Supercover Insurance Reviews

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1.8 stars
Average rating for this product is: 1.8 out of 5

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Average Ratings for Supercover Insurance

  • Customer service1.9 stars
  • Value for Money2 stars
  • Overall rating1.8 stars

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79 Reviews For Supercover Insurance

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    OMG! What an awful company. My iPhone was damaged by water. I phoned Supercover to make a claim and have had nothing but trouble. I have been lied to on a number of occasions saying that my phone has been sent back to me when it hasn't. One of the advisors said my phone was with apple being fixed then a few hours later I was told that was not the case and I was getting a new phone. They have no idea what is going on. If you want to speak to a manager you have to wait 48hrs for them to ring back. Then they don't! I have complained (which doesn't make a blind bit of difference) and threatened the FSA and that doesn't seem to have done anything either. 3 weeks later and I am still none the wiser as to what is happening to my phone.

    STAY WELL AWAY FROM THIS COMPANY.

  • Guest 20th Nov 2009

    Reviewer rating: 4 stars


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    i have Dealt With Supercover on a claim made for a mobile phone lost and have to say that from start to finish thay have been excllent and professional. I feel that many of the comments on here are spiteful and misleading and certainly not fair-my experience overall has been more than satisfactory.

  • Guest 19th Nov 2009

    Reviewer rating: 5 stars


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    Supercover has just sent me a brand new phone as a replacement for my old tatty phone. I had a copy my purchase receipt and paid the agreed access fee. I must say that they have asked a few questions but it all went well.

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    Shocking service. Only received a replacement after paying extra money for an upgrade and threatening to take them to the FSA. AVOID AT ALL COSTS as it's nothing more than a scam and this company should be closed down.

  • Guest 10th Nov 2009

    Reviewer rating: 5 stars


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    I got my claim approved and I have a new phone and all in 4 days.
    Thank you Supercover

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


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    I strongly recommend not using this organisation. Incredibly difficult to contact and misleading information provided. You have to chase and chase to get any response.

    My claim was declined because i did not report to the police within 24 hours, despite my report to Supercover on a Friday evening. Be careful, they will hide behind this technicality. This is after 5 weeks of 'processing my claim' and a discussion with their Appeals officer.

    Waste of money - use someone else. ...

  • Guest 6th Nov 2009

    Reviewer rating: 4 stars


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    I was very plesed with the excellent service I received. I feel that some of the reviews here are misleading adn perhaps unfair. The operator was courteous spoke good English and dealt with my claim efficiently. It made a change not having to deal with an overseas call centre, which can be frustrating and irksome. Thank you Supercover continue the good work.

  • Guest 4th Nov 2009

    Reviewer rating: 3 stars


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    First and foremost after reading many of the comments written on this website I have to say that I feel that any person stupid enough not to read the fine print or terms and conditions need their heads examined. After being a customer for almost a year I have just done a claim with Supercover.
    Firstly it is slightly annoying to have to send in a proof of purchase but once done its done. Admittedly I had some issues with the time frame but I can honestly say that the customer service was very goo ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Supercover Insurance go by various name . One of which is Gadget Cover and Insure and Smile. They are the Worst, most dubious, and conniving insurance, Ever. I made a claim for my laptop which got stolen from my car. The laptop insurance had been taking out in february, and i paid for the full year. I then made a claim this october. I have provided them with everything they requested, 4 weeks later(supposed to take 48hours replacement). They said my claim was authorised, a few days later they th ...

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    If I could give them 0 stars I would. By far, the worst insurance company I have ever had the displeasure of dealing with. I was lured in by probably some fake online customer reviews and the price, but don't fall for it. Had my iphone 3G stolen, reported it, got a police report. It didn't make one bit of difference. It was the worst customer service I have ever experienced. Firstly they asked me to fill out an online claim form. After hearing nothing for a couple of weeks they called me and sa ...

  • Guest 28th Oct 2009

    Reviewer rating: 5 stars


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    Supercover is Superfast *****

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    DO NOT USE THIS COMPANY! I AM DEADLY SERIOUS!!!!!!!
    They go under the name of Treacle Ltd, Talkcover and Supercover.
    You will not get any compensation for your phone, they will take your money and run. Any good reviews they receive I would be very dubious about as this company are very bad. They are a very unprofessional outfit, ignorant, arrogant and make fasle promises, they took over 5 weeks to say no, all 3 ponits raised were completely false, they even said I hadn't notified the police even ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    My son dropped his iphone on 8th September. I sent a fax with proof from 02 on 9th September. It is now 22 October and they have promised me the iphone will be be with him shortly. I have telephone around 10 times and spoken to different people. This company is rubbish and I have my own iphone insured with them, but when it is up for renewal I will choose a better company. Honestly, it is terrible service.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    Fake company , Stolen your money by Call center No. and All the people that suffered from this company must report to the police .

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    Made a claim and i sent of the phone in the self addressed envolope they provided.

    They then said they had not recieved the phone 2 weeks later, i contacted the Royal Male who provided me with the correct number to find out it was signed for at there destination.

    They still said that it had not been recieved to then i found a nice email in my inbox claiming that they have cancelled my policy as of that day.

    So i am now a phone down, (iPhone to be exact) and £75 exccess as well as 17 mon ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    This company is outrageous. Stay well clear.

    I dropped my iPhone over a month ago and sent it off within a week of dropping it (had to wait for the packaging to be sent to me) still nothing back.

    I have chased several times via e-mail as I refuse to pay for their over priced phone service. Not only have they not answered the questions I have asked they take over a week to give you a mail back saying "still waiting on Apple". It takes 2 screws to be undone and a new screen can then be fitted. W ...

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    very annoyed with the overall service from Supercover, they have had my iPhone 2G for a month now, and after being told PRIOR to sending my phone to them for repair that it would take 48 hours I am fuming. They cannot even tell me when I am likley to get a replacement so I could be waiting several weeks. It is the worst company I have ever dealt with AVOID AVOID AVOID.

  • Guest 2nd Oct 2009

    Reviewer rating: 1 stars


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    this company is a complete scam i got a nokia 5800 with 02 in june. it fell out my pocket at the end of july and landed straight a in a puddle and hasnt turned on since. NOW ive contacted supersh*tinsurance numerous amounts of times sent my proof of purchase of 4 times, 3 by recorded delivery by royal mail and these clowns tell me every time that they havent received it this company makes you want to pull your hair out. they make no effort what so ever to contact you. the royal mail have even to ...

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    No wonder everyone the reviews here are so bad on Supercover! I came all the way here to report how bad the company were and how lame the processing team are. Waste my time, money and still without a replacement phone.

    Big time wasters! Stay away from them totally and get insured from your network service provider, when you go for cheap insurance - the company and people who work there are cheap too. Keep dragging a claim forever and want you to call their premium number. I see that I have spe ...

  • a1y 29th Sep 2009

    Reviewer rating: 1 stars


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    Supercover Insurance - 48 hour claim time ...................... I think not so far its been 264 hrs and still no phone !!!

    PLEASE BEWARE