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Picture courtesy of Scott D.
Review by
Guest.
on 19th Sep 2008
User Rating : 9
Respect :
0
Fantastic service online and by phone if you a) earn good money b) stay in the black!
Fantastic service online and by phone if you a) earn good money b) stay in the black! No good if you want a sympathetic ear.
Guest.'s full review | 50 words
Review by
carolynanderson
on 29th Aug 2008
User Rating : 10
Respect :
0
Excellent. I am absolutely delighted with First Direct online banking. I can look up everything I need to, keep an eye on my balances, transfer between accounts and pay bills. What more could you ask?
carolynanderson's full review | 49 words
Review by
Jimmy111
on 28th Aug 2008
User Rating : 10
Respect :
0
I too have banked with First Direct for years (more than I can remember). They provide a great personal service and if anything does go wrong (so rare it's like hens' teeth), they sort it without bother.
They keep the internet banking site up to date and listen to their cusomers suggestions and co ...
Jimmy111's full review | 97 words
Review by
snjstorrs
on 26th Aug 2008
User Rating : 9
Respect :
0
We have banked with First Direct for 18 years and they have provided an excellent service while we lived in the UK and abroad. Their internet/phone banking is the best I've used and I have used lots. However, since HSBC took over they are charging more for a poorer service which is very disappointi ...
snjstorrs's full review | 69 words
Review by
gard262ing
on 14th Aug 2008
User Rating : 0
Respect :
0
If they are going to change your layout, they should inform their customers. What was wrong with the last setup?
Nothing seems simple for the old age customers, who only log on once in a while. So far it has taken me over 5 minutes to try without success. Why do you keep messing about?
gard262ing's full review | 55 words
Review by
carpsio
on 5th Aug 2008
User Rating : 8
Respect :
0
Having been with First Direct for something like 15 years, and using the website as my main point of contact with the bank for a little over 5 years now, very rarely has it failed to do what I need it to do. Unlike a couple of other online banks I've used, the interface is very simple to navigate ro ...
carpsio's full review | 390 words
Review by
Chris Harris
on 31st Jul 2008
User Rating : 5
Respect :
0
I joined them about 13 years ago and would have stood by them until within the last 8-9 months. Now I can not recommend them at all. There is little communication between themselves and the customer, at least in my case. I am and will be successfull even without First Direct.
Chris Harris's full review | 54 words
Review by
Guest.
on 31st Jul 2008
User Rating : 0
Respect :
0
I have joined First Direct bank with my boyfriend and this is the worst thing we could have done. It's showing balance but it's not showing available funds so it's really to go over (charge only £25). I always find it difficult to work out how much money we've got in the bank. It's not clear ...
Guest.'s full review | 97 words
Review by
Simon Heron
on 11th May 2008
User Rating : 10
Respect :
0
I have banked with First Direct for 13 years and I have been impressed by the courtesy and efficiency of the staff I deal with, they always seem to be happy to help even at outrageous hours of the night. They have kept me informed without bombarding me and I cannot say anything against them.
...
Simon Heron's full review | 64 words
Review by
Guest.
on 9th May 2008
User Rating : 5
Respect :
0
My wife and myself have banked with First Direct for in excess of 10 years and always found them helpful, UNTIL we needed them. Our account has always been well managed and in the black. We were looking to obtain a bridging type loan to purchase a property abroad.
First Direct recommended that the ...
Guest.'s full review | 174 words
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