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| Customer service | 4.8/10   |
|---|---|
| Overall cleanliness | 9.4/10 |
| Value for Money | 5.8/10 |
| Overall rating | 4.8/10 |
Full review by
iantoh53
on 17th Jul 2008
User Rating : 8
Respect :
0
Good Points: Cleanliness, easy to follow directions, great to get to the city centre.
Bad Points: Queues at passport checks into Amsterdam.
General comments: Cleanliness, easy to follow directions, great to get to the city centre. Amsterdam Schipol is my favourite airport in Europe to fly into and out of. I also like KLM as an airline!
iantoh53's review and ratings | 51 words
Review by
manschelde
on 22nd Dec 2007
User Rating : 2
Respect :
0
Poor staffing of manual-check-in, leads to long lines, lots of stressed out passengers.Poor resource utilisation - long lines (e.g. 35 minutes queueing on 16/December/2007 between 14:15 and 14:50 for the C-gates security screening. Meanwhile there was no queue at the screening belts for gates D etc, but passengers were not allowed to use the other belts.
manschelde's full review | 117 words
Review by
daheri
on 25th Oct 2007
User Rating : 4
Respect :
0
Beyond my comprehension that this airport does not hire more people to ease the bottleneck when it comes to security checks. Long lines - uncontrolled - meander through the departure hall. A reason not to travel from Amsterdam. Wasted opportunity.
daheri's full review | 56 words
Review by
zzr600eu
on 30th Aug 2007
User Rating : 0
Respect :
0
Huge passport and security check bottleneck cuts airport in two for international, non-intra EU connections. Passengers with short connection times (from distant gates), beware! A fast lane exists but access got denied even in the most extreme condition (i.e. 20 minutes from take-off time, not boarding time -- with still much walking to do + bus-on-tarmac ride). Some aggressive security personnel.
zzr600eu's full review | 126 words
Review by
Susan
on 9th Mar 2006
User Rating : 10
Respect :
+1
What a difference Schipol is to Manchester International. The airport was immaculately clean, staff pleasant and welcoming and even with the extension work being done still a very enjoyable experience. Picking up the luggage after the flight was so fast, sadly not the case on our return at Manchester. We could learn a lot from the Dutch in so many areas.
Susan's full review | 61 words
