Reviews for Bank of Scotland Reviews

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A great bank brought to its knees by wide boys following the Halifax takeover. Their systems became totally shambolic from about 2002 to 2005, from personal experience, they seemed quite unable to tell using their internal systems whether payments from my account were fraudulent or not. I greatly re ...

NATALE's review has yet to be rated - Be the first!
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have a mortgage with bank of scotland, terrible service you write to them asking them for confirmation of capital repayments get different replies, when asked how much capital repayment allowance i had left i received to conflicting answers by post from the same department, i had mortgage with abbey ...

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When I noticed that the Bank of Scotland were offering 5.38% on their Total Business Account, I rang them and asked to switch my Direct Business Account to their new product. I was told that it was for new customers only. I then suggested I keep my existing account with them and open a new Total Bus ...

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2nd time in 12 months HBOS failed to calculate my Tax Dividends correctly. It has been now taking over 2 1/2 months after their formal written acknowledgement to give me an updated statement.

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Very frustrating company to deal with. If I were you I would go straight to the Royal Bank of Scotland. They actually give you a manager to deal with.

incompetance intolerant's review has yet to be rated - Be the first!
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My mother who suffers with epilepsy has banked with the Bank of Scotland for many years without too much trouble however since my dad died it would appear that they have been "selling" her products that she does not need or understand. This came to light the other day when I had travelled to Edinbur ...

ritchieoz's review has yet to be rated - Be the first!
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I have been a customer with the Bank of Scotland for over 20 years, and I have noticed a decline in the quality of service ever since they linked with the Halifax. The staff are extremely rude on the phone, and give misleading information. I have personal and business accounts with this bank, and th ...

dsgruntled's review has yet to be rated - Be the first!
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As a long-standing customer with various business and personal accounts I have first-hand experience of the widespread deterioration in Bank of Scotland standard of service.
The most recent problems have been poor quality work in integrating the different IT systems resulting in data being corrup ...

dafin's review has yet to be rated - Be the first!
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Every time I need service to do something, nothing works. I made a transaction of 690.00 pounds to my German account by telephone banking. All details I gave were correct. They forgot the last number of the IBAN. Now the money has disappeared. They started to investigate 4 days after I had told them ...

Gordie Pops's review has yet to be rated - Be the first!
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I have had accounts with the Bank of Scotland for over 10 years. Business and personal. Credit balances in excess of £20,000. Yet they charge £30 per transaction even when in credit. Do not reply to letters of complaint. Do not reply to Financial Ombudsman. They returned 2 items on an ac ...