The Virgin One Account Mortgage Reviews

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The Virgin One Account Mortgage go to www.oneaccount.com
2.3 stars
Average rating for this product is: 2.3 out of 5

From 4 ratings and 115 reviews

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR
First DirectTrackerTermBase + 2.49% currently 2.99%3.00% APR
WoolwichLifetime TrackerTerm(Base+ 2.69%) currently 3.19%3.20% APR
AbbeyTracker2 year4.24%4.20% APR
First DirectTrackerTermBase + 2.94% currently 3.44%3.50% APR
First DirectFixed2 year3.69%3.80% APR
The One AccountVariableN/A3.75%3.80% APR
WoolwichFixedUntil 31/01/2012(Base+ 1.99%) currently 2.49%2.80% APR
AbbeyFixed2 Years4.24%4.30% APR
First DirectFixed2 year3.69%3.90% APR
WoolwichBuy to Let Fixed Portfoliountil 02/02/2013(Base+2.49%) currently 2.99%3.90% APR

Average Ratings for The Virgin One Account Mortgage

  • Reviewer Ratings2.3 stars
  • Overall Rating2.3 stars

115 Reviews For The Virgin One Account Mortgage

  • Guest 7th Nov 2009

    Reviewer rating: 5 stars


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    Great if you are good at managing your finances, can save a great deal in interest payments.
    Probably not recommended for those who struggle to manage their current account anyway, with a normal mortgage.

  • Guest 16th Sep 2009

    Reviewer rating: 5 stars


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    We have remortgaged with the one account and they have been excellent, all the way through the process. Putting us on a fast track process as we had found a buy to let. Super efficient, it takes a lot to impress me, but they did.

    Highly recommend them, fantastic customer service.

  • Guest 23rd Aug 2009

    Reviewer rating: 4 stars


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    Good product - flexible and convienient. The The Virgin One Account Mortgage Interest rate may not be keenest but that is the price you pay for the flexibilty & easy of use. Very few of the banks have passed on full drop in interest rates.

  • mikietheb1 30th Jun 2009

    Reviewer rating: 4 stars


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    Have had The Virgin One Account Mortgage for 10 yrs and have noticed the difference when it was sold onto RBS. 'In credit' interest is terrible - it never used to be, and I do recall reading something in the literature that I was originally sent about how it would track the BOE base rates ( I believe it now doesn't and has not done for some time). However; in terms of real flexibiilty and a customer service team that is able to follow instructions and do what you ask then it cannot be faulted. I ...

  • Guest 22nd May 2009

    Reviewer rating: 5 stars


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    I've had a Virgin One account for 11 years.Very good product, very flexible and able to over pay or under pay when needed without having to ask bank.I was able to over-pay and have now paid off my mortgage in half the time, saving me 1000's.

  • Guest 15th May 2009

    Reviewer rating: 0 stars


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    Their interest rate policy is opaque.

    Per the One Account
    - the OA is still worried about the uncertainty in the market and specifically in relation to the housing market with higher default rates (...hence the widening of the interest rate in respect to libor)

    - the OA (as part of RBS) has to set rates which is balance with their depositors (I don't think this is good, we're subsidising the interest RBS depositors receive?). I think more likely is that they are merely maximising profits from ...

  • Guest 27th Mar 2009

    Reviewer rating: 5 stars


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    The Virgin One Account Mortgage is a very flexible mortgage and great to have in a recession. I wish all those people would stop complaining about the interest rates. Try finding a better deal in this market. Flexible, great customer service

  • Guest 26th Mar 2009

    Reviewer rating: 5 stars


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    The Virgin One Account Mortgage is a flexible product which allows you to control all your finances in one place. Great customer service - recommended!
    Great product, good value for money & great customer service.

  • Guest 16th Mar 2009

    Reviewer rating: 5 stars


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    Simpe to use - just one account for everything - didn't have to arrange an overdraft during a heavy month. Can easily pay off more of your mortgage.

    Have had this Virgin One Account Mortgage for 8 years. Was easy when we moved house and there were no extra costs for transferring account to new property.

  • Guest 10th Mar 2009

    Reviewer rating: 0.5 stars


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    I have had my Virgin one account for a number of years & have even moved house with it. Although I am generally happy with the way the account operates & the flexibility it offers, I am truly dissapointed in the failure to pass on rate cuts. I have considered moving my account but don't wish to incur further costs etc in these difficult times. Come on RBS - give us what we are due!

  • Guest 6th Mar 2009

    Reviewer rating: 4.5 stars


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    Apart from the lack of passing on rate cuts recently The Virgin One Account Mortgage best bank account I have had. Very flexible and understanding.

  • rumerhall 28th Feb 2009

    Reviewer rating: 5 stars


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    The Virgin One Account Mortgage is in my opinion a brilliant product.
    We have had this account since 2001, its especially useful if you are self employed and don't always get regular payments. Providing you are not up to your limit it is totally flexible. The staff are also extremely helpful and efficient

  • Guest 27th Feb 2009

    Reviewer rating: 0.5 stars


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    I was particulary unimpressed to receive my latest letter from The Virgin One Account Mortgage confirming that yet again interest rate reductions have not been passed on. As a government owned bank, isn't something going to be done about this? I agree the One account team are very friendly, and the account does what it says on the tin. The flexibility issues though are being erradicated by this. This is simply not good enough & I for one have had enough. I will be moving to another offsett mortg ...

  • Guest 15th Feb 2009

    Reviewer rating: 5 stars


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    I just wanted to say thank you to all the staff at The Virgin One Account. They are always friendly and polite and I have only ever received thoughtful, well-informed advice.

    These comments are desperately unfair. Yes, reductions on interest rates were delayed on this account, but this was the case with most non-tracker mortgages. The big benefit of this account has always been that your savings also receive the same interest rate as your debts and that interest is in effect tax free. So w ...

  • slog 6th Feb 2009

    Reviewer rating: 5 stars


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    I've had my Virgin One Account since 2002 and have nothing but praise for their customer service. In all that time I have not had dealings with staff being rude, impatient or falsely courteous - unlike the ignorance of some staff in other organisations. I don't think you can single out RBS when it comes to increasing or decreasing their interest rates. The monthly and annual statements are detailed and user friendly. The internet banking site is extensive without being complicated. As long as yo ...

  • Guest 6th Feb 2009

    Reviewer rating: 5 stars


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    I don't believe any other bank is doing the same kind of deal, an on tap loan on top of your mortgage, with no questions. Great for buying a car or boat or doing the kitchen up but be warned you have to pay it back. However looking at you debts all together makes you realise how much you owe and you can watch the total reduce, so you know if you are on track,
    To the One account team, Well done!

  • Guest 6th Jan 2009

    Reviewer rating: 5 stars


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    I think the One Account is a fantastic product. I haven't had mine long but I have never had any problems. I notice how everyone is quick to slate a product when they don't get what they want but they aren't so quick to praise it. If everybody took the time to actually read the documents that the One Account sent them when they opened the account, they would know that it is not a tracker mortgage so really they don't have any right whatsoever to complain about the interest rates! I have recommen ...

  • Guest 13th Dec 2008

    Reviewer rating: 3 stars


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    I was in the process of moving my mortgage to the one account until I read this forum, worried the failure to pass interest rate cuts might be the sign of things to come I held off sending the final paperwork to see how the dust settled.
    The one account began to chase the paperwork and I iterated my worries to them and they stated that although they didnt pass on the full 1.5% cut they will be passing on the full 1% cut made by the BOE recently.

  • Oneaccountuser 5th Dec 2008

    Reviewer rating: 0.5 stars


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    Under RBS the rates go up quickly but down slowly and they seem to have their own small print code which lets them do what they want. Particularly annoying to us as taxpayers who have helped to bail them out.
    I'm sure that Richard Branson would be very unhappy to see it being run in this way.

  • Guest 4th Dec 2008

    Reviewer rating: 0 stars


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    My suspicion is that RBS don't want the One Account and are therefore not interested in keeping customers happy hoping that they will depart in enough numbers so that the unit can be closed down. Like others here, I have been a One Account customer for many years and remember the regularity with which rates followed those of the Bank of England, the helpfulness of customer service staff, etc.I am surprised Richard Branson/Virgin have not taken RBS to task for providing such a dire "service" unde ...

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