Reviews for E and L Pet Insurance Reviews

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Never have i known a company to be so unhelpful. I really wish I had researched these before insuring my cat with them for the last 6 years.

Had cat put to sleep in July, finally heard today that they cannot continue with the claim as I can't prove where she had her jabs. This is after trying every ...

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I have rated as one star because the system would not allow me to scoe as zero!!
I have had my pet insurance with E&L for over 10 years & have previously made claims all of which were addressed & handled reasonably promptly with payment being made in a couple of months. That was then..........

Now, ...

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i wouldn't give them any rating because they are so poor. I was one of the lucky ones who didn't take out a policy with E&L (Excuses&Lies!). I got a quote when i got my dog and everything about it was too good to be true, it wasn't until i started researching them that i found out just how disgracef ...

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I,ve never known such poor customer service from any company ----rude unhelpful & they try to wriggle out of paying genuine claims, they are exceptionally slow with claims.

I would only give a minus rating on all catagories.
I porter

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absolutely the worst insurance company i have ever dealt with, i paid out over 2k for treatment for my dog and today i have received a cheque for £431.00,very good at trying to find reasons not to payout for any claim or to try and insist its is a pre-existing condition.NEVER get to talk to an ...

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I made the original claim in Aug and have sent in continuation forms, one going in today and up to date 22nd Oct 09 they have not paid out. Every time I call to check I get a very rude and obnoxious person on the other end who tells me they are not up to that date yet.
They have told me 5 times that ...

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I took out pet insurance with this company, after 3 months I received a letter from them querying payment with a slip on the bottom to fill in and send back if I wished to cancel the policy. This I did and found they had still been taking the monthly premium out of my bank account for several months ...

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A truly appalling company to deal with. Echoing the remarks of other reviews, it is impossible to get through on the phone, a simple claim has been with them since 2 September and to date we have not received payment. Out of interest I also tried their emergency number - no reply on that one eithe ...

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Deliver a very poor service when it comes to making a claim, take upto two months to settle a claim. Do not deliver what they state when you take out the policy.

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I find E&L to be the worst Pet Insurance company out there!
You can never reach them by phone - it doesn't matter what time you ring. You email them and it takes them forever to respond - and when they do the answer is vague and very simple and doesn't answer your question in the first place.
Their ...