Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★☆☆☆☆

“Worst company ever”

Written on: 03/12/2016 by Alissa488 (1 review written)

Dont want replace my phone after I provide everything they ask. Zero stars… Read Full Review

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★☆☆☆☆

“Take your Money But Wont Honour Genuine Claim!! Liars!!”

Written on: 21/10/2016 by kennyheb (1 review written)

Took out Insurance with this crowd and was unfortunate enough to have to make a claim. I filed a claim and sent all required proof of ownership and usage etc. at which point they asked for proof of last date time of usage which my carrier said was impossible to provide. I contacted them and said they were welcome to contact my carrier however they just canceled the claim. So even though I provided all required information at the point of claim Supercover turned round and requested… Read Full Review

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★☆☆☆☆

“Supercover is nor super!”

Written on: 11/10/2016 by Piggy36 (1 review written)

23/09/16 Still no phone. Told it was ordered 10 days after claim made. It hadn'tarrived by yesterday. I called today and they stated it had been ordered from Argos but they have no tracking number so can not supply and estimated day of arrival. Almost 3 weeks and still no phone. 30/09/2016 Still no phone 25 days after making a claim. I called them and they now say that this will have to be chased up with Argos. Apart from this review this whole experience is leaving me speachless. No reply… Read Full Review

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★☆☆☆☆

“If I could give them zero stars I would”

Written on: 03/10/2016 by jaybaguk (1 review written)

I first phoned to claim for a damaged Apple watch on 8/8/16. I filled in the on line form and sent a photo of my proof of purchase and waited. I heard nothing for about a week so I called to see what was happening and was informed that the person dealing with my claim had been out of the office for a few days. Nobody else, it seems, bothered to look at/took responsibility for my claim so it just lay there until the person returned. She gave me the option of sending it direct to Apple, paying… Read Full Review

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★☆☆☆☆

“Worst insurance company”

Written on: 18/08/2016

Please do not insure your item with this company. I insured a mobile phone and the company have been appalling. Getting in touch with them takes ages as they don't have enough people manning the phones and when you do get through no one can do anything anyway. I had to have two 'phone interviews' where they ask you the same questions repeatedly. I know they need to check genuine claims but I felt like an offender! It took almost a week before they issued a phone and when it came, was locked… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 12/08/2016 by Lindax (1 review written)

I would not recommend this company had my phone insured by them had to make a claim as damage to my phone It took about 2 weeks and when finally got my phone back was disgusted they had fixed the glass hadn't touched the casing Said because it didn't stop the phone from working then it wasn't covered , but Quick to phone for exes payment would never use this company again… Read Full Review

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★☆☆☆☆

“HORRENDOUS CUSTOMER SERVICE AND BRAINDEAD STAFF”

Written on: 19/07/2016 by KT12345 (1 review written)

If you want a quick swap over when you've damaged a gadget, this insurance company is not the company. This is the complaint I logged to gadget cover and have had no response. I damaged my phone screen on the 30th of July, I have never put a claim in before with your company so was unsure on the procedure on how it works. I filled your claim form out and sent it to the relevant email, within the next working day my claim was accepted which is great. I was then given the option to either go to… Read Full Review

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★★★★★

“Brilliant ad Professional Experience”

Written on: 10/06/2016 by Chloemf94 (1 review written)

I recently had my phone stolen while on holiday in Benidorm. I made my claim on Monday evening and completed the process by Tuesday. I then received the replacement phone on Thursday! I couldn't believe how quickly it arrived. My overall experience with Gadget insurance was a dream, all staff where super helpful especially the lady who dealt with my claim. I can't express my thanks enough. I will definitely be recommending Gadget insurance t friends/family. Thanks again. … Read Full Review

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★☆☆☆☆

“Not impressed with Supercover ”

Written on: 08/06/2016 by cathy090176 (1 review written)

I recently had a claim with yourselves in relation to a phone theft. I was disgusted by the way your staff treated me. Firstly I was made to feel as if I was making the whole thing up. Secondly I sent an email advising that I could be contacted on my same phone number as I had put a new sim into an old phone. Nobody made any contact. Thirdly the about of information I had to provide was beyond a joke. I did not have my boarding pass departing Dublin I only had a boarding pass returning to… Read Full Review

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★☆☆☆☆

“Supercover NOT!!!!”

Written on: 27/05/2016 by Floodrf215 (1 review written)

WARNING I've got 2 policies with Supercover. Rip off they tell you one price in emails then add on when they phone you. Wouldn't be so bad if I hadn't payed them £260 insurance over so many months. Cancelled policies. They put the phone down on me , rang me back?? Seriously. I'm done u won't be getting anymore money off me. Could of fixed the phone at first asking price then would of kept a good customer. Do not think your phones safe with these!!… Read Full Review

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★★★☆☆

“2050214”

Written on: 26/05/2016 by Peyton464 (1 review written)

I have recommended this service to friends with businesses and colleagues for personal use, its a reasonably priced service not always very quick though, the speed of turnaround is very slow… Read Full Review

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★★★★★

“Brilliant service , prompt replacement. First class ”

Written on: 24/05/2016 by rlen (1 review written)

Lost my phone on Sunday which these days is almost like the end of the world!! Thanks to supercover I had a replacement delivered to me by Friday. Quick to answer the phone and very helpful I have absolutely no issues recommending them to anyone. Special mention to Karlvinder who was a great help and a credit to your company… Read Full Review

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★★★★★

“Fast response , super friendly ”

Written on: 02/05/2016 by asSawyer1981 (1 review written)

Very prompt helpful service . Get a response re your claim and a cheque very fast . … Read Full Review

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★☆☆☆☆

“Better customer service is required.”

Written on: 01/05/2016

The initial discussion with customer service staff was contradictory. Firstly said I had two policies and then said oh no you where attached to another policy oh hang on your policy has been cancelled by yourself due to the inability to communicate effectively with customers. As soon as I challenged this the individual said she would pass on to the investigations team. I had on a number of occasions have to chase the progress of my complaint and when it was found I was in the right it did… Read Full Review

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★★★★★

“Excellent speedy repair”

Written on: 22/04/2016 by onZimmerman314 (1 review written)

Phone sent. Bit annoyed had today special delivery cost when I already paid excess. However, phone came back in three days. Fully fixed looked like new… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/04/2016

I was dealt with by friendly staff, calls were confirmed by email straight away & my broken item was repaired & returned very quickly… Read Full Review

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★☆☆☆☆

“Money robbers!”

Written on: 18/04/2016 by liver112 (1 review written)

I had my phone stolen in January and they told me to do a numbers of things in order to complete my claim. Once completed, I sent it through and was told I was not covered as the phone was stolen outside of arms length, yes you read that right. The company doesn't care about its customers, and are only there to take your money. NEVER EVER USE THIS MONEY ROBBING COMPANY!!!!!!!!… Read Full Review

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★☆☆☆☆

“Carry on taking money once you leave contract”

Written on: 25/03/2016 by Dgstuart (1 review written)

I cancelled my contract with super cover a year ago, the company sent an email stating it was cancelled. Since then they took 2 payments from my account totalling £50. 6 weeks since I first contacted them I have had no money. Constantly saying it must be past onto another department please wait 8 weeks. One man called and said the money had been paid, getting very argumentative. I emailed a copy of the bank statement showing the dates he said they were paid. He then hung up the phone and… Read Full Review

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★★★★★

“Amazing”

Written on: 07/03/2016 by DayamiHolden (1 review written)

I am extremely prone to breaking my phone so I decided to take out insurance with Supercover. When i did break my phone The claim process was very quick. I live in London and the phone was sent immediately. Just under a week later, a parcel arrived which was my phone. The phone seemed to be a brand new phone with a new screen as well as a new back. Very impressed with the service and would highly recommend Supercover to a friend!… Read Full Review

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★★☆☆☆

“Non-waranteed repairs, poor workmanship and parts.”

Written on: 25/02/2016 by 3Cardenas (1 review written)

I broke my iphone 6 screen. it was repaired and after some weeks (uit was in a case) I noticed the screen was not flush and the battery was cutting out intermittently. i returned the phone again. the phone was repaired and the screen was fitted better 9stillnot perfect as it was when new) but now the bottom right corner is no longer touch sensitive. The customer service is good but if you want to retian your Apple waranetee do not use Supercover insurance. the parts are non-apple parts. the… Read Full Review

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