Reviews for Ernest Jones Jewellers

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I bought a diamond ring for my wife 12 months ago at Ernest Jones in Crewe,a few months ago, she noticed that one of the diamonds was missing. Luckily I had paid for insurance,something I rarely do. We took the ring back to Ernest Jones, and they sent it away to be repaired, they told us it would be ...

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Bought a ring 10 mths ago, it broke so we took it back for repair to Oracle branch in Reading. They told ud it needed sending away for 4 weeks to thier head office to evaluate if it was a manufacturing fault or not and if not to give us a quote for repair. It would then take another 4 weeks to repai ...

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o my god why are these still in buisness the staff are rude and have no way of dealing with the public.. my fiance bought my enagement ring here in Dec . by june it was darnished which happens apparently after 12 to 18 months thats what we were told ring is white gold... had it dipped and within 3 ...

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I just recently got engaged...for almost a month actually and out of that month, my engagement ring has been with ERNEST JONES for TWO WEEKS!!!! Called them today with an update - they do not have one!!!!!! WHAT A LOAD OF %$^$%*^!!!!! i am so ANGRY because i only wore my ring for less than 2wks. Thi ...

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This is my 2nd Leo band from Ernest Jones, as a diamond fell out after 10 months in the first 1, now 9 months later, yet again, a diamond has fallen out. I took it back to the shop, with all reciepts, box, etc, and explained that yet again, a diamond had fallen out, the deputy manager told me that i ...

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I know that this is about a completely different product - my TAG watch bought as a 40th present from my husband but still highlights yet again the appalling customer service of Ernest Jones. I took the watch in to get the battery replaced under the 2 year warranty. I had the original box, receiot ...

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My husband and I bought a locket to be engraved for our daughter's Christening. I made especially sure they knew it was for a specific date (date was also part of engraving)but it did not come back in time. When I told them I was not happy and complained they simpley said there had been a backlog, a ...

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staff in shop merry hill helpful& friendly. online customer services took 17 days to answer email, not quality, yet they put out surveys to check on shop floor efficiency, it seems to me Ernest Jones need to survey themselves first.

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Purchased eternity ring which the branch sized. After 6 weeks ring was bent, badly scratched and diamonds fell out the ring. Returned and exchanged but new ring started scratching badly. Ernest Jones insisted this was normal for 18ct gold (my other rings never looked so badly scratched). Two diamond ...

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I recently selected my wedding jewellery from Ernest Jones, thinking I would get a better quality product, as my Parents were buying it for me as a gift, they paid £120 for earrings and a necklace and I was pleased with them. However, I then found out by chance, that they had exactly the same ...