Toucan www.toucan.com

i think this an average service.

First broadband experience and the worst. Stuck in a one year contract for broadband. Nothing worked and when I rang up was faced with hostile questionning; was it turned on, plugged in etc. Eventually went to the Ombudsman to complain and won the case.

Stay away from this bunch of shysters.

This place was HORRIBLE....food wasn't cooked properly. The waitress was not knowledgeable and was rude...and the manager actually argued with us at the table. He looked like he was high and was the most unprofessional person I've ever seen at a restaurant. I would never recommend this place and I'll never return.

do not pay these people youve been warned

My telephone line stopped working in Aug 2009. I phoned Toucan/Pipex who checked the line and told me it was working. It wasn't as when I phoned it told me number not recognisable. Eventually gave up, when told to unplug socket and plug phone jack in directly. Started process again in January. Three weeks later it was fixed. Fault on Toucan equipment at exchange. Now have asked for credit and have been transferred and had to give my details six times, but each department tells me to contact another department. They seem unable to listen. When I reported fault, I suggested they carried out the basic test and phone the number. This they were unable to do.

Avoid these guys or move away if you can.

I was a Toucan customer for more than 4 years. customer service is very bad after pipex took over.Toucan broadband and phone service were fine still pipex also was good with the broadband.I desided to move phone and broadband to BT.Then I had bad experients with Pipex.I was without broadband for 7weeks.Pipex didn't give the MAC number to me for six weeks,At last I got the help from OFTEL.Then Pipex cleared my line.there is no any change to go back to Pipex or Toucan in my rest of the life even if they give free service.I will not recommend to any one to get Pipex or Toucan.

Toucan claims contacted me to inform me i could claim my ppi from my mortagage and how much i would get back in total. They charged me £249 up front fee. I foolishly paid it they said the claim would take about 12 weeks altogether. They asked me to send them my credit report why they wanted this i had no idea. They said they would not be able to proceed without it. I sent it foolishly

They had not kept me informed of my progress i was the one constantly phoning them for update. Then they told me they had not recieved my credit report. They had not prcoceeed with my claim or done any thing with it, and asked me to send them another. Which i have not because it concerns me my original one has gone missing.

I do not recommend this company to anyone

After reading some of the comments on here, I feel I have to write about my experience of Toucan so far. I have had it for the past 4 years, and in that time I have only been without service once (and I think it was because I inadvertently changed some router settings). I found their customer service to be very helpful and responsive at all times, however I joined them because they were the cheapest at the time, and now I see that there are cheaper providers I have asked them for a lower rate but they refused, so I think it is about time I changed to another broadband provider to save some money!

If there were a minus score then Toucan/Pipex would get it. My elderly frail mother was with Toucan and had no problems. Unfortunately it was all transferred to Pipex. No one informed my mother of the transfer so she was totally unaware that her direct debit was cancelled until a bill turned up from Pipex, who decided to cut her off. My mother is hard of hearing and has low vision, she is 82yrs old, frail, prone to strokes, has had two knee replacements and is prone to falls. She lives 13 miles away from me so we have the peace of mind of her having the Careline. However her Careline is attached to the phone line, so she cannot now use the Careline if she were to fall. Despite us paying not only the £10 (yes that was the amount she owed) over three weeks ago and were promised the line would be on in 48 hrs, we are now in her 4th week without the phone and they had the cheek to ask for another months rental even though she has had no phone line for the past 4 weeks. We have contacted Off Com and they are in the process of taking action against them. I think its disgusting they could leave an elderly person without any means of help if they have an accident

Wouldn't use Toucan if it was free !! Spent 3 months with them and they managed to connect me for a total of 2 hours ! Endless 'phone calls, endless letters, endless expense. Was fobbed off, delayed, and one three specific different occasions, blatently lied too.

Have now moved to PlusNet. Not one single problem since.