Reviews for First Direct Current Account Reviews

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Good:
- extremely responsive both by telephone & internet; haven't dropped the ball yet in the >10 years I've been with them.
- UK call centre with operatives who have the authority to make decisions on the spot rather than start the call centre pass the parcel game. Only been transferred twice ...

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I had a complaint about overdraft charges. When First Direct customer services couldn't help I emailed the CEO. They sent me a letter the next week cancelling my credit card and closing my account. I used to think they were really good but I've had problems on and off for more than a year. Their cus ...

Saunders174's review has yet to be rated - Be the first!
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After 18 years I am closing my account with First Direct. Expect for a few errors over the years, the call centre is fine. The problem initially lay with the Foreign Department. Due to an error, I received two deliveries of Euros instead of the one that I had ordered. The people in the Foreign Depar ...

SusanH67's review has yet to be rated - Be the first!
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I have been with First Direct for over 15 years and, unusually for me, I have no complaints. Customer service is excellent, and their charges are reasonable. I use internet banking mostly now, but it's nice to know that I have the back-up of the call center if needed.
In all my 15 years the bank ha ...

kingofreviews's review has yet to be rated - Be the first!
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It's hard to feel passionate about a Bank, particularly now, and generally extreme emotion is reserved for the negative side of things, but so far (6 months) I have only got good things to say about First Direct's current account. Switched from Intelligent Finance and believe me the service is signi ...

speakout's review has yet to be rated - Be the first!
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I have been banking with First Direct for over 10 years and was intiially drawn to them because of the 'no branch' philosphy. I was impressed with the service then because In my experience someone was always at the other end of the phone if needed and the call centre staff were polite and knowledgea ...

gmck's review has yet to be rated - Be the first!
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Been with First Direct for a number of years, sadly their attitude has declined, never anyone available for specialist advice (eg mortgages) and promised call backs never materialise. O% interest on current accounts, long delays in answering calls and generally a bad attitude.

tricianorton1's review has yet to be rated - Be the first!
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We are very impressed with FIrst Direct Bank. They sorted out transfer very efficiently and despite a few hicups (which were sorted quickly) we are very happy. Plus they give you £100 to open your account !!!

nt500's review has yet to be rated - Be the first!
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Been with First Direct since they first set up and not once have I been let down. They have always delivered a good level of customer service and never have to wait long to speak to someone. They are a pro-active, forward thinking bank and have always been leading the field with new type of accounts ...

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Been with First Direct for 13 years now and basically all I can say is simple to use and no problems. Thoroughly recommended.