Reviews for National Express Coach Reviews

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The Train was on time to Kings X which was a good start to the journey ready at the platform. Got on and one of the staff opened the doors too early leaving the train with no reservation tickets above seats thinking we could sit where we like then the ticket collector comes along placing the reserve ...

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On 20th October 2009, I travelled with National Express Coaches from London Golders Green to Stansted Airport. This is the last time I will be travelling with them. Absolutely diabolical service. I asked both the driver and the assistant at the station if they could put my luggage in the hold. They ...

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I've just done two overnight trips between London and Edinburgh with National Express.

The only thing I liked about it was the cost and availability - I couldn't get a flight and managed to book a seat with no problems for little money. Our drivers varied but they were generally decent friendly pe ...

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Very poor customer service and experience. The National Express Coach staff act as if it is their fiefdom. I have seen incidences when the driver took money from passengers without issuing a ticket. Nobody helps with the luggage and recently had interaction with a rude staff member at the Heathrow A ...

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Booked a coach trip from London Victoria to Milano, via Paris for one week. It was like a carry on film, almost farcical and amateurish at times but quite annoying and inconvenient at others.
We had a foreign coach driver who did not know the roads well so we missed our slot at the Channel tunnel a ...

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Travelled April 09 from Street to London Victoria. National Express Coach was overheated, stench of burning which driver later admitted was gearbox burning up! Due to crash on M4 there were hours delays but no alternatives offered, nor funds to allow tube travel from Heathrow [we didn't want to even ...

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On the 28th of june 2009 my mother and i travelled on the national express that was bringing us back from Brighton To London Victoria (the 19.20pm caoch). The driver was fantastic, very friendly and funny. He entertained absolutely everybody on the coach and made everyone feel very comfortable and r ...

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National Express Coach left on tome good communication .

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National Express has in the main very bad staff - who are insidious with their comments - it is usually ok though.

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I very recently travelled National Express Coach from Birmingham to Heathrow. The service was superb. The coach was on time, the driver told us to board the coach while he put our luggage away. The coach departed on time. Announcements were made when necessary. On board the seats were comfortable an ...