Reviews for E and L Pet Insurance Reviews

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I took out policy in October 2009 choosing as the best value option for my dog - I had no idea these review existed but consider myself lucky as i recently cancelled the policy.

Within months of taking out my policy i recieved notice they were adding better cover to my policy at an additional cost ...

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DISGRACEFUL! TRYING TO GET TREATMENT FOR MY PET AND HAVE BEEN TOLD I'LL HAVE TO WAIT BECAUSE THEY CURRENTLY HAVE A SMALL BACKLOG OF CLAIMS TO AUTHORISE, WHEN I ASKED HOW LONG THE 'SLIGHT' BACKLOG WAS I WAS TOLD THEY WERE CURRENTLY DEALING WITH CLAIM FORMS THAT CAME IN ON 14TH OCTOBER!! WHEN I TOLD T ...

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you wait forever for your payout when you phone all you get its waiting for assessment

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Never have i known a company to be so unhelpful. I really wish I had researched these before insuring my cat with them for the last 6 years.

Had cat put to sleep in July, finally heard today that they cannot continue with the claim as I can't prove where she had her jabs. This is after trying every ...

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I have rated as one star because the system would not allow me to scoe as zero!!
I have had my pet insurance with E&L for over 10 years & have previously made claims all of which were addressed & handled reasonably promptly with payment being made in a couple of months. That was then..........

Now, ...

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i wouldn't give them any rating because they are so poor. I was one of the lucky ones who didn't take out a policy with E&L (Excuses&Lies!). I got a quote when i got my dog and everything about it was too good to be true, it wasn't until i started researching them that i found out just how disgracef ...

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I,ve never known such poor customer service from any company ----rude unhelpful & they try to wriggle out of paying genuine claims, they are exceptionally slow with claims.

I would only give a minus rating on all catagories.
I porter

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absolutely the worst insurance company i have ever dealt with, i paid out over 2k for treatment for my dog and today i have received a cheque for £431.00,very good at trying to find reasons not to payout for any claim or to try and insist its is a pre-existing condition.NEVER get to talk to an ...

keith parker's review has yet to be rated - Be the first!
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I made the original claim in Aug and have sent in continuation forms, one going in today and up to date 22nd Oct 09 they have not paid out. Every time I call to check I get a very rude and obnoxious person on the other end who tells me they are not up to that date yet.
They have told me 5 times that ...

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I took out pet insurance with this company, after 3 months I received a letter from them querying payment with a slip on the bottom to fill in and send back if I wished to cancel the policy. This I did and found they had still been taking the monthly premium out of my bank account for several months ...