomerservices's reply to Supercovercustomerservices's Comment
Written on: 26/04/2013
Good afternoon Sir / Madam,
I am very sorry to read your comment and apologise for the distress this has caused you thus far.
It is not our company procedure to fit any repaired handsets with illegitimate or 'fake' parts. We have more than one repairer and have procedures and agreements in place with each to prevent such occurrences as these, however, if this has been done without our knowledge, it will be investigated internally as a very serious matter.
If you would kindly provide your reference number in order for us to locate your Mother's policy, this issue will be rectified as soon as possible.
Kind regards,
The Gadget Cover Team
Reply to this comment
Supercovercustomerservices's Response to tomherb's Review
Written on: 26/04/2013
Good afternoon Sir / Madam,
I am sorry to read your comment and apologise for the distress this has caused you thus far.
It is not our company procedure to fit any repaired handsets with illegitimate or 'fake' parts, however, if this has been done by our repairer without our knowledge it will be investigated internally as a very serious matter. We have more than one repairer and have procedures and agreements in place with each to prevent such occurrences as these.
If you would kindly provide your reference number in order for us to locate your Mother's policy, this issue will be rectified as soon as possible.
Kind regards,
The Gadget Cover Team
Reply to this comment
Tomherb's reply to Supercovercustomerservices's Comment
Written on: 26/04/2013
I don't have a reference number but am prompted to give my postcode when speaking on the phone, so if you could deal with the issue with my postcode it would be much appreciated! Ex227tp.
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Supercovercustomerservices's reply to Tomherb's Comment
Written on: 29/04/2013
Thank you for your response,
We have located your account and will be in touch as soon as the returned handset has been received.
Many thanks for your patience.
Kind regards,
The Gadget Cover Team
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Tomherb's reply to Supercovercustomerservices's Comment
Written on: 01/05/2013
just so you know your "team" who said they would call back and let me know about the repair have not!
Not only have I not had a phone for two weeks I also get a very poor response and help from anybody! if the phone comes back with faulty parts again I will have no other option than to take legal action, because no one I have spoke to are interested in helping or replying. I have been very patient up until now.
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Supercovercustomerservices's reply to Tomherb's Comment
Written on: 02/05/2013
Good morning,
I am sorry that no one had called you back yesterday if this was requested. Your handset was received by our repair centre yesterday so today it will be easier to obtain an update as it should have been inspected by now.
We will be in touch today on the numbers provided to update you on how we will proceed.
Many thanks for your patience once again,
The Gadget Cover Team
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Showing 1 - 10 of 585 Reviews
★★★★☆
“Broken camera claim”
Written on: 19/04/2013 by loopetim (1 review written)
My camera stopped working correctly and was sent away for repair but unfortunately they couldn't fix the problem. I was given £100 cheque to put towards another camera which wasn't the full price of the new camera. However the old one was also 5 years old and similar speced ones can be had for around £100 now. Overall i thought this was a good and fair service. (read more)
Supercovercustomerservices's Response to loopetim's Review
Written on: 22/04/2013
Thanks for your good review!
The Gadget Cover Team
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★☆☆☆☆
“Early impressions”
Written on: 12/04/2013 by Chrispc1965 (1 review written)
I am going through a claim at the moment and if it is true that first impressions last then I'm afraid Supercover Insurance fail spectacularly! Even though I registered the phone covered when first signing up they demand proof of purchase, bit of a hassle but duly sent. Oops forgot to say a word doc is not good enough, has to be PDF. Now I know in these security concious days you can't be too careful but this is ridiculous. The phone and number I asked to be covered has to have proof of... (read more)
Supercovercustomerservices's Response to Chrispc1965's Review
Written on: 16/04/2013
Apologies for your bad experience.
Please respond with your reference number so we can look into this for you, ASAP.
Reply to this comment
★☆☆☆☆
“Absoloutely Awful!!”
Written on: 12/04/2013 by elle1979 (1 review written)
I contacted Gadgetsafe as I have insurance with them through my bank. I had accidently dropped my phone and cracked the screen. They told me they couldn't approve my repair as my account was cancelled, however this wasn't true, the account was still open & we were still paying the fee every month! After SIX WEEKS of calls both from myself and from staff at my local bank they finally agreed that yes my account is still open and sent me a bag to send off my phone. After paying the excess of... (read more)
Supercovercustomerservices's Response to elle1979's Review
Written on: 16/04/2013
Sorry to hear this bad experience.
Please respond with your reference number so we can look into this for you, ASAP.
Thanks,
The Gadget Cover Team
Reply to this comment
★★★★★
“really fast and easy with excellent customer service”
Written on: 12/04/2013 by coleenbabe (1 review written)
I found out about gadget cover at the gadget show NEC. I thought at first thier price to insure my iPad was a bit cheap but no, the price quoted (after double checking it with customer services) was correct and was a very comprehensive cover. Cheapest about and lowest excess! Customer service is first class - I had a query about my account, emailed them at 6pm and got a responce 10 mins later! That was the fastest responce I've had from an email query. I would recommend this company to anyone. (read more)
Coleenbabe's Response to coleenbabe's Review
Written on: 12/04/2013
1335411 reference number :-)
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Supercovercustomerservices's Response to coleenbabe's Review
Written on: 16/04/2013
Thanks for the good review!
The Gadget Cover Team
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★★★★★
“Excellent customer skills”
Written on: 09/04/2013 by shakeela
Ref: 1324958 Made a claim for the first time ever when my iphone 4s got stolen,have to say i recieved excellent customer service from an employee called Manik who told me what the procedure of the claim will be how long it will take. He was very friendly has lovely manners and attitude aswell as exchanging friendly banter which made the process less daunting for myself. I will in the future be using supercover for all my gadget insurance. I Will be recommending supercover insurance to... (read more)
Supercovercustomerservices's Response to shakeela's Review
Written on: 16/04/2013
Thanks for the great review!
The Gadget Cover Team
Reply to this comment
★★★★★
“Excellent service provided!”
Written on: 02/04/2013 by Cerian_P (1 review written)
Had a bit of a daft accident, my iPhone took a dive down the toilet :( contacted Gadget Cover and in all fairness my claim was processed an awful lot faster than I had imagined. I took the water damaged phone to my nearest Apple store as instructed and I was issued with a replacement iPhone. My cheque of reimbursement was promptly delivered through the post. I am so happy with the way that Gadget Cover dealt with my claim, I would 100% recommend to a friend :) (read more)
Supercovercustomerservices's Response to Cerian_P's Review
Written on: 03/04/2013
Thanks for the detailed review!
For our information, so we can improve our service further, please respond with you reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Mobile Phone Insurance”
Written on: 29/03/2013 by jessmccoy
Instant replies to e-mails, documentation arrived promptly and was very easy to understand. Great insurance- at a great price. To top it all, helpful staff! (read more)
Supercovercustomerservices's Response to jessmccoy's Review
Written on: 03/04/2013
Thanks for the great review!
For our information, so we can improve our service further for you, please respond with your reference number.
Thanks,
The Gadget Cover Team
Reply to this comment
★★★★★
“Big Thank you. The staff are Fantastic!!!!”
Written on: 22/03/2013 by paulg1971 (1 review written)
I recently lost my mobile and the help and support I got from super cover insurance was fantastic. Also I was put in contact with a lady who also helped with regards to my claim and guided me through all the information they needed for the confrence call and at the end of the call was told I was going to get a new handset . Most insurance companies would not even give you the time of day and un helpfull but the staff at Super cover were Excellent from start to finish.And I would highly... (read more)
Supercovercustomerservices's Response to paulg1971's Review
Written on: 26/03/2013
Thanks for your great review!
For our information, so we can improve our service further for you, please respond with your reference number.
Thanks,
The Gadget Cover Team.
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★☆☆☆☆
“refused because of the weather”
Written on: 21/03/2013
Possibly the worst insurance company ive ever dealt with. Around the time i lost my phone we had heavy snow fall. I did everything possible to try and find my phone. On 2 seperate occasions i rang them before 6pm but the office was now closed.. Their staff had obviously gone home because of the bad weather. But now they refuse to cover me as i didnt get to the police station within 24hours. Erm... so its okay for their staff not to risk their lifes in the weather but me as a paying... (read more)
Supercovercustomerservices's Comment
Written on: 21/03/2013
Sorry for this experience.
Please respond with your reference number so we can look into it for you.
Thanks,
The Gadget Cover Team
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★★★★☆
“Good service”
Written on: 17/03/2013 by Karantrikha
Overall the experience was pleasant and smooth I got my phone back in 72 hrs They also offered loan phone (read more)
Supercovercustomerservices's Response to Karantrikha's Review
Written on: 20/03/2013
We appreciate your review!
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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Showing 11 - 20 of 585 Reviews
★★★★☆
“Service with a smile”
Written on: 15/03/2013
the Person who helped deal with my claim was very helpful, as I had not made a insurance claim before. She explained everything & kept me up to date with what was happening. I have no dislikes (read more)
Supercovercustomerservices's Comment
Written on: 20/03/2013
Thanks for the good review!
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★☆
“A good service”
Written on: 15/03/2013
prince was a very helpfull person, and made me feel at ease as I am not very good on the phone. (read more)
Supercovercustomerservices's Comment
Written on: 20/03/2013
Thanks for the review!
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★☆☆
“lots of fun!”
Written on: 14/03/2013
The person I spoke to on my initial call was "efficient" but no more. The next time I spoke to Prince who was so courteous, helpful and efficient and went out of his way to help me in every way possible. it was a pleasure to speak to him. We exchanged some friendly banter and I said I liked his name and did he like the colour purple ! He does ! (read more)
Supercovercustomerservices's Comment
Written on: 15/03/2013
Thanks for your review.
For our information, so we can improve our service further for you, please respond with your reference number.
Thanks,
The Gadget Cover Team
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Supercovercustomerservices's Comment
Written on: 21/03/2013
Thanks for your review.
The Gadget Cover Team
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★★★★★
“I phone 5”
Written on: 14/03/2013
I was very impressed at the way my claim was handled. Very efficient and the phone was only away for a week. (read more)
Supercovercustomerservices's Comment
Written on: 14/03/2013
Thanks for the review!
For our information and to help us improve our service for you, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Excellent Service”
Written on: 13/03/2013
Very quick claims process, decent excess and very good customer service. (read more)
Supercovercustomerservices's Comment
Written on: 14/03/2013
Thanks for your great review!
For our information, so we can improve our service even further for you, please respond with your reference number.
Thanks,
The Gadget Cover Team.
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★★★★★
“Fab service indeed”
Written on: 13/03/2013
The service was great, excellent communication and extremely helpful from start to finish! 1084891 (read more)
Supercovercustomerservices's Comment
Written on: 21/03/2013
Thanks for your great review!
The Gadget Cover Team
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Supercovercustomerservices's Comment
Written on: 21/03/2013
Thanks for your fab review!
The Gadget Cover Team
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★★★★☆
“very good service”
Written on: 13/03/2013
The time it took for the team to answer the phone was very good, was not on hold for to long and the team member at the other end of the phone was very helpful i would defantly recomend the service i had to a freind,and the team member told me about the competion to win a i pad. (read more)
Supercovercustomerservices's Comment
Written on: 13/03/2013
Thanks for your review!
For our information, so we can improve our service even further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Friendly helpful response”
Written on: 13/03/2013
Computers are not my thing but i thought i would try an e.mail and see if i actually got a reply. To my shock yes it had been read and the very helpful Hasan called me the very next day.He was very thorough and clear with what he needed from me, and what action was next required to help me with my claim.How refreashing to talk to someone who seemed actually interested in the job he was doing, and answering all my questions.So far there are no issues just hoping for a speedy repair as it is a... (read more)
Supercovercustomerservices's Comment
Written on: 13/03/2013
Thanks for the amazing review!
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Practical, Understanding and Great Overall Customer...”
Written on: 11/03/2013
With Supercover you can have peace of mind because from personal experience, loosing or having a phone break can be extremely frustrating, so knowing that your going to be dealing with professionals who understand just how urgent it is to be there for your help and solve the problem as efficiently as possible. I would recommend to any one who has any goods of importance that they want peace of mind with. Thank you, 1053982 (read more)
★☆☆☆☆
“Supercover phone/gadget insurance.”
Written on: 11/03/2013 by Brenin (1 review written)
They charge you 10p a minute to call them and then are quite incompetent at dealing with your problem. They will try anything to stop you claiming. You would be better spending your money on magic beans. (read more)
Supercovercustomerservices's Response to Brenin's Review
Written on: 11/03/2013
Apologies for your dissatisfaction.
Please respond with your reference number and we'll look into it for you.
The Gadget Cover Team
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Brenin's reply to Supercovercustomerservices's Comment
Written on: 12/03/2013
My reference number is 1314699 . My claim was refused because the number on the sim tray does not pair with phone. I spoke to iphone surgery about this as they repaired it last time and they said it is possible that the tray may have been swapped during repair.
The imei number on the phone is exactly the same as the one on my contract.
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Supercovercustomerservices's reply to Brenin's Comment
Written on: 14/03/2013
Dear Valued Customer,
Thank you for bringing your dissatisfaction to our attention.
We have taken a look into your claim, unfortunately the reason why your claim has not progressed is due to the proof of purchase you provided us with at the start of the initial claims process. The IMEI on the proof of purchase provided doesn’t correspond with the IMEI on the item you are claiming on. There is a chance that when you took your handset for repair they replaced it without your knowledge, due to this possibility we can contact Apple and get the IMEI miss match rectified. I will arrange for this to be done for you and come back to you
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Showing 21 - 30 of 585 Reviews
★★★★★
“Excellent friendly service ”
Written on: 01/03/2013
[name removed] was very friendly and helpful. She was polite and very informative. I came off the call very happy. I would recommend gadget safe-and if I ever had to call again I'd happily ask for [name removed] to deal with my querie. (read more)
Supercovercustomerservices's Comment
Written on: 06/03/2013
Thanks for your great review.
For our information, so we can improve our service even more for you, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Easy ”
Written on: 01/03/2013
Call handled by [name removed] Ref 586403 Call was very well handled by representative. Patient and professional. Courteous and polite manner. (read more)
Supercovercustomerservices's Comment
Written on: 07/03/2013
Thanks for your great review.
The Gadget Cover Team
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★★★★★
“Polite telephone call”
Written on: 01/03/2013
I spoke to [name removed] today regarding a claim on ref 756882 and I was very happy with the help provided also very polite and appear to know what she was doing. Overall Very Good (read more)
Supercovercustomerservices's Comment
Written on: 07/03/2013
Thanks for this great review.
The Gadget Cover Team
Reply to this comment
★★★★★
“repair to mobile phone ref 869050”
Written on: 01/03/2013
I was given excellent assistance by Mohammed. He explained everything very precise and clear. Great support. (read more)
Supercovercustomerservices's Comment
Written on: 04/03/2013
Thanks for this good review!
The Gadget Cover Team
Reply to this comment
★★★★★
“Super great service”
Written on: 01/03/2013
346443_____ the service I received was second to none... The advisor was friendly, chatty and very helpful from the start of the call to the end of the call... She assisted me every way possible and didn't fail by giving me what I was looking for. I would have no hesitations in passing this service on to any member of my family or friends. (read more)
Supercovercustomerservices's Comment
Written on: 01/03/2013
Thanks for the great review.
The Gadget Cover Team
Reply to this comment
★★★★★
“Very professional support”
Written on: 01/03/2013
The phone support when I dropped and broke my mobile was prompt professional and efficient. My Policy Reference Number is 1108873 (read more)
Supercovercustomerservices's Comment
Written on: 07/03/2013
Thanks for the great review.
The Gadget Cover Team
Reply to this comment
★★★★★
“Excellent friendly service”
Written on: 01/03/2013
The reasons why I thought they deserved 5/5 stars was because there wasn't a big waiting time like normal call centres and the Lady I spoke too was very polite and She made me feel like she had everything under control which is good from a customers point of view as we are wanting to know what's happening. The only bad point was that once my mobile was sent of I didn't hear anything for a while which makes me feel a little worried but once I gave them a call, they made me feel re-assured as... (read more)
Supercovercustomerservices's Comment
Written on: 01/03/2013
Thanks for your great review.
For our information, so we can improve our service further, please respond with your reference number.
Thanks again,
The Gadget Cover Team
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★★★★☆
“Quick and easy”
Written on: 01/03/2013
I phoned to have my I phone repaired after I dropped it. this is my first ever claim on insurance for my phone, so i didn't know what to do. when i phoned customer services the procedure was explained to me and what i needed to do. I did find it awkward that i had to find my contract and post it to them however once this was done i was contacted straight way. I was then told what options were available to me and if my claim was successful, and what the next procedure was, it was quick and... (read more)
Supercovercustomerservices's Comment
Written on: 01/03/2013
Thanks very much for your good feedback.
For our information, to improve our service even more, please respond with your reference number.
Many thanks,
The Gadget Cover Team
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★★★★★
“Efficient excellent service”
Written on: 01/03/2013
My experience has been excellent from the start whether on the phone or via email all employees are happy to help and can not do enought to ensure my claim goes through smoothly I would recommended this service as a hassle free insurance product who are happy to help and guide you through a claim (read more)
Supercovercustomerservices's Comment
Written on: 01/03/2013
Thanks for the good feedback.
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Thank The Lord ”
Written on: 01/03/2013
My daughter had her I phone 5 for a week when she dropped it smashing the screen. I was so pleased when the helpfull staff made it so easy to claim for a repair. My daughter is now very happy that it will be repaired. Thank goodness for that. Quick and simple to claim. Friendly helpful staff. (read more)
Supercovercustomerservices's Comment
Written on: 01/03/2013
Thanks for the great feedback.
For our information, so we can improve our service even more, please respond with your reference number.
Thanks,
The Gadget Cover Team
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Showing 31 - 40 of 585 Reviews
★☆☆☆☆
“waste of time”
Written on: 28/02/2013 by jack123sss
Supercover insurance are a huge waste of time and money. I feel completely ripped off after paying insurance for 2 years and not receiving my phone back from sending it off for 2/3 months because of unnecessary complications clearly made to slow the process and make it difficult for the customer. In adddition i was charged an excess 25 quid to get it repaired. jokes (read more)
Supercovercustomerservices's Response to jack123sss's Review
Written on: 01/03/2013
Sorry to hear of this.
Please respond with your reference number, and we'll look into it for you.
Thanks,
The Gadget Cover Team
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★☆☆☆☆
“horrendous service”
Written on: 28/02/2013
The original claim was processed two weeks ago, yet I'm still without my phone. During these two weeks they have verified every aspect of the claim, then finally when everything is on track I get back in touch for them to tell me there are no Iphones in stock?! Not to mention I pay £10 per month to cover loss aswell as a £50 fee! Would not recommend this company to anyone. (read more)
Supercovercustomerservices's Comment
Written on: 28/02/2013
Sorry to hear of this unpleasant experience.
Please respond with your reference number, and we'll look into it for you, ASAP.
Thanks,
The Gadget Cover Team
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★★★★☆
“Wanted too know exactly what was wrong, gave me all...”
Written on: 21/02/2013
Wanted too know exactly what was wrong, gave me all the information that i asked for, would recommened to family and friends, gave me the time to explain what had happened to my mobile, and told me what the next step would be and how long it would take. (read more)
Supercovercustomerservices's Comment
Written on: 22/02/2013
Hi,
Thanks for your good review.
For your information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★☆☆☆☆
“Worst experience”
Written on: 19/02/2013
First of all I would like to draw your attention to the reviews that have given this company anything above 3 stars. See how misspelt and gramatically incorrect they are? Allow this to affect your judgement of how trustworthy these sources are. I have been left waiting for six weeks from the time my phone was stolen and I originally made the claim before I got a replacement phone. The number you have to call to chase up your claim (Don't expect the claims handler to chase up your claim... (read more)
Supercovercustomerservices's Comment
Written on: 20/02/2013
Hi,
Apologies for this bad experience. Please respond with your reference number and we'll look into the issue for you, ASAP.
Thanks,
The Gadget Cover Team
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Rogerdowe's Comment
Written on: 28/02/2013
My son cancelled his insurance he got with his new Nokia 800 and took out this"premium" product online. He is 19 years old and lost his phone on a boys night out and when he phoned to progress with a claim he was told he did not need to do anything as they would get back to him. He has had exactly the same issues as you, they even tried to lie to me over the phone and now they have refused to replace the phone as he did not get a crime number despite being told by customer services that he did not need to as he "lost" it.
Unhappy ex-customer Norwich.
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123456Abcde's Comment
Written on: 24/03/2013
You need to complain to the company. They refunded the cost of my calls but nothing more. The best thing to do is write a review about them to make sure other customers do not take up insurance with this company.
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★★★★★
“Phone insurance”
Written on: 17/02/2013
I was dealt with quickly and waiting time to be answered was good. My claim was dealt with by Prince and he was very helpful. The price if the phone call however was very high. I think this could be worked on. (read more)
Supercovercustomerservices's Comment
Written on: 18/02/2013
Thanks for your great review.
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★☆
“I phone 5 smashed screen ”
Written on: 17/02/2013
I felt that the person i talk to on the phone was very understanding about how i smashed my screen on my phone. The person also helped me changed my details of address also answered every question i asked i felt like my claim was under control and can feel like i can claim again to if i need to was very happy with my claim . (read more)
Supercovercustomerservices's Comment
Written on: 18/02/2013
Thanks for your good review!
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
Supercovercustomerservices's Comment
Written on: 18/02/2013
Thanks for calling us "the best".
For our information, so we can improve our service further, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★☆
“good i am happy”
Written on: 15/02/2013
well overhall good service but i woul change the phone system so that its queens english because its hard to understad also the call staff when first putting in a claim it was a hard job talking to the girl on the phone because she diddnt speak good english so that would be my maain down side because it had taken around 30mins out of a 40 min phone call just repeating my self but when i phoned today there was a english girl on the phone so that helpt me loads i was only on the phone 4 mins (read more)
Supercovercustomerservices's Comment
Written on: 18/02/2013
Thanks for your good and detailed review.
For our information, so we can make our service even better, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★★★★★
“Fast service”
Written on: 15/02/2013
The service they provided was painless and everything was done over a few emails. Very quickly done and no fuss. I had recently bought a new phone and had to switch the cover so that my new phone would be covered if anything happened to it. (read more)
Supercovercustomerservices's Comment
Written on: 18/02/2013
Thanks for your great review.
For our information, so we improve our service even more, please respond with your reference number.
Thanks,
The Gadget Cover Team
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★☆☆☆☆
“Loss of phone not covered”
Written on: 15/02/2013
Had my iphone stolen from in front of me whilst in the pub. Reported it to the police cancelled by sim etc. Offender was captured on CCTV but couldnt be identified - sent a stolen claim into gadgetsafe because i was led to believe is was covered in case of theft through Yorkshire Banks marketing brochures. Then it started with "we want a copy of the sale of invoice" which i had Thanks "now we want a copy of the delivery note" which i had "now we want to see an invoice with the seriel no and... (read more)
Supercovercustomerservices's Comment
Written on: 18/02/2013
I'm sorry for your bad experience.
Please respond with your reference number, and we'll look into this ASAP.
Thanks,
The Gadget Cover Team
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Supercovercustomerservices's Comment
Written on: 09/05/2013
Thanks for the great review!
The Gadget Cover Team