Reviews for Abbey National Business Internet Banking www.anbusinessbank.co.uk Reviews

Guest's review has yet to be rated - Be the first!
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Dire, even by the standards of the UK financial services industry. The way in which abbey national internet banking react to complaints left me wondering how an organisation this bad can still be in business.

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www.anbusinessbank.co.uk is free. International transfers only available by fax (who still uses those?) or to 1 other account by phone.How can I have much better service and features from my personal account than from my business account. I will be switching to someone else as soon as I can find so ...

gl1's review has yet to be rated - Be the first!
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Has taken a month to close my account and payments never get carried out! The telephone service is poor I struggle to hear what is being said by the advisor because of the background noise and you get put on hold for two minutes while they retrieve you account details.

richreeve's review has yet to be rated - Be the first!
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Abbey Business Banking have apparently mislaid cheques I have paid in, it sometimes takes 3 days to clear cash, three days to clear wires, charges can be applied to charges and then interest and further charges on the interest and charges.

eric123ertyu's review has yet to be rated - Be the first!
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I have been with the Abbey since 2001. In all that time I have found them courteous and relatively efficient (about the same as other banks). I do NOT use internet banking or the auto phone system so I cannot comment on these - I always speak to a live operator and find them helpful and efficient. A ...

bkieser's review has yet to be rated - Be the first!
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They used to be the FirstDirect of business banking and the most intelligent choice you could make. Saved us a fortune. 2008 has seen their service fall apart, payments fail, customer service disappear and basically become unfit for purpose.

sbco's review has yet to be rated - Be the first!
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I would advise anyone to avoid using Abbey National Business Internet Banking "sevice" - I will be transferring as soon as possible. Lately the service has dropped right off - I've waited an age for a new cheque book (essential for my business). No one answers my letters, the automated phone service ...

stevescage's review has yet to be rated - Be the first!
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As most of the communication is done via the phone with Abbey National Business Internet Banking, the rest via post, the phone operators do not appear to know their procedures very well.

Please DO NOT open an account with them, as you may run into trouble with them as some point.

tashadag's review has yet to be rated - Be the first!
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They paid my cheque into someone else's account!!! which delayed me accessing my money. When the money was paid back into my account I had a problems withdrawing it over the counter due to a rude, unprofessional worker.
This is the final straw for me after years of problems. Why didn't I leave so ...

lstewart's review has yet to be rated - Be the first!
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In our experience the customer ends up doing all the running when he is a victim of Abbey's lax security. As a result we rarely keep more than about £100 in our account these days which we maintain purely to receive payments from existing clients. The Abbey account would otherwise be too much ...