Reviews for Nationwide Building Society Reviews

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Abysmal Client Service

I went overseas last year to receive specialised medical treatment for a serious medical issue that I could not afford in the UK. Nationwide were notified of this. Then they locked me out of the internet bank, which made it impossible for me to transfer money over to the acco ...

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NATIONWIDE BUILDING SOCIETY. Formerly a first class customer friendly Building Society. Since take over of Board Members, remuneration has gone through the roof and the society has gone downhill fast. Customer Service in branches is absolutely abysmal as centralisation to the Swindon HQ has taken p ...

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I've been with Nationwide since 2006 and have always found the service good. Granted that some of the rates and charges are not as competitive as in the past, but they still remain keen compared to the competition. I do most of my banking on the internet now, and the Nationwide service is very good, ...

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Incredibly poor customer service. When Nationwide make a mistake (which seems to be about 3 times a year for me) they leave it to the customer to sort out the issue.

unhappyhsbccustomer's review has yet to be rated - Be the first!
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After years of being a loyal customer of Nationwide and very happy the last few years has seen a consistent and sad decline in customer service and in fact the products are less competitive too. For example the free overseas use of a credit card is on the way out. Interest on cheque account is now ...

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I applied for a FlexAccount via the Internet on 14th July and took my ID into their Salford City Branch on the 21st July. I contacted the New Business Centre on the 28th July to find out the progress of my application. This was when the Building Society's incompetence started to shine through. The r ...

savingexpert's review has yet to be rated - Be the first!
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I've been a Nationwide customer since they took over Anglia Building Society.
Only had one problem, when I was locked out of internet banking by having three failed logins. I'm sure I used the correct logins
After reading that it would take up to 7 working days to send me a new login password, I com ...

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I moved to nationwide for the 0% charge on foreign purchases. I had to apply 3 times as they kept messing up the application.Their online site is what you would expect an online banking site to be in the 1990's/early 2000. Very simplistic, does not download straight into your ms money (unless you h ...

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23rd August
On the 23rd of August I went into the branch to open a current account, everything was processed in branch and was then sent to the head office where the account would be set up. I was assured I would have my card in 5 - 10 days.
23rd September
I went into the branch on 23rd September an ...

specklepilot's review has yet to be rated - Be the first!
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Nationwide's CardReader device defeats the purpose of their online banking facility. You now have to carry the card reader and your debit card around with you to perform transactions online! Completely daft.