Reviews for Thomas Cook Airline Reviews

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30/09 Lgw Cancun 14/10 Can Lgw. Both ways landed early. A330 Aircraft good. 35 inch seat pitch excellent, seat width tight for over 13 stones..
Cabin Crew very good, food OK, Entertainment poor, through our taravel agent we had 25kgs luggage and a free drink and headset and 10 of us together and s ...

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Paid £124 for extra legroom seats 9 months before travel and at check in the memeber of staff asked us if we had any disabilities, which led us to believe we had been allocated emergency exit seats. As you have guessed we weren't and spoke to the Cabin Crew Manager who admitted TCX mistake bu ...

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Legroom and overall comfort was the worst ever experienced. The food (which is an extra payment of £15-00 per person) on the outbound flight was poor but on the return flight was almost unfit for consumption. The flight alone was over £360.00 each from Newcastle to Paphos... This was onl ...

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After having read some very discouraging reviews, I was concerned. However, we found the Thomas Cook Airline service to be abolsutely fine. The check-in staff and cabin crew were friendly. The outward flight left on time, but the return flight was delayed by half an hour because of a technical pr ...

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had 15kgs baggage allowance but tried to upgrade on line 6 and 5 days before(unable to access) could not contact anyone by phone as it was a bank holiday so tried to contact the next day but was unable to stay on the line long enough to speak to anyone (went down six places in the que 30th to 24th i ...

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Thomas cook really messed up our booking regarding the bagage. Customer service were bordering on rude even though it was there mess up. The rep just seemed cheesed off and un interested in her job in the resort. Check in staff were plesent though. The Hotel Amalia was nice and very clean, Bali was ...

ken222nek's review has yet to be rated - Be the first!
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I have been fighting Thomas Cook for 4 months now and they have started to ignore me.

Our holiday to the Dominican Republic started bad with a 22 hour delay and we had to spend the night in a Gatwick hotel but were not given our luggage back so had to wear same clothes the following day.

On the w ...

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Arrived 50 minutes early going but unfortunately engine problems on return and 28 hour delay hence only 4 stars. However must compliment the Handling staff at Zante for keeping the passengers informed of reason for delay and the steps being taken to rectify the problem-with safety paramount. Given s ...

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Thomas Cook Airline really need to clean the cabin area , especially as this is your space for 10 hours, you really should not have to wipe crumbs off your chair, use a wet wipe to clean your table and tv screen, I had a bad one both ways, and lastly the food is an insult.

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Never had so little leg room on any other charter flight. I would never ever use Thomas Cook Airline again as it made a 3 and a half hour journey intolerable. And I am only 5 ft. 6 inches tall. A big plane and very smooth flight, but dreadful lack of space really made the journey exceedingly u ...