30 Reviews for The Cotswold Company Catalogue Reviews

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Placed an order for a rug before Christmas, which was listed as 'in stock' on the website. I received an email informing me that this item was no longer available and they cancelled. I (foolishly) placed an order for an alternative rug, which again was listed as 'in stock'. After a wait of 5 weeks t ...

leslie1976's review has yet to be rated - Be the first!
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I have always liked the furniture from Cotswold Company and in the last few months have made 2 orders with them. The first time I ordered 2 items of furniture and was told they would arrive within a matter of days (I believe my delivery was scheduled to take place 5 working days later) It was mid no ...

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Several weeks after ordering goods,
The Cotswold Company inform me they are out of stock. The website still says the good are in stock, at an even lower price than the one I agreed to pay. Emails are not answered. A textbook case of appalling customer service and how not to run a business. Atrocio ...

simonforrest's review has yet to be rated - Be the first!
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Took my order, Cotswold Company confirmed a week later that it was being processed with delivery dates. Then 2 days later wrote to say that one item no longer available but they would send the rest. This was the main item I wanted. Checking their tracking system they had already despatched the other ...

suzan111's review has yet to be rated - Be the first!
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I do not recommend The Cotswold Company. At the end of January I ordered some furniture at checkout I was given a delivery date, waited in on this day nothing arrived as far as I am aware, called customer service and I was told delivery courier was now closed so call back again Monday, called Monda ...

Gardenguy's review has yet to be rated - Be the first!
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I moved recently and I placed a large internet order with this company on 17th December 2007 including large furniture items with a specified delivery date and three items to be delivered by courier. I noticed that the order receipt indicated that the courier items would be delivered within 10 worki ...

flossie94's review has yet to be rated - Be the first!
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It was not made clear that this was the company policy and I object to being charged for something that was not my fault. The other irritation with this company was that their paperwork was confusing and they gave me one order number on-line and when the goods arrive it was a completely different o ...

laurahunter10's review has yet to be rated - Be the first!
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I will never use The Cotswold Company again, as they failed on every level of customer service.
Probably the worst service I have ever had from a company.

shoppy's review has yet to be rated - Be the first!
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Still waiting on an order I placed last month with The Cotswold Company despite several phone calls where each time I was promised a return call to establish what was happening. None of these materialised and I also e-mailed and was told I would have a reply within 48 hours. I'm still waiting.

garym2805's review has yet to be rated - Be the first!
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Very poor customer service and some of their staff - deliveries and collections are handled by the chaos system - good luck if you intend to spend money.