Barclays Current Account Reviews
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From 2 ratings and 21 reviews
14% of users recommend this product
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21 Reviews For Barclays Current Account
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Guest 11th Aug 2009
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NEVER open an account with Barclays. I am please to say that after 6 years of banking with these idiots, I am now getting out!
They stopped my card after going overdrawn (fair enough) 3 years later I still do not have it back. I have asked the just for a cash card but never recieved one. No card, no online banking. Every month I have to visit the bank to get my cash out. The only reason why I was overdrawn is because of the stupid bank charges which should really be classed as theft they are sooo bad. Customer service is painful to say the least and I can always feel my blood pressure about to explode with the stupidity of the staff. They are very polite though, only good point!
PLEASE PLEASE go to another bank for an account as it truly does not get any worse than Barclays
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Guest 7th Jul 2009
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Having been with them through being a student they were great, but recently they seem to just not care. The fees are insane when you make a mistake and the Barclays staff were so rude and ridgid. I'm getting out.- Read Guest's review (40 words)
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Guest 27th Jun 2009
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Terrible. Constantly shutting off my card incorrectly and when correctly Barclays fail to send out a new card.utterly useless phone services- constant misdirection.- Read Guest's review (26 words)
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Guest 15th Jul 2008
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I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the Barclays Current account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous probably didn't take place because no record is on file. Nothing then happens! Each person ...- Read Guest's review (138 words)
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Martyn27uk 29th Apr 2008
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I have just paid excess postage on a letter from Barclay's Premier banking - because they failed to put a stamp on the envelope! The letter was their second attempt at an apology for the very poor service I've received from them over the last six months.Since they introduced their PINSentry machines - for very good security reasons I'm sure - I have been unable to access my account online - and I'm guessing that I'm not the only one.Apparently I have two "unique" customer numbers ( something of ...- Read Martyn27uk's review (267 words)
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danpenny 7th Apr 2008
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Not impressed. Barclays took over Woolwich and so my Woolwich account was automatically switched. They closed my local Woolwich. Service is much worse than Woolwich. I have nothing good to say about Barclays, I'm moving simply to get better online service.- Read danpenny's review (116 words)
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Guest 28th Mar 2008
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I hadn't used my barclays account for a number of years. Went in on 13Feb. Changed my address details after going back 3 times 1st time to be told can't change with out id. Fair enough, came back 1hr later same person says i can't change it now you have make an appointment. Next available appointment was 1 week away. Kicked off and got it changed there and then. Ordered debit card cheque book and paying in book received cheque and paying in book within 6 days pretty good. Since then it has been ...- Read Guest's review (270 words)
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marta2 21st Mar 2008
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I'm abroad at the moment and can't use my Connect card at any ATMs. No-one knows why. When I called the customer service, I was told it was due to 'an external link' problem and they basically didn't care. I tried some 30 ATMs in different banks and I'm left here, having no access to my money. This is not the first something like this happens. When they decided to exchange my card for a Connect, I had to wait over 2 months to receive it! They wanted to send it via signed for delivery between 9 a ...- Read marta2's review (169 words)
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johnjackson12 12th Mar 2008
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Just want to let everyone know that if you are ever logged out of your barclays internet banking account. You have no access to your funds for about 1 week!!! Until you receive your new password in the mail. That means you can make a payment and you cant see your statements. All you are told by the customer call centre is "im sorry for the inconvenience, but there is nothing we can do" - what kind of a bank is that??- Read johnjackson12's review (81 words)
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Guest 8th Feb 2008
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Unfortunately all the other banks seem to just as bad Lloyds - personal account for over 30 years.
You now need to give them a special security code before they will tell you the opening hours for a specific branch.
(1) A customer's cheque for £ 849 was paid into our current account on 31 December 2007. On 2nd January the £ 849 was taken out of the account by barclays - but they failed to advise us of this.
When we contacted them a few days later they could not tell us why this was ! ...- Read Guest's review (193 words)
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AlixForbes 4th Feb 2008
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Barclays is one of the worst banks. I have had the experience of having my account stealthily changed from free checking to one that cost £ 10 per month, without actually being told about it at all. When I complained I was told it was changed back and it wasn't. Then I was refunded only part of the fees i paid.Their computer system seems to go faulty quite a lot and can lock you out of getting any of your money for no apparent reason. I was unable to make a payment to another UK account, e ...- Read AlixForbes's review (223 words)
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Guest 9th Jan 2008
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I tried to get a form from a Barclays branch to change the signature mandate for a community account . Unbelievably they do not hold forms in the branch, even in electronic files, and asked me to phone a number when I got home. The call took nearly ten minutes including waiting in a queue. Barclays cannot email them or provide them on a website. They said I would have to wait three days for the forms to arrive in the post! I am sure this sort of thing was much easier ten years ago. ...- Read Guest's review (132 words)
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Natalia321
23rd Aug 2007
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I am a new customer to Barclays - but have got quite a few experiences that make me feel deeply unsatisfied. First, I opened a cash ISA with them - just to find out that it took them a month to register the account, although they happily accepted the cash right away. Once it was opened a month later, they "forgot" to accrue the interest over the time they were processing the documents.
Moreover, I and my partner are experiencing all the side effects of their merger with Woolwich. We held a m ...- Read Natalia321's review (283 words)
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Humphrey22 1st Aug 2007
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I recently tried to transfer to Barclays from my current bank due to poor service, however should not have wasted my time. I went into one branch with my wife with all our ID but was told they couldn't open an account there, so arranged an appointment at another branch near my work. I went and was told that they could not open a joint account because we both weren't there even though the other branch had seen proof. I opened a single account and they gave me a form to make it a joint one whic ...- Read Humphrey22's review (217 words)
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emkate 24th Jan 2007
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I am an Australian citizen with a British passport. I have been in England for 4 years, and have thus far banked with Lloyds. My partner has banked with Barclays for much of his life, and we therefore decided to open a joint account. I have no debt, and I am a professional in the financial services industry. I would have presumed Barclays would want me as a customer... However, following numerous phone calls to an unhelpful call centre, visiting branches (where I was assured there would be no pr ...- Read emkate's review (191 words and 1 comment)
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fryera2
20th Nov 2006
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I've banked with them for as long as I can remember, and in general I am quite satisfied with them, but I feel that little-by-little the customer service is slipping badly, and I fear that it may be the end of Barclays as a bank I would trust.
For example, a while ago I paid a cheque into my bank account and accidentally paid it into my e-savings account instead of my current account, which I was not supposed to do. Silly mistake, my fault entirely, but surely just a case of tracing it and p ...- Read fryera2's review (451 words and 1 comment)
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robfrombris
4th Oct 2006
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I have banked with Barclays for over 20 years. During this time I have switched branches a few times, and I have always found great customer service.
I don't often call by telephone, but on the odd occasion, I have never been directed to overseas call centres, and I have found them to be reliable. I have never had any security problems, or even had any wrong transactions on my account.
Internet banking is the best I have used - the limit of £1000 per day transfers is a pain, but I wo ...- Read robfrombris's review (158 words)
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steveford1 29th Sep 2006
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I have banked with them for over 35 years. This week I tried to transfer £19,000 to an account at another bank. The internet banking would only let me transfer £1,000 per day, and on being advised to go to a branch, they would only transfer £5,000 per day unless I paid £20.00 for a TT. What is the point of a bank that will take your money and when you want it back charge you for the privilege? I am moving my account to Nationwide, as they let you transfer £10,000 pe ...- Read steveford1's review (122 words)
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Barbaraj
6th Sep 2006
On average, people found this review very helpful
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I have been banking with them for the last 20 odd years, and I recently paid a substantial cheque into my account expecting it to take 3 days to clear, which is standard in most accounts. Alas, no! Not Barclays, as they take 5 days. I would have thought that in the the 21st Century when everything is computerised, that this would have been better and not worse. It is absolutely ridiculous. I also wrote them a letter, and it took nearly three weeks for them to respond, and the response was a stan ...- Read Barbaraj's review (151 words)
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Max Cady
23rd Jun 2006
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I've been a loyal customer with Barclays Bank for over 30 years, but by the way they treat me you wouldn't think so. Apart from the normal things like not open when you need them, not being able to speak to my local branch direct on the phone, having to speak to somebody who can hardly speak English in India when (and I do say when) you have a problem, the final straw was that they messed up my pension! They have forgotten that it is us that keep them in business.
I'm off to try Alliance & Le ...- Read Max Cady's review (116 words)
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