51 Reviews for Morgan Stanley Credit Card Reviews

On average, people found this review very helpful
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Signed up to Morgan Stanley card a while ago, which was then transferred to Goldfish, at which point the cashback T&Cs were completely changed (now they're quite woolly and in my opinion don't explain how the cashback works very well). Hadn't used my card in a while, but cashback balance was unchang ...

ph301733's review has yet to be rated - Be the first!
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If you don't claim the cashback you don't get it. If you don't use the card for 12 months, you lose it. Customer services are not the best I've encountered.

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Going to switch my card over because of poor customer service. The APR isn't great so you would expect a good level of service considering the high interest rate.

On average, people found this review very helpful
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I have been a Morgan Stanley customer for ~10 months now. The most disappointing thing is the standard of customer service. It feels like they are 'bothered' by your call (you want what type of attitude) and generally give the wrong answer. I call to be told one thing, ring a week later to be told a ...

yparker's review has yet to be rated - Be the first!
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Customer service tonight was appalling! Have written to them and emailed there press office, posting tomorrow will see if I get a response!

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Customer service is horrendous... I keep a LOT of money with these people and when I called to dispute a $200 charge on my credit card they acted like it was a hassle so I would say they need to improve their customer service

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Overall I thought I would like this card, but as soon as a pay off this month (like I do every month...on time) I'll drop the card and go back to AMEX or (shock) HSBC. At least you can call them and they have set procedures for issues

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I had a Morgan Stanley card for a few years and used it for almost all my purchases. I travel abroad a lot and recently have had almost all my transactions canceled without warning - causing me major problems and embarrassment in hotels and stores around the world. Online purchases have been cancele ...

Shahzea's review has yet to be rated - Be the first!
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Morganstanly can do better by giving 1% cashback for every pound spent on the card instaed of giveing 1% cashback for every £2 spent on morganstanly card because there are cards were you can get 1% 1.50% and 2% cashback on some credit cards.

Matthewbunyan's review has yet to be rated - Be the first!
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They reduced my credit rating without warning by 2/3. We paid off the full balance at the end of each month but they still reduced our limit without letting us know. The only reason I can think of was that we were earning to much cash back.