Reviews for SMS (Special Mail Services) Courier Reviews

Guest's review has yet to be rated - Be the first!
Report this review

I had my passport delivered last week by sms and found them extremely helpful and the courier who arrived at my flat was very friendly and polite,yes i had to pay for an 0800 number to re-book a delivery but it was worth it to think my passport was not in the hands of the royal mail who generally of ...

Guest's review has yet to be rated - Be the first!
Report this review

Absolutely appauling service from a complete joke of a company. They say the tried to deliver on Tuesday which they most certainly DID NOT attempt to do as I was in all day.

Like other reviews I was also left no card and had to call myself to find out what had happened.

Its now Thursday and I have ...

Guest's review has yet to be rated - Be the first!
Report this review

its funny because reading the reviews of SMS i thought how similar they were to my own experience of TheDx only to find out they are actually the same company.

My experience is extremely similar to other reviewers here. Unhelpful staff (that spoke to you as though they didnt have the will to live ...

Humphrey Barclay's review has yet to be rated - Be the first!
Report this review

Did anybody else know that a SMS delivery man is equipped with an key to override key code automatic security gates, as Firemen are? I discovered this in the NW6 area two weeks ago. What does anyone else think of that kind of invasion of security, and who can one take it up with? He was on course to ...

Guest's review has yet to be rated - Be the first!
Report this review

Three days I have waited in for SMS to deliver my passport. First day they dropped off a card without ringing the doorbell. Second time, I rearranged delivery via their website. Around mid-afternoon I called to confirm that it was on its way - they said that no delivery had been arranged. Third ...

Guest's review has yet to be rated - Be the first!
Report this review

SMS Lie!! I urgently needed a replacement card from my bank. The courier claimed to have tried to deliver; that there was no-one there; that they could not leave a card as it was a communal letter box. All of those points were complete lies. I would never use this company and I hope no-one sendi ...

Guest's review has yet to be rated - Be the first!
Report this review

SMS are good, same day and on time. I'm verry happy with them.

Guest's review has yet to be rated - Be the first!
Report this review

O my god I saw this site and had major concerns. What with going abroad tomorrow to see this site and to think my chances of going on holiday rests with this bunch. However the delivery was made within the time slot. We found SMS customer services to be very helpful and overall we are both really pl ...

On average, people found this review very helpful
Report this review

I have had dealings with SMS for the last fortnight, I too have found the call centre staff to be unhelpful. I find the fact that this company does not always obtain a signature for legal documents being delivered completely unacceptable. A passport is a legal document and should be signed for when ...

On average, people found this review very helpful
Report this review

SMS seem to connected with DX (same firm)? who deliver all the UK passports. Their courier in my area (North Wales)has repeatedly failed to deliver to us because our home is down a long lame which he's too idle to consider driving down. The Royal Mail, Parcelforce and other couriers come here regula ...