Nationwide Building Society Reviews

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2.5 stars
Average rating for this product is: 2.5 out of 5

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft LimitOverdraft Rate
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a
NatwestNatwest Current Plus AccountA free day to day bank account with an overdraft facility to give your finances some breathing space.Monthly0.10%N/A
NatwestNatwest Step AccountA simple bank account with no fee and no overdraft facility so you remain in control of your finances.Monthly0.10%n/a%n/a
The Co-operative BankCurrent Account PlusSwitch to Current Account Plus today and start enjoying a secure home for your money, from the bank rooted in its principles.Annually0.00%0.00%£200.00
HSBCHSBC Bank AccountApply for a bank account from the 16th November and HSBC will give you £50 cashback to say thank you. T's and C's apply.Annually0.00%19.00%£500.00

Average Ratings for Nationwide Building Society

  • Overall rating2.5 stars

34 Reviews For Nationwide Building Society

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    Abysmal Client Service

    I went overseas last year to receive specialised medical treatment for a serious medical issue that I could not afford in the UK. Nationwide were notified of this. Then they locked me out of the internet bank, which made it impossible for me to transfer money over to the account to pay bills while I was away, then they charged me late fess & ridulously high charges. They were advised of an Email address to contact me on whilst I was overseas but decided to send letters to my old UK address instead, needless to say I never received the letters.
    I have now had enough of this pathetic unprofessional so called service and have notified all friends and family in the UK of the disgusting manner in which a client of long standing is being treated.They are also disgusted with their condust and are now closing all there accounts with all Nationwide concerns, including savings accounts, loans and mortgages.

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    NATIONWIDE BUILDING SOCIETY. Formerly a first class customer friendly Building Society. Since take over of Board Members, remuneration has gone through the roof and the society has gone downhill fast. Customer Service in branches is absolutely abysmal as centralisation to the Swindon HQ has taken place. Telephone customer service is a joke with individuals not empowered to DO anything other than utter platitudes and promise that an advisor will call back. THEY NEVER DO. I am sad at the changes ...

  • Guest 11th Aug 2009

    Reviewer rating: 4 stars


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    I've been with Nationwide since 2006 and have always found the service good. Granted that some of the rates and charges are not as competitive as in the past, but they still remain keen compared to the competition. I do most of my banking on the internet now, and the Nationwide service is very good, offering a fair degree of functionality. I also think that the ability to use debit and credit cards abroad at minimal cost remains the best feature of the service, never feeling ripped off on checki ...

  • Guest 2nd Jun 2009

    Reviewer rating: 0 stars


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    Incredibly poor customer service. When Nationwide make a mistake (which seems to be about 3 times a year for me) they leave it to the customer to sort out the issue.

  • unhappyhsbccustomer Rank: Corporal 16th Apr 2009

    Reviewer rating: 1 stars


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    After years of being a loyal customer of Nationwide and very happy the last few years has seen a consistent and sad decline in customer service and in fact the products are less competitive too. For example the free overseas use of a credit card is on the way out. Interest on cheque account is now tired dependent upon income and the once brilliant e-savings account is a sad example of its former self.

  • juicedry Rank: Corporal 6th Oct 2008

    Reviewer rating: 0 stars


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    I applied for a FlexAccount via the Internet on 14th July and took my ID into their Salford City Branch on the 21st July. I contacted the New Business Centre on the 28th July to find out the progress of my application. This was when the Building Society's incompetence started to shine through. The representative was telling me that a fault had occurred with the application and they would sort it out; so I left it in Nationwide's incapable hands.By the way, the New Business Centre is the only way ...

  • savingexpert Rank: Lance Corporal 6th Oct 2008

    Reviewer rating: 5 stars


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    I've been a Nationwide customer since they took over Anglia Building Society.
    Only had one problem, when I was locked out of internet banking by having three failed logins. I'm sure I used the correct logins
    After reading that it would take up to 7 working days to send me a new login password, I complained very loudly, suggesting I would move my substantial savings elsewhere, as I couldn't not have access to my money for (which it could have worked out)two weeks, I received a new password two da ...

  • Guest 4th Oct 2008

    Reviewer rating: 3 stars


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    I moved to nationwide for the 0% charge on foreign purchases. I had to apply 3 times as they kept messing up the application.Their online site is what you would expect an online banking site to be in the 1990's/early 2000. Very simplistic, does not download straight into your ms money (unless you have a linked up uk version) or bother with quicken. The transaction details are non existent (line item is 'atm withdrawal', no mention of location, etc., and this is for all purchases)All in all the ...

  • paulak2610 30th Sep 2008

    Reviewer rating: 1 stars


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    23rd August
    On the 23rd of August I went into the branch to open a current account, everything was processed in branch and was then sent to the head office where the account would be set up. I was assured I would have my card in 5 - 10 days.
    23rd September
    I went into the branch on 23rd September and asked to speak to the girl who had originally set up my account. She promised she would contact head office and get back to me.
    24th September
    I got a call back the next day where she told me what h ...

  • specklepilot 8th Sep 2008

    Reviewer rating: 0 stars


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    Nationwide's CardReader device defeats the purpose of their online banking facility. You now have to carry the card reader and your debit card around with you to perform transactions online! Completely daft.

  • al may Rank: Sergeant 30th Aug 2008

    Reviewer rating: 0 stars


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    I belive they made a complete mess up of a isa bond I took out nearly 4 months ago, still not resolved, and apparently it is difficult to find my paperwork.

  • piriepirie Rank: Staff Sergeant 24th Jul 2008

    Reviewer rating: 4 stars


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    My family have banked with Nationwide for the past 25 years. As you can see from the above pros and cons - we have a wide variety of accounts with them as a family.
    I have always found the branch staff to be dedicated to members' interests and want to do whats best for the custoemr not what the latest selling point is - which is so disheartening about the banking sector. Their accounts are ran with professionalism for the most part, though account rates for savings have taken a severe drop of la ...

  • slysocks Rank: Sergeant 25th Jun 2008

    Reviewer rating: 0 stars


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    I had a flex account, no overdraft, nothing just an account, well one day my work paid in my wages, but then decided to withdraw my money back, unknown to me, as nationwides cash machine said I had the money allowed me to withdraw 300 quid, then a following 250, all this to pay my bills and rent, I then recieve a a statement, not a letter stating I am now 550 pounds plus 100 pounds in charges overdrawn on an account which should never been able to happen.
    To cut a long story short, I finally man ...

  • angie123 4th May 2008

    Reviewer rating: 4.5 stars


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    Nationwide Building Society are not motivated by shareholders, so provide better rates. Good rates on using credit card abroad. Easy to use website. Overall very good.

  • Guest 15th Apr 2008

    Reviewer rating: 0.5 stars


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    Nationwide Building Society opened my account, let me deposit my savings and then sent me a card which i never received.....i know what your thinking, this is not there fault! HOWEVER i go in to the branch once, twice, three times and get told to wait as its in the post but whilst i'm sat there waiting some person is helping themselves to my money..... very bad customer services and unhelpful staff! AVOID

  • draledjones Rank: Corporal 18th Nov 2007

    Reviewer rating: 4 stars


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    Truly nationwide. Consistently good savings accounts. Unfair direct debit charges.

  • Arfa Rank: Corporal 10th Oct 2007

    Reviewer rating: 2.5 stars


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    My daughter (K) shares a flat with her friend (D). K has a direct debit set up with Nationwide to pay the rent and D pays her half into K's account. Last August D didn't have enough money in her bank account to transfer to K's account so she withdrew some cash from another account and tried to pay that over the counter into K's account. The cashier said they weren't allowed to accept cash from a third party. When D asked why, the cashier said it was to prevent money laundering. The cashier did s ...

  • kman35 26th Sep 2007

    Reviewer rating: 4.5 stars


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    Overall, since moving to Nationwide building society some 18 years ago I have never once been let down or disappointed. Their service is very efficient with good advice and offers are always available. They offer a wide range of products to tailor everyone's needs. The staff and customer service are excellent. Their Internet banking site is certainly the best I have ever seen, good navigation, easy to use and very secure. The only bad comment I have is that there can be very long and slow mov ...

  • MADGOLFER 27th Jul 2007

    Reviewer rating: 1.5 stars


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    Tried transferring mini-cash ISA from Nationwide to Kent Reliance around 19th June. Nationwide sent letter saying my account was closed 6th July and cheque sent to KR. KR never received the cheque. Have made dozens of futile calls to Nationwide Electra House Helpdesk trying to get them to stop the cheque, reactivate my account, add the lost interest and then reissue new cheque by registered post. Its now the 27th July and none of the people I spoke to have bothered to take ownership or take any ...

  • potts 2nd Jul 2007

    Reviewer rating: 0 stars


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    They are driving me mad, I filled in a form to transfer My mini cash ISA into a Nationwide 2year ISA Bond on 11th April 2007, it is now 2nd july 2007 and despite numerous phone calls I still do not have an account number and I only have their verbal assurance via my phone call that they have my £20,000. They have not written or returned any of my phone calls. If I could easily get at my money without loosing it's Tax free status I would be happy to never have anything to do with Nationwide ...