Reviews for H. Samuel, www.hsamuel.co.uk Reviews

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Shocking service, been ringing all day , no-one picks up the phone. HO told me "It's a busy period for us." So that's all right then! Products are fine enough.

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I brought a bracelet for my wife on our anniversary. After only 24 hours it broke and was lost. E mailed H Samuel, they told me to go back to the shop I brought it from. They told me they can't help. Shame, having used H Samuel for years, I won't be any more!

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The watch strap went faulty after 5 months, neither the manager or staff new how their guarrantee worked or their insurance warrantee and didn't know about statutory rights resulting in the manager giving the wrong information and distress.

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I love hsamuels sometimes the jewellery isnt the best of quality but then agen it isnt the most expensive of places so overall i think the place is good value of money, ive brought many items of jewellery, the latest a £600 diamond ring and ive never had any problems and the staff are alway ...

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I bought a Calvin Klein watch from H Samuels and took it back for a refund they gave me £200 in one pound coins!
When I complained nobody seemed interested.

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bought my girlfriend a ring for her birthday - within 8 months the main stone in the ring had fallen out - took it to complain and was told it would need to be sent away for "quality control" - when asked what happens next we were told (by the manager who served us)that it would take 2 weeks to get ...

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we were told if unsuitable we had 30 days to return.7 days later ,when the watch irritated my wifes skin ,we were told we could not return it,even though it had been worn for 3 hours only.two weeks later customer services have not yet had the manners to respond to any of my calls.see other reviews,t ...

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Fantastic! my boyfriend proposed to me and we decided we would have a look for engagement rings together, I had been having a look in several other shops but found that H samuel were good value for money and we had an amazing personal service, will definitely be going back for the wedding rings!!!

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I bought an engagement ring from then back in 2007. In May 2008 the engagement rings claw broke and we were told that it could not be mended and so we were issued with a new one. In August this year it broke again and I attended the store to get a replacement. The Manager was appalling in his nat ...

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I took my Seiko watch into H Samuels, to have a new battery fitted.
The lady assistant took my watch into a back room, then appeared 10 / 15 minutes later mumbling something about very small screws and told me the watch was no longer working.

She told me she couldn't do any more to the watch (was s ...