Reviews for HSBC Car Insurance Reviews

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usless if you have an accident

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Appalling - in a word. I was insured with dial direct (underwritten by HSBC) for 9 years. When my car was stolen in a burglary June I thought they would act promptly in view of my loyalty and that I had until then never made a claim. It took til November to get a no from them, their reason being bec ...

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Possibly the worst experience I have ever had with any customer relations / claims department ever - After around 6 months we are still trying to get the claim paid - The call centre is rubbish the staff unhelpful beyond imagination and feedback on the claim process non existent - Im at the point no ...

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HSBC Car insurance
Negative
Poor quality of service - does not respond telephone, very difficult to contact over the weekend (24/7 number),they promise but never called back, no transparency, does not address issues, does not give response in time about what they will do.
Positive
It was cheaper tha ...

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Started as I am a HSBC premier customer and they promised to beat price of my renewal by at least 10%. THink HSBC are an extreamly good personal banking company. All fine to start with until 15days after started cover (14 day money back cancellation) when they started asking for all sorts of details ...

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Absolutely disgusting. After being hit by a driver going through a red light who then failed to stop, I was left with a written off car and the claim on my policy. HSBC were disgraceful. Firstly you can never get hold of anybody on the phone, secondly they never call you back when they say they w ...

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HSBC's approach to their customers and the service they provide is utterly dreadful. I have never been treated with such disregard by any company or corporation. Ever. It is their responsibility to provide an unrivalled service to keep customers from 'defecting' to its competitors. It's little wonde ...

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worst experience by far! hsbc car insurance customer service is extremely poor, always put me on hold for ages and no answer. i paid a fortune on my phone calls when making my claim and after thousand calls they still said no claim was being raised! they don't even bother to ring you back when they ...

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HSBC Car Insurance has been appauling! 2 months after a bump we are still being ignored, have spent hours and hours on phone, no response to emails and now, they have taken car away and although they have said they are paying out .. we still haven't received anything and it is my partner's work vehi ...

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HSBC Car Insurance customer service has been diabolical.unhelpfulrudesarcasticgiving out incorrect informationTOTAL WASTE OF SPACE