NetBank Online Banking www.NetBank.com Reviews

Mowine4me's review has yet to be rated - Be the first!
Report this review

Good Points: High interest rate.
Very good online bill paying software.

Bad Points: They terminate CDs early and don't credit full interest.

General comments: I was a Netbank customer since 2001 and used it purely for checking and money market accounts. The online bill pay was very good and I was generally happy with everything. Then my wife and I started saving money for a new kitchen, so I put it in CDs. They never asked if I wanted the CDs to roll forward, or go to my checking account once the term ended. As it turns out, they automatically roll forward and there is no way to change that. Despite being an internet based bank, they said there was no way to make the CDs go to my account automatically. I had to send an e-mail ten days before or 10 days after the CD matured. I pushed and pushed and eventually they admitted it was possible to set this up automatically, but they would not do it.

I didn't have time to keep such careful track of when my CDs were maturing, but apparently I to. Eventually I caved and when a CD was getting ready to mature (I had created about 6) I sent the e-mail. Some of them terminated as soon as I sent the e-mail, even though the CD had not matured yet. In other words, they took 5 or 6 days of high interest from me. They also sent the money to my checking account, not the money market account as I requested. In other words, they once again I lost some interest. I sent e-mails complaining, some of which were never responded to. I called and was told it would be resolved. It was not. Finally I spoke to a supervisor. She said I would be credited for all the lost interest and she would give me a higher money market rate for 3 months. Did not happen.

I finally called in and said I have one more CD with you. It terminates in 3 months. Close it now with no penalty and I will go away. I don't want to do business with you any more. They refused. So that brought me here, sharing my experince with you.

I was very happy at Netbank for almost 6 years. I did not want to find a new bank, but I cannot do business with them ever again. I hope you do not either.

mckinneygw's review has yet to be rated - Be the first!
Report this review

I have been a customer since 2001 and have had a great experience working with NetBank www.netbank.com.

On average, people found this review very helpful
Report this review

I've been a customer of theirs since 1999 - well ahead of the popularity of internet-only banking. The reasons why I decided to open up an account at NetBank were because of the following:

-High yield money market account
-Very low minimum balance ($250) to earn the high-yield rate
-Choice of paper or electronic statements at no additional fee
-No ATM fees
-Free checks
-Telephone banking with a real person didn't have much of a wait time
-Ease of deposits; QuickPost (free overnight depo ...

On average, people found this review very helpful
Report this review

NetBank by far has the worst customer service of any bank that I have used or worked for, and banks are generally known for poor customer service. NetBank agents may as well be outsourced call center representatives who have no idea what is going on in their company. This from a bank that touts being completely online and thus passing on the savings to their customers. Perhaps they should spend a bit more on hiring better employees and retaining their customers.

I closed all my accounts on S ...

sussusabc's review has yet to be rated - Be the first!
Report this review

The only reason I am with NetBank is because it has a good policy about using foreign currency. But other than that, I cannot recommend them.

newbeb's review has yet to be rated - Be the first!
Report this review

I liked them for about the first year we had them. Then things have gone downhill with their service, problems with their joint accounts, and debit cards getting deactivated (a problem when there is no bank to go into to deal with the issue). Most recently, finding out that NetBank had taken > 100 out of my son's savings account in feed with no notices was the last straw.

Time to move on. NetBank might have been an early player, but they are not the only one. I would recommend looking elsewhe ...

bowiemd18's review has yet to be rated - Be the first!
Report this review

I have only been with NetBank for a short time, but I'm very impressed with them so far. It's displaying of information on non-NetBank accounts is more than I had hoped for. My only complaint to date is the seeming inability of using Bank to Bank money transfer. I'm speaking of transferring money from my home bank into NetBank, but I'd give NetBank an A+ rating at this point.

mooncaptain's review has yet to be rated - Be the first!
Report this review

Paying bills online with NetBank is really convenient, especially the automatic payment for appropriate bills. There is plenty of lead time when these automated payments pop up, so you can modify or remove them if necessary.

You can link your credit cards, mortgages, and other bank accounts, so you can see them all in one place.

Direct deposit removes the hassle of waiting for ground mail to make a deposit, although this is only a problem for those who are living on the edge of their cash ...

On average, people found this review very helpful
Report this review

I am disappointed with the service Netbank provides, and I will remove my funds out of there as soon as my CD matures. The interest rate paid is too low also, and it is not a good place to do business when there are so many other online choices.

rlab99's review has yet to be rated - Be the first!
Report this review

I've been with NetBank since 1998. I think it's the way of the future, and I don't believe in the waste of redundancy.

I'm still waiting for them to get past the growing pains. I seldom have a request that goes through without a mistake.