Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
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Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

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Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★☆☆☆☆

“Worst insurance company”

Written on: 18/08/2016

Please do not insure your item with this company. I insured a mobile phone and the company have been appalling. Getting in touch with them takes ages as they don't have enough people manning the phones and when you do get through no one can do anything anyway. I had to have two 'phone interviews' where they ask you the same questions repeatedly. I know they need to check genuine claims but I felt like an offender! It took almost a week before they issued a phone and when it came, was locked… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 12/08/2016 by Lindax (1 review written)

I would not recommend this company had my phone insured by them had to make a claim as damage to my phone It took about 2 weeks and when finally got my phone back was disgusted they had fixed the glass hadn't touched the casing Said because it didn't stop the phone from working then it wasn't covered , but Quick to phone for exes payment would never use this company again… Read Full Review

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★☆☆☆☆

“HORRENDOUS CUSTOMER SERVICE AND BRAINDEAD STAFF”

Written on: 19/07/2016 by KT12345 (1 review written)

If you want a quick swap over when you've damaged a gadget, this insurance company is not the company. This is the complaint I logged to gadget cover and have had no response. I damaged my phone screen on the 30th of July, I have never put a claim in before with your company so was unsure on the procedure on how it works. I filled your claim form out and sent it to the relevant email, within the next working day my claim was accepted which is great. I was then given the option to either go to… Read Full Review

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★★★★★

“Brilliant ad Professional Experience”

Written on: 10/06/2016 by Chloemf94 (1 review written)

I recently had my phone stolen while on holiday in Benidorm. I made my claim on Monday evening and completed the process by Tuesday. I then received the replacement phone on Thursday! I couldn't believe how quickly it arrived. My overall experience with Gadget insurance was a dream, all staff where super helpful especially the lady who dealt with my claim. I can't express my thanks enough. I will definitely be recommending Gadget insurance t friends/family. Thanks again. … Read Full Review

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★☆☆☆☆

“Not impressed with Supercover ”

Written on: 08/06/2016 by cathy090176 (1 review written)

I recently had a claim with yourselves in relation to a phone theft. I was disgusted by the way your staff treated me. Firstly I was made to feel as if I was making the whole thing up. Secondly I sent an email advising that I could be contacted on my same phone number as I had put a new sim into an old phone. Nobody made any contact. Thirdly the about of information I had to provide was beyond a joke. I did not have my boarding pass departing Dublin I only had a boarding pass returning to… Read Full Review

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★☆☆☆☆

“Supercover NOT!!!!”

Written on: 27/05/2016 by Floodrf215 (1 review written)

WARNING I've got 2 policies with Supercover. Rip off they tell you one price in emails then add on when they phone you. Wouldn't be so bad if I hadn't payed them £260 insurance over so many months. Cancelled policies. They put the phone down on me , rang me back?? Seriously. I'm done u won't be getting anymore money off me. Could of fixed the phone at first asking price then would of kept a good customer. Do not think your phones safe with these!!… Read Full Review

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★★★☆☆

“2050214”

Written on: 26/05/2016 by Peyton464 (1 review written)

I have recommended this service to friends with businesses and colleagues for personal use, its a reasonably priced service not always very quick though, the speed of turnaround is very slow… Read Full Review

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★★★★★

“Brilliant service , prompt replacement. First class ”

Written on: 24/05/2016 by rlen (1 review written)

Lost my phone on Sunday which these days is almost like the end of the world!! Thanks to supercover I had a replacement delivered to me by Friday. Quick to answer the phone and very helpful I have absolutely no issues recommending them to anyone. Special mention to Karlvinder who was a great help and a credit to your company… Read Full Review

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★★★★★

“Fast response , super friendly ”

Written on: 02/05/2016 by asSawyer1981 (1 review written)

Very prompt helpful service . Get a response re your claim and a cheque very fast . … Read Full Review

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★☆☆☆☆

“Better customer service is required.”

Written on: 01/05/2016

The initial discussion with customer service staff was contradictory. Firstly said I had two policies and then said oh no you where attached to another policy oh hang on your policy has been cancelled by yourself due to the inability to communicate effectively with customers. As soon as I challenged this the individual said she would pass on to the investigations team. I had on a number of occasions have to chase the progress of my complaint and when it was found I was in the right it did… Read Full Review

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★★★★★

“Excellent speedy repair”

Written on: 22/04/2016 by onZimmerman314 (1 review written)

Phone sent. Bit annoyed had today special delivery cost when I already paid excess. However, phone came back in three days. Fully fixed looked like new… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/04/2016

I was dealt with by friendly staff, calls were confirmed by email straight away & my broken item was repaired & returned very quickly… Read Full Review

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★☆☆☆☆

“Money robbers!”

Written on: 18/04/2016 by liver112 (1 review written)

I had my phone stolen in January and they told me to do a numbers of things in order to complete my claim. Once completed, I sent it through and was told I was not covered as the phone was stolen outside of arms length, yes you read that right. The company doesn't care about its customers, and are only there to take your money. NEVER EVER USE THIS MONEY ROBBING COMPANY!!!!!!!!… Read Full Review

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★☆☆☆☆

“Carry on taking money once you leave contract”

Written on: 25/03/2016 by Dgstuart (1 review written)

I cancelled my contract with super cover a year ago, the company sent an email stating it was cancelled. Since then they took 2 payments from my account totalling £50. 6 weeks since I first contacted them I have had no money. Constantly saying it must be past onto another department please wait 8 weeks. One man called and said the money had been paid, getting very argumentative. I emailed a copy of the bank statement showing the dates he said they were paid. He then hung up the phone and… Read Full Review

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★★★★★

“Amazing”

Written on: 07/03/2016 by DayamiHolden (1 review written)

I am extremely prone to breaking my phone so I decided to take out insurance with Supercover. When i did break my phone The claim process was very quick. I live in London and the phone was sent immediately. Just under a week later, a parcel arrived which was my phone. The phone seemed to be a brand new phone with a new screen as well as a new back. Very impressed with the service and would highly recommend Supercover to a friend!… Read Full Review

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★★☆☆☆

“Non-waranteed repairs, poor workmanship and parts.”

Written on: 25/02/2016 by 3Cardenas (1 review written)

I broke my iphone 6 screen. it was repaired and after some weeks (uit was in a case) I noticed the screen was not flush and the battery was cutting out intermittently. i returned the phone again. the phone was repaired and the screen was fitted better 9stillnot perfect as it was when new) but now the bottom right corner is no longer touch sensitive. The customer service is good but if you want to retian your Apple waranetee do not use Supercover insurance. the parts are non-apple parts. the… Read Full Review

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★☆☆☆☆

“Awful! Steer clear if you can! Worst company ever...”

Written on: 31/01/2016 by Always-Honest-Always-Factual (1 review written)

Following the loss of some items whilst on a recent holiday I had to make a claim on my travel insurance policy. Some of the lost items were dealt with by Supercover, as per the policy terms. From the very start the customer service was awful and I do not say ightly that they are by far the WORST company that I have EVER dealt with. Their 'Claims Analysts' advised that items were not covered under my policy, when clearly they were. The 'Customer Service' personnel were rude, obnoxious… Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 27/01/2016 by Mabmar123 (1 review written)

I sent my phone away on monday January 11th.  As I wanted my phone back as quickly as possible I used postal express (which cost an additional 6 euro). I was told I would be waiting 3-5 working days. 5 working days came and went and I decided that that must not include postage. On Monday 18th  (one full week later) when nothing showed up I decided to contact supercover insurance. I waited until Tuesday morning. As I had no phone I sent an email to the woman I had been dealing with. She asked… Read Full Review

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★★★★☆

“Good Service - but would be nice if they could do admin”

Written on: 25/01/2016 by 39Puckett (1 review written)

Apart for the initial phone call, all of my communication with Supercover has been via email, which for me is beneficial for me, as it allows me to communicate in my own time, and pass along requested information. The customer service has been good so far, although I am still awaiting a reply to an email sent on the 19/01/2016. Not a long wait, but I would at least like confirmation that this has been received. Other than that, all customer service has been polite and efficient. I do not… Read Full Review

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★☆☆☆☆

“terrible company ”

Written on: 31/12/2015 by Denzel388 (1 review written)

i am very unhappy about the service they provide , i sent my phone in on the 1st of dec to be repaired and was told it would take 1 week, on the 21 i called to see what was happening and why i still haven't received my phone, i was told that it was being checked and id receive it that week. today is the 29 and my phone is still in lingo. i called today to see if it got lost but still to no avail. it seems none of the employees can tell me where my phone is and if it is fixed or not or when i… Read Full Review

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Rachd5332's Comment

Written on: 09/01/2016

If it makes you feel better, I was without my phone for over two weeks whilst they fixed my phone, which was fixed incorrectly but due to me having a case i never saw the screen peeling away, it was only after my screen slightly cracked whilst placing it on a table i took the cover off and saw the screen, which apple confirmed is due to a incorrect fitting.

I sent it back to the insurance to fix but after 10 weeks of having my phone have said they wont fix it, so now I am having to go through the financial ombudsman which will mean even longer without my phone.

I would highly recommend no one using this company. It is a joke.

I hope you get your phone back soon!

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