NatWest Mortgage Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR
First DirectTrackerTermBase + 2.49% currently 2.99%3.00% APR
WoolwichLifetime TrackerTerm(Base+ 2.69%) currently 3.19%3.20% APR
AbbeyTracker2 year4.24%4.20% APR
First DirectTrackerTermBase + 2.94% currently 3.44%3.50% APR
First DirectFixed2 year3.69%3.80% APR
AbbeyFixed2 Years4.24%4.30% APR
The One AccountVariableN/A3.75%3.80% APR
WoolwichFixedUntil 31/01/2012(Base+ 1.99%) currently 2.49%2.80% APR
First DirectFixed2 year3.69%3.90% APR
WoolwichBuy to Let Fixed Portfoliountil 02/02/2013(Base+2.49%) currently 2.99%3.90% APR

Average Ratings for NatWest Mortgage

  • Overall rating0.8 stars

11 Reviews For NatWest Mortgage

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    I have been experiencing difficulty with our mortgage repayments for the last 4 months due to my husband being out of work, I am always hearing that you should contact your lender as early as possible to advise them you are struggling as they will try to help you out however I have found this not to be the case. I have contacted them on numerous occasions to see if we could temporarily reduce our standard variable rate mortgage repayments and have had to be put through to their arrears dept (even though I am not in arrears) as they are the only dept who can deal with requests for repayment reductions. The people in that department desperately need customer service training as they have a complete lack of understanding and empathy and they speak to you in the most patronising and degrading manner. As per advice from my Bank Manager I sent a letter to them by special delivery explaining my circumstances and requesting help however when I phoned them 2 weeks later to advise I had not received a reply I was told that although Royal Moail had delivered the letter it had not been logged on Natwest system so they had probably lost it!!! I have now sent a massive complaint letter. I would not recommend Natwest Mortgages to anyone and will be moving my mortgage as soon as my husband is back in work.

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


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    Just to re-affirm the bad experiences everyone else has had. Shame I had to give them any stars at all.....

    I'm moving mortgage so request a settlement figure. SIX, yes SIX different settlement figures later, all of them considerably higher than the balance was 2 months previous, and I'm now at a figure I sort of agree on.

    Natwest have now dragged their heels for THREE WEEKS to get a new figure out to me, in the meantime I've made another payment on my mortgage, making my settlement figure m ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Natwest are the worst bank i have ever dealt with. They took over 7 weeks to send a fax. After phonecalls whilst on holiday, being chased by solicitors, us directly and our mortgage arranger they discovered they had put the wrong reference number on the fax.

    We checked prices with them on mortgages directly but decided to go through another company but Natwest decided they didnt like this and cancelled our application and put their own through directly and then took full payment from my partn ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    I wouldn't recommend NatWest to my worst enemy! My cat could do a better job than these muppets. We've had nothing but lost paperwork, us chasing them, we've not had one call from NatWest to tell us what's happening...we have had to call them every time.

    We started the process before Easter, and we are no closer. Wrong names, no paperwork sent when they said it would be, lost faxes, lost ID and so it continues. As soon as we can, we will be getting rid and I will never recommend or touch t ...

  • loz77 Rank: Corporal 10th Jul 2009

    Reviewer rating: 0 stars


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    Terrible service from NatWest Mortgage looking to change my mortgage as soon as possible. We set up the mortgage in my partners account before setting up a joint account. The joint account was set up by the time we moved in and we tried to switch the mortgage to the joint account.Instead of doing this they took someone else's mortgage out of the joint account while my partner still paid ours!We alerted them to this and after being on hold on a premium line for just over an hour we managed to get ...

  • Guest 10th Jul 2009

    Reviewer rating: 0 stars


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    The Natwest Mortgage Centre needs lessons in communication and customer service. If you are looking for a fast mortgage approval, or fast response to anything once you get your approval, forget about Natwest. Even though I had received initial "in principle" approval, it took them a month to send out the paperwork. And then when they made a mistake with the address on the mortgage, they refused to amend it quickly and held up exchange. As a consequence I am now in serious danger of missing o ...

  • Guest102 18th Apr 2008

    Reviewer rating: 0 stars


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    Generally the customer service has been excellent over the number of years of operating the One Account. However, the decision makers who sit in their ivory towers with no names or faces have just made a mockery of the underlying traditions of the Account by not passing on for the first time in One Account history the changes in the BOE base rate.

  • Helen of Troy Rank: Field-MarshalCompetition Winner 21st Sep 2006

    Reviewer rating: 1.5 stars


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    If you want a re-mortgage and you want it fairly quickly and straightforward, don't go to Natwest. SIMPLE. We will be changing after the first year of this re-mortgage.
    I requested urgent copy of deeds as we have boundary problems. FOUR times in last two months. Still no joy. They informed me it must be sent to the branch and I need to give the name of an Employee there. Tried that. Still no joy. So the neighbour knocked the wall down anyway.
    It seems their Mortgage centre have serious commun ...

  • katyboo 19th Jan 2006

    Reviewer rating: 0 stars


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    Me and my partner have recently applied for a mortgage with NatWest. Well, where should I start?

    From day one of applying for this mortgage I have had nothing but stress. This is our first property and we had no idea what the process was. Let's just say that they haven't got a clue when it comes to handling mortgages. I used the NatWest call centre to take out my mortgage. From taking out the mortgage, which was in November 2005, we still haven't completed due to NatWest. Their communication ...

  • Lucinda Wilby 20th Jan 2004

    Reviewer rating: 3 stars


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    This interest only mortgage is great - in the short term or if you are confident with investments. With the NatWest Interest only mortgage, Your monthly payments will be low as you are only paying interest each month - but that means you are not reducing the original loan. This is fine if you are saving money towards it or plan on selling your property at the end of the loan period.

    It is not a long term problem solver, but can help you over a difficult patch and allow you to make decisions ...

  • amandaeb Rank: Sergeant 16th Jan 2004

    Reviewer rating: 0 stars


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    I'd had my mortgage for about 3 years with NatWest. I had to give up my job through ill health. I followed the recommended advice of letting the mortgage company know. They allowed me not to pay the mortage for three months. (However, I only found out after, that it is reported to the credit reference agencies as late payment).

    I still wasn't able to work after this three month period, and help from the DSS didn't kick in til 9 months). I told the mortgage company this and they were complete ...