17 Reviews for NTL Reviews

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1.4 stars
Average rating for this product is: 1.4 out of 5

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NTL Reviews

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  • Big Dave Midlands Rank: Lieutenant 21st Aug 2008

    Reviewer rating: 1 stars


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    This is a summary of my experiences with NTl over a 12 month period. Ok where to start?

    Call centres:

    In a word dire. Consistently failed to meet my customer needs at pretty much every interaction. I often spoke to people who I feel sounded like they did not care. Queue waiting times were regular ...

  • Guest 24th Feb 2008

    Reviewer rating: 2.5 stars


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    There prices are very competitive. NTL (now Virgin) offer a good competitive service, but there call centres service is very poor.

  • dfacer 9th Feb 2008

    Reviewer rating: 5 stars


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    I am now with virgin medea ( was NTL ) in the 6 years that I was with NTL I have never had a problem with then, now it's been taken over by virgin, and the service is still good, when my broadband modem playing up, I call thier technical support centre ( ok it was in India, so is every body elses ) ...

  • hopalong1972 Rank: Lance Corporal 23rd Nov 2007

    Reviewer rating: 5 stars


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    Have used NTL for both my Business and Personal land line and they have always provided an excellent service and value for money,

  • ammirza Rank: Staff Sergeant 18th Jul 2007

    Reviewer rating: 4 stars


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    If you are in a cable area, thanks to God. The only thing which stops you from getting NTL phone is the activation time and the need of your presence at home as their engineer comes to make your line active. If you can cope with that, you can enjoy free weekend and evening calls for the same line re ...

  • Elainemary 20th Dec 2006

    Reviewer rating: 0 stars


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    When NTL installed my broadband connection, they drilled through my central heating hot water pipe, which meant that my combi boiler dropped in pressure and couldn't supply me with hot water or central heating for the next week. They had no back up support system to allow emergency plumbers/central ...

  • alanp13 4th Sep 2006

    Reviewer rating: 0 stars


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    Promised to come and install every day for a week before finally showing up. When we moved and they still had not supplied the service we were told that the contract could be cancelled without being charged, only later to get a letter saying we had to pay 200 quid. Eventually collected the box on t ...

  • cantab 1st Aug 2006

    Reviewer rating: 0.5 stars


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    Six years ago I would have recommended NTL without question to friends. Now I'm about to leave. They simply do not care about the quality of their service provision, ie. if you wait on the line for less than 20 minutes, well that will not happen, and of course you're paying to tell them they are not ...

  • pinkdog Rank: Lance Corporal 24th Jul 2006

    Reviewer rating: 0.5 stars


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    NTL is my pet hate. They have terrible customer service, that is if you can get through and then don't get cut off. High bills. I can't get Freeview, and there is no aerial reception for analogue TV. So, they have me cornered. I can't wait to get rid of NTL, as it has been like a chain round my neck ...

  • jwalker1 6th Jun 2006

    Reviewer rating: 0.5 stars


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    NTL customer service was appalling. When I took out the contract, I was assured that I would be able to cancel the policy if I moved to an area that did not have NTL coverage, without penalty. When I moved out of the area I was told my contract would be cancelled, then that I was unable to cancel it ...