Nutfield Priory Hotel Spa, Surrey Reviews

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2.3 stars
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Average Ratings for Nutfield Priory Hotel Spa, Surrey

  • Overall rating2.3 stars

 

7 Reviews For Nutfield Priory Hotel Spa, Surrey

  • kizzy10 28th Sep 2008

    Reviewer rating: 1.5 stars


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    Good Points: Lovely Building and comfortable bed.


    Bad Points: Reception service on arrival were a little less than professional. Very small room. Person who showed us to our room could not operate TV which was partially broken. Two main lamps in room not working and when staff informed they were not mended.


    General comments: For a 4 star hotel the service and accommodation was not up to the standard I would have expected. Reception staff seemed very disorganised and not overly customer friendly, whilst booking us in she answered the phone. I would suggest more training was needed! Any problems were not resolved very quickly as mentioned above we had one light working in our bedroom and that was not very bright. The restaurant that breakfast was served in was virtually a corridor and one of our jam pots had been opened and used by a previous diner but there were no apoligies from staff when I mentioned this to them, and asked for one that had not been tampered with. On departure wewere not asked if we had enjoyed our stay perhaps they knew what my answer would be. I would not recommend this hotel to anyone.

  • carolinehalsey 17th Mar 2008

    Reviewer rating: 2.5 stars


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    I sent this email to Nutfield this morning, following a hen party day which I organised for a friend. In my opinion it would be very easy to do better elsewhere, even if it costs a little more:

    Dear Sirs,

    I visited the Nutfield Spa on Saturday 15th for a hen party and I thought some comments might be useful.

    I have been to a few spas in the UK, including a weekend break at Ragdale Hall last month, so I have an idea about how these things work and compare.

    First point is that on the internet ...

  • juliasturgeon 8th Oct 2007

    Reviewer rating: 1 stars


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    Despite the treatment being wonderful, a larger proportion of my day was spent being aggravated by the lack of service etc. I certainly would never recommend this spa as a relaxing venue.

  • viola2572 3rd Sep 2006

    Reviewer rating: 1 stars


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    The manager at Nutfield Priory Hotel Spa stated the Sunday lunch is inexpensive and that is what you get. The fact is we were looking to book a very big party later next year and we were quite happy to go alacarte but they could only supply the Sunday lunch menu. They can keep the poor service and the very badly presented food and terrible service.

    Very second rate. The pre dinner drinks were not offered to us and after 30 mins, I had to go to the bar! We were given them free after complainin ...

  • iammaurie 17th Jun 2006

    Reviewer rating: 5 stars


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    I have no idea what the previous reviewer was talking about. I think he/she was staying at a different Nutfield Priory than we were. Being so called sophisticated New Yorkers ,we thought it was the most magnificent,courteous ,relaxing and comfortable place we have ever been to. The food and service in The Cloister dining room was superb. We were taken there as guests by our nephew so we didnt know the cost,but whatever the cost it was equal to any five star hotel we have stayed .We wouldn't hesi ...

  • EmBubba 27th Mar 2005

    Reviewer rating: 4.5 stars


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    Nutfield Priory Hotel Spa:
    Beautiful room - newly designed with a fantastic bed and a 50inch plasma screen built into the wall! Food wonderful and service faultess. A lovely Lounge and Study area to relax in with open fires and beautful sussex views. The Spa is good. Lovely massage. Really a wonderfully relaxing place to come.

  • youngse Rank: Lance Corporal 13th Dec 2004

    Reviewer rating: 0.5 stars


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    Do not go to Nutfield Priory Hotel Spa.
    The food is average but the service is terrible. The staff are in chaos. The management (once you manage to get hold of a manager) are unable to do anything to help or control the staff.
    Do not try to ask for food to be cooked in anyway other than how the kitchen want to cook (eg steak medium and not well done). These requests are simply ignored
    The rooms are cold and noisy (surprising for a lovely old building)

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