Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 23/08/2007 by Mowine4me (1 review written)
I was a Netbank customer since 2001 and used it purely for checking and money market accounts. The online bill pay was very good and I was generally happy with everything. Then my wife and I started saving money for a new kitchen, so I put it in CDs. They never asked if I wanted the CDs to roll forward, or go to my checking account once the term ended. As it turns out, they automatically roll forward and there is no way to change that. Despite being an internet based bank, they said there… Read Full Review
Written on: 23/04/2007 by mckinneygw (1 review written)
I have been a customer since 2001 and have had a great experience working with NetBank www.netbank.com… Read Full Review
Written on: 19/02/2007 by rickolis (1 review written)
I've been a customer of theirs since 1999 - well ahead of the popularity of internet-only banking. The reasons why I decided to open up an account at NetBank were because of the following:
-High yield money market account
-Very low minimum balance ($250) to earn the high-yield rate
-Choice of paper or electronic statements at no additional fee
-No ATM fees
-Telephone banking with a real person didn't have much of a wait time
-Ease of deposits; QuickPost (free overnight deposits)… Read Full Review
Written on: 20/12/2006 by eunchoi1 (1 review written)
NetBank by far has the worst customer service of any bank that I have used or worked for, and banks are generally known for poor customer service. NetBank agents may as well be outsourced call center representatives who have no idea what is going on in their company. This from a bank that touts being completely online and thus passing on the savings to their customers. Perhaps they should spend a bit more on hiring better employees and retaining their customers.
I closed all my accounts on… Read Full Review
Written on: 05/12/2006 by sussusabc (1 review written)
The only reason I am with NetBank is because it has a good policy about using foreign currency. But other than that, I cannot recommend them… Read Full Review
Written on: 03/12/2006 by newbeb (1 review written)
I liked them for about the first year we had them. Then things have gone downhill with their service, problems with their joint accounts, and debit cards getting deactivated (a problem when there is no bank to go into to deal with the issue). Most recently, finding out that NetBank had taken 100 out of my son's savings account in feed with no notices was the last straw.
Time to move on. NetBank might have been an early player, but they are not the only one. I would recommend looking… Read Full Review
Written on: 11/09/2006 by bowiemd18 (1 review written)
I have only been with NetBank for a short time, but I'm very impressed with them so far. It's displaying of information on non-NetBank accounts is more than I had hoped for. My only complaint to date is the seeming inability of using Bank to Bank money transfer. I'm speaking of transferring money from my home bank into NetBank, but I'd give NetBank an A+ rating at this point… Read Full Review
Written on: 20/08/2006 by mooncaptain (1 review written)
Paying bills online with NetBank is really convenient, especially the automatic payment for appropriate bills. There is plenty of lead time when these automated payments pop up, so you can modify or remove them if necessary.
You can link your credit cards, mortgages, and other bank accounts, so you can see them all in one place.
Direct deposit removes the hassle of waiting for ground mail to make a deposit, although this is only a problem for those who are living on the edge of their cash… Read Full Review
Written on: 06/04/2006 by x061196 (1 review written)
I am disappointed with the service Netbank provides, and I will remove my funds out of there as soon as my CD matures. The interest rate paid is too low also, and it is not a good place to do business when there are so many other online choices… Read Full Review
Written on: 07/03/2006 by rlab99 (1 review written)
I've been with NetBank since 1998. I think it's the way of the future, and I don't believe in the waste of redundancy.
I'm still waiting for them to get past the growing pains. I seldom have a request that goes through without a mistake… Read Full Review
As rated by our community of reviewers
" Internet banking never worked " Read More
" New UI is appalling " Read More
" The worst service a bank can give " Read More
" Terrible customer service " Read More
" Declined for a savings account ? " Read More