Out Now www.outnow.co.uk Reviews

Click here if this is your business
Out Now www.outnow.co.uk
★☆☆☆☆
1.1
5.0% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Out Now www.outnow.co.uk - Ask a question now

Media Gallery for Out Now www.outnow.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“missing website.”

★☆☆☆☆

written by on 29/11/2011

outnow.co.uk website cannot be access. I want to cancel my subscription but the website no longer exist and yet they continue to take monthly direct debit but dvd being delivered..

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“THE WORST EXPERIENCE OF YOUR LIFE!”

★☆☆☆☆

written by MrsTGunz on 29/08/2011

Absolutely terrible! they are the biggest scammers that I have ever encountered. Very disappointed with the service, the only time that they claimed to never received the DVD was when I cancelled the contract four times. They continued to deduct monies from my account and failed to notify me until I saw my bank statement and logged into outnow and saw a message on my account. I have to cancel my debit card and am in the process of getting my money back. They deducted my account 4 x in one month as they opened up four different accounts, even though I could only open up one on my address through groupon. Stay away unless you want a shoddy services and your money swindled!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Awful”

★☆☆☆☆

written by RachD on 02/07/2011

I've never written a review before but I feel compelled to say how awful OutNow is, it is by far the worst company I have ever dealt with. I originally paid for three months DVD service ONLY. They automatically put me on one of their most expensive subscriptions afterwards (not stipulated in the terms and conditions of the package I brought up front). It took four months to finally cancel, I emailed everyday for weeks and they didn't reply. DO NOT USE THESE - it's near impossible to cancel and they take weeks to send DVDs out, overall a terrible service. I am now using Love Film instead and have had an excellent service from them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“ALL ABOVE REVIEWS ARE ABSOLUTE TRUE!!! AVOID!!!”

★☆☆☆☆

written by on 18/06/2011

These people are total scum! There is no way of getting in touch with anyone at OutNow, impossible to cancel the account. They charge your account on 15th every month, so, if you want to close the account, you will be losing 2 weeks of DVD rental. No one EVER responds to enquiries! I will be reporting this company to the DTI.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Make sure you cancel and send all discs back in time,...”

★☆☆☆☆

written by on 09/05/2011

Make sure you cancel and send all discs back in time, they will try to take more money if you dont! Even if its their fault they sent more dvds out on a cancelled account. Customer service is not focused on the customer!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“ AVOID LIKE THE PLAGUE. ”

★☆☆☆☆

written by on 29/04/2011

AVOID LIKE THE PLAGUE.

Posted on 29 March and still trying to cancel after 2 more payments being taken!!!
They never have any record of cancellations even though you print a copy off yourself as proof!!!!!

Do not give them your business.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Scammers. Two+ months after cancelling my trial and...”

★☆☆☆☆

written by atelier75 on 21/04/2011

Scammers. Two+ months after cancelling my trial and sending back my disc (with certificate of posting), they started charging again - twice £9.99 in two days. They said the DVD had been lost and refused to give me a statement of its value so I might make an insurance claim from Royal Mail. My credit card company are initiating a chargeback for the 2x £9.99. Www.outnow.co.uk are not responsive to any logic, reasonableness, much less legal requirements. Their contract is all over the place - utterly void. Remember your bank/credit card will sort you out if www.outnow.co.uk try to stuff you (and they will).

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Do not sign up even for a free trial - it would take...”

★☆☆☆☆

written by on 30/03/2011

Do not sign up even for a free trial - it would take you weeks to unsubscribe if you change your mind (I've been trying to cancel my account for the last 4-5 weeks but still did not succeed!)

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“ OMG Had a 3 month groupon trial and yes they have...”

★☆☆☆☆

written by on 30/03/2011

OMG Had a 3 month groupon trial and yes they have now taken money when i have tried to cancel. Only now am I reading the reviews!!!!!
They are so bad .... Total con artists. I guess thats how they make up for the cheap trials!
I will endeavor to get my money back, but looking at these reviews don't think i'll have much luck.
DO NOT USE THIS COMPANY.
NOT EVEN WORTH 1 STAR.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Terrible service compared to other offerings. Does not...”

★☆☆☆☆

written by on 21/03/2011

Terrible service compared to other offerings. Does not allow you to select which film you receive when. Poor selection.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“AVOID AVOID AVOID ”

★☆☆☆☆

written by on 28/02/2011

AVOID AVOID AVOID

Cancelled or tried to in Jan, they took money from my credit card last week leaving me overdrawn and facing charges with my card issuer.

Customer service were awful and accused me of not cancelling even though I'd not logged onto my account since Jan 22nd. I had 2 discs in 3 months, apparently that is not a good enough reason to cancel.

I've still not received a refund so will be disputing it with my card issuer however I will be left out of pocket by the time all the charges are applied to my card.

AVOID AVOID AVOID.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I am having a lot of trouble cancelling my account -...”

★☆☆☆☆

written by on 18/02/2011

I am having a lot of trouble cancelling my account - does anyone have a customer services number that actually works? Thanks

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I too like so many others purchased a prepaid 3 month...”

★☆☆☆☆

written by on 06/02/2011

I too like so many others purchased a prepaid 3 month subscription thru Groupon but I also upgraded to 2 discs a time for an extra £5. I should not have bothered! Outnow have a terrible choice of films available all of the so called new movies are about a year old, I did try adding some new films but they seem to mysteriously disappear from your list and then the website. I sent all my dvd's back and then completely cleared my list of titles to prevent them sending any more (that's a laugh)I finally had enough as they only sent 2 dvds within 1 month of my subcription starting and were both unwatchable as badly scratched. I then waited for over a week in vain for them to supposedly send the next lot before cancelling it altogether, oh and the reviews about customer service are correct as I emailed them and got no response and the 0844 telephone helpline just hung up on me after being on hold for 5 mins. Groupon should check who they do business with as I do believe the others who think Outnow are con artists hopefully I have made it so they cannot charge me any money but you never know!...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I haven't had a film sent to me that is under two...”

★☆☆☆☆

written by on 03/02/2011

I haven't had a film sent to me that is under two years old.
It's really complex to cancel your account, and all the while you are trying to fulfill their criteria they are taking your money. They say it's for 'legal reasons' but it's clearly designed to make it so complicated and full of hassle that people will give up and keep renting.
Customer service is 100% non existent. I sent 4 emails asking them to please NOT send any more discs as I was cancelling, all of which they ignored. And then they sent me an email to say the next title was on it's way! (this one was over three years old.)
Took deal on through Groupon who should be ashamed of themselves.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Yes, they are as bad as everybody says. ”

★☆☆☆☆

written by on 03/02/2011

Yes, they are as bad as everybody says.

I've been with them for a month on a three month deal and I'm already cancelling my account (thanks for your posts about how hard this is going to be!). Their service is a joke and they are obviously taking everybody for a ride. Hopefully enough people complain and trading standards get to them soon.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Awful service infact no service at all. Can't even...”

★☆☆☆☆

written by on 02/02/2011

Awful service infact no service at all. Can't even send old popular films never mind new releases. My list keep changing and dvd's that I had added to my list have disapeared. Choose another rental company. I liked nothing about this service or lack of it. The don't deserve any stars but the site makes you leave one.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Prepaid for 3 months and nearly 3 weeks in still no...”

★☆☆☆☆

written by on 18/01/2011

Prepaid for 3 months and nearly 3 weeks in still no disc and no response from Customer Services - an absolute con!

Please do not use it is a complete waste of time and money!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“10 days and still waiting for a disc. no customer...”

★☆☆☆☆

written by on 18/01/2011

10 days and still waiting for a disc. no customer service and their freephone helpline number shown on their website does not work at all
I am cancelling even though i am only partway through a paid trial... These people are not worth it

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“DO NOT USE THIS COMPANY. They dont even deserve the 1...”

★☆☆☆☆

written by on 13/01/2011

DO NOT USE THIS COMPANY. They dont even deserve the 1 star, but I wasn't allowed to leave it blank.

I joined Outnow for a special deal through a legitimate discount company, and although all other deals Ive bought through this company have been fantastic, I am appalled that they will promote and aide Outnow on their website. Outnow are a joke. Customer service is non exisistant and if you are very lucky you will eventually get through to someone, who is then ignorant and unhelpful. In the end I requested to cancel weeks in advance of the end of my deal, and although they say they've cancelled, they are now going to try and charge me for a dvd they say they have not received back from me although I sent it a week and a half ago. I now know from reading the other reviews, that I am going to end up paying dearly, both stress-wise and money-wise, for the decision to sign up with this pathetic company. AVOID AVOID AVOID dont let them rip you off like they have done me.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“all in all a poor service. ”

★☆☆☆☆

written by on 08/01/2011

all in all a poor service.

Foind disc quality good, but abbilaty to cancell not as easy as they make out froze account and asked theme to cancell as there is no option on website a week later thay took payment just be carefull dont think as lagit as others and service on the low end.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview