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Review by
cheryl468
on 5th Oct 2008
User Rating : 0
Respect :
0
Where do I begin, I got the car through my Club Toyota, they rang to advise they had a car for me. They then didn't bother to collect the car at the agreed time or even on the agreed date, it was only 32 hours after the agreed time when they attempted to collected the car but i wasn't home, so they ...
cheryl468's full review | 183 words
Review by
DIPHIL
on 30th Sep 2008
User Rating : 1
Respect :
0
Booked a 4 x 4 through Nova Car Hire as the price they quoted was very competitive. When we arrived at the Europcar desk at Perpignan airport they presented us with an invoice quoting a price 121 EU above the price we were originally quoted. After some discussion, they agreed to abide by the origi ...
DIPHIL's full review | 162 words
Review by
lucianbobb
on 20th Sep 2008
User Rating : 0
Respect :
0
I payed in advance with 3 months for a rental car in Munich Airport. I was promised an Opel Vectra or similar. When I arrived to the airport rental car desk I was forced to accept a Chrysler PT Cruiser, which is definitely smaller than I was expecting. Then after driving it in Austria on a mountain ...
lucianbobb's full review | 221 words
Review by
Guest.
on 15th Sep 2008
User Rating : 0
Respect :
0
In September 2006 I took a holiday in Scotland and hired a car from Europcar. On the day I arrived at Glasgow airport on time and was told (along with about 20-30 other customers) that I would have to wait 20 minutes for my car. One hour later I was given the keys to a much larger car than I had ord ...
Guest.'s full review | 649 words
Review by
Guest.
on 6th Sep 2008
User Rating : 2
Respect :
0
Wanted refund, customer services very poor and fail to communicate. Contacting visa now!
Guest.'s full review | 31 words
Review by
Guest.
on 27th Aug 2008
User Rating : 0
Respect :
0
Would never ever use this company again. ever. If a world existed with Europcar being the only car hire company - I'd buy a pair of walking shoes.
Guest.'s full review | 28 words
Review by
kayos101
on 25th Aug 2008
User Rating : 9
Respect :
0
Our flight was delayed over 7 hours, bank holiday pick up from durham teeside, spoke to Europcars call centre and branch, excellent customer service. Branch stayed open late to accomodate late arrival after 10 pm. could you ask for more?
Have used Europcar before would recommend to anyone, staff fri ...
kayos101's full review | 64 words
Review by
Guest.
on 16th Aug 2008
User Rating : 0
Respect :
0
Unbelievable shocking service from Europcar in Queenstown!! Vehicle was dirty, thought the staff were VERY RUDE and I had to wait for nearly an hour to get my car. No apology from the staff. Worst experience I have EVER had!!
I will not waste my time and money again!
Guest.'s full review | 88 words
Review by
Guest.
on 11th Aug 2008
User Rating : 1
Respect :
0
Europcar is the 'partner' for easyJet. If renting form an airport where easyJet use, I would NEVER consider using europcar again. The appalling organisational chaos is only compounded by the rudeness of staff. If this hadn't been pre-paid, we would have walked away and used just about any other comp ...
Guest.'s full review | 123 words
Review by
Guest.
on 29th Jul 2008
User Rating : 0
Respect :
0
They gave us a car that worked, however, They overcharged us.
1. Gas: we returned the car with the gauge as they gave it to us and told us to return it as such (3/4 full), but were charged a fee for fuel and service.
2. Credit card billed unknown charges totalling over $100
3. Nothing explained ...
Guest.'s full review | 143 words
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