Review by
kjp1949
on 9th Oct 2008
User Rating : 0
Respect :
0
I ordered a TV, DVD player, stand and Scart cable from John Lewis Direct. None of which were delivered when specified. In fact I had 4 deliveries. The DVD player was left outside in the rain. The stand was the wrong one and John Lewis would not change it (I made it fit). The TV went wrong and it too ...
kjp1949's full review | 105 words
Review by
msclairell
on 27th Sep 2008
User Rating : 9
Respect :
0
I purchased a HP laptop and chose free delivery. I expected the laptop to be delivered within 5 days. I was very pleased to receive it in perfect condition within less than 24 hours. My shopping experience has been excellent.
msclairell's full review | 38 words
Review by
Guest.
on 26th Sep 2008
User Rating : 3
Respect :
0
We ordered a £600 piece of furniture from John Lewis and it was explained that it would take up to 6 weeks as it was hand made. Not a problem. We were given a receipt with an A4 sheet attached. On the way home we read the sheet and it explained that they would debit the money when informed ...
Guest.'s full review | 301 words
Review by
minnie56
on 27th Aug 2008
User Rating : 0
Respect :
0
The worst customer service I have ever experienced. Goods not received, did not receive any return phone calls, no one has seemed to take ownership of the problem, money debited from credit card although goods not despatched.
Item in question was a sofa, so not cheap. I spent 2 days making several ...
minnie56's full review | 100 words
Review by
Guest.
on 23rd Aug 2008
User Rating : 1
Respect :
0
I paid 7 pounds for a "named delivery day" with John Lewis, waited all day. Turns out the van could not find the location so went back to the depot, seemingly without trying to call to get directions. As I can't take days off from work on such a regular basis, I had to cancel the order.
Guest.'s full review | 80 words
Review by
manj1
on 13th Aug 2008
User Rating : 1
Respect :
0
They said it would take up to 28 days but I still don't have my cot after 48 days and still no sign of it yet!
I would not recommend buying a cot from here unless they have it in stock and can deliver it when you state. Now my precious baby doesn't have anywhere to sleep.
manj1's full review | 83 words
Review by
brucenewmansmith
on 13th Aug 2008
User Rating : 2
Respect :
-1
I purchased a Samsung TV in June 2006 from John Lewis for £640 in July 2008 it developed a fault. Returned the TV 2 weeks later received a letter back apologising that it could not be repaired but not to worry we can offer you a replacement. Both replacements offered were nearly £300 l ...
brucenewmansmith's full review | 174 words | 1 comment added.
Review by
Guest.
on 20th Jul 2008
User Rating : 9
Respect :
0
We purchased a Panasonic Plasma TV from John Lewis because they offer free 5 year guarantees on all their TVs and they price match other Brick-and-mortar retailer's in-store prices. Free delivery too. We were extremely pleased with the TV which is superb but 14 days after we ordered it, John Lewis h ...
Guest.'s full review | 215 words
Review by
thomps21
on 18th Jul 2008
User Rating : 2
Respect :
0
I think John Lewis Online is second rate internet shopping. Bought a £1300 JLRC101 Range Cooker (AEG branded as John Lewis) online, mainly because it would be delivered within 14 days and, I'd be at home for a few days around then and I needed it in a hurry. To start with I was mistakenly t ...
thomps21's full review | 272 words
Review by
jongsmith
on 1st Jul 2008
User Rating : 9
Respect :
0
We regularly shop at John Lewis. The customer collection facility in store is brilliant - pay for your goods at the checkout and they'll send them to the collection point in the car park for you to collect later when you've finished all your shopping. The sales advisors are knowledgeable and there i ...
jongsmith's full review | 82 words
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