Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
51% of users recommend this
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★★★★★

“service second to none”

Written on: 30/01/2015 by HannahKenney (1 review written)

I recently contacted Supercover for two separate gadget claims and I can honestly say that everything was dealt with in a speedy and very efficient manner. After having the gadgets replaced (both Apple products) I emailed the receipts and received acknowledgement almost immediately and the cheque was in my hand within four days (including the weekend). I have been insured for gadget cover for the past three years and would highly recommend them… Read Full Review

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★★★★★

“Wonderful service ”

Written on: 28/01/2015 by Laurabetteridge (1 review written)

Patient and considerate service. Which made the customer feel like the actually matter. Explained everything well and did exactly what he promised. Ref 1698383 well done… Read Full Review

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★★★★★

“Fab service”

Written on: 24/01/2015 by Raiden284 (1 review written)

It was so easy and quick to make my claim and it was settled within days. Brilliant company to do business with and friendly advisors thanks !!… Read Full Review

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★★★★★

“1684400”

Written on: 21/01/2015 by Rafferty149 (1 review written)

Claiming for a replacement for my broken ipad was quick and straightforward. I was given clear instructions on how to get a new one and then reimbursed with the cost promptly… Read Full Review

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★★★★★

“Got my phone back so quickly!”

Written on: 20/01/2015 by Jadae29 (1 review written)

I sent my phone off on a Thursday morning and it was returned to me by the Monday. In full working ordered and safely packaged. The team on the phone were so helpful, I couldn't have asked for more!… Read Full Review

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★★★★★

“Excellent sevice”

Written on: 20/01/2015 by AubreyRafferty (1 review written)

Right from the start either via email or phone the staff were very helpful in deed and guided me through maim. Any problems I felt I had were dealt with and I was assured a first class service which I received. The only problem I had was there were no people working on a Saturday which most companies do, the phone I received as the replacement I was very pleased with and it did not take long to receive it would highly recommend thankyou… Read Full Review

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★★★★★

“Very helpful, reassuring and worth every penny”

Written on: 14/01/2015 by stephenparr (1 review written)

Its stressful when something is broken or lost and it seems your team understands and is great with customer service and in resolving the loss or breakage so peace of mind is assured Thanks again, all the best. … Read Full Review

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★★★★★

“Broke my iPhone 5c and going through this insurance...”

Written on: 14/01/2015 by jbell7171 (1 review written)

Broke my iPhone 5c and going through this insurance was really straightforward and helpful. Everything was taken care of in one phonecall and it was really easy. Very happy to be getting a new iPhone by the weekend!! :)… Read Full Review

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★★★★★

“Efficient friendly service, very straight forward.”

Written on: 14/01/2015 by johnjulious (1 review written)

My daughter managed to spill her Sunday dinner over her new Macbook Pro! I contacted Supercover who responded quickly with clear directions as to what to do, what info and documentation needed. When the computer was repaired by Apple I sent off the receipts and the insurance cheque arrived three days later. I can recommend this company… Read Full Review

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★★★★★

“Helpful and professional service”

Written on: 12/01/2015 by SusanRicketts (1 review written)

Very efficient and helpful service. I have recommended my daughter take out cover for her iphone with Protect my bubble because of the good service received… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/01/2015 by Jogler (1 review written)

From start to finish excellent service would reccomend to a friend. They were friendly and explained alls. Niggle about the phone replies so use email very effiecient… Read Full Review

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★★★★★

“Sony Xperia 2 Lost phone ”

Written on: 06/01/2015 by astoundsteve (1 review written)

I lost my mobile phone and for once I was dealing with a company that sorted e out a new one very quickly, in the past when i was with EE I was passed from pillar to post which was very stressful. Supercover handled my claim very quickly and professionally. I would definitely recommend. Reference Number 1544865… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 01/01/2015 by Glennrobson (1 review written)

Reference number: 1673408 Excellent customer service very helpful staff! If I had a problem theman on the phone gave me a contact number for if I had any troubles. Really quick send back with the money only two days in the post! … Read Full Review

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★★★★★

“very good insurance company”

Written on: 01/01/2015 by 85Ballard (1 review written)

Customer service are always polite and helpful. Service provided is fast, repairs are also fast and i have never had a problem afterwards. I am extremely clumsy so having a service i can trust and rely on is brilliant. Ref no: 1113343… Read Full Review

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★★★★★

“Experience feedback ”

Written on: 31/12/2014 by ancaplesu (1 review written)

Reference Number 1471739 Hello Couple of weeks ago I made a claim as my phone broke and I was hepled by a very professional, nice and helpful team. Great service with quick answers and fast problem solved. Thank you very much for your help :) Ligia Anca Plesu… Read Full Review

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★★★★★

“Absolutely fantatstic”

Written on: 25/12/2014 by vdDoherty475 (1 review written)

The staff couldn't help more there had been a technical error and they corrected it in less that 24 hours Worked around me and were so helpful I would definitely recommends to a friend and family!… Read Full Review

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★★☆☆☆

“Not the service you would want”

Written on: 24/12/2014 by Colemanup51 (1 review written)

I have a few claims for mobile phone insurance from Supercover Insurance as our phone broker uses them for our business phones. Whilst it is fine when they take down the details of the claim over the phone, I have had to repeat myself to multiple reps sometimes and the phone takes a while to come back after it gets sent off to be repaired (10 days service standard really isn't good enough!) so we usually have to get it done ourselves at the Apple store and they will refund less the excess. The… Read Full Review

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Supercovercustomerservices's Comment

Written on: 24/12/2014

Hi

We are sorry to hear of your dissatisfaction. It would be necessary for our operatives to ensure they take down the details of the claim correctly, however, this would be done professionally and with the claimant being put first. We would be able to locate recordings of calls between yourself and our operatives if you were to contact us directly.

With regard to the unprofessional appearance of documents issued by ourselves this, again, would not be in line with our quality assurance measures. We would be very interested to review all of the documents sent by our team to ensure no errors, of the ilk you mention, are present. We would certainly implore you to get in touch to investigate your claim that you received documents containing details not belonging to yourself.

The delays that you mention considerably exceed the usual turnaround time for claims. We endeavour to repair or replace damaged items within 48 hours of the item being received by our repair centre. We aim to provide a replacement within 48 hours of receiving all required documentation, notably proof of purchase, when an item is lost or stolen.

Without knowing the details of your claim we would be unable to comment further at this stage.

We would ask you to contact us directly to enable us to locate your claim details and investigate any perceived shortcomings in our service. We apologise for any inconvenience caused.

Regards
The Supercover Team

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★★★★☆

“Great fast service”

Written on: 24/12/2014 by Hayler (1 review written)

damage to phone, dealt with one person, who kept me updated through email. Liked that I had a choice of how I wanted to proceed with my claim. I was reimbursed for mones paid out in quick time. Really satisfied… Read Full Review

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★★★★☆

“Good efficient service”

Written on: 21/12/2014 by Watson170 (1 review written)

Good contact, easy process and speedy and efficient decision combined with easy-to-follow claims procedure. Would recommend to all. Reference number: 1671023… Read Full Review

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★★★★☆

“Worthwhile insurance cover”

Written on: 20/12/2014 by 429Davidson (1 review written)

I have Supercover for my two children's mobile phones. In the last year I have had to make a claim for both of these for accidental damage. Supercover personnel were polite and efficient and, quite rightly, were thorough in their investigation of each claim to ensure the claims were genuine. From start to finish of the claims, it took around a week to get the phones back in working order which seems pretty reasonable to me. If it were possible to have a multi phone policy I would find this… Read Full Review

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