Feature Deco Reviews - www.featuredeco.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Ascot corner set”

Written on: 19/09/2014 by vqO'Reilly176 (1 review written)

Fab service, extremely pleased with corner sofa, chair and coffee table. Quick delivery, friendly staff. Nothing to assemble, looks great in my garden. Quality product… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 10/09/2014 by V7ake (1 review written)

We ordered a cube set from Feature Deco in the summer, when we called to ask some questions about the item the staff were generally unhelpful and lacked knowledge in the product. We decided to go ahead and although delayed arrived and we were fairly happy. We decided to order the matching storage box and were advised that it would be a month wait. That was back in May. We are still waiting. So far we have been given the excuses that it was no longer in stick, waiting for it to arrive, the boat… Read Full Review

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Paul_Featuredeco's Response to V7ake's Review

Written on: 18/09/2014

Hi,

We are sorry to hear you have experienced problems with ordering one of our products. We will arrange immediate refund on the product if you can call us and provide us your order number. We are trying our level best to improve the delivery time scales with the storage box, however we have encountered longer than expected delays on this particular product. Once again, we sincerely apologise for any inconvenience caused and should you have any queries, please do not hesitate to contact us.

Kind regards
Paul

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★★☆☆☆

“Lovely furniture but let down by customer care”

Written on: 29/08/2014 by Ashanti1993 (1 review written)

Would recommend the furniture but feature deco really need to work on their customer care. I waited almost 2 weeks for someone to get back to me and by then the other item of furniture had sold out. The delivery firm were also awful and kicked the boxes and furniture into our drive and damaged some of the furniture...I haven't heard back from customer service regarding how they would remedy this… Read Full Review

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Paul_Featuredeco's Comment

Written on: 18/09/2014

Hi,


We sincerely apologise for the poor service you have experience. I can confirm we have changed our delivery firm to improve the level of service to our customers.

Could you kindly provide your order number so we can look into your order.

Kind regards
Martin

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★★★★★

“Top quality and delighted”

Written on: 15/08/2014 by walfmm12 (1 review written)

I am absolutely delighted with my new rattan sofa set. It is light but sturdy and looks and feel of much better quality than many others on the market, with wider arms and well made removable cushions. The sofa and chairs are much more comfortable to relax in than you may think and a couple of lanterns on the coffee table makes for a cosy outdoor setting. It was delivered within the time stated and in perfect condition. I bought from featurDeco following a recommendation from a friend and… Read Full Review

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★★★★☆

“Great Service - Rubbish Courier Company”

Written on: 15/08/2014 by Terrygg01 (1 review written)

Was kept informed by FeatureDECO although the sofa I ordered wasnt available with covers so spent 65 pounds at B&Q buying covers from them which was a little disappointing. The product itself was great (L SHAPE SOFA AND FOOTSTOOL) but the courier said he couldn't deliver to the house because we had a gravel drive and said he would leave it on the kerbside. £800 pounds worth of furniture left 30 feet from the house on a busy road! It was an offer that he was surprised I refused. I know that… Read Full Review

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★★★★★

“Good service”

Written on: 15/08/2014 by Damaris391 (1 review written)

Very satisfied with our purchase. Quality excellent and delivery was very quick. Perhaps the bolts on the coffe table could be slightly longer to make it easier to assemble… Read Full Review

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★☆☆☆☆

“Terrible customer service and still waiting for delivery!”

Written on: 29/07/2014 by Ncaulfield (1 review written)

We ordered a 10 seater rattan set at the end of May with a lead time for mid-June. Received an email mid June saying that the item wasn't coming into stock until the end of June and that once the item was in it would be delivered in 4-7 days. End of June came and went still no contact so we chased around the start of July was told the item was now in and with the dispatch company who would contact us within 2 days!! Well after numerous phone calls and emails we are still being fobbed off being… Read Full Review

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Paul_Featuredeco's Response to Ncaulfield's Review

Written on: 30/07/2014

We apologise for the poor service on this occasion. Could you kindly call us with your order number so we can look into this with priority and provide a solution.

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★★★★★

“Very Good”

Written on: 28/07/2014 by KatieLewis-Alt435 (1 review written)

Our furniture came on time and was delivered very efficiently into our garden. It looks lovely in my conservatory and friends and family have all commented how good it looks and very comfortable. Highly recommended… Read Full Review

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★★★★★

“Rattan square table set 8 seater”

Written on: 27/07/2014 by BrunoLarson174 (1 review written)

Great service, quick delivery time, was a bit worried in buying something I could not see in the shop, but the quality of the rattan square table 8 seater was great also the seating material was great quality and nice and comfy and lots of padding… Read Full Review

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★★★★☆

“Excellent service”

Written on: 25/07/2014 by Armando60 (1 review written)

I approached Deco after been badly let down by Ratten Direct, with regard to the delivery of some patio furniture. I ordered a similar product from Deco , was notified of delivery date and time and true to their word everything was Delivered on time . I would recommend Deco to anyone, great service, great customer service . … Read Full Review

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★★★★★

“Great outdoor living!”

Written on: 05/07/2014

I purchased a rattan garden sofa which I am very pleased with. The sofa arrived with no problems at all and it was easy to set up.. It has really finished off the garden and I would recommend you purchase it… Read Full Review

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★★★★★

“Great quality and value, fab delivery.”

Written on: 30/06/2014 by Fisher416 (1 review written)

Brilliant quality corner sofa. Looks really expensive not like the cheaper flat weaves. Cushions are good quality fabric too. Delivered quickly on the day specified by a really helpful chap who helped set it out. We are now after more of the same set. Shame there is no cover available to purchase - with the UK weather this would be handy!… Read Full Review

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★★☆☆☆

“Great product...terrible customer service”

Written on: 27/06/2014

Ordered the Woburn Deluxe 10 seater dining set on 23 April 2014 with lead time end of May. Finally received the set on 25 June more than two months after money taken and after countless calls chasing them for updates. Not once did Feature Deco instigate any calls to me offering updates or apologies for delays. Very very poor service when spending £1200. There was a point during the last month when my husband doubted we would ever see the furniture. Too much hassle experienced to ever… Read Full Review

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★★★★☆

“Happy Customer!”

Written on: 27/06/2014

We purchased the Bahia Modus Sofa Set in Natural Cappuccino in May, the item was saying in stock and therefore we received the set within days with no problems whatsoever. The set is very attractive and comfortable. I would have given the sofa set 5 stars had I been able to purchase individual items as we would ideally have liked to purchase another two seater sofa to complete the set! All in all, very happy with it!… Read Full Review

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★★★☆☆

“Eventually received order”

Written on: 27/06/2014 by 481Welch (1 review written)

Furniture is lovely, its a shame that service before receiving them -terrible. Bought furniture online on 3rd of June, was promised 3-5 working days delivery. Had to chase them many times, every time got promises and different answers. It you are patient, go for it… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 22/06/2014 by 157McConnell (1 review written)

Ordered the cube garden set and parasol in early April. Did not arrive until May. The set does not fold properly. The stools have to be wriggled in and rest on the legs of the table. I have queried this on at least 6 occasions by telephone and email. Emails are never answered and I have been fobbed off with written response promises that have never materialised. It is now nearing the end of June - still no explanation and no parasol. I queried the arrival of the parasol again on numerous… Read Full Review

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Paul_Featuredeco's Comment

Written on: 23/06/2014

Hi

We are sorry to hear you are not happy with the furniture.

Please kindly give us call so we can resolve the matter with priority.

Please contact myself directly.

Kind regards
Paul

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★☆☆☆☆

“Wait too long”

Written on: 17/06/2014 by Stubbsyla (1 review written)

Ordered a Chelsea garden suite in May and delivery was supposed to be early June rang them, it's arriving this week, rang them again, the stock mans not in. Rang them again delivery now end of July. They will have had our money over 3 months and we will have nothing to show for it. We sent numerous emails to them about the order not showing up on our account but still no reply. I am extremely disappointed in the service from this company and i have no trust that this will be delivered in… Read Full Review

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Paul_Featuredeco's Response to Stubbsyla's Review

Written on: 23/06/2014

Hi

We are sorry to hear you are not happy with service and the delay you have encountered.

Unfortunately, we have encounter production delays on selected sets, however if you can kindly call us, we can look into your order with greater detail and see if we can offer an alternative option.

Kind regards
Paul

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Stubbsyla's reply to Paul_Featuredeco's Comment

Written on: 24/06/2014

Hi Paul we have rang and we have asked to be kept upto date on a weekly basis. We were told it was due end of July now and as I will not be here to accept it you will deliver when I am back. We received the cover yesterday though and obviously we want a guarantee that if the set doesn't come then you will take the cover back too, but my husband is going to email you regarding this.

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Paul_Featuredeco's reply to Stubbsyla's Comment

Written on: 26/06/2014

Hi,

It was a system error that was not identifying your order for end of June delivery, however you set was reserved. The sets have arrived into stock and we will prioritise your order for express dispatch

We thank you for your patience.

Paul

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Stubbsyla's reply to Paul_Featuredeco's Comment

Written on: 27/06/2014

Thank you for ringing yesterday to confirm that there had been an error and the set will be delivered on weds. Look forward to seeing it and I will hopefully be able to put a positive comment on here. Thanks again.

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★☆☆☆☆

“Poor service”

Written on: 16/06/2014

I ordered a rattan sofa cube set from feature deco at the beginning of May. I can't comment on the quality of the furniture, as it still hasn't arrived over 6 weeks later. When I ordered the goods I believed that they were in stock. However after having no communication from them not even an order confirmation email. I rang to find out when the goods were going to be delivered (as when logging on to the website my order status just said processing). It was then that I told that it the… Read Full Review

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★★★★★

“Very happy customer”

Written on: 06/06/2014 by cheeky82 (2 reviews written)

I searched for a very long time to find good quality furniture that fit my budget and feature deco was by far the cheapest and offered some little extras I didn't find anywhere else. At first I was very wary of ordering online with a company I'd never heard of especially as I had to pay up front so I chose to pay by credit card so that I would be covered in case the worst happened. I needn't have worried as my furniture arrived within 2 weeks and the courier arranged the date with me and rang… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 13/05/2014 by Kevthedisgruntled (1 review written)

Ordered a table and chair set from feature deco which, I must say, arrived promptly. However that's when everything started to go wrong. After unpacking I notice that one of the sofas (there were two) was slightly damaged. No big deal as it was hardly noticeable. However, when I tried to put the accompanying table together it was clear that the screw holes in the legs were mis-aligned with the holes in the table top. I called their telephone number ( they have a bizarre way of answering… Read Full Review

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