A constant fight.diferant messages and diferant rules changing all the time depending on what member of staff u get.my claime due now but no cheque from previous claime.didnt happen at 1st.these should not be trading alot of bad reviews.i think trying to confuse as .cheque outstanding and now next claime due.dont let them get away with it.theres trading standards.and ombudsman.keep reviews updating.i will look everywhere to put reviews on.next twitter.people need to know.

Today I rang up to get insurance on a phone I bought with them, I was on the phone a total of 40minutes, and spoke to about 6/7 different people, first one was helpful, but the others just transferred me. I explained to the last lady I spoke too how many people i have spoken to and asked could she just sort my problem out please? And got sworn at and hung up on! Disagraceful. I would not recommended this company to anybody! You need to give your staff some customer service training. I hope I never have to deal with you again!

stupidly agreed to an upgrade via a cold call - provided me with a small handset when specifically requested a large handset. They don't send a confirmation email and make every effort to mislead. They supply a form with the phone that has transaction no. and invoice number. No website, no customer service number! As I thought I was being sold this phone by carphone warehouse I called their customer services, who took all my details and appeared to know who I was - when i said i didn't want the phone and was returning it, they told me to take it back to a store. At the store, they say I have to deal with e2save online. Just another waste of time and they know exactly what they are doing. They are making it as difficult to return the phone as it is humanly possible. All e2save phone numbers are premium rate. You won't be able to access your order on their website or get to speak to anyone. - and yes they are part of shady carphone warehouse. DO NOT USE E2SAVE or CARPHONE WAREHOUSE

Tried to order a phone online tonight. Fault with their website meant unable to order before price increase tomorrow, and cashback ends. Phoned their customer service line. Kept on hold for 52 mins at 13p/min, only to told that the line is now closed! Hence very annoyed. Checked for an email address, and not surprised to find out that haven't got one.

hi I was promised the end of Feb 2017 a cheque for £200 as part of the cashback deal plus a new ! phone for my up graded. Since then, I have received a cheque for £140 after so many weeks of calling and a basic phone so cheap and nasty that I can no get it to work. I have to continue using my old phone and now when I speak to customer care , they denied what they initially promised. This is terrible and is a miss Sale. Im an old pensioner and I find it hard to deal with this situation and I still don't seem to find their email address to be able to complain as is no good over the phone

After reading reviews of this company on the internet, I had my reservations about purchasing a phone with them. However, I have been pleasantly surprised. I bought a refurbished iPhone for a very good price from them yesterday evening and received it in the early afternoon today. The phone is in perfect condition and service has been second to none. I received updates on my delivery throughout the day and night and even a one hour slot in which my phone was delivered. This was delivered on time and was signed for. Reading other reviews, it seems as though people haven't read the terms and conditions of the sale. This phone is very cheap and the company will not have amazing service because of this. However, as I have mentioned this was not the case with me. I would recommend this company to others however please ensure that you are happy with the t&cs before purchase!

obviously a pass the buck company for the carphone warehouse most unhelpful lieing comany i have dealt wh in 60 years how they are allowed to trade in such a manner would question the ethics of the carphone warehouse who share your data with them stay away from thec

sold my bank details to another company

Made the mistake of taking out a SIM card with Vodaphone through these people. I have tried to find out how to return this SIM card as not needed. (Vodaphone's 03 number takes forever. If you do get through they pass you on to someone who hangs up. Finally they send you back to E2Save.) 'E2Save' means 'save up to speak to us'. Their 0871 number costs 13ppm + charges. If you use their unpublished landline for customer service you will find that all the options you try lead to an 'office closed' message. No doubt it's the same if you ring at 13+ppm. OH, and I now find out that this is the bunch that had all their 2.5m customers' data hacked recently. They are a subsidiary of Carphone Warehouse. If you want an alternative, try Mobile Phones Direct. A very positive experience by comparison. Can anyone tell me how to contact E2Save? Still trying!

wrong size sim sent so was without mobile phone - needed a nano 02 fixed the problem and reactivated my old one but alas a new problem emerged no cellular data as E2Save not only sent me the wrong sim the package was for an android phone 02 resolved the problem after 24 hours 2 days without my phone

I took out a mobile phone contract with phone included on a cash back deal. Jumped through all the hoops the cash back requires. I should have got £208 back but only received one cheque for £40 odd quid. Now they've been ciber attacked and lost my banking details. Avoid like the plague along with their parent carphone warehouse.

Stay well clear having had a few contracts with e2save during this last contract their customer service seems to have gone downhill. They have lost two of my bills which I have sent in by post and missed out on the cashback and have just rejected my latest bill because its literally few days out this despite the fact that I haven't missed or madea late payment in any of my contracts. They don't send any reminders they want you to forget so they can keep your money.

Do not entertain this company

I had a phone call purporting to be from my mobile supplier, inviting me to upgrade. I agreed as the offer sounded pretty good. However, the small print, when it arrived, stated that I'd agreed to buy a REFURBISHED, MINI version of the phone I thought I'd be getting. When I tried to call to cancel, none of the phone numbers on the correspondence worked. I called the fraud helpline and they advised me not to accept delivery of the "new" phone when it arrived. This saved me from what would have been a very costly error - having refused the delivery, I was able to cancel the contract, but it took several months and repeated telephone calls to be able to do this. My advice: never, ever, have anything to do with E2Save - however good their offer sounds. In fact, never accept a marketing call from anyone inviting you to upgrade, even if you think it's from your own supplier. If you do want to upgrade, shop around when you are good and ready.

I upgraded my phone and contract with e2save and made the choice to take the particular package that had the Toshiba laptop as my free gift this was the only reason I chose to go with e2save .I have received my phone as stated but have not received the laptop this is now a week overdue and I cant make contact with any e2save personal to discuss the matter due to the costumer services line is to busy 3 hours I have tried for .I wish to cancel my contract with e2save I find the whole service disgustingly poor and believe the laptop is just a scheme to get you to sighn into the contract. if I don't hear anything I will start a facebook campaign highlighting these facts and also be contacting watchdog to inform them of your underhand tactics ...this is by far the worst company I have had the displeasure to have dealt with !!!!