Reviews for Zen Internet www.zen.co.uk Reviews

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Zen Internet www.zen.co.uk
3.8 stars
Average rating for this product is: 3.8 out of 5

From 4 ratings and 66 reviews

Thumb up 71% of users recommend this product

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Zen Internet www.zen.co.uk Reviews

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  • Guest 11th Nov 2009

    Reviewer rating: 5 stars


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    Very good customer service, extremely helpful when I needed it and never tried to overcharge me when I left due to moving home. Unlike those a*******s at pipex.


  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    My thoughts on Zen 8000 Lite.I joined Zen after experiencing Tiscali's Superslow broadband (1Mb-0.06Mb,generally about 0.2Mb).My estimated maximum speed was 1Mb,and according to Zen I would always get the maximum speed my line would support.I started on 0.5Mb,which then fell to 0.13.Rang the 'Help ...

  • Guest 4th Nov 2009

    Reviewer rating: 5 stars


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    I've been with Zen Broadband for around 4 years now and after suffering the living hell of Orange Broadband, these people are ISP gods. Their Tech Support is marvelous and I have never suffered any downtime ever. I pay for 8Mb Broadband and get 7.4mb, so again, I'm really happy with them.

    I have ...

  • Guest 27th Oct 2009

    Reviewer rating: 5 stars


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    I've been with Zen for nearly 4 years now and every year I look to see if I can buy broadband cheaper than the £24 per month I currently pay. It seems I can get it for £15 per month... but when I read the reviews I stick with Zen.

    In the 4 years, I have had only half a day of downtime [ ...

  • Guest 3rd Sep 2009

    Reviewer rating: 5 stars


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    Zen's telephone support service is fantastic. I recently bought some new equipment and have had to call the support line a few times. They are efficient and knowledgeable, as one would hope, but in addition there is a a real sense that they are prepared to take the time to get things right for eac ...

  • Guest 20th Aug 2009

    Reviewer rating: 5 stars


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    As far as I'm concerned, there's no need to look any further. I am entirely happy with Zen broadband and have been for years. I have a monthly contract which is pretty much unique; they email bills on time for my records; they always email if I'm going over the monthly cap; their customer service is ...

  • sleepytom 19th Jun 2009

    Reviewer rating: 4 stars


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    Great customer service, easy web interface which makes managing my adsl lines very simple
    I can do everything from my zen portal I don't even have to call them.

    I have used Zen for many years and will continue to use them for many years to come.

  • adrian arbib 3rd Jun 2009

    Reviewer rating: 0 stars


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    Zen Internet are appalling . In the space of one week their service has stopped twice for the entire day. ie cant send or collect emails. I'm paying a fortune for the service around £500 /year and it would appear that the notion of compensation, sorry or a possible fix time is not ...

  • 15121990 16th May 2009

    Reviewer rating: 5 stars


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    Been with Zen Internet for 3 years for my home isp, only problem in this time was down to the BT adsl service. Zen identified this very quickly but it took 48 hours for BT to admit the problem was at the exchange.

  • gnozu 22nd Mar 2009

    Reviewer rating: 4.5 stars


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    I've been with Zen Internet since 2002. In 7 years with them I've only had one major problem, and that turned out to be because BT had wrecked my ADSL line. Their support were really helpful in working out what the problem was and contacting BT for me (BT were hopeless in their support, by the way). ...