Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
51% of users recommend this
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★★★★☆

“Was a bit disapointed that my renewal had not been...”

Written on: 20/02/2015 by sandy156 (1 review written)

Was a bit disapointed that my renewal had not been updated from oct 14 although after chasing myself these were eventually done and the timescale once on was very fast and very happy with the service and communication received… Read Full Review

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★★★☆☆

“Helpful people - some terms aren't great , but good...”

Written on: 19/02/2015 by MileyKilgore (1 review written)

I logged my stolen device with Supercover as soon as I had all the relevant info and issued it. The team were constantly trying to get in touch with me which was good as I waned to get it resolved quickly however it seemed they needed to triple check everything I had issued them with, including a conference call with my phone service provider. Not a problem, but felt like there was no need to provide all the forms of this was how it would be resolved. Phone came in 4 working days, just in a… Read Full Review

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★★★★★

“PROMPT EFFICIENT SERVICE ”

Written on: 19/02/2015 by niPugh83 (1 review written)

I AM VERY HAPPY WITH MY CLAIM FOR MY DAMAGED IPAD .MY CLAIM WAS DEALT WITH VERY QUICKLY & SMOOTHLY.THANK YOU… Read Full Review

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★★★★★

“Everyone most helpful in assisting me resolve issue on...”

Written on: 11/02/2015 by Dulceq310 (1 review written)

Everyone most helpful in assisting me resolve issue on that day which was most useful with our location, ie I was at meeting in Glasgow and therefore able to be in Apple store rather than having to ssend phone away and be much longer getting resolved… Read Full Review

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★★★★★

“service second to none”

Written on: 30/01/2015 by HannahKenney (1 review written)

I recently contacted Supercover for two separate gadget claims and I can honestly say that everything was dealt with in a speedy and very efficient manner. After having the gadgets replaced (both Apple products) I emailed the receipts and received acknowledgement almost immediately and the cheque was in my hand within four days (including the weekend). I have been insured for gadget cover for the past three years and would highly recommend them… Read Full Review

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★★★★★

“Wonderful service ”

Written on: 28/01/2015 by Laurabetteridge (1 review written)

Patient and considerate service. Which made the customer feel like the actually matter. Explained everything well and did exactly what he promised. Ref 1698383 well done… Read Full Review

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★★★★★

“Fab service”

Written on: 24/01/2015 by Raiden284 (1 review written)

It was so easy and quick to make my claim and it was settled within days. Brilliant company to do business with and friendly advisors thanks !!… Read Full Review

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★★★★★

“1684400”

Written on: 21/01/2015 by Rafferty149 (1 review written)

Claiming for a replacement for my broken ipad was quick and straightforward. I was given clear instructions on how to get a new one and then reimbursed with the cost promptly… Read Full Review

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★★★★★

“Got my phone back so quickly!”

Written on: 20/01/2015 by Jadae29 (1 review written)

I sent my phone off on a Thursday morning and it was returned to me by the Monday. In full working ordered and safely packaged. The team on the phone were so helpful, I couldn't have asked for more!… Read Full Review

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★★★★★

“Excellent sevice”

Written on: 20/01/2015 by AubreyRafferty (1 review written)

Right from the start either via email or phone the staff were very helpful in deed and guided me through maim. Any problems I felt I had were dealt with and I was assured a first class service which I received. The only problem I had was there were no people working on a Saturday which most companies do, the phone I received as the replacement I was very pleased with and it did not take long to receive it would highly recommend thankyou… Read Full Review

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★★★★★

“Very helpful, reassuring and worth every penny”

Written on: 14/01/2015 by stephenparr (1 review written)

Its stressful when something is broken or lost and it seems your team understands and is great with customer service and in resolving the loss or breakage so peace of mind is assured Thanks again, all the best. … Read Full Review

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★★★★★

“Broke my iPhone 5c and going through this insurance...”

Written on: 14/01/2015 by jbell7171 (1 review written)

Broke my iPhone 5c and going through this insurance was really straightforward and helpful. Everything was taken care of in one phonecall and it was really easy. Very happy to be getting a new iPhone by the weekend!! :)… Read Full Review

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★★★★★

“Efficient friendly service, very straight forward.”

Written on: 14/01/2015 by johnjulious (1 review written)

My daughter managed to spill her Sunday dinner over her new Macbook Pro! I contacted Supercover who responded quickly with clear directions as to what to do, what info and documentation needed. When the computer was repaired by Apple I sent off the receipts and the insurance cheque arrived three days later. I can recommend this company… Read Full Review

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★★★★★

“Helpful and professional service”

Written on: 12/01/2015 by SusanRicketts (1 review written)

Very efficient and helpful service. I have recommended my daughter take out cover for her iphone with Protect my bubble because of the good service received… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/01/2015 by Jogler (1 review written)

From start to finish excellent service would reccomend to a friend. They were friendly and explained alls. Niggle about the phone replies so use email very effiecient… Read Full Review

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★★★★★

“Sony Xperia 2 Lost phone ”

Written on: 06/01/2015 by astoundsteve (1 review written)

I lost my mobile phone and for once I was dealing with a company that sorted e out a new one very quickly, in the past when i was with EE I was passed from pillar to post which was very stressful. Supercover handled my claim very quickly and professionally. I would definitely recommend. Reference Number 1544865… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 01/01/2015 by Glennrobson (1 review written)

Reference number: 1673408 Excellent customer service very helpful staff! If I had a problem theman on the phone gave me a contact number for if I had any troubles. Really quick send back with the money only two days in the post! … Read Full Review

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★★★★★

“very good insurance company”

Written on: 01/01/2015 by 85Ballard (1 review written)

Customer service are always polite and helpful. Service provided is fast, repairs are also fast and i have never had a problem afterwards. I am extremely clumsy so having a service i can trust and rely on is brilliant. Ref no: 1113343… Read Full Review

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★★★★★

“Experience feedback ”

Written on: 31/12/2014 by ancaplesu (1 review written)

Reference Number 1471739 Hello Couple of weeks ago I made a claim as my phone broke and I was hepled by a very professional, nice and helpful team. Great service with quick answers and fast problem solved. Thank you very much for your help :) Ligia Anca Plesu… Read Full Review

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★★★★★

“Absolutely fantatstic”

Written on: 25/12/2014 by vdDoherty475 (1 review written)

The staff couldn't help more there had been a technical error and they corrected it in less that 24 hours Worked around me and were so helpful I would definitely recommends to a friend and family!… Read Full Review

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