Reviews for Abbey National Telephone Banking Reviews

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Terrible service, I keep getting cut off, once even heard laughing at the other end before they cut me off, are they just cutting people off for a laugh? Also, my account seems to get blocked nearly every three months due to some screw up their end, plus I've asked them twice to convert my account ...

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After more than 20 years with Abbey I have finally had enough! They omitted to send my replacement card when the old one expired, causing me great inconvenience when I was booked to travel to USA the next day. Customer services apologised and I was given £50 compensation, but this does not alt ...

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Terrible Service with Abbey National Telephone Banking, no ownership of issues.

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I have been an Abbey customer for 20 years and am totaly exasperated after speaking to your call centre abroad to the point where I will go home tonight and make a decision as to whether I should change banks for my own sanity. Please can someone tell me today is only a one off. The comminication b ...

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Emigrating to the USA set up an account with a foreign currency exchange service. Due to the delay in using the regular debit scheme I decided to use the CHAPS payment method. Total disaster. First they say I need to send various forms of ID (fair enough after all I am in the USA), then I call them ...

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Very poor telephone service. Over an hour trying to tell them that somone was taking money from my account via a cloned card. Had to call back five times as got cut off every time they tried to transfer me. Each time I had first to listen to a recorded voice telling me my money was safe with them! F ...

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I disliked Abbey National Telephone Banking very much. I had to call them up 3 weeks ago to ask them why they had sent my new bank card to a branch over 100 miles away from where I actually live for them to tell me they cannot mail it to me or to a branch that is close to me. So i had to drive 100 m ...

johnjrussell's review has yet to be rated - Be the first!
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I too am experiencing all of the difficulties and frustrations already described by Abbey customers so will not bore everyone by repeating them. However I am curious as to whether Abbey senior management are aware of this situation.

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What purpose is obtained by me inputting my 'card number', only to be asked again when someone 'finally' answers the phone?
The customer service seems to have no idea of the service operated by Abbey, I spent a good ten minutes trying to explain to an 'Abbey adviser' the details and working of Abbe ...

stevic's review has yet to be rated - Be the first!
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The customer service seems to have no idea of the service operated by Abbey, I spent a good ten minutes trying to explain to an 'Abbey adviser' the details and working of Abbey's own automated 'Payment' system.
The adviser quickly loses track of any information you're trying to pass on, the advisers ...