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Review by
Guest.
on 4th Aug 2008
User Rating : 0
Respect :
0
They have made a mistake with every order I have ever placed which results in me having to phone several times and explain that I have items included on delivery notes that weren't in the parcel. I mean items the website indicated as being in stock! Customer services don't seem to communicate with t ...
Guest.'s full review | 117 words
Review by
siliconglen
on 30th Apr 2008
User Rating : 0
Respect :
0
I use e-commerce sites a lot and www.next.co.uk is so far off the norm it presents major issues. Unlike every other site I use there is no password. Instead, the validation is based on info which is potentially public such as address and date of birth. This is a major worry and is symptomatic of how ...
siliconglen's full review | 295 words
Review by
band1
on 28th Mar 2008
User Rating : 0
Respect :
0
Seriously consider whether you want to give your details to a company, who doesn't want to protect them. That is what passwords are for and why bank sites and credit card sites use them. The company doesn't not understand that dates of birth and addresses are really easy to get hold of
band1's full review | 121 words
Review by
Guest.
on 21st Mar 2008
User Rating : 1
Respect :
0
I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.
I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original ...
Guest.'s full review | 115 words
Review by
Guest.
on 12th Jan 2008
User Rating : 10
Respect :
0
im a massive fan of next. always shop there, never complain about the service in my local stores, however I feel there are some stores that could do with teaching their staff to smile more.
Guest.'s full review | 58 words
Review by
Siobhiecarroll
on 15th Nov 2007
User Rating : 3
Respect :
0
Stores are nice. Lingerie fits well, but cannot locate items on their list, phone contact centres saying the item a intimates bra which i wanted in plum colour doesn't exist, however I have seen them in the merryhill branch but not in my size and purchased two similar bras, when I provided these cod ...
Siobhiecarroll's full review | 132 words
Review by
gwendoline
on 19th Sep 2007
User Rating : 0
Respect :
0
I put an order in for a pair of womens size 6 boots and received my delivery on friday, only to open the box and discover that I'd been sent a pair of mens size 7 shoes! I phoned customer services that same day and was told that they were very sorry - the wrong order had been sent out but the correc ...
gwendoline's full review | 171 words
Review by
Belle16
on 7th Jan 2007
User Rating : 9
Respect :
0
I recently opened an account with them, and I have never looked back!
I was never too keen on their stores. I found that nothing was ever in stock in my size (6 - 8 at Next), so I decided to request a directory so that I could order stuff. I didn't like the layout of their stores either, and I fo ...
Belle16's full review | 358 words
Review by
12380
on 25th Oct 2006
User Rating : 0
Respect :
0
Next Malmo Coffee Table fiasco:
Buying a coffee table should not be a difficult task, but I would now like to take the opportunity to share with you what I had to endure whilst using your service. Please note this account is told without any exaggeration on my part - once you have read it, that fac ...
12380's full review | 1984 words
Review by
Moushka D
on 19th Oct 2006
User Rating : 9
Respect :
0
I have purchased items from Next Directory and Next for years. You get good value and good work/play clothes that don't fall apart. It may be a bit boring and bland in some areas but I like the clothes. I have bought some suede boots (knee high, different colours of brown) that I've not seen anywhe ...
Moushka D's full review | 75 words
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