Reviews for Smile Internet Banking www.smile.co.uk Reviews

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I recently opened a smile account and although the process was easy and simple enough it wasnt the best account to go for, all the accounts are opened online. There is a card reader which isnt mentioned at all when opening account and is posted to you with all your documents. I dont mind using the c ...

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Smile bank is outstanding for customer service, terms and conditions and value for money. It is even better to know it is a co-operative with ethical policies.

The overdraft facilities are great and flexible, I can do everything online and the response from customer service is always speedy and he ...

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No problems at all, but the interest rates are a bit low !

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I've used smile for between 5 and 10 years now. Until fairly recently their service has generally been excellent. I have several current accounts, savings, and a credit card acc. Things have started to slip though - they've gradually increased the price of their premium current account, and customer ...

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Have always experienced great customer service with Smile - and I've been with them for 10 years. My only complaint is that the functionality on their website should have really come on in this time but it's developed very little... for instance, just being able to search for past transactions witho ...

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Smile make it so difficult to find their address on the website and they don't show a running total of my balance which I would think is a primary basic requirement of customers. I've contacted them several times about this and despite their claims of how they respond to customers wishes and opinio ...

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I used to love Smile Internet Banking until they got totally paranoid recently and started requiring that you carry a special gadget with you for setting up transactions, and they call you for 'suspected fraud' for next to no reason - like 8 small transactions in a day buying records at Amazon, when ...

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Very good response from smile internet banking whenever I have a query - either by phone or secure message.

Not very good for checking history of transactions - e.g. for Standing orders or direct debits there is no way to know when they started - you have to trawl through old statements.

Quite lik ...

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I have had a smile internet account for many years. The website is easy to use and whenever I have needed to discuss any aspect of my account I have found the people friendly, well-informed and helpful. I would thoroughly recommend this internet bank.

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Yest more trouble with them of late. Last year, they forgot to order me a replacement debit card when my old one expired, so i was stranded without one. This year, I called them up 3 weeks in advance to make sure that my new replacement debit card would arrive with me by 30th June when I would be ...