Reviews for Debenhams Direct Catalogue Reviews

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I ordered a Chair/stool off the Debenhams website..and never again.
it was plastered all over the page 'express delivery' within 2 weeks (working weeks)

its going on week 3 now and customer services is just a hell hole ive been moved from dept to dept even being told at one stage 'they wont ring th ...

Melly Pops's review has yet to be rated - Be the first!
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I ordered on line on the 20.12.08, 5 lilac bridesmaid dresses same style, same colour for my bridesmaids in various sizes which had gone into the sale. On the same day I decided to order one other dress in brown. Received confirmation despatch email on 22 Dec and was pleased to see lilac dresses had ...

horse0000's review has yet to be rated - Be the first!
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I ordered a dress and jacket on 5th oct 08 for a wedding on 17.10.08 and told delivery within 3-5 working days. When outfit did not arrive by 14.10.08 rang Debenhams who seemed unhelpful towards my problem and told me the outfit was with courier company and could be delivered any time up to 21.10.0 ...

bean01's review has yet to be rated - Be the first!
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I have now ordered from debenhams three times and things have got progressively worse! My items are for clothing and accessories so not potentially difficult items such as furniture.

My latest ordered was shown as being processed only to receive an email 6 minutes later that all 12 items were out o ...

arethaire's review has yet to be rated - Be the first!
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I was very disappointed with Debenhams Direct. I ordered 5 items online on 1st july 2008 which I then received an email stating the items were in stock and would be delivered in 5 days. They also debited the money from my account.
I phoned them again today (17th July) this being the 3rd time and ...

casz's review has yet to be rated - Be the first!
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I've shopped with them for about 3 years now and have not had any real problems that have not been sorted very quickly and efficiently. I would always recommend shopping with Debenhams Direct.

jmondo's review has yet to be rated - Be the first!
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I think Debenhams Direct have an unhelpful service which is not at all logical. I waited 2 weeks for a skirt which failed to arrive and I was given 3 different answers as to where it was whenever I called customer service. The skirt never arrived in time for the ball, and I was informed the day bef ...

moleyman's review has yet to be rated - Be the first!
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Ordered bedroom furniture from Debenhams online, got order confirmation via email but estimated delivery date was blank. During the order process online had displayed 6-8 week delivery time which was acceptable. After 8 weeks called customer service number who had no visibility over furniture orders ...

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I had to call Debenhams three times to have my item returned (it took over a month), and I waited another month for a reimbursement to my account. I am utterly shocked by their shoddy service.

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Placed an order for a Linton leather two seater at Debenhams Direct. The money was taken from my account and then refunded, but I received no explanation.