Reviews for Kenya Airways Reviews

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Kenya Airways
2.5 stars
Average rating for this product is: 2.5 out of 5

From 3 ratings and 15 reviews

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Kenya Airways Reviews

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  • indecisive Rank: Lieutenant-Colonel 25th Nov 2009

    Reviewer rating: 1 stars


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    I cancelled a flight with Kenya Airways, totally my fault but the customer service I have received since has been appaulling and you could almost call it "non-existant"

    I had to pay a huge cancellation fee (again my fault so I took it on the chin) but I had 4 or 5 phone calls with KA customer servi ...

  • Guest 16th Jun 2009

    Reviewer rating: 0.5 stars


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    Kenya Airways used to be the pride of Africa but no more. Flights are often delayed and very over booked.

  • Guest 21st May 2009

    Reviewer rating: 5 stars


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    Regularly fly KQ to Nairobi to see friends and family and have never had a single problem with Kenya Airlines. Comfortable cabins in standard and premier world, smiling hostesses and hosts and a young, modern fleet. I have no idea where people are getting all these bad reviews from.

  • Guest 7th May 2009

    Reviewer rating: 1.5 stars


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    Definitely on the downswing with frequently delayed flights, booking problems, and customer service issues. Skyteam elite not allowed to use the Kenya Airways lounge. If you have a problem the customer service desk airside is always mobbed. They seem to get away with an inferior product and still ...

  • Guest 31st Jan 2008

    Reviewer rating: 4.5 stars


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    I had a wonderful experience with KA. Mumbai to Nairobi and Nairobi to Amsterdam. And all this during civil unrest in the country. The flight to Nairobi from BOM was full. The service by the attendants and the food was better than any domestic airline I have flown. And free alcohol to boot. FA's mad ...

  • melissal 31st Oct 2007

    Reviewer rating: 1.5 stars


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    I suppose we were lucky not to be directly impacted by the cancellation, other than having full flights and seats being over-allocated, but I wouldn't fly with Kenya Airways again as the risk of the cancellations seems too high, and the ability of the ground staff to deal with these cancellations wa ...

  • ykachikoti 25th Jul 2007

    Reviewer rating: 0 stars


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    We were offered delayed flight compensation letters to collect 100 us dollars at any Kenya airways office.. Guess what? There are none in the area I live. One would have to travel 300 miles to get to one. Meaning.. more money required to collect this so called compensation. I will never fly Kenya ai ...

  • Dr Wade 19th Jul 2007

    Reviewer rating: 5 stars


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    Some of their smaller planes are older (which is not a major problem).
    However, they offer good service at a reasonable price. I would fly them more frequently if their flights were in my area.

  • elize 29th Jan 2007

    Reviewer rating: 4 stars


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    I had my doubts about using an African carrier but decided to give Kenya Airways a go since they were the cheapest. I was never sorry. The long haul flight from London to Nairobi and the one on the way back for that matter, had lots of legroom and a personal TV on the seat in front of you. It had ...

  • BELTANEFIRE5 Rank: 2nd Lieutenant 2nd May 2006

    Reviewer rating: 3.5 stars


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    Kenya Airways is a better choice than the budget airlines, and the price, with careful booking, is minimal in difference for such a better a service.

    I think it also correct to support a national airline when flying to that country, and it means the holiday starts with the journey.