Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
49% of users recommend this
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★★★★★

“Good service and Thank you”

Written on: 07/07/2014 by Alan-Green95622 (1 review written)

Thank you Supercover for replacing my stolen phone… Read Full Review

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★☆☆☆☆

“Treated like a liar!”

Written on: 11/06/2014 by MyleePorterfield (1 review written)

I had 2 gadgets stolen from a car in Bristol. The company states that they will not pay out as the eveidence that forced entry was used is not good enough from the photos that were sent to them. The crime was reported to the police but Avon and Somerset Police say their policy is not come to car theft. I am left with my situation where the damage due to forced entry is disbelieved and the reason stating is that I could have done the damage myself since the theft adn I ahve no way of… Read Full Review

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Supercovercustomerservices's Comment

Written on: 11/06/2014

Hi

We are sorry to hear of your dissatisfaction. We are surprised to hear that you felt as though you were treated as a liar, this is needless to say a far cry from our intentions. We would ask you to contact us directly providing details of the occasion on which we made you feel this way .We endeavour to provide excellent customer service at all times and take the training of our staff very seriously. As such all inbound and outbound calls are recorded. Any failings would be investigated and addressed accordingly.

We do have an appeals procedure available for claimants who feel that the decision that we have made is unjust or incorrect, despite the decision being made in line with the policy wording. This is a platform for claimants to provide any information or documentation previously not supplied prior to the decision.

Without knowing your policy details or the claim in question we cannot comment fully on the declinature. As is stated in the policy wording we may, where applicable and reasonable to do so, request documentation from the claimant. We certainly do not intend to complicate any facet of a claim. We endeavour to handle claims swiftly and professionally.

We apologise for any inconvenience caused and we thank you for your feedback.

Regards
The Supercover Team

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★★★★☆

“Review ”

Written on: 01/06/2014 by Regan399 (1 review written)

Very good, were straight forward and easy to talk to. Sorted out the problems quickly and did not hang around. Could have contacted me when the proof of purchase was not received due to incorrect email, however once the phone was sent and received they repaired/replaced it very quickly. Would recommend… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 17/05/2014 by BrendonDowney404 (1 review written)

My partners daughter was unfortunately involved in a situation where she being held without her consent and her mobile got smashed at some point during this very distressful experience. Because there was some discrepancy in her claim form and her interview her claim has been dismissed. Disgraceful behaviour and I personally will be taking this further. Also when you phone them on there 10p a minute phone number, thaw leave you hanging on the phone to rack up a bill and never phone back when… Read Full Review

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Supercovercustomerservices's Comment

Written on: 22/05/2014

Hi

We are sorry to hear of your dissatisfaction. We would certainly like to review the service that you have received and would ask that you contact us directly to enable us to do so.

Our team can be contacted via e-mail and online chat functions as alternatives to phone calls. We endeavour to reply swiftly to queries of any nature by any means of contact.

With regard to unsuccessful claims we have an appeals procedure for our customers if a claimant feels that a decision made is unjust or incorrect.

We apologise for any inconvenience caused however we thank you for your feedback as we are always looking to improve our service where possible.

Regards

The Supercover Team

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★★★★★

“Fantastic ”

Written on: 15/05/2014 by Faith2 (1 review written)

This is the best service i have ever used they dealt with my claim with urgency and the advisor was very polite, friendly , professional , i will be recommending this service to all my family and friends. Value for money service !!! … Read Full Review

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★★★★★

“AMAZING SERVICE ”

Written on: 14/05/2014 by ekStack1993 (1 review written)

Amazing customer service. Staff were very polite & informative. I would definitely recommend Super cover to my friends. So glad I took out insurance, i cant imagine life without them!… Read Full Review

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★★★★★

“laptop”

Written on: 13/05/2014 by DanaMacGregor (1 review written)

fanstatic al round service 1st class at dealing with the problem. And sorting it all out… Read Full Review

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★★★★☆

“Very pleased”

Written on: 12/05/2014

This is the second time I have had to claim on my gadget Insurance, once for a broken screen and once for an unexplained shut down. Each time my gadget has been replaced without any hassle and am very pleased that I stopped and invested the money . The only draw back is the excess is a wee bit high and the phone call at the start is priced at 10p a minute and you are on the phone for a while.u… Read Full Review

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★★★★★

“Easy and straightforward.”

Written on: 01/05/2014

Good communication, polite and understanding staff. Very straightforward process and reimbursement made within a few days. Very good service, would definitely consider renewing and would recommend… Read Full Review

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★★★★★

“Fantastic service”

Written on: 30/04/2014 by Mauriced204 (1 review written)

Great service. Super quick turnaround. Phone couldn't be fixed but they are sending me a new one tomorrow. Brilliant!… Read Full Review

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★★★★★

“Would recommend !”

Written on: 24/04/2014 by 34Meredith (1 review written)

sc161075. I was reluctant to take out an insurance policy on 3 items as you hear so many stories about claims not being paid out or complicated claims, but after purchasing two tablets for my children I decided it was necessary. After damaged occurred to one tablet I rang the claims hotline and was immediately talked through the claims process. The claim took Six working days from phone call to completion and resulted in me receiving a new tablet as mine was beyond repair. The whole experience… Read Full Review

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★★★★★

“Could not be better ”

Written on: 19/04/2014 by bxWillis394 (1 review written)

Really helpful team, clear and to the point. Easy correspondence through email (my favorite) Clear instructions to explain how to send my phone off -1 query which I emailed and was quickly responded to :) Easy payment method - with each staff member easy to speak to and knowledgeable (always useful in these situations but not always the case) My new phone arrived less than a week from my initial claim. I couldn't have asked for better service. I would definitely recommend you to all my… Read Full Review

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★★★★★

“Very Efficient”

Written on: 16/04/2014 by dzO'Rourke456 (1 review written)

Fast and efficient, no hanging around waiting for responses to question, thoroughly recommend!… Read Full Review

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★☆☆☆☆

“rabbish service”

Written on: 09/04/2014 by IzabelleBenton386 (1 review written)

rabbish service they're waste time they're not good insurer… Read Full Review

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Supercovercustomerservices's Comment

Written on: 09/04/2014

Hi

Thank you for your feedback. We are sorry to hear of your dissatisfaction and would very much like to investigate the service you have received. We would encourage you to contact us directly to enable us to do so. We, needless to say, endeavour to provide excellent customer service at all times.

Regards
The Supercover Team

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★★★★★

“Very satisfying outcome”

Written on: 09/04/2014 by Coxie1981 (1 review written)

For start to finish the whole process was top notch. Emailed the claims department and was contacted very soon after. Asked to produce proof of purchase and from there dealt with a claim handler and then agreed to a repair my phone. I liked I could take it to the apple store for the repair and then supercover would reimburse me, minus my excess, as I knew it would be apple approved repair or replacement. After visiting the apple store with a brand new replacement I emailed over my receipt at… Read Full Review

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★★★★☆

“best”

Written on: 09/04/2014 by GiancarloMilne421 (1 review written)

thank you very much it was good response in did !!!!! xx… Read Full Review

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★★★★★

“fast service”

Written on: 05/04/2014 by 8MacPherson (1 review written)

The advisor was very prompt, thanks for your help… Read Full Review

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★★★☆☆

“happy it sorted now ”

Written on: 31/03/2014 by mrpfindlay (1 review written)

i had to wait because of vodaphone but now it sorted out thank god looking to get my phone back now… Read Full Review

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★★★★★

“Fast speedy helpful”

Written on: 27/03/2014 by ChanelMatthews (1 review written)

My case was dealt with quickly and clearly. Professional knowledgeable call centre staff who called back when they said they would!… Read Full Review

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★★★★★

“JUST SUPERB!!!”

Written on: 24/03/2014 by Gibsonbg8 (1 review written)

AWESOME SERVICE, AWESOME QUALITY. TOTAL VALUE FOR MONEY...JUST GO FOR SUPER COVER INSURANCE… Read Full Review

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