Reviews for LAN Airlines Reviews

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Lan Airlines removed my new combination lock within 25 minutes after check-in and did not put it back on my suitcase. Their customer service in Lima refused to allow me to file a claim and has not responded to email communication for replacement. Their customer service is unfriendly and unresponsie, ...

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I'M A FREQUENT FLYER AND I HAVE NEVER BEEN IN AN AIRLINE THAT TREATS THE PASSENGERS SO POORLY BOTH AT THE CHECK IN COUNTER AND IN-FLIGHT SERVICES. THEY OVERCHARGED US FOR OUR LUGGAGE AND THE "CUSTOMER SERVICE" DEPT. IS IGNORING OUR REQUEST FOR INFORMATION. WHEN CALLS ARE PLACED THE PHONE RINGS WIT ...

terrizosia's review has yet to be rated - Be the first!
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I am reading through a lot of negative reviews for LAN airlines. Perhaps it's just the Peru portion of the airline that has such poor service. I've flown LAN numerous times between Quito and Miami, and the service was fine. the flights were on time, the seats were very comfortable and the food wa ...

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Cannot get hold of anyone at their toll free number 866-435 9526. No one answers. i have been on hold with music playing for over an hour - no indication of anyone being there to even answer questions. This happens with no matter what choice you make on the telephone system, even if you punch the ...

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Cannot get hold of anyone at their toll free number 866-435 9526. No one answers. i have been on hold with music playing for over an hour - no indication of anyone being there to even answer questions. This happens with no matter what choice you make on the telephone system, even if you punch the ...

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Flying with this airline is like being packed in a sardine can. The seat are very uncomfortable; they do not recline very much. First Class is no one sitting in the middle of three seats.

The customer service at check in is unfriendly, the supervisor's explainations defied logic. We were forced ...

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The attitude of those working for LAN PERU and dealing with the customers has become overbearing and arrogant. LAN has hired without evidence of training employees in Customer Service.... A normal person gets a position and they think they have power - give them a uniform and they can command. NO ...

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I've visited 44 countries around the world, and LAN airlines has gotten distinction of worst in class. I pity the poor workers at the counter, having to put up with management that must be very serious about ruining the tourist business in Peru. The complaints the workers have to take because the ...

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Customer service did not exist. We had no help at all and when we asked what to do with some souveneir walking canes we bought, the representative told us all we had to do was wrap it in the plastic wrap, after going through the ticket lines, then the security lines, they even told us to put the ca ...

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LAN Airlines is HORRIBLE - Uncomfortable. and clearly staff is SELFISH with no idea of how to make passengers happy or comfortable. When we checked in, front desk woman was clearly good at her job, but offered no consolation in getting our seats. We asked her for seats, she said to ask at the gate. ...