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Picture courtesy of Joe.
Review by
djferros
on 30th Jun 2008
User Rating : 4
Respect :
0
I and my wife were totally in shock in the manner in which we were spoken at during our checking in process. From the moment we got to the desk we were spoken down to and treated like little children. It was nothing in particular the member of staff said but more so about the tone of her voice and ...
djferros's full review | 192 words
Review by
Guest.
on 24th Jun 2008
User Rating : 7
Respect :
0
I have a common name which is easy to spell. However, my name has been misspelt twice (on the itinerary for the last 2 holidays booked). Also, transfer ticket stated a different hotel on most recent booking. Obviously names on tickets should match those on passports. Very frustrating to have to keep ...
Guest.'s full review | 84 words
Review by
cocoeagle
on 14th Jun 2008
User Rating : 0
Respect :
0
Complained to Thomsons that this was (as above) description. The Thomsons representative at their head office asked me if it actually said guarantee in their brochure. I told her to turn to page 3 where it stated everything would be like paradise according to their description. After much corresp ...
cocoeagle's full review | 126 words
Review by
Guest.
on 10th Jun 2008
User Rating : 3
Respect :
0
After booking on line could not contact Thomson direct, spent time on phone at premium rate and still unable to speak to anyone, bad crack Thomson!!
Guest.'s full review | 41 words
Review by
jackinothappy
on 6th Jun 2008
User Rating : 0
Respect :
0
Tried to book online a hotel but when I clicked on the pay button a message came up 'Sorry your request cannot be processed at this time' I rang customer services they told me to keep trying, I did but still nothing so tried to book on the telephone but my card failed!
I rang my bank in which they ...
jackinothappy's full review | 258 words
Review by
Guest.
on 1st Jun 2008
User Rating : 0
Respect :
0
speaking to Thompson on the phone was a waste of time so was writing to web relations.
so far all i can say is - all they want is money
i written but as yet no reply
i have sent numerous e - mails all to no avail
A Waste of time
Guest.'s full review | 79 words
Review by
Guest.
on 16th May 2008
User Rating : 0
Respect :
0
Booked at tui shop Oct 07 to travel 19 may 08 only to find there are no tickets. Told there is a problem with printer, also it's May we are busy. Have to have t.o.d. not happy. Phoned Thomson customer services. They said my tickets were issued on April 20 08 so where are they.
Guest.'s full review | 56 words | 1 comment added.
Review by
traveller101
on 13th May 2008
User Rating : 0
Respect :
0
I have gone from a regular user of Thomson to never using them again. I paid for a sea view, didn't get it and Thomson REFUSE to repay the money despite admitting we didn't have a sea view. I will never use them again. Very poor customer service
traveller101's full review | 48 words
Review by
nigel green
on 3rd May 2008
User Rating : 3
Respect :
0
I went on holiday to Sharm el Sheik 21-28 april. I stayed at Sonesta Beach Hotel, Naama bay. I booked with rep to go to St Catherines monastery on the Tuesday for the Saturday and they told me it was cancelled the night before I was due to leave because it was Egypts Easter weekend. So why couldn't ...
nigel green's full review | 137 words
Review by
eldo
on 24th Apr 2008
User Rating : 0
Respect :
0
6th April disaster day if you were going to Cancun. Recently flew to Cancun and just thought you might like to know about how Thomson look after their paying customers.
Got on plane at around 9.45 am which, because of the snow, seemed to be a good sign. Sat down and was informed that Gatwick had ...
eldo's full review | 1067 words
