Reviews for ING Direct Internet Banking www.ingdirect.com Reviews

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Beware of emails stating you cd's renewal rate. Was promissed 2.25 but only got 1.9%. The email said "you will get 2.25%". Called and they said the rate had dropped since the email, they new that the cd would not renew until 2 weeks later.

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Just ralised, after checkimg account online, £500 transfered from Kaupthing Edge account when ING took them over, has vanished from the account.

Wrote them a letter on the 13 October 09 to enquire, no response, wrote again on 26 October, delivered by recorded signed for delivery, they receive ...

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Extremely shoddy treatment of customers. In correspondence they never answer in full, deliberately miss the point and procrastinate.

Currently in correspondence with Financial Ombudsman regarding short payment of interest. ING admit they did short pay but are trying to weasel out of making full rec ...

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Slow, old-fashioned and convoluted application process. An internet-only bank relying on postal service in order to set up an account?? 5 days after helping themselves to money from my linked account, the ING account had still not been set up. They decided after the fact that they needed more inform ...

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Slow convoluted postal-based application process is unacceptable for an alleged internet-only/direct bank. Proof of address/ID was not requested at time of lodging application, but then they decided several weeks later (accoutn still not set up) that they needed this proof, which apparently was requ ...

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My wife is not a tax-payer so we have always place substantial deposits in her name in fixed rate bonds and instant access. Because the instant access interest had fallen to a ridiculous 0.5% we decided to close it. Phoned the help line, enter customer number followed by hash, then enter certain PIN ...

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Froze out ING Direct Internet Banking account we have had for 9 years because we moved 3 years ago and they had not updated my husbands details. At present cannot still get our money as they want a bank statement to prove my husband lived at the old address !!!! and proof he lives at the new one - ...

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No customer liasion - froze our account without notice although we had been using ING Direct Internet Banking for 4 years with substantial funds lodged with them. Unable to speak to someone in authority just some jobsworth in a call centre - We are pensioners who have always treated people with res ...

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ING Direct Internet Banking has very poor admin/customer services

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ING Direct Internet Banking. Easy to set up. Rate of interest not bad, considering some of their competitors are in freefall.
It should be made absolutely clear that quoted interest rates are variable, and that there are occasions when you have no alternative but to use a phone, which due to near-d ...