Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.9 / 5
51% of users recommend this
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★★★★★

“Excellent service”

Written on: 26/03/2015

Ref 1591264 I very foolishly dropped my iphone and then drove over it. This happened three days before the insurance policy ran out. so I was not hopeful. I spoke to supercover and agreed I would take my phone to the Apple Shop. Apple said I had to have a new one, so I paid and submitted my receipts to supercover on the Thursday night. On Saturday morning I received a cheque off them. Fantastic service, friendly staff and absolutely no arguments or hassle. Thank you… Read Full Review

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★★★★★

“Very quick service”

Written on: 13/03/2015 by Guadalupeb284 (1 review written)

Great service, quick turnaround and really helpful. Would really recommend. Even gave advice about who to go to for the repair/new item… Read Full Review

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★☆☆☆☆

“Absolute disgrace to the insurance sector”

Written on: 09/03/2015 by SariahWoodruff431 (1 review written)

HAD MY ITEM FOUR WEEKS AFTER BEING TOLD IT WILL BE THREE DAYS,LIED TO ABOUT MEMBERS OF STAFF NOT WORKING THERE NO MORE THEN RECEIVING EMAIL FROM THIS PERSON ,BEING TOLD COMPLAIN TO WHOM YOU LIKE MATE, THEN BEING TOLD WILL RECEIVE PHONE CALL FROM THEM NEVER HAVE AS THEY CANT CONNECT TO MY PHONE ,WERE AS I GET 20 TO 30 CALLS A DAY ,, COMPLETE SHAM!!!!!!… Read Full Review

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Supercovercustomerservices's Comment

Written on: 16/03/2015

Hi

We are sorry to hear of your dissatisfaction. The delays that you state that you have experienced are well beyond the average time taken to turn a claim around. We would be interested to know the reasons for the delays you state. We endeavour to repair or replace accordingly within 48 hours. The vast majority of claims meet this turnaround time. Our staff provides regular updates and in the rare event a delay occurs the updates would be even more prevalent.

With regard to the conversations that you had with our team all of our calls are recorded. Again we would be keen to investigate your claims that you were lied to. This does not fall in line with our customer orientated ethos. As for the carefree attitude that you state you experienced this again does match our standards when it comes to complaints or customer service in general. We have a complaints department and structure that must be adhered to by staff members.

We apologise for any inconvenience caused. Without knowing the details of your claim we would be unable to comment fully at this stage. We would urge you to contact us directly to enable us to clarify the matter, establish the reasons for the delay you mention and investigate the service that we have provided.


Regards

The Supercover Team

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★★★★★

“Excellent service, quick and friendly experience.”

Written on: 04/03/2015 by D.Crossar (1 review written)

Before calling the claims number as there was two policies taken out under my name, rather than one. I was impressed with the service that the person I dealt with delivered and how quick and friendly he was. I then called the claims line who were very helpful my claim was quickly registered. It was a freiednly experience and plenty of information was given… Read Full Review

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★★★★★

“Brilliant service and great staff”

Written on: 01/03/2015 by Jeremy61 (1 review written)

My daughter lost her iPhone in a night club. I called the company on Monday by Friday her replacement phone arrived. I am sure it would have been quicker if my daughter hadn't gone away and took her time to contact them. Everything was dealt with quickly and the staff I spoke to and my daughter were extremely helpful and friendly. I would not hesitate to recommend them… Read Full Review

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★★★★☆

“Was a bit disapointed that my renewal had not been...”

Written on: 20/02/2015 by sandy156 (1 review written)

Was a bit disapointed that my renewal had not been updated from oct 14 although after chasing myself these were eventually done and the timescale once on was very fast and very happy with the service and communication received… Read Full Review

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★★★☆☆

“Helpful people - some terms aren't great , but good...”

Written on: 19/02/2015 by MileyKilgore (1 review written)

I logged my stolen device with Supercover as soon as I had all the relevant info and issued it. The team were constantly trying to get in touch with me which was good as I waned to get it resolved quickly however it seemed they needed to triple check everything I had issued them with, including a conference call with my phone service provider. Not a problem, but felt like there was no need to provide all the forms of this was how it would be resolved. Phone came in 4 working days, just in a… Read Full Review

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★★★★★

“PROMPT EFFICIENT SERVICE ”

Written on: 19/02/2015 by niPugh83 (1 review written)

I AM VERY HAPPY WITH MY CLAIM FOR MY DAMAGED IPAD .MY CLAIM WAS DEALT WITH VERY QUICKLY & SMOOTHLY.THANK YOU… Read Full Review

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★★★★★

“Everyone most helpful in assisting me resolve issue on...”

Written on: 11/02/2015 by Dulceq310 (1 review written)

Everyone most helpful in assisting me resolve issue on that day which was most useful with our location, ie I was at meeting in Glasgow and therefore able to be in Apple store rather than having to ssend phone away and be much longer getting resolved… Read Full Review

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★★★★★

“service second to none”

Written on: 30/01/2015 by HannahKenney (1 review written)

I recently contacted Supercover for two separate gadget claims and I can honestly say that everything was dealt with in a speedy and very efficient manner. After having the gadgets replaced (both Apple products) I emailed the receipts and received acknowledgement almost immediately and the cheque was in my hand within four days (including the weekend). I have been insured for gadget cover for the past three years and would highly recommend them… Read Full Review

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★★★★★

“Wonderful service ”

Written on: 28/01/2015 by Laurabetteridge (1 review written)

Patient and considerate service. Which made the customer feel like the actually matter. Explained everything well and did exactly what he promised. Ref 1698383 well done… Read Full Review

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★★★★★

“Fab service”

Written on: 24/01/2015 by Raiden284 (1 review written)

It was so easy and quick to make my claim and it was settled within days. Brilliant company to do business with and friendly advisors thanks !!… Read Full Review

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★★★★★

“1684400”

Written on: 21/01/2015 by Rafferty149 (1 review written)

Claiming for a replacement for my broken ipad was quick and straightforward. I was given clear instructions on how to get a new one and then reimbursed with the cost promptly… Read Full Review

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★★★★★

“Got my phone back so quickly!”

Written on: 20/01/2015 by Jadae29 (1 review written)

I sent my phone off on a Thursday morning and it was returned to me by the Monday. In full working ordered and safely packaged. The team on the phone were so helpful, I couldn't have asked for more!… Read Full Review

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★★★★★

“Excellent sevice”

Written on: 20/01/2015 by AubreyRafferty (1 review written)

Right from the start either via email or phone the staff were very helpful in deed and guided me through maim. Any problems I felt I had were dealt with and I was assured a first class service which I received. The only problem I had was there were no people working on a Saturday which most companies do, the phone I received as the replacement I was very pleased with and it did not take long to receive it would highly recommend thankyou… Read Full Review

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★★★★★

“Very helpful, reassuring and worth every penny”

Written on: 14/01/2015 by stephenparr (1 review written)

Its stressful when something is broken or lost and it seems your team understands and is great with customer service and in resolving the loss or breakage so peace of mind is assured Thanks again, all the best. … Read Full Review

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★★★★★

“Broke my iPhone 5c and going through this insurance...”

Written on: 14/01/2015 by jbell7171 (1 review written)

Broke my iPhone 5c and going through this insurance was really straightforward and helpful. Everything was taken care of in one phonecall and it was really easy. Very happy to be getting a new iPhone by the weekend!! :)… Read Full Review

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★★★★★

“Efficient friendly service, very straight forward.”

Written on: 14/01/2015 by johnjulious (1 review written)

My daughter managed to spill her Sunday dinner over her new Macbook Pro! I contacted Supercover who responded quickly with clear directions as to what to do, what info and documentation needed. When the computer was repaired by Apple I sent off the receipts and the insurance cheque arrived three days later. I can recommend this company… Read Full Review

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★★★★★

“Helpful and professional service”

Written on: 12/01/2015 by SusanRicketts (1 review written)

Very efficient and helpful service. I have recommended my daughter take out cover for her iphone with Protect my bubble because of the good service received… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/01/2015 by Jogler (1 review written)

From start to finish excellent service would reccomend to a friend. They were friendly and explained alls. Niggle about the phone replies so use email very effiecient… Read Full Review

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