Supercover Insurance Reviews

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 73 reviews

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Average Ratings for Supercover Insurance

  • Customer service1.8 stars
  • Value for Money1.9 stars
  • Overall rating1.8 stars

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73 Reviews For Supercover Insurance

  • Guest 6th Nov 2009

    Reviewer rating: 4 stars


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    I was very plesed with the excellent service I received. I feel that some of the reviews here are misleading adn perhaps unfair. The operator was courteous spoke good English and dealt with my claim efficiently. It made a change not having to deal with an overseas call centre, which can be frustrating and irksome. Thank you Supercover continue the good work.

  • Guest 4th Nov 2009

    Reviewer rating: 3 stars


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    First and foremost after reading many of the comments written on this website I have to say that I feel that any person stupid enough not to read the fine print or terms and conditions need their heads examined. After being a customer for almost a year I have just done a claim with Supercover.
    Firstly it is slightly annoying to have to send in a proof of purchase but once done its done. Admittedly I had some issues with the time frame but I can honestly say that the customer service was very goo ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Supercover Insurance go by various name . One of which is Gadget Cover and Insure and Smile. They are the Worst, most dubious, and conniving insurance, Ever. I made a claim for my laptop which got stolen from my car. The laptop insurance had been taking out in february, and i paid for the full year. I then made a claim this october. I have provided them with everything they requested, 4 weeks later(supposed to take 48hours replacement). They said my claim was authorised, a few days later they th ...

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    If I could give them 0 stars I would. By far, the worst insurance company I have ever had the displeasure of dealing with. I was lured in by probably some fake online customer reviews and the price, but don't fall for it. Had my iphone 3G stolen, reported it, got a police report. It didn't make one bit of difference. It was the worst customer service I have ever experienced. Firstly they asked me to fill out an online claim form. After hearing nothing for a couple of weeks they called me and sa ...

  • Guest 28th Oct 2009

    Reviewer rating: 5 stars


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    Supercover is Superfast *****

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    DO NOT USE THIS COMPANY! I AM DEADLY SERIOUS!!!!!!!
    They go under the name of Treacle Ltd, Talkcover and Supercover.
    You will not get any compensation for your phone, they will take your money and run. Any good reviews they receive I would be very dubious about as this company are very bad. They are a very unprofessional outfit, ignorant, arrogant and make fasle promises, they took over 5 weeks to say no, all 3 ponits raised were completely false, they even said I hadn't notified the police even ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    My son dropped his iphone on 8th September. I sent a fax with proof from 02 on 9th September. It is now 22 October and they have promised me the iphone will be be with him shortly. I have telephone around 10 times and spoken to different people. This company is rubbish and I have my own iphone insured with them, but when it is up for renewal I will choose a better company. Honestly, it is terrible service.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    Fake company , Stolen your money by Call center No. and All the people that suffered from this company must report to the police .

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    Made a claim and i sent of the phone in the self addressed envolope they provided.

    They then said they had not recieved the phone 2 weeks later, i contacted the Royal Male who provided me with the correct number to find out it was signed for at there destination.

    They still said that it had not been recieved to then i found a nice email in my inbox claiming that they have cancelled my policy as of that day.

    So i am now a phone down, (iPhone to be exact) and £75 exccess as well as 17 mon ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    This company is outrageous. Stay well clear.

    I dropped my iPhone over a month ago and sent it off within a week of dropping it (had to wait for the packaging to be sent to me) still nothing back.

    I have chased several times via e-mail as I refuse to pay for their over priced phone service. Not only have they not answered the questions I have asked they take over a week to give you a mail back saying "still waiting on Apple". It takes 2 screws to be undone and a new screen can then be fitted. W ...

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    very annoyed with the overall service from Supercover, they have had my iPhone 2G for a month now, and after being told PRIOR to sending my phone to them for repair that it would take 48 hours I am fuming. They cannot even tell me when I am likley to get a replacement so I could be waiting several weeks. It is the worst company I have ever dealt with AVOID AVOID AVOID.

  • Guest 2nd Oct 2009

    Reviewer rating: 1 stars


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    this company is a complete scam i got a nokia 5800 with 02 in june. it fell out my pocket at the end of july and landed straight a in a puddle and hasnt turned on since. NOW ive contacted supersh*tinsurance numerous amounts of times sent my proof of purchase of 4 times, 3 by recorded delivery by royal mail and these clowns tell me every time that they havent received it this company makes you want to pull your hair out. they make no effort what so ever to contact you. the royal mail have even to ...

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    No wonder everyone the reviews here are so bad on Supercover! I came all the way here to report how bad the company were and how lame the processing team are. Waste my time, money and still without a replacement phone.

    Big time wasters! Stay away from them totally and get insured from your network service provider, when you go for cheap insurance - the company and people who work there are cheap too. Keep dragging a claim forever and want you to call their premium number. I see that I have spe ...

  • a1y 29th Sep 2009

    Reviewer rating: 1 stars


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    Supercover Insurance - 48 hour claim time ...................... I think not so far its been 264 hrs and still no phone !!!

    PLEASE BEWARE

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    Just made a claim with supercover. Took out the insurance in may to cover me against loss, damage, theft etc. They have now told me that due to a change in my policy im not covered against loss and that they had sent me a letter to tell me this. I did not recieve any letter and I'm now left without an iphone that will cost me hundreds to replace.

  • Guest 25th Sep 2009

    Reviewer rating: 1 stars


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    Supercover Insurance - Joker, scam company, cost £1 a minute to ring them, cost me £20 in waiting in que,still claim pending after 2 months....u rather pay £10 a month with 02...

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    How on earth Supercover Insurance are still operating i will never know. It should be closed down immediatley. They are a joke and im going to report them right now to trading standards...i have took all the right steps and 4 days later still got nothing. BEWARE

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    Dropped my iPhone and damaged the screen and immediately made a claim with Supercover Insurance. Was not happy to find that the claimline number is premium rate. This should be made very clear during purchase as no alternative is offered. At least when other companies do this they give you a free alternative such as contact via website. Personally I believe it is wrong to charge people for making a claim. That's what the insurance is for! And in my experience you have to contact it repeated to g ...

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    Whar A Joke..
    No customer service, attitude problem, what a mistake to join three guys.
    When I made my claim they asked me for prof of purchase, I rang 02 whom instanlty sent me an email from 02 containng all the details I needed, I fowarded this yo supercover whom tell me we can't accept forwaded emails, they need a direct email from them... 3 months cannot get a stupid claim in...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    IPOD owners buy the O2 insurance within 28days of phone purchase. I was told I could get this at anytime but could not and went with supercover insurance. After dropping my phone in APRIL my phone went back 4 times due to fault repairs, cosmetic damage following repairs etc,. Since April they actually had my phone longer than I have! One time in the first three weeks of them having it I had 2 calls asking what was wrong despite phoning (0870) , emailing and writing! When I rang again to compla ...