Reviews for First Direct Internet Banking www.firstdirect.com Reviews

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FD used to be really good, but now their savings rates are really bad, no interest on current account (Does have a fee free overdraft upto £250). There is also a charge if you dont pay enough int your current account every month, so no good if you dont earn more than £1500 NET a month, ...

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I have used First Direct for nearly 10 years, I have a current account, joint current account, savings and ISA with First Direct. I have always had my calls picked up in under 30 seconds and any extra charges from going overdrawn have been waived as long as i had money in my savings account. I have ...

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I have been with First Direct Internet Banking for about 10yrs and i have always found them to be very helpful and understanding i have my mortgage with them and my savings all in one place dead easy to use. its just a shame that they dont do business banking i would put my business with them, over ...

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Utterly useless. You have to communicate via a tiny text window (like a mobile phone). You have no copy of the text unless you take screen shots.
The first direct accounts keep getting blocked for "securty review" even though they are in the black. You then cannot access YOUR money.
They seem unable ...

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Applied for a First Direct Internet saving account and was told that I'd have to open a current account and switch my salary / direct debits / standing orders to be able to get one.

Two weeks later and they've finally got around to setting up my current account and everything is being switched and ...

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No hesitation in recommending First Direct. Exemplary, human, round the clock top notch customer service. Always helpful and looking to help, in clear contrast with other organisations who talk about service but fail to deliver.

Memo to HSBC... keep FD separate - it really works!

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Recently they've started withdrawing money (bills) from our account later in the day then they use to. This has led to use being overdrawn later in the day. When you work shift work, you don't went to be switching on your computor at 11:30pm when you get home from work to transfer money from one acc ...

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First Direct is a totally different approach to banking. If they can help then they will.
They speak to you like a human being.
I am one of the lucky people with no financial worries but I know that if I had a problem then I would be able to talk to someone at First Direct and get some helpful advi ...

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I cannot speak of First Direct highly enough. 18 years and never, but never have I come even close to a problem. Real people, real customer service, real results. They should be a model framework for all internet banking operations.

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I have been a First Direct customer for about 17 years and in all this time I cannot think of one negative thing to say about them. The level of customer service is very high. The staff that man the telephone banking service are always helpful and polite and the response times are always prompt. The ...