Feature Deco Reviews - www.featuredeco.co.uk

Click here if this is your business
★★★★☆
3.9 / 5
77% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Feature Deco www.featuredeco.co.uk - Ask a question now

Media Gallery for Feature Deco www.featuredeco.co.uk

Feature Deco www.featuredeco.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible customer service and still waiting for delivery!”

Written on: 29/07/2014 by Ncaulfield (1 review written)

We ordered a 10 seater rattan set at the end of May with a lead time for mid-June. Received an email mid June saying that the item wasn't coming into stock until the end of June and that once the item was in it would be delivered in 4-7 days. End of June came and went still no contact so we chased around the start of July was told the item was now in and with the dispatch company who would contact us within 2 days!! Well after numerous phone calls and emails we are still being fobbed off being… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paul_Featuredeco's Response to Ncaulfield's Review

Written on: 30/07/2014

We apologise for the poor service on this occasion. Could you kindly call us with your order number so we can look into this with priority and provide a solution.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Very Good”

Written on: 28/07/2014 by KatieLewis-Alt435 (1 review written)

Our furniture came on time and was delivered very efficiently into our garden. It looks lovely in my conservatory and friends and family have all commented how good it looks and very comfortable. Highly recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Rattan square table set 8 seater”

Written on: 27/07/2014 by BrunoLarson174 (1 review written)

Great service, quick delivery time, was a bit worried in buying something I could not see in the shop, but the quality of the rattan square table 8 seater was great also the seating material was great quality and nice and comfy and lots of padding… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent service”

Written on: 25/07/2014 by Armando60 (1 review written)

I approached Deco after been badly let down by Ratten Direct, with regard to the delivery of some patio furniture. I ordered a similar product from Deco , was notified of delivery date and time and true to their word everything was Delivered on time . I would recommend Deco to anyone, great service, great customer service . … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great outdoor living!”

Written on: 05/07/2014

I purchased a rattan garden sofa which I am very pleased with. The sofa arrived with no problems at all and it was easy to set up.. It has really finished off the garden and I would recommend you purchase it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great quality and value, fab delivery.”

Written on: 30/06/2014 by Fisher416 (1 review written)

Brilliant quality corner sofa. Looks really expensive not like the cheaper flat weaves. Cushions are good quality fabric too. Delivered quickly on the day specified by a really helpful chap who helped set it out. We are now after more of the same set. Shame there is no cover available to purchase - with the UK weather this would be handy!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Great product...terrible customer service”

Written on: 27/06/2014

Ordered the Woburn Deluxe 10 seater dining set on 23 April 2014 with lead time end of May. Finally received the set on 25 June more than two months after money taken and after countless calls chasing them for updates. Not once did Feature Deco instigate any calls to me offering updates or apologies for delays. Very very poor service when spending £1200. There was a point during the last month when my husband doubted we would ever see the furniture. Too much hassle experienced to ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Happy Customer!”

Written on: 27/06/2014

We purchased the Bahia Modus Sofa Set in Natural Cappuccino in May, the item was saying in stock and therefore we received the set within days with no problems whatsoever. The set is very attractive and comfortable. I would have given the sofa set 5 stars had I been able to purchase individual items as we would ideally have liked to purchase another two seater sofa to complete the set! All in all, very happy with it!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Eventually received order”

Written on: 27/06/2014 by 481Welch (1 review written)

Furniture is lovely, its a shame that service before receiving them -terrible. Bought furniture online on 3rd of June, was promised 3-5 working days delivery. Had to chase them many times, every time got promises and different answers. It you are patient, go for it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN”

Written on: 22/06/2014 by 157McConnell (1 review written)

Ordered the cube garden set and parasol in early April. Did not arrive until May. The set does not fold properly. The stools have to be wriggled in and rest on the legs of the table. I have queried this on at least 6 occasions by telephone and email. Emails are never answered and I have been fobbed off with written response promises that have never materialised. It is now nearing the end of June - still no explanation and no parasol. I queried the arrival of the parasol again on numerous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paul_Featuredeco's Comment

Written on: 23/06/2014

Hi

We are sorry to hear you are not happy with the furniture.

Please kindly give us call so we can resolve the matter with priority.

Please contact myself directly.

Kind regards
Paul

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Wait too long”

Written on: 17/06/2014 by Stubbsyla (1 review written)

Ordered a Chelsea garden suite in May and delivery was supposed to be early June rang them, it's arriving this week, rang them again, the stock mans not in. Rang them again delivery now end of July. They will have had our money over 3 months and we will have nothing to show for it. We sent numerous emails to them about the order not showing up on our account but still no reply. I am extremely disappointed in the service from this company and i have no trust that this will be delivered in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paul_Featuredeco's Response to Stubbsyla's Review

Written on: 23/06/2014

Hi

We are sorry to hear you are not happy with service and the delay you have encountered.

Unfortunately, we have encounter production delays on selected sets, however if you can kindly call us, we can look into your order with greater detail and see if we can offer an alternative option.

Kind regards
Paul

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stubbsyla's reply to Paul_Featuredeco's Comment

Written on: 24/06/2014

Hi Paul we have rang and we have asked to be kept upto date on a weekly basis. We were told it was due end of July now and as I will not be here to accept it you will deliver when I am back. We received the cover yesterday though and obviously we want a guarantee that if the set doesn't come then you will take the cover back too, but my husband is going to email you regarding this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paul_Featuredeco's reply to Stubbsyla's Comment

Written on: 26/06/2014

Hi,

It was a system error that was not identifying your order for end of June delivery, however you set was reserved. The sets have arrived into stock and we will prioritise your order for express dispatch

We thank you for your patience.

Paul

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stubbsyla's reply to Paul_Featuredeco's Comment

Written on: 27/06/2014

Thank you for ringing yesterday to confirm that there had been an error and the set will be delivered on weds. Look forward to seeing it and I will hopefully be able to put a positive comment on here. Thanks again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★☆☆☆☆

“Poor service”

Written on: 16/06/2014

I ordered a rattan sofa cube set from feature deco at the beginning of May. I can't comment on the quality of the furniture, as it still hasn't arrived over 6 weeks later. When I ordered the goods I believed that they were in stock. However after having no communication from them not even an order confirmation email. I rang to find out when the goods were going to be delivered (as when logging on to the website my order status just said processing). It was then that I told that it the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very happy customer”

Written on: 06/06/2014 by cheeky82 (2 reviews written)

I searched for a very long time to find good quality furniture that fit my budget and feature deco was by far the cheapest and offered some little extras I didn't find anywhere else. At first I was very wary of ordering online with a company I'd never heard of especially as I had to pay up front so I chose to pay by credit card so that I would be covered in case the worst happened. I needn't have worried as my furniture arrived within 2 weeks and the courier arranged the date with me and rang… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service ”

Written on: 13/05/2014 by Kevthedisgruntled (1 review written)

Ordered a table and chair set from feature deco which, I must say, arrived promptly. However that's when everything started to go wrong. After unpacking I notice that one of the sofas (there were two) was slightly damaged. No big deal as it was hardly noticeable. However, when I tried to put the accompanying table together it was clear that the screw holes in the legs were mis-aligned with the holes in the table top. I called their telephone number ( they have a bizarre way of answering… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Rattan garden furniture”

Written on: 17/10/2013

Having had the same teak garden furniture for 20+ years we decided it was time to invest. Checking out what was available online, the deals from Feature Deco were best suited to our needs. Good quality at reasonable prices. Our patio now looks both tidy and contemporary. A very good decision to buy this furniture at the price offered, though I would not have paid the full RRP for it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great Value Outdoor Furniture ”

Written on: 01/10/2013 by matthew.ashley (1 review written)

We have recently had our back garden done and wanted to find furniture that complemented the lovely patio area we are now enjoying and looked for Rattan furniture we could leave outside being as its all weather proof. looking through the Garden Centre's for our perfect table & chairs almost gave us a heart attack so i set about looking on line. Here i found Feature Deco, not too far for us to visit and seemingly full of choice. The staff were very friendly and helpful and there was absolutley… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great furniture, and great service.”

Written on: 18/09/2013

I had set my heart on a certain look, and after hours of online searching found just what I wanted at Featuredeco. When I finally ordered they were out of stock, and may not have more until next year, but said I could have the showroom one, though it was missing a chair which would follow in a few weeks. I was happy with this as it was just what I wanted, and very pleased to report that it came sooner than expected, and customer services sorted out a couple of post delivery queries, with a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Quality ”

Written on: 18/09/2013 by Susanhome14 (1 review written)

Received furniture for our decking on our new caravan. Extremely pleased with both service and quality. The style and quality is far superior to any we have seen in the normal garden centers. Would highly recommend and several of our neighbors on our new caravan site development have asked where we purchased. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great product and service”

Written on: 16/09/2013

I ordered the Manchester Rattan Corner 5 piece set on 25 June knowing that it wouldn't be in stock until the following week, however I was delighted to receive it ahead of schedule on 28 June, in time for my son's birthday. I love the colour and quality of the rattan and the cushions and it looks the bees knees (much nicer quality than anything similar at Ikea, Next or B&Q). My only slight criticism is that the steel feet look a bit askew but it doesn't wobble. Overall great product and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Nice, friendly service and excellent product”

Written on: 08/09/2013

Mid/end June we purchased the Modus Bahia 4 piece garden set. We were promised delivery on 28th June which was perfect as a week before our daughters wedding and in time for the post festivities party! I have to admit I was doubtful as the items were not in stock, but the guy was adamant that this would take place. Needless to say this didn't happen, and we weren't called. To be honest, I confused matters with alternative dates, so no blame associated with this. When I called the guy I spoke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview