Reviews for John Lewis Reviews

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I have spent a lot of time and money buying from JL. However over the last 18months, the staff have become ruder and less tolerent of customers. There is a need for staff refresher training on this subject.

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Got a HP laptop broke after a month or so, john lewis arranged to have it mended, it broke again, they had it mended again, broke again, they STILL wouldn't replace it, had it mended, its broke again now 4TH TIME....GUESS WHAT..."sorry madam its out of warranty".

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I ordered a washer on the 10 sept and John Lewis publicity infers that it will normally be delivered within 7 days. After 5 days I got a call saying that the delivery would be on the 26 Sept which is some 16 days, I rang to argue against this but nothing could be done leaving no option but to cancel ...

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Placed an order for a cot on the 5th Sept 09 called on the 13th told that they would call back on the 14th, they called on the 14th and said parcelforce was shut and someone would call on the 15th. No call on the 15th. Called JL on the 16th and they informed that the cot had not left the JL warehou ...

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Bought a 50" Samsung Tv from JL on 22/11/08 - Screen went completely Kapput nearly four weeks ago. Jl were gr8 when I first contacted them, told me that they would sort everything out, would arrange for a loan tv etc whilst it was taken in for repair. Got a phone call the next day to say that the i ...

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We purchased a bugaboo pram from John Lewis, so far we have had a new under basket, a new Chassis, 4 new wheels. As they are the main components of the product i am surprised that JL will no longer cover any of the components under warranty.
To date across the board I have found the staff in the Kin ...

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Bought a John Lewis washing machine last year. It broke down and it has taken me over a month of pleading, shouting and cajoling and still no working washing machine. The Machine is only a year old and already parts are unavailable. Waiting to receive replacement which could take another 7-10 days. ...

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I have long been a committed John Lewis customer and have bought many items from them and been very happy. But then , none of my purchases had a problem .. until now.

My 6 month old fridge freezer has now had three seperate faults. JL have flatly refused to replace it and instead insist that their ...

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I have ordered £2500 of furniture which was due to be delivered in 2-4 weeks.
- I was contacted by John Lewis after 4 weeks to inform me one of the pieces of furniture was not corrected delivered to the warehouse so there would be further unknown delays.
- I was called again 1 week later rat ...

janice truscott's review has yet to be rated - Be the first!
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John Lewis seems to be going rapidly downhill.

The operator told me that their customer service is now farmed out to a company operating from Glasgow.

This company doesn't seem to realise that customers are happy to pay extra with John Leiws because they know thinkthat they will get good service ...